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Callaway and Golftown customer service - Outstanding


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#1 denismcg

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Posted 19 November 2012 - 08:43 AM

I had a problem with a White Ice #7 putter where the insert was peeling slightly at the center of the face.  I am not sure what caused the problem, maybe sandy greens.  I wasn't expecting much, but I sent Callaway Canada an email and they had me bring the putter to my nearest retailer which was Golftown.  I did not purchase the putter there.  Golftown called the Callaway rep who said to send the putter back and that he would send a replacement right out.  I picked up the new putter on the weekend.  Escellent service form both Golftown and Callaway.


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#2 freddyottawa

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Posted 19 November 2012 - 09:16 AM

The big box stores do get a bad rap sometimes, but I have to say that I have had nothing but positive experiences when dealing with GolfTown. Everytime I have been there, they are always willing to help with whatever I need.

As for Callaway, it has been stated many times on these forums how great their customer service is. One of, if not the best customer service amongst the major OEM's.
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#3 OUZO Power

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Posted 19 November 2012 - 09:21 AM

Yea both are top notch. Callaway & Golftown always deliver.

#4 Super Tuna

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Posted 19 November 2012 - 05:00 PM

Agreed. GT tends to get a bad rap, but fittings from reps aside (appaling results there), I've always had a good experience.

#5 cangolfnut

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Posted 19 November 2012 - 07:10 PM

Guys I seen the face on this putter. They came through big time for Denis. Nice to see GT and Callaway taking care of their customers. Even better i'm glad you got a new flat stick Denis.

Edited by cangolfnut, 19 November 2012 - 07:12 PM.

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