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Callaway and Golftown customer service - Outstanding


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#1 denismcg

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Posted 19 November 2012 - 08:43 AM

I had a problem with a White Ice #7 putter where the insert was peeling slightly at the center of the face.  I am not sure what caused the problem, maybe sandy greens.  I wasn't expecting much, but I sent Callaway Canada an email and they had me bring the putter to my nearest retailer which was Golftown.  I did not purchase the putter there.  Golftown called the Callaway rep who said to send the putter back and that he would send a replacement right out.  I picked up the new putter on the weekend.  Escellent service form both Golftown and Callaway.


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#2 freddyottawa

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Posted 19 November 2012 - 09:16 AM

The big box stores do get a bad rap sometimes, but I have to say that I have had nothing but positive experiences when dealing with GolfTown. Everytime I have been there, they are always willing to help with whatever I need.

As for Callaway, it has been stated many times on these forums how great their customer service is. One of, if not the best customer service amongst the major OEM's.
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#3 OUZO Power

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Posted 19 November 2012 - 09:21 AM

Yea both are top notch. Callaway & Golftown always deliver.
Driver: Callaway Big Bertha Alpha 9.0
FW: Callaway Big Bertha 3W
FW: Callaway Big Bertha 5W
Irons: Callaway Apex 4-9, PW, AW, SW
Wedge: Callaway Mack Daddy 2 Chrome 60
Putter: Odyssey Metal X Milled #9HT

#4 Super Tuna

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Posted 19 November 2012 - 05:00 PM

Agreed. GT tends to get a bad rap, but fittings from reps aside (appaling results there), I've always had a good experience.

#5 cangolfnut

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Posted 19 November 2012 - 07:10 PM

Guys I seen the face on this putter. They came through big time for Denis. Nice to see GT and Callaway taking care of their customers. Even better i'm glad you got a new flat stick Denis.

Edited by cangolfnut, 19 November 2012 - 07:12 PM.

Driver- Adams SL Classic 9.5 VTS/SPX 6x
Irons -Yamaha RMX Tour CB -CTaper -stiff
3wood-Adams Insight XTD Pro-FP400F 14.5
Hybrid -Adams A12 Pro 20*/23* Axiv 89g s
Putter-TP Mills PN 1310 Pepi/sound slot
Wedges - Yamaha 2013 Inpres X - 52*/ 56




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