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More Leupold Customer Service Stories


73 replies to this topic

#1 blink3665

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Posted 28 February 2014 - 01:00 PM

Ok folks.  Leupold is awesome.  I have loved their rangefinders since I started playing golf (3 years ago).  I had a GX3 that I purchased used off of the BST.  It has served me well for a few years.  At the begining of this season I took it out and the lower portion of the display was washed out.  It also would not give me a distance consistently.  I wrote it off as a loss.  It was out of warranty and I had bought it used anyway.  A friend urged me to call Leupold.  I called them and sent it in.  I didn't expect them to do anything about it (for the reasons mentioned above).  The service rep told me that if they couldn't repair or replace it they would give me a discount on a new one.  Awesome!  I would love 50% off of a new rangefinder!

I sent it in and they received it on the 24th.  I got an email on the 25th saying that they had received it and they were going to look at it.  It could take up to 18 days.  Cool.  I can live with that!  Today (2/28) I got a package in the mail...

Leupold.jpg

Brand spanking new, in plastic, GX3i2.  The newest model.  TWO models newer than what I sent in.  Wow.  Leupold, you now have solidified me as a customer for life.  I always liked your optics.  Now I LOVE your customer service too.  This is totally above and beyond what any company can be expected to do.

Thank you Leupold.

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#2 ew25950

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Posted 01 March 2014 - 08:19 PM

That is awesome, did they charge you half or just ship it?  Either way awesome deal.

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#3 kevcarter

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Posted 01 March 2014 - 08:22 PM

I LOVE to hear stories like that!

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#4 lumberman2462

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Posted 01 March 2014 - 08:41 PM

Love my Leupold.  

Here's a funny one for you guys....

My birthday was in December and my wife handed me a package.  Opened it up to find the top of the line Non-Conforming Slope Bushnell (with Jolt).  She fell for the marketing on GC and now I've ot two rangefinders.  

I tried out the Bushnell.....still like my Leupold better.  Can't tell her though,
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#5 blink3665

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Posted 03 March 2014 - 12:42 PM

View Postew25950, on 01 March 2014 - 08:19 PM, said:

That is awesome, did they charge you half or just ship it?  Either way awesome deal.

No charge.  They just shipped it!  The only thing it cost me was to ship my old one back.  Like I mentioned previously, I wasn't expecting anything.  They just under promised and WAY over delivered.

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#6 lrhogfan

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Posted 03 March 2014 - 01:35 PM

I just replaced my Bushnell that I've had forever with a newer model.  There was technically nothing wrong with the older one, but I wanted to try out the smaller form factor of the Z6.  After reading some of the excellent Leupold customer service stories and some of the mediocre Bushnell ones, I almost went with Leupold for customer service alone.  I ended up sticking with Bushnell based on experience and positive reviews about the product.  If for some reason Bushnell drops the ball on me, I will go with Leupold next time.

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#7 Jsjones

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Posted 03 March 2014 - 09:39 PM

Blink, forgot to tell you i got mine in also! Same thing as yours... No charge but to ship it out! This company is THE BEST.
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#8 Ezgolfer

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Posted 03 March 2014 - 09:56 PM

Leupold has awesome customer support IMHO....

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#9 dan360

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Posted 04 March 2014 - 03:54 AM

Leupold has been a crown jewel of customer service for decades.

Glad to hear they are taking their golf line as serious as they do the rest of their optic line.
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#10 CDM

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Posted 04 March 2014 - 10:21 PM

As always amazing service from Leupold.

I picked up the GX-3i 2 last week.  Based on personal experience with the amazing customer service from Leupold on a few rifle scopes I own this was a no brainer.  .

Leupold won me over years (15) back when I fell off the side of a 20 foot cliff...(thank god for thick snow in Montana)

Needless to say it messed up the scope, Leupold replaced it no questions asked and I told them what happen and it was all my fault.  I think over the years I have now bought over 5-6K in products from them because that one time service.  Also because I have NEVER had a problem with their products that was not my fault.

Just amazing service and will always buy their product.

Edited by Chile Dip Master, 13 March 2014 - 04:20 PM.


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#11 Ripken08

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Posted 06 March 2014 - 12:32 PM

I too had a great experience awhile back.  I just emailed them and told them I didn't like the GX3 case with the magnet since it wanted to open on it's own.  They sent me a GX1 case with the bungee closure free.  Good stuff right there.

Been using mine for 3 years and am still on the orginal battery too.
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#12 TKD24

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Posted 11 March 2014 - 05:23 PM

I'm in the market for a new rangefinder this season, and the OP's story has definitely helped make my decision easier.
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#13 Stu Knod

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Posted 13 March 2014 - 12:57 AM

Thanks for sharing your experience "Blink". I'm planning to purchase a laser rangefinder soon and its great to know Leupold stands behind their products without making you jump through hoops. Everything I'm researching points toward my purchase being a Leupold.

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#14 knockdown9

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Posted 23 April 2014 - 10:09 PM

I wanted to add a great story similar to the OP's.  I purchased a Leupold GX3 in May of 2011.  It died on me Aug of 2013.  It was out of warranty, so I was fully planning on purchasing a new rangefinder or GPS this spring until I stumbled on this thread about a month ago.

I called Leupold roughly a month ago and was told I could send in my rangefinder at my expense.  He couldn't tell me what I may get out of it, but I was expecting to have to pay a discounted price for a new rangefinder at best.  Someone from Leupold emailed me after they received my rangefinder and asked me to call them.  They needed a payment method for the shipping cost to send me a replacement.  I was definitely surprised.  No hassle, no questions what so ever.

In the end I paid $20 to ship there, $20 to ship back and $18 duties.  In the end $58 for a new GX-3 squared is pretty awesome.  This is definitely the best customer service experience I have had the pleasure to be involved in.

I received my new toy today.

Leupold GX3.JPG

Edited by knockdown9, 23 April 2014 - 10:10 PM.

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#15 csl928

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Posted 23 April 2014 - 11:22 PM

Top notch.  Feel like a broken record telling this story but my gx2 was in my trunk during storm sandy on "high ground."  Well the water was pretty much over the entire car.  Sent it in, brand new gx2i (i), sent to me within a week.


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#16 dalillama47

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Posted 24 April 2014 - 06:20 AM

This is good news.  Just had the same problems with my GX-3 as "Blink".  I've sent it to Leupold and am just waiting to hear from them.  Hopefully it can be repaired, if not, I would love to have a similar  results as others.
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#17 blink3665

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Posted 24 April 2014 - 10:22 PM

It's awesome to hear that Leupold is treating all of it's customers so well.  I can tell you that the GX3i2 that they sent me is significantly faster than the GX3 it replaced!  Definitely a plus for me!
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#18 dalillama47

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Posted 30 April 2014 - 06:47 PM

Well, 2 weeks ago I sent my GX-3 in for repairs.  They sent me a notice 3 days ago stating that my rangefinder would be repaired within 18 days.  Today, in the mail was a pretty new looking GX-3i.  Needless to say, I was stoked with the outcome.  Great CS in my opinion.
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#19 FairwayGolfUSA.com

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Posted 14 May 2014 - 06:47 PM

I just bought a Leupold GX2i and had a GX3 and GX1 before. They just seem "better" to me than the Bushnells even though I love and wouldnt mind using both of those companies.
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#20 Brettasaurus

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Posted 22 May 2014 - 08:38 AM

I love my Gx4i and the peace of mind that comes with stories like these should it ever malfunction.


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#21 swizbeatz

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Posted 22 May 2014 - 08:41 AM

Can anyone Pm or post the phone number your calling for customer service?  I've had issues with mine for a while and no tournaments for a couple weeks so probably time to send that in.
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#22 blink3665

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Posted 22 May 2014 - 10:46 PM

1 (800) 538-7653 is the first thing that pops up on Google.  I think that's where I called....
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#23 amateur_v1x

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Posted 11 August 2014 - 11:24 AM

i also had an issue with my gx-3i display... the numbers and battery indicator were fading. after reading this and other leupold customer service threads here, i sent mine in. the day after they received it, they sent me a brand new upgraded gx-3i2 new in box. GREAT customer service. i am a very satisfied customer.

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#24 swizbeatz

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Posted 11 August 2014 - 11:57 AM

View Postamateur_v1x, on 11 August 2014 - 11:24 AM, said:

i also had an issue with my gx-3i display... the numbers and battery indicator were fading. after reading this and other leupold customer service threads here, i sent mine in. the day after they received it, they sent me a brand new upgraded gx-3i2 new in box. GREAT customer service. i am a very satisfied customer.

Did you call first?  I still need to send mine in.
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#25 amateur_v1x

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Posted 11 August 2014 - 01:20 PM

I did call, and they told to just send the unit in with a letter explaining the issue I was having, and my contact info/return address. It was such a simple process. I called them about a week after they received it to get a status update, and they told me my new one was already in the mail. Couldn't be happier with the service.


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#26 epyon

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Posted 12 August 2014 - 12:50 AM

I really cant wait to get my first leupold.  Electrical toys tend to crap out on me.
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#27 mac2lad

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Posted 14 August 2014 - 01:48 PM

Same with me. I sent my GX-3i (original version) to Leupold service center due to the washing out of the display hoping they would fix it.  Three weeks later, I receive a package with a brand new GX-3i2!  Awesome.

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#28 SoonerChris

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Posted 14 August 2014 - 02:55 PM

View Postblink3665, on 28 February 2014 - 01:00 PM, said:

Ok folks.  Leupold is awesome.  I have loved their rangefinders since I started playing golf (3 years ago).  I had a GX3 that I purchased used off of the BST.  It has served me well for a few years.  At the begining of this season I took it out and the lower portion of the display was washed out.  It also would not give me a distance consistently.  I wrote it off as a loss.  It was out of warranty and I had bought it used anyway.  A friend urged me to call Leupold.  I called them and sent it in.  I didn't expect them to do anything about it (for the reasons mentioned above).  The service rep told me that if they couldn't repair or replace it they would give me a discount on a new one.  Awesome!  I would love 50% off of a new rangefinder!

I sent it in and they received it on the 24th.  I got an email on the 25th saying that they had received it and they were going to look at it.  It could take up to 18 days.  Cool.  I can live with that!  Today (2/28) I got a package in the mail...

Attachment Leupold.jpg

Brand spanking new, in plastic, GX3i2.  The newest model.  TWO models newer than what I sent in.  Wow.  Leupold, you now have solidified me as a customer for life.  I always liked your optics.  Now I LOVE your customer service too.  This is totally above and beyond what any company can be expected to do.

Thank you Leupold.

Did the same thing with my GX-4 that was out of warranty.  Wasn't able to be fixed but got a GX-4i2 at 50% off THEIR MSRP.  Saved almost $200 if I would have purchased new from amazon.com

Thumbs up Leupold.
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#29 Free swingr

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Posted 18 August 2014 - 09:34 PM

They sent me a brand new rangefinder last year when my 3 year old hunting rangefinder crapped out. They truly are a great company. I will never use another brand rangefinder, scope, or binoculars. Not only are they superior in their products their customer service is second none.
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#30 dcsocal

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Posted 21 August 2014 - 02:24 PM

Sent in my GX2i about two weeks ago because it wasn't turning on consistently and the screen was dimming.  Low and behold, a BRAND NEW 2xi showed up at my door yesterday.  The whole process was about as painless as it gets.  A++++ Leupold!


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