50 replies to this topic

[dxbrobbo]

Lost a cleat/spike on my Adizero Tours on 3rd round of play.

Having trouble sourcing one locally as the fitment is different to other Adidas shoes apparently

Can anyone point me in the direction of an online retailer I can purchase from?

Thanks

[dxbrobbo]

Have found these, the company say that these will fit any 2010 onwards Adidas shoe, the local Fj rep says that Adizero has a new style spike

http://www.golfspike...ystem-582-p.asp

Anyone know if these will fit?

[tnk210]

Yes, those will fit.

[dxbrobbo]

tnk210, on 18 February 2013 - 10:28 PM, said:

Yes, those will fit.

Great, thanks.

[prsgtrman]

dang lost a cleat after 3 rounds?? i hope you like the shoes and thats not indicative of things to come with the shoes.

[dxbrobbo]

Love the shoes, pissed about the cleat.

Even more pissed that I am having to source a replacement from the UK as the TMAG reps response has been silence so far.

Everywhere stocks the shoes, nowhere has replacements.

Welcome to the Middle East..... :-/

Edited by dxbrobbo, 19 February 2013 - 06:33 AM.

[gmoney]

Intersting..

I lost one in my 2nd round with them..  Huh..

Just as p*ssed as you.. Hope this is not a trend.

G

[papichulosteve]

maybe its just the way the cleat/spike is exposed and grips the ground, that it'll come undone with the motion of a swing.

i know normally spikes are loosely attached onto golf shoes, also goes for other types of detachable cleats as well, at the factory and most have a sticker or something advising you to tighten them properly once you purchase the shoe/cleat.

[chooks]

I just custom ordered a set from the Adidas site and I did find it a bit strange they offer you 20 replacement cleats as a option.  Hopefully wont have one falling out every few rounds.

Roll on the 3-4 week delivery time

[dxbrobbo]

I've ordered 20 so if it is a trend I am covered.

Played a practice round for 2 day order of merit event yesterday and wore some old Footjoy Streets I have, they felt so clunky compared to the Zeros.

Round 1 tomorrow, gonna wear the Zeros even with a spike missing.

Hope the replacements don't take too long to arrive!

[sheppy335]

I am amazed there is a replacement on the adidas site, sad.   I love their spikes.

[dxbrobbo]

In conclusion.

The spikes/cleats are s***.

Had all of them tightened before I played on Friday, two popped out on the 3rd tee (it is the outside 2 on my left foot that are the issue), put them both back in.

Repeat ad infinitum.

I love the shoes, this new attachment system is rubbish.

I am going to apply a small amount of super glue to form a seal on the two problem spikes, but in a place i can get through it when I need to change them

Tellingly, the only place in Dubai that carries replacements at this point is the locker room at Emirates Golf Club. The guys in there were good enough ti replace all the ones I lost for free.

Reason they have them? The Desert Classic was in town a few weeks ago, a week or so after the launch of the shoes, the tour guys were facing the same issue.

FJ are moving to this system in some of there 13 line as well just for a heads up.

[cristphoto]

dxbrobbo, on 23 February 2013 - 01:10 PM, said:

In conclusion.

The spikes/cleats are s***.

Had all of them tightened before I played on Friday, two popped out on the 3rd tee (it is the outside 2 on my left foot that are the issue), put them both back in.

Repeat ad infinitum.

I love the shoes, this new attachment system is rubbish.

I am going to apply a small amount of super glue to form a seal on the two problem spikes, but in a place i can get through it when I need to change them

Tellingly, the only place in Dubai that carries replacements at this point is the locker room at Emirates Golf Club. The guys in there were good enough ti replace all the ones I lost for free.

Reason they have them? The Desert Classic was in town a few weeks ago, a week or so after the launch of the shoes, the tour guys were facing the same issue.

FJ are moving to this system in some of there 13 line as well just for a heads up.

So are these the "Fast Twist" system that Footjoy uses?  I've never had a problem with Fast Twist spikes coming out, and I walk about half of my rounds. Perhaps you have a problem with the receptacle on the shoe. If they're fairly new I'd try getting a replacement pair as this sounds like a shoe problem more than a spike problem.

Edit:  I just looked at the Footjoy web site and they evidently use the "PINS" system on one model new shoe. This supposedly comes on your shoe also. Callaway uses this spike too in their new models. This design is made to make the spike system lower to the ground. It sounds like they may have a problem with quality control.

Edited by cristphoto, 24 February 2013 - 10:22 AM.

[dxbrobbo]

Yep, the PINS system as coming in the new Footjoy M's

I would have blamed the individual pair until the guys in the locker room said they were forever replacing them for the guys playing the Desert Classic.

Ah well, will find a work around somehow

[Sawgrass]

I was told directly by the adidas design team that the spikes in the adizero shoe are the exact same spikes as they've been using the last few years.  (I had been curious as to whether the spikes themselves were part of the weight savings.)

That's odd about lost spikes though.  No problem for me yet, but I'll keep a careful check once it warms up enough to use them around home.

[Big Ben]

Oh boy, only a matter of time before the TM police come and spin this thread...BB

[Scott@84]

Big Ben, on 24 February 2013 - 02:07 PM, said:

Oh boy, only a matter of time before the TM police come and spin this thread...BB

Talk about useless comments.  



Contact Adidas I'm sure they will take care of you.

Edited by Scott@84, 24 February 2013 - 03:22 PM.

[PJ72]

gmoney, on 19 February 2013 - 08:27 AM, said:

Intersting..

I lost one in my 2nd round with them..  Huh..

Just as p*ssed as you.. Hope this is not a trend.

G

I got a pair of these and the cleats can be removed by hand pretty easily - it only takes about a half turn or so and they're off! I've not used them yet so wouldn't know if this will be a real world problem or not. Is a little worrying though.

[PJ72]

dxbrobbo, on 23 February 2013 - 01:10 PM, said:

In conclusion.

The spikes/cleats are s***.

Had all of them tightened before I played on Friday, two popped out on the 3rd tee (it is the outside 2 on my left foot that are the issue), put them both back in.

Repeat ad infinitum.

I love the shoes, this new attachment system is rubbish.

I am going to apply a small amount of super glue to form a seal on the two problem spikes, but in a place i can get through it when I need to change them

Tellingly, the only place in Dubai that carries replacements at this point is the locker room at Emirates Golf Club. The guys in there were good enough ti replace all the ones I lost for free.

Reason they have them? The Desert Classic was in town a few weeks ago, a week or so after the launch of the shoes, the tour guys were facing the same issue.

FJ are moving to this system in some of there 13 line as well just for a heads up.

Not a bad idea. Have you tried lock-tite? It's for locking threads on fixings in mechanical engineering but they can be undone if needed, just won't work loose.

[dxbrobbo]

Scott@84, on 24 February 2013 - 03:20 PM, said:

Contact Adidas I'm sure they will take care of you.

Tried and failed, hence resorting to ordering from a 3rd party website in the UK.

@ PJ72, yes that could be another option, good thinking.

[Scott@84]

dxbrobbo, on 25 February 2013 - 02:42 AM, said:

Scott@84, on 24 February 2013 - 03:20 PM, said:

Contact Adidas I'm sure they will take care of you.

Tried and failed, hence resorting to ordering from a 3rd party website in the UK.

@ PJ72, yes that could be another option, good thinking.

What did they say?

[dxbrobbo]

Scott@84, on 25 February 2013 - 08:17 AM, said:

What did they say?

Nothing.

There is one guy that is the TMAG rep in Dubai, he is the friend of a friend of a friend

A request went through that netowrk, no response.
Posed the question on the TMAG Middle East Facebook page - nothing
Even tweeted Adidas Golf - nothing.

None of the retailers that stock the shoe are able to get stock at this point.

Would rather support want appears to be a family run business in the UK in that case so ordered replacements via them

nb - the above is pretty standard customer service out here, a 3rd world country in a 7 star wrapper

[Scott@84]

Try this number and see what they say.08000728624

Hope this helps.

[dxbrobbo]

Scott@84, on 25 February 2013 - 11:33 AM, said:

Try this number and see what they say.08000728624

Hope this helps.

Thanks.

Guess that is a US number?

If so, as above would rather pay someone who was happy to go the extra mile and make sure the replacements I was about to buy from them would fit.

[Scott@84]

dxbrobbo, on 25 February 2013 - 11:51 AM, said:

Scott@84, on 25 February 2013 - 11:33 AM, said:

Try this number and see what they say.08000728624

Hope this helps.

Thanks.

Guess that is a US number?

If so, as above would rather pay someone who was happy to go the extra mile and make sure the replacements I was about to buy from them would fit.

Its Taylormade UKs number. Just trying to help. A lot of times reps get extremely busy and forget. Customer service is for exactly these types of situations.

[Ab34]

Wish I had not just orderd my pair after reading this

[Sawgrass]

Ab34, on 25 February 2013 - 01:32 PM, said:

Wish I had not just orderd my pair after reading this

I think there's reason to be hopeful that this is not a general problem.  No doubt other shoe brands have lost a spike or two when new.  I know I've had that happen to me with other shoes, and I now take the trouble to tighten the spikes on new shoes as a matter of "policy."

[cristphoto]

dxbrobbo, on 25 February 2013 - 08:47 AM, said:

Scott@84, on 25 February 2013 - 08:17 AM, said:

What did they say?

Nothing.

There is one guy that is the TMAG rep in Dubai, he is the friend of a friend of a friend

A request went through that netowrk, no response.
Posed the question on the TMAG Middle East Facebook page - nothing
Even tweeted Adidas Golf - nothing.

None of the retailers that stock the shoe are able to get stock at this point.

Would rather support want appears to be a family run business in the UK in that case so ordered replacements via them

nb - the above is pretty standard customer service out here, a 3rd world country in a 7 star wrapper

After hearing all this it makes me thankful I have Footjoys. I know that isn't solving your problem but maybe by exposing this, Adidas will learn to be a bit more concerned about customer relations. In about 30 years of wearing Footjoy shoes I've had 2 problems. In both cases I was told to send the shoes back. In each case I was sent free replacement shoes.

[dxbrobbo]

Scott@84, on 25 February 2013 - 12:44 PM, said:

Its Taylormade UKs number. Just trying to help. A lot of times reps get extremely busy and forget. Customer service is for exactly these types of situations.

I appreciate it, thanks. Replacements on the way so I shouldn't need to worry.

Ab34, on 25 February 2013 - 01:32 PM, said:

Wish I had not just orderd my pair after reading this

They are great shoes you will love them, I love them just this issue sours it slightly.

Anywhere else in the world the after sales support will undoubtedly be better.

cristphoto, on 25 February 2013 - 03:17 PM, said:

After hearing all this it makes me thankful I have Footjoys. I know that isn't solving your problem but maybe by exposing this, Adidas will learn to be a bit more concerned about customer relations. In about 30 years of wearing Footjoy shoes I've had 2 problems. In both cases I was told to send the shoes back. In each case I was sent free replacement shoes.

I have generally had FJ's in the past and lost very few. The cleat issue aside these are my favourite pair of shoes I have owned, a bit of home improvement will make them perfect.

FJ have moved to the same system for the M line they have in 2013

[dxbrobbo]

Just as a follow up, they finally replied to me on Facebook yesterday

Apologies for only getting back to you now - somehow managed to miss this one! We currently don't have stock of the adizero spikes but will probably get some in the next few weeks. Will let you know when this arrives.