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More Leupold Customer Service Stories

73 replies to this topic

#61 blink3665



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Posted 05 November 2015 - 02:54 PM

Another cool thing....  If you lose your case, try giving them a call.  A buddy of mine purchased a GX3i through CL and it didnt come with a case.  He called and told them that he had purchased it second hand.  He wanted to know how much it was to buy a new case and have them send it out.  They told him they would send him one.... No Charge.  Look, I know that good customer service doesnt mean giving away the farm and giving everything for free.  But I feel that Leupold truly bends over backwards to accommodate requests from their customers.

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#62 kgk



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Posted 10 November 2015 - 12:54 AM

I have an original GX-1 that I have owned now for six years and two months.  It stopped working the other day, so I sent it back to Leupold.
They recieved it on the 6th.
Shipped it back to me on the 9th.
It didn't cost me a cent.  I don't care what the send me - refurbished, different model, etc - I am blown away by Leupold's service at this point.  Standing behind a six year old product?  Awesome.


#63 Thin_to_Win



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Posted 15 November 2015 - 09:36 PM

I have been back and forth and I could not make a decision between the Nikon CoolShot, V3 and the Pin Caddie. I just pulled the trigger on the PC after reading all these reviews on how Leupold truly values their patrons. I ordered off amazon tonight for $136 and with my prime account it'll arrive tomorrow for free. I cannot wait to put this into the bag, thanks to all for sharing your experiences and making the decision a little bit easier.
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#64 gpleonard


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Posted 20 November 2015 - 02:47 PM

To finish off my post from earlier. Leupold is the best . I received a brand new rangefinder from them for mine that was sent in. I got the updated model and could not say enough about it. They are simply the best and make the best products. Consider me a customer for life.
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#65 ram01002


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Posted 20 November 2015 - 03:22 PM

Very small experience last month, but noteworthy to me. Lost the silver battery cover that keeps things in place. I called Leupold and asked to purchase the cap. They sent me 2 of them, free of charge, and made it to my house in 4 days. When I'm shopping for my next rangefinder, my only decision to make will be, "which Leupold should I buy?"


#66 Barto78


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Posted 13 May 2016 - 04:03 PM

just bumping this thread because i think they deserve recognition for taking care of their customers.  I had a similar problem where my display wasn't working properly.  My rangefinder was 6 years old and i would have been more than content to pay a repair fee or even settled for a small discount for a brand new model, since mine was no longer under warranty.  Much to my surprise, Leupold sent me a brand new GX-3i2 to replace my old GX-3i model.

Wonderful customer service.  I always tell my friends who are looking for a RF to go to Leupold over Bushnell because their products are better in my opinion.  Now throw in their customer service and it's not a fair fight.


#67 DCSerafin



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Posted 31 May 2016 - 06:56 PM

More recognition... Sent my GX3i2 in about 2 weeks ago as the Device stops showing data.  Received a brand new replacement today.  Simple and quick replacement process.  Great customer Service with an excellent product to go along with will make me a loyal customer.


#68 adsc4s



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Posted 23 August 2016 - 05:35 PM

The numbers were fading at the edges of the display on my 5+ year old GX-4.  Called Leupold and was told to send it in, that it should be covered under warranty.  Mailed Friday, they received Monday.  Received an email Thursday saying the "repair work" would take 4 weeks with two additional weeks for "custom" work.  10 days later, exactly two weeks from the date they received it, I found a package in the mail with a brand new GX-4i2.

Incredible customer service.  Leupold, I am definitely a customer for life.  Thanks!


#69 putts4bogey


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Posted 24 August 2016 - 05:53 PM

Add me to the list of satisfied customers.  Received a new replacement for my GX-3i today!  Customer service was great!
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#70 Modad



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Posted 13 September 2016 - 10:25 PM

Sent them a 3 year old GX-2i for repair after it stopped working intermittently, and I got back a new GX-4i2!  Had a friend who worked at a gun shop say they do the same with rifle scope repairs if it is not an easy fix.  Gotta love em!

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#71 ALTSean


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Posted 14 September 2016 - 04:50 PM

The numbers are fading on my GX3i so I called customer service today and they told me to send it in.  They didn't make any promises, but after reading this thread, I'm confident they will take care of me.  I'll update this post in a couple weeks when I get a resolution.


#72 gregtb



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Posted 31 January 2018 - 05:59 PM

I am not so lucky.  2 1/2 year old 3xi, battery level never worked, stayed on full until the battery ran out.  Then the lower part of the battery level display started fading.  Then the hundred yard digit faded out.  Not hard to figure out 50, 150, 250, but still.  These things are top of the line.  I sent it in, they sent an email to "discuss options".  My options were to buy a new one at a discount or get my defective one back.  I asked why I would buy another when I could not get mine repaired and did not want to spend more money when I was not sure their electronics were good, and the reply was insensitive and suggested I was cheap.

Very disappointed here.  Not sure if I got a rep on a bad day, but I now have a defective 3xi and will just wait until it dies and buy something else.  Hoping I can get one more season out if it.  That would get me to about $100 per year for the POS.


#73 Sean2


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Posted 31 January 2018 - 06:06 PM

View PostModad, on 13 September 2016 - 10:25 PM, said:

Sent them a 3 year old GX-2i for repair after it stopped working intermittently, and I got back a new GX-4i2!  Had a friend who worked at a gun shop say they do the same with rifle scope repairs if it is not an easy fix.  Gotta love em!

Same thing happened to me. This is the reason I went with Leupold over Bushnell...I have heard/read problems people have with Bushnell customer service.
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#74 bogeyk


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Posted 09 February 2018 - 07:10 PM

I just sent my range finder in and wasn’t sure how it would go as the unit was well out of warranty. I can’t say I’m disappointed as they offered me a new unit of my choice at nice discount. I was expecting for them to tell me that I was out of luck.


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