Terrible Golfsmith & Golfmart Experiences
Posted 28 January 2013 - 09:05 AM
Although I understand and actually agree with what you're saying, an employee should never scold a customer. I think that some of these guys forget that their job is to delight the customer and sell product, not be a tough guy and the simulator police. I only have a couple of Dick's and one GG near me. It completely depends on the individual. There's a few great guys at both places, but a couple of d-bags there as well. A friend of mine walked into GG and just wanted his driver regripped. The guy asked him so many questions and did everything he could to drive my buddy out of the store. So my buddy said he no longer wanted the grip and will never come back. The manager overheard, stopped him and asked him what happened. When he explained, he just asked him if he liked the grip he had on it, he said yes, and he put a new one on for free and have him a $25 gift card.
Usually, as long as there is a good manager, you can steer clear of the jerks and get taken care of, but when the store manager is a jerk, you should probably just steer clear of the place because it will trickle down to the employees.
Posted 28 January 2013 - 10:11 AM
Posted 28 January 2013 - 10:55 AM
Leif does a fine job
Posted 28 January 2013 - 11:20 AM
PING G20, 16.5*
PING G5, 21*
PING G15, 23*-27* Hybrids
PING G20 6-LW
Posted 28 January 2013 - 11:25 AM
In my opinion, going into a store like that, you should research prior.
Exactly this. If you're expecting golf equipment experts for $10/hour, you're just dreaming.
Posted 28 January 2013 - 07:35 PM
Edited by alfie, 28 January 2013 - 07:39 PM.
Posted 28 January 2013 - 11:37 PM
I have purchased clubs there on other occasions and received pretty good service. I was about to purchase a used 3 wood and their club repair person did some measurements to ensure it was not damaged.
It all depends on who is working that day.
Posted 29 January 2013 - 02:27 AM