Jump to content

Welcome. You are currently viewing the forum as a guest which does not give you access to all the great features at GolfWRX such as viewing all the images, interacting with members, access to all forums and eligiblility to win free giveaways. Registration is fast, simple and absolutely free. Create a FREE GolfWRX account here.

- - - - -

The guide to working in a big-box golf store

The guide to working in a big

72 replies to this topic

#31 CCUgolfer23

CCUgolfer23

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 2,456 posts
  •  
  • Member #: 185402
  • Joined: 06/10/2012
  • Location:Myrtle Beach
GolfWRX Likes : 390

Posted 21 November 2012 - 08:07 PM

Seen and heard it all working at a PGA Tour Superstore. Spot on and a great read.

Titleist 913 D2 Oban devotion 6 04 flex
                Titleist 910 fd 13.5 tour issue VTS silver 8x
                Titleist 910 19* pink bimatrix xstiff
                Titleist 704 5 iron/6-pw 670 mb KBS tour
                Ping anser 50, tour s 54/58
                Scotty cameron Red X
                <a href="http://www.golfwrx.com/forums/topic/961933-ccugolfer23s-updated-whats-in-the-bag/" title="WITB Link" target="_blank">WITB Link</a>

Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


Wanna get rid of this ugly yellow box? And remove other annoying "stuff" in between posts? Create a FREE GolfWRX account here.

#32 MtlJeff

MtlJeff

    The Hans Gruber

  • Advanced Members
  • PipPipPipPipPipPipPipPip
  • 14,373 posts
  •  
  • Member #: 68568
  • Joined: 11/01/2008
  • Location:Montreal
  • Handicap:1.0
GolfWRX Likes : 8308

Posted 21 November 2012 - 08:22 PM

thanks guys, glad you liked it
Cobra Bio Cell+ 8.0 w/Matrix Red Tie 6Q
Titleist 915FD 12.75 w/Diamana D+ 80
Ping G20 Hybrid 17 w/Dynamic Gold
Mizuno JPX825 w/Dynamic Gold
Mizuno MPr-12 w/DG Spinner
Odyssey Tank #7

#33 tripnipp

tripnipp

    Advanced

  • Advanced Members
  • PipPipPipPip
  • 380 posts
  •  
  • Member #: 35729
  • Joined: 07/27/2007
  • Location:Triad, NC
  • Ebay ID:tripnipp
GolfWRX Likes : 27

Posted 21 November 2012 - 10:29 PM

Homerun Jeff - very well done! LOL a few times. Give this guy more ink time!

#34 mmack067

mmack067

    Twitter: @MLM_85 IG:@Mark_Mack85

  • Advanced Members
  • PipPipPipPip
  • 255 posts
  •  
  • Member #: 78804
  • Joined: 03/31/2009
  • Location:Ottawa
  • Handicap:+1
GolfWRX Likes : 35

Posted 21 November 2012 - 10:36 PM

Well done Jeff! Great read.
Nike Vapor Pro - Diamana D+ 8.5
Callaway XHot Pro - Diamana D+
Titleist 910H 17 - Project X 7.0
Titleist 712CB 4-PW - X100
Nike VR Pro Forged 52, 56
Nike Engage 60 TS
Odyssey White Hot Tour #7H/Scotty Cameron Classic Newport

#35 Petethreeput

Petethreeput

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 649 posts
  •  
  • Member #: 146815
  • Joined: 11/15/2011
  • Location:Montana
  • Handicap:4.4
GolfWRX Likes : 197

Posted 21 November 2012 - 10:40 PM

View PostFunkey, on 21 November 2012 - 06:12 PM, said:

Of the big box stores I have been in.  It looks like they went to all the local McDonalds and hired all the folks that could not cut fast food.  Most don't have the intelligence to carry off the dialog as stated.  Even if you wrote it down for them they would have problems reading the list.  Much less pulling it off.

First off, Jeff very funny article.  I have never been to a big box golf store, but I believe there are these types of shoppers in all retail stores.

Second, To blanket a whole population as stupid is, well, er... stupid.  GolfWRX isn't the place for you to put down fast food workers and box store employees because of a misplaced myopic, condescending, and generally inaccurate view.  I wouldn't be surprised if many of these part-time workers/ students don't go on to be very successful.  Perhaps because they have learned how to deal with all types of customers, even the condescending ones.


#36 PINGRebel

PINGRebel

    Advanced

  • Advanced Members
  • PipPipPipPip
  • 389 posts
  •  
  • Member #: 34790
  • Joined: 07/16/2007
  • Location:Oklahoma
  • Ebay ID:wesman32
GolfWRX Likes : 12

Posted 21 November 2012 - 10:48 PM

You totally forgot "Guy who thinks he's going to become a better ball striker by using muscle-back blades". Or
"Guy that thinks club fitting is all a hoax"
Ping G30 LS
Ping G20 3-wood
Ping I-20 Hybrids
Ping I-25 Irons
Ping Gorge wedges
Ping 303 Milled Anser 2

#37 PINGRebel

PINGRebel

    Advanced

  • Advanced Members
  • PipPipPipPip
  • 389 posts
  •  
  • Member #: 34790
  • Joined: 07/16/2007
  • Location:Oklahoma
  • Ebay ID:wesman32
GolfWRX Likes : 12

Posted 21 November 2012 - 10:58 PM

Someone needs to write this up again about "typical golf course/store employees". That would be a good read.  Then we can hear about "guy who pretended to play in college & mini tour and still can't break 80".
Ping G30 LS
Ping G20 3-wood
Ping I-20 Hybrids
Ping I-25 Irons
Ping Gorge wedges
Ping 303 Milled Anser 2

#38 Yepyukon

Yepyukon

    Hinge + Hold

  • Advanced Members
  • PipPipPipPipPipPip
  • 3,701 posts
  •  
  • Member #: 81307
  • Joined: 04/27/2009
  • Location:Dallas, GA
  • Handicap:1.2
  • Ebay ID:rockypokeronline
GolfWRX Likes : 815

Posted 21 November 2012 - 11:21 PM

Awesome read.  I worked as a teacher/fitter for years and that is pretty spot on.  The only one you are seeing more and more of nowadays is the guy who comes in to use the monitor to get his numbers, then leave and buy his clubs online.
Vapor Pro 10.5* w/ Kuro Kage
Vapor Speed 15* w/ Tour AD MT
Vapor Speed 19* w/ Project X
Vapor Speed 4 w/ AxivCore Blue
Vapor PC 5-7, Vapor Pro 8-P w/ PXF 6.5
Vapor PC 50*, Engage 54* and 58*
Method 003 w/ SS Ryder Cup 1.0

#39 driverwedge3putt

driverwedge3putt

    Hall of Fame

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 5,909 posts
  •  
  • Member #: 71845
  • Joined: 01/03/2009
GolfWRX Likes : 236

Posted 21 November 2012 - 11:27 PM

Awesome!!!!!!!!

That was great.

You forgot the guy who know everything about clubs but doesnt want to undermine the salesman so he pretends to listen!
915D2 10.5 Diamana D+ Whiteboard 70s
915F 16.5 Diamana D+ Whiteboard 80s
Mizuno MP15 3-PW S300
Vokey Black Nickel 52 56 60 SM2
Scotty Square Back

#40 DublinBomber

DublinBomber

    Pints and Putts

  • Advanced Members
  • PipPipPip
  • 170 posts
  •  
  • Member #: 182166
  • Joined: 05/21/2012
  • Location:Boston, Mass
  • Handicap:10.3
GolfWRX Likes : 29

Posted 22 November 2012 - 06:22 AM

haha this was brilliant..i remember going to a GG back when i lived in the states and hitting a bunch of drivers looking for a new one. The LM was showing high distances and the guy was telling me this one went the farthest. Asked for dispersion, and he had no idea what that meant, just kept saying, "yea the burner is def going the furthest, if you can just get used to the weight and length you'll be killing it."

TM R11TP Rip Alpha 60X
Ping i20 15* wood TFC707 X
TM RBZTP 17.5* Rul 80X
TM MC TP 3-PW w/ DG X100
TM ATV 54*, Vokey 60*
Bettinardi BB1 with Superstroke Mid

Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


Wanna get rid of this ugly yellow box? And remove other annoying "stuff" in between posts? Create a FREE GolfWRX account here.

Remove This Advertisement GolfWRX

GolfWRX

    Team Golfwrx

  •  
  •  
  •  
  •  

Viewing GolfWRX as Guest


Hi there. Wondering why this box is in your way from continuing to read down this awesome thread? Just join for free and you will never see it again.




#41 Funkey

Funkey

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,237 posts
  •  
  • Member #: 40781
  • Joined: 10/13/2007
  • Ebay ID:megolfen2
GolfWRX Likes : 39

Posted 22 November 2012 - 07:36 AM

View PostPetethreeput, on 21 November 2012 - 10:40 PM, said:

View PostFunkey, on 21 November 2012 - 06:12 PM, said:

Of the big box stores I have been in.  It looks like they went to all the local McDonalds and hired all the folks that could not cut fast food.  Most don't have the intelligence to carry off the dialog as stated.  Even if you wrote it down for them they would have problems reading the list.  Much less pulling it off.

First off, Jeff very funny article.  I have never been to a big box golf store, but I believe there are these types of shoppers in all retail stores.

Second, To blanket a whole population as stupid is, well, er... stupid.  GolfWRX isn't the place for you to put down fast food workers and box store employees because of a misplaced myopic, condescending, and generally inaccurate view.  I wouldn't be surprised if many of these part-time workers/ students don't go on to be very successful.  Perhaps because they have learned how to deal with all types of customers, even the condescending ones.

Your wrong.  If you have never been to a big box store how can you state facts about them?  You think they require a PGA school degree to work there?  They are min wage jobs.  You can go in a week later and it's all new employees.  The manger may know whats going on but he/she is the only one. Your on your own.

#42 pingman1

pingman1

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 2,034 posts
  •  
  • Member #: 6229
  • Joined: 09/25/2005
GolfWRX Likes : 107

Posted 22 November 2012 - 08:30 AM

Several years ago I went in to a Golfsmith store looking for a Titleist driver, it went like this:

Salesman: "can I help you?"

Me: "yes I want a Titleist 975 D".

Salesman: "What is your handicap?"

Me: "sixteen"

Salesman: "Can you punch a 3 iron out of the woods, under a tree and get the ball back in play?"

Me: "yes, sometime"

Salesman: "Good, with a 16 HDCP, if you buy the Titleist, you are going to need that shot!"

Salesman: Yells to another salesman, "Hey Joe, would you sell a Titleist 975D to a 16 HDCP?"

Other salesman: "No, he needs the new Taylormade."

By then, several customers and sales guys were laughing. I left the store, went to a Edwin Watts store, bought the Titleist.  After about 3 rounds, I realized the Golfsmith salesman was right!!!

#43 PINGRebel

PINGRebel

    Advanced

  • Advanced Members
  • PipPipPipPip
  • 389 posts
  •  
  • Member #: 34790
  • Joined: 07/16/2007
  • Location:Oklahoma
  • Ebay ID:wesman32
GolfWRX Likes : 12

Posted 22 November 2012 - 09:04 AM

View Postpingman1, on 22 November 2012 - 08:30 AM, said:

Several years ago I went in to a Golfsmith store looking for a Titleist driver, it went like this:

Salesman: "can I help you?"

Me: "yes I want a Titleist 975 D".

Salesman: "What is your handicap?"

Me: "sixteen"

Salesman: "Can you punch a 3 iron out of the woods, under a tree and get the ball back in play?"

Me: "yes, sometime"

Salesman: "Good, with a 16 HDCP, if you buy the Titleist, you are going to need that shot!"

Salesman: Yells to another salesman, "Hey Joe, would you sell a Titleist 975D to a 16 HDCP?"

Other salesman: "No, he needs the new Taylormade."

By then, several customers and sales guys were laughing. I left the store, went to a Edwin Watts store, bought the Titleist.  After about 3 rounds, I realized the Golfsmith salesman was right!!!

I was in the golf business for 12 years and now that I'm recently out (1 year) I can't tell you how many times I've heard big-box sales guys say "those pings are too harsh, you need Taylor-made" , or "Titleist clubs are for good players, you need RocketBallz".  Basically, you can fill in any conversation and at the end,  Dicks sporting goods employed is going to say....you should buy the Taylor Made.
Ping G30 LS
Ping G20 3-wood
Ping I-20 Hybrids
Ping I-25 Irons
Ping Gorge wedges
Ping 303 Milled Anser 2

#44 MtlJeff

MtlJeff

    The Hans Gruber

  • Advanced Members
  • PipPipPipPipPipPipPipPip
  • 14,373 posts
  •  
  • Member #: 68568
  • Joined: 11/01/2008
  • Location:Montreal
  • Handicap:1.0
GolfWRX Likes : 8308

Posted 22 November 2012 - 09:19 AM

View Postpingman1, on 22 November 2012 - 08:30 AM, said:

Several years ago I went in to a Golfsmith store looking for a Titleist driver, it went like this:

Salesman: "can I help you?"

Me: "yes I want a Titleist 975 D".

Salesman: "What is your handicap?"

Me: "sixteen"

Salesman: "Can you punch a 3 iron out of the woods, under a tree and get the ball back in play?"

Me: "yes, sometime"

Salesman: "Good, with a 16 HDCP, if you buy the Titleist, you are going to need that shot!"

Salesman: Yells to another salesman, "Hey Joe, would you sell a Titleist 975D to a 16 HDCP?"

Other salesman: "No, he needs the new Taylormade."

By then, several customers and sales guys were laughing. I left the store, went to a Edwin Watts store, bought the Titleist.  After about 3 rounds, I realized the Golfsmith salesman was right!!!

haha, not exactly sales 101....but that's pretty funny!
Cobra Bio Cell+ 8.0 w/Matrix Red Tie 6Q
Titleist 915FD 12.75 w/Diamana D+ 80
Ping G20 Hybrid 17 w/Dynamic Gold
Mizuno JPX825 w/Dynamic Gold
Mizuno MPr-12 w/DG Spinner
Odyssey Tank #7

#45 Petethreeput

Petethreeput

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 649 posts
  •  
  • Member #: 146815
  • Joined: 11/15/2011
  • Location:Montana
  • Handicap:4.4
GolfWRX Likes : 197

Posted 22 November 2012 - 09:21 AM

View PostFunkey, on 22 November 2012 - 07:36 AM, said:

View PostPetethreeput, on 21 November 2012 - 10:40 PM, said:

View PostFunkey, on 21 November 2012 - 06:12 PM, said:

Of the big box stores I have been in.  It looks like they went to all the local McDonalds and hired all the folks that could not cut fast food.  Most don't have the intelligence to carry off the dialog as stated.  Even if you wrote it down for them they would have problems reading the list.  Much less pulling it off.

First off, Jeff very funny article.  I have never been to a big box golf store, but I believe there are these types of shoppers in all retail stores.

Second, To blanket a whole population as stupid is, well, er... stupid.  GolfWRX isn't the place for you to put down fast food workers and box store employees because of a misplaced myopic, condescending, and generally inaccurate view.  I wouldn't be surprised if many of these part-time workers/ students don't go on to be very successful.  Perhaps because they have learned how to deal with all types of customers, even the condescending ones.

Your wrong.  If you have never been to a big box store how can you state facts about them?  You think they require a PGA school degree to work there?  They are min wage jobs.  You can go in a week later and it's all new employees.  The manger may know whats going on but he/she is the only one. Your on your own.

So maybe we agree.  I have worked in fast food, and I have been in big box stores (just not golf stores), and I have worked in hobby stores like golf where the customers fit all the descriptions, only they are looking for fishing rods, baseball gloves, etc.  If you are stating some don't care because they are getting paid minimum wage, OK; or the training is not good, because the guy making $9 hour doesnt care to train them, OK.

I simply took offense to the idea that a job defines intelligence.  I owned a fast food restaurant and I employed a lot of college kids.  While they were perceived as stupid by my customers (anyone, including myself, in the uniform loses 50 IQ points just by slipping on the shirt), many of them have gone to become very successful in their own right.


#46 Dire Wolf

Dire Wolf

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 787 posts
  •  
  • Member #: 73232
  • Joined: 01/19/2009
GolfWRX Likes : 96

Posted 22 November 2012 - 09:54 AM

View Posthonketyhank, on 21 November 2012 - 02:56 PM, said:

I am the guy that walks into the local GG or GS about once a month with nothing really on my mind except maybe "I could use a new grip on my 3-hybrid" (and all I want is the grip because I will install it myself). But I usually make a turn thru the new clubs section, the used club section, maybe a few other sections. I don't really want any help because I know that what I came for is either in plain view or not there at all. So a request of "How can I help you today?" is usually met with "I came for a new grip, they are right over there, right? Thanks, I'll yell if I need you."

But sometimes I will see something I want to try out. After the above, I think many sales folks are turned off. And then, they are hard to find.

So how do you sell something to me besides the measly grip I came for in the first place? (Not that I really want to spend more money than planned, but just curious.)


They don't, and after they figure out what you're doing they stop trying, as you've noticed.  You're what's known as a "tire-kicker". People run away from you because, as you admit, you're just there to try things out and not spend any money beyond a few bucks on a grip/tees/tape/etc.

Which is fine, so long as you don't waste too much of anyone's time, you don't get irritated and complain to the manager when the clerks eventually focus more on someone else, and you don't hog the simulator/monitor for 45 minutes while people are waiting.

I kick tires sometimes.  We all do when we're genuinely browsing.  But that's not the kind of guy we're talking about.  We're talking about the serial tire-kicker who can even make a game of it, to see how much he can get away with before he's cut off.  There was one guy who came in like clockwork every week or so (and at every demo day or product release) to hit everything in the store, often just to kill time or practice, and never to buy.  We used to call him "The CEO" because he was the "head tirekicker at Bridgestone".  ;)

(article was dead on, btw...nice job)


I would also add (from my retail days) the type of customer who is what I call the "Mindless Question Generator".  He asks an endless stream questions that often make no sense, seemingly out of habit.  This person is barely listening to your answers and doesn't wait for you to finish.  Some keyword out of your mouth (like "bounce") or in his head (could be anything...maybe an image of a bear on a unicycle) starts a new question/tangent.  He rarely buys and is using you like a Golf Google.  Not to be confused with someone who is genuinely interested and just has some questions.

There's also the "Check With My Wife Guy", who isn't buying anything and is using his wife as an excuse to leave.  Sometimes this guy can be sold, but not often.  Oddly enough, the information about his wife being the decision maker isn't provided until the end of the hour-long hitting session.  Hmmm...

And of course, there's the "Ebay Guy".  He's using your time and equipment to test out something he KNOWS he's buying online.  Total waste of time.  Sometimes he lets slip that he's looking at a club online.  When you hear that, it's over.  Tape him up and go help someone else.


Again, great article, Jeff.

#47 MtlJeff

MtlJeff

    The Hans Gruber

  • Advanced Members
  • PipPipPipPipPipPipPipPip
  • 14,373 posts
  •  
  • Member #: 68568
  • Joined: 11/01/2008
  • Location:Montreal
  • Handicap:1.0
GolfWRX Likes : 8308

Posted 22 November 2012 - 10:01 AM

^^^ thanks again everyone!

I wanted to include a few more "guys" but the thing was i didn't want the article to be too long. If it's way too big i worried people wouldn't want to read it so i just put some of the funnier, or more common ones. But there's definitely a few more like "guy who's just taking up golf, and has learned a few buzzwords on the internet", "guy who haggles you over trade in value"

haha...maybe there should be a part 2!
Cobra Bio Cell+ 8.0 w/Matrix Red Tie 6Q
Titleist 915FD 12.75 w/Diamana D+ 80
Ping G20 Hybrid 17 w/Dynamic Gold
Mizuno JPX825 w/Dynamic Gold
Mizuno MPr-12 w/DG Spinner
Odyssey Tank #7

#48 realitycheck

realitycheck

    Member

  • Advanced Members
  • PipPipPip
  • 243 posts
  •  
  • Member #: 76319
  • Joined: 02/27/2009
GolfWRX Likes : 1

Posted 22 November 2012 - 10:09 AM

View PostPetethreeput, on 21 November 2012 - 10:40 PM, said:

View PostFunkey, on 21 November 2012 - 06:12 PM, said:

Of the big box stores I have been in.  It looks like they went to all the local McDonalds and hired all the folks that could not cut fast food.  Most don't have the intelligence to carry off the dialog as stated.  Even if you wrote it down for them they would have problems reading the list.  Much less pulling it off.

First off, Jeff very funny article.  I have never been to a big box golf store, but I believe there are these types of shoppers in all retail stores.

Second, To blanket a whole population as stupid is, well, er... stupid.  GolfWRX isn't the place for you to put down fast food workers and box store employees because of a misplaced myopic, condescending, and generally inaccurate view.  I wouldn't be surprised if many of these part-time workers/ students don't go on to be very successful.  Perhaps because they have learned how to deal with all types of customers, even the condescending ones.
Very well said!

#49 Golfjunki71

Golfjunki71

    LEDLIYLBSIWB

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 6,989 posts
  •  
  • Member #: 2196
  • Joined: 07/06/2005
  • Location:Gilbert, Az
GolfWRX Likes : 1705

Posted 22 November 2012 - 10:31 AM

Much better than that orange grip article.

#50 Bluefan75

Bluefan75

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 2,692 posts
  •  
  • Member #: 56847
  • Joined: 05/30/2008
  • Location:London, ON
GolfWRX Likes : 533

Posted 22 November 2012 - 10:35 AM

great article.  I was in a store a few years back trying on some shoes.  I tend to be a bit picky so I just told the guy I was good as long as I could find the shoes, and to go help other customers.  He wished he hadn't taken me up on that.

A few minutes later a guy who can't speak english comes in with his 20-ish year old son.  He hits some clubs, and then his son starts in on making deals.  He talks about how his dad has been a really good customer at places and could be a really good one here if they make the right deal.  (He didn't explain why he wasn't doing business at those places if he was such a good customer, but I digress.)  The kid also had a thing for saying "taxes in", like a little kid who just learned the meaning of the F word and tries to say it as often as possible.  The sales guy must have gone back two or three times to get "approval" on the kid's offers, and finally he figured out what was going on, and said they couldn't do it.  The kid said they would be sorry at all the lost business.  Ironically, this store just recently closed down because the big box, and their generous dealings had done them in, which says something about this kid if they couldn't make a deal.

After it was done I talked to the guys and told him they were right to turn his offers away.  They would never make any money off him.  We had some good laughs and then they gave me a coupon for a free round at a local course!


Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


Wanna get rid of this ugly yellow box? And remove other annoying "stuff" in between posts? Create a FREE GolfWRX account here.

Remove This Advertisement GolfWRX

GolfWRX

    Team Golfwrx

  •  
  •  
  •  
  •  

Viewing GolfWRX as Guest


Hi there. Wondering why this box is in your way from continuing to read down this awesome thread? Just join for free and you will never see it again.




#51 AmazinBlue

AmazinBlue

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 547 posts
  •  
  • Member #: 93222
  • Joined: 08/29/2009
  • Location:Jackson, MI
  • Ebay ID:welchjs
GolfWRX Likes : 83

Posted 22 November 2012 - 11:17 AM

Coffee is for Closers!!!

Awesome article.  I worked at Bobicks years ago and I learned the unfortunate truth that you can't make enough $$ working in a golf store to buy the stuff you're selling.  I love the technology aspect of the game and an am enamored by the physics, even though I don't understand all of it, but if I could make a decent living selling golf equiipment, I'd do it in a hot minute.  What could be better than talking golf all day and getting paid for it?  Awesome.
Callaway 815 DBD 9* Diamana Kai'li 70 S
Callaway XR 3 DEEP Pro 14* PX LZ 75g Stiff
Callaway Apex UT 21* KBS Tour-V Stiff
Srixon Z545 4-PW; DG Pro S300 SS 1x
PING Glide 50 SS;54 SS; 58 TS Heel Grind
Scotty Cameron Square Back 35"

#52 nbg352

nbg352

    Hall of Fame

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 6,108 posts
  •  
  • Member #: 144021
  • Joined: 10/25/2011
  • Location:Ontario Golden Horseshoe
  • Handicap:9.6
GolfWRX Likes : 1793

Posted 22 November 2012 - 11:21 AM

This thread should be pinned and it should become required reading for all new big box golf store employees.
I see every one of these customer types on a regular basis and the ones I find most difficult are the ones who know everything (arrogant) and the onses who think they know everything ( rudely arrogant). All the rest can be great fun to deal and work with.
R11S 8* square; Stock stiff
R7 3w stock stiff
RBZ 25* hb; RBZstage 2 19* hb
R7 Draw 5 - AW stock stiff graphite
GM Never Compromise GM2 putter
54*, 58* TM TP wedges 3* flat

#53 AmazinBlue

AmazinBlue

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 547 posts
  •  
  • Member #: 93222
  • Joined: 08/29/2009
  • Location:Jackson, MI
  • Ebay ID:welchjs
GolfWRX Likes : 83

Posted 22 November 2012 - 11:23 AM

YepYukon, you are correct. "Awesome read.  I worked as a teacher/fitter for years and that is pretty spot on.  The only one you are seeing more and more of nowadays is the guy who comes in to use the monitor to get his numbers, then leave and buy his clubs online."

Guilty as charged, but only after doing my due dilligence of researching the equipment on WRX and then hitting the three finalists I have selected multiple times at an outdoor range.  Of course, once I get them I tweak them on my loft/lie machine and re-shaft them to my specs.
Callaway 815 DBD 9* Diamana Kai'li 70 S
Callaway XR 3 DEEP Pro 14* PX LZ 75g Stiff
Callaway Apex UT 21* KBS Tour-V Stiff
Srixon Z545 4-PW; DG Pro S300 SS 1x
PING Glide 50 SS;54 SS; 58 TS Heel Grind
Scotty Cameron Square Back 35"

#54 SundayBag

SundayBag

    Member

  • Advanced Members
  • PipPipPip
  • 128 posts
  •  
  • Member #: 136884
  • Joined: 08/18/2011
  • Location:Edmonton, Canada
GolfWRX Likes : 4

Posted 22 November 2012 - 03:11 PM

this made me laugh. we had a couple different ones outside of this, like the guy who wants a deal on everything, but a great list nonetheless.

#55 gregcindyh

gregcindyh

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 944 posts
  •  
  • Member #: 11441
  • Joined: 02/07/2006
  • Location:Fresno, Cal
GolfWRX Likes : 13

Posted 22 November 2012 - 04:45 PM

I was in retail for over 25 years and owned a car stereo business for 10, but sold it to change careers when the market slowed down. Good observation on reading customers. But the best advice, treat everyone like gold and be as helpful as possible, even to the jerks. Pre-qualifing customers is the first way to get yourself in trouble, sometimes you just never know who will buy and who will spread the news about how nice the guys were or how horrible they were. I had a customer walk in my store and all of the salesman avoided him because he was dirty and didn't speak very good english, I helped him out and he spent $54k on his truck, $8k on his 260z and $5k on his wifes corvette, Never, never judge a book by its cover, EVER! When you have a great positive atmosphere, price will be a secoundary issue. For you young guys starting out, you may be selling to your next boss so becareful how you treat people. "Help enough people get what they want, so you can get what you want" Zig Zigglar

Taylormade SLDR 10.5 Fujikura EXS 6.1
Callaway 3 Deep 13* Project X 6.0
NIke VR Pro 21* Hybrid Project X 6.0
Adams CB-1 4-8 Project X
Nike Pro Combo 9-PW Project X
Vokey SM5 56*, 60* M grind  Project X

#56 animalgolfs

animalgolfs

    Boca is home

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,225 posts
  •  
  • Member #: 212485
  • Joined: 11/22/2012
  • Handicap:3.3
GolfWRX Likes : 337

Posted 22 November 2012 - 04:51 PM

I always ask "do you know the head weight?" If he answers then I'll stick with him and play with his brain. If he sends me to the 22yr old club tech, then it's game on. I love messing with you guys.....part of being an old golf junking
G30 10.5* LS Tour 65
Rapture 13.5* TFC 949
Rapture D.I. iRod 85
G30 7wd 21* Tour 80
Rapture V2 4-iron Recoil 110
G25 5-iron Recoil 110
i20 6-iron Recoil 110
i25 7-UW Recoil 110 Proto
Glide ES 58* Recoil 110
iwi Craz-e
e6 - Winn


#57 theinsider

theinsider

    Major Winner

  • Marshals
  • 1,755 posts
  •  
  • Member #: 1129
  • Joined: 05/27/2005

Posted 22 November 2012 - 10:56 PM

Great stuff. Enjoyed the piece Jeff.

#58 damo

damo

    Newbie

  • Members
  • Pip
  • 26 posts
  •  
  • Member #: 797
  • Joined: 05/24/2005
GolfWRX Likes : 0

Posted 22 November 2012 - 11:47 PM

I used like getting the sales where the guy comes in, grabs what he wants and all you need to do is grab the headcover and his money. We used to call them the drive-thru sales. They were literally in and out in the space of a few minutes. They use to happen a lot on friday afternoons. All you needed to do is wait at the counter.

#59 Dscvrr St Louis

Dscvrr St Louis

    #CALLAWRX 12/12/12 & HOGAN Ft Worth

  • ClubWRX Charter Members
  • 4,554 posts
  •  
  • Member #: 105250
  • Joined: 03/23/2010
  • Location:St. Louis
  • Handicap:7.2
GolfWRX Likes : 764

Posted 22 November 2012 - 11:54 PM

Mtljeff...that was you..dang, I thought MTL was your first name!! LOL!!
You nailed it man...! I have been at my GG for three years and I believe on last Sunday during my 7 hour shift, I dealt with almost everyone in your story.
BBA DBD 10*, XPHLEXXX Agera X
BB Mini 14*, XPHLEXX Agera S+
BB 815 16*(set to 17*) Veylix Rome 888 S
BB Alpha 815 20*(Set to 19*) Veylix Rome 988 S
Apex MB Nippon Modus 3 Tour 130 S & Callaway Razr X MB,Modus 3 Tour 120 TX & Hogan Ft Worth 4-PW KBS Tour V 120 X
Odyssey V-line Versa/V-Line Works/MXM, Protype,and Versa #6, Kingston KP1 GSS Flowneck
Callaway MD2 52 & 58 WV 125/ Callaway MD2 TG 52 & 58 WV 125 & Callaway PM Grind 58*



WITB Link

#60 makaveli

makaveli

    Advanced

  • Advanced Members
  • PipPipPipPip
  • 344 posts
  •  
  • Member #: 99832
  • Joined: 12/07/2009
  • Location:Clinton Township, Michigan
GolfWRX Likes : 4

Posted 23 November 2012 - 12:01 AM

I love the Glengarry Glen Ross references.  The all-star cast in that movie alone makes it worth watching.  I didnt know this was MtlJeff either!  Jeff you da man, good article.

Edited by makaveli, 23 November 2012 - 12:27 AM.


Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


Wanna get rid of this ugly yellow box? And remove other annoying "stuff" in between posts? Create a FREE GolfWRX account here.

Remove This Advertisement GolfWRX

GolfWRX

    Team Golfwrx

  •  
  •  
  •  
  •  

Viewing GolfWRX as Guest


Hi there. Wondering why this box is in your way from continuing to read down this awesome thread? Just join for free and you will never see it again.







0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

GolfWRX Sponsors