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Golfsmith salesman just lost a pretty good sale...


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#1 herbygolf21

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Posted 17 November 2012 - 08:06 PM

Today I decided to go into the Chandler, AZ Golfsmith store to tinker around with 3 woods because I had nothing else to do and it is the only club in my bag that I am not very happy with. I went in there at about 1:00 and it was pretty empty. I made my way back to the hitting bays and to my surprise, nobody was hitting golf balls.

I started hitting balls with 4 different 3 woods.

#1 - TEE CB2 15* with Harrison Saga 70x
#2 - TM RBZ tour 14.5* with stock stiff Matrix
#3 - Ping Anser 14.5* with stock Stiff
#4 - Adams Super Fairway 14.5* XTD with stock stiff

After about 20 minutes of hitting balls I came to the conclusion that the TEE CB2 was the hottest fairway, followed by the Anser, then the Adams, then last was the TM RBZ. These were just my results, but the TEE kept my ball speeds in the low 150 mph range while the last place RBZ was right about 139-141. Adams was right around 144 and the surprise Anser was in the 147-149 range.

Anyhow, I then start to think...I wonder how good I would hit a TEE CB4 driver. I grab one off the shelf with a RIP Alpha in it and proceed to start killing the ball. My normal problem with a driver is too much spin. It is maybe 1 out of 40 golf balls I hit with my driver, a Ping Anser 8.5* with Ahina X Flex, that has RPM's under 3000. I hit 25 balls with the TEE CB4 and my highest spin rate was 2897. Wow! I may have found a winner. My Anser results are carry distance of about 265 with total distance in the 285 - 293 range. Maybe one out of 15 or so will creep just over 300.

I then proceed to hit 15 in a row at the 303 - 314 range with this TEE. Also, my carry distance increased from 265 with the Ping to 274 with the TEE. So, I am pretty much sold and am just hitting a few more balls to kill some time.

That's when the salesman, we will call him mustache, decides to come over and try to swipe an easy commission. He comes over to the computer and looks at my results and proceeds to clear every shot I have hit from the memory without asking me anything. He then says, "Wow, you look like you are hitting it well. I think that's a good driver based on your swing." I say thanks.

Mustache then proceeds to tell me that he thinks I can hit it farther if I were to tee it higher. He tells me to reach down and put in the taller tee. I figure, why not, so I make the adjustment. Well, while I am doing this, I see him changing the settings in the monitor. The idiot decides that I need to start hitting the ball with 20 mph of helping wind. Of course, he does not think I know what he is doing. I then hit 3 balls and wouldn't you know it, each one was over 330 yards. He tells me that I am hitting it farther than anyone he has seen in a long time...blah blah blah.

Mustache asks me if I want to buy the TEE driver. I then tell him, in front of another customer who showed up as I was hitting my 330 yard bombs (B*LL$H1t), "Actually, I was going to buy both the driver and the 3 wood, but I think I am going to pass."

With a surprised look on his face, he asks why. I told him that I know what he did to the launch monitor settings, and that I would buy my clubs on a day that I knew he was not working so that an honest salesman might benefit from the commission. Mustache then tells me that he was sorry and that he usually does this to customers that need that extra little push to buy a club. He then tries to flatter me and tell me that he knew I wasn't one of those customers, and that I was hitting it so well. I simply turned to him as I was walking away and said, "Could you make sure those clubs get back to the rack for me? Thanks."

What a ******. That guy just cost his store the sale of a driver and 3 wood. I guess I will just have to find them on the BST. Thanks for reading my venting.


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#2 Shwagin1066

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Posted 17 November 2012 - 08:10 PM

HA! Love it. I can't stand some GolfSmith employees.
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#3 KILLEDBYASHANKEDWEDGE

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Posted 17 November 2012 - 08:15 PM

I noticed a GS salesman do almost the same thing. My son was testing the 913 and the Anser when he came over, quickly cleared the screen that had all of his swings. Then after every swing he would clear it as fast as he could. Don't know why, but he was no help at all.

#4 herbygolf21

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Posted 17 November 2012 - 08:20 PM

Yes, he also began clearing every shot after I hit it. The funny thing is I was hitting them so well that I was going to buy them.

#5 Sean2

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Posted 17 November 2012 - 08:33 PM

I guess you could say he took things a little too far.

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#6 npham

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Posted 17 November 2012 - 10:02 PM

I wonder how many guys have been fooled by tactics like this...
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#7 Mr. Grumpy

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Posted 17 November 2012 - 10:25 PM

i was in testing irons one day and was spraying left and right of the target, maybe one on the green out of 30-40 shots... A salesman asked if I had tried the new Ping I20's. He reset the display and handed me a 6 iron. Out of 15 shots, 12 landed on the green and one was an ace.. It was so night and day between these and the previous shots that I felt something must be amiss...
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#8 One_Putt_Blunder

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Posted 17 November 2012 - 10:53 PM

Terrific call not reward slime ball tactics :clapping:
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#9 highergr0und

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Posted 17 November 2012 - 11:41 PM

So you knew you had a club that was PERFECT for you and didn't buy it because a guy changed some numbers after you were sold?  Pros go through tons of clubs trying to find that one that is just right for them, and you just found the first driver you've ever hit that brought spin down.  I would've bought that club pretty much no matter what.

It would've been pretty easy to ask to speak to a manager, then talk to him about the sales tactics.  You might have at least been able to get the commission moved to someone else.  The only way to get change to happen is to take action, and by action I mean forcing change.  Walking out of a store doesn't really do much to that end.

#10 SPY ZINGER

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Posted 18 November 2012 - 12:36 AM

Do they even get commission at Golfsmith?


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#11 TRoc9892

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Posted 18 November 2012 - 01:25 AM

View Posthighergr0und, on 17 November 2012 - 11:41 PM, said:

So you knew you had a club that was PERFECT for you and didn't buy it because a guy changed some numbers after you were sold?  Pros go through tons of clubs trying to find that one that is just right for them, and you just found the first driver you've ever hit that brought spin down.  I would've bought that club pretty much no matter what.

It would've been pretty easy to ask to speak to a manager, then talk to him about the sales tactics.  You might have at least been able to get the commission moved to someone else.  The only way to get change to happen is to take action, and by action I mean forcing change.  Walking out of a store doesn't really do much to that end.
Talking to the managers wouldnt've done anything. They'd only take is as needing to be more careful.

View PostSPY ZINGER, on 18 November 2012 - 12:36 AM, said:

Do they even get commission at Golfsmith?
Yea. Unless he was a manager. It's not much either.

Edited by TRoc9892, 18 November 2012 - 01:26 AM.

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#12 Beatupfender

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Posted 18 November 2012 - 01:53 AM

I was only trying to help!....

#13 Chief Illiniwek

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Posted 18 November 2012 - 09:00 AM

No need to take a shot at mustaches in my opinion. It can't help that it's attached to a moron.

#14 J13

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Posted 18 November 2012 - 09:25 AM

View PostChief Illiniwek, on 18 November 2012 - 09:00 AM, said:

No need to take a shot at mustaches in my opinion. It can't help that it's attached to a moron.

haha you make a good point.  The mustache is not the problem here it's really the management of the stores that train their employees to do this.
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#15 SPY ZINGER

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Posted 18 November 2012 - 09:41 AM

View PostTRoc9892, on 18 November 2012 - 01:25 AM, said:

View Posthighergr0und, on 17 November 2012 - 11:41 PM, said:

So you knew you had a club that was PERFECT for you and didn't buy it because a guy changed some numbers after you were sold?  Pros go through tons of clubs trying to find that one that is just right for them, and you just found the first driver you've ever hit that brought spin down.  I would've bought that club pretty much no matter what.

It would've been pretty easy to ask to speak to a manager, then talk to him about the sales tactics.  You might have at least been able to get the commission moved to someone else.  The only way to get change to happen is to take action, and by action I mean forcing change.  Walking out of a store doesn't really do much to that end.
Talking to the managers wouldnt've done anything. They'd only take is as needing to be more careful.

View PostSPY ZINGER, on 18 November 2012 - 12:36 AM, said:

Do they even get commission at Golfsmith?
Yea. Unless he was a manager. It's not much either.
Ok, thanks.

The stash is probably a Movember grow...


#16 fore_life

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Posted 18 November 2012 - 11:10 AM

Haha I know the moustache guy who you are talking about, he's a sleeze ball for sure!

I was up there with another member, he was gonna get a set of used irons, stache was trying to sell him pretty hard. My buddy asks if he ca do any better on the price, guy says no way, you're gettig a deal already, even though they were waaaaaay over priced. Buddy says no thanks, and gets ready to leave when stache says hold on, ok I can knock like $50 off. That guy is a ******, I much prefer the chandler PGA
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#17 m5power

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Posted 18 November 2012 - 11:40 AM

Come on who are you kidding? This is WRX. You weren't really going to buy those woods. Mustache was a convenient excuse. Sure that was a dbag move he pulled but you tried it there and now you're ready to scour the BST for a great deal.
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#18 daco81se

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Posted 18 November 2012 - 01:13 PM

View PostSPY ZINGER, on 18 November 2012 - 12:36 AM, said:

Do they even get commission at Golfsmith?

I'm sure things have changed, but I worked for Nevada Bob's here in Houston for a year or so back in the late eighties, we didn't get paid anything for the top mfr's sets (Ping, Titleist, Callaway ect), but they paid us "spiffs" on make up clubs (remember Prima's, they called me the Prima man as I played those and thought they were just as good as the Eye 2's and I switched many of customers that came in looking for Eye 2's) like $5-10 a set, and other clubs they were running promotions on, $1-$2 for all the shoes, $1 for regrips, but other than that we just made our salary.
That was back when a handful of tees (had a barrel of them, you got as much as you could grab w/ 1 hand) were $1, man have things changed, gotten way more expensive.

#19 +Church

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Posted 18 November 2012 - 06:11 PM

OP - You did the right thing!  That guy should be fired for doing something like that.  And he even admitted he lies to people to make a sale.  What a scumbag.

#20 Rock Chalk Jayhawk

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Posted 18 November 2012 - 06:38 PM

You guys won't believe this story. First of all, I work at Golfsmith. Our work is participating in Movember, and I have thus far helped raise $500 by growing a mustache.  Anyway, I am working today, and it is COMPLETELY dead.  I'm talking, only 1 guy has been in here all day, and that was because his kid had to pee.  

So this duffer came in, all decked out in his golf gear. Dude- it has been dark for 2 hours.  The guy starts grabbing clubs and ends up hitting about 200 golf balls. It was pretty obvious that he came in only for a free practice session.  I forgot to mention his swing- Alan Doyle would be ashamed.  

After about an hour of hitting drive after drive that travelled about 220 yards with a wicked slice, I went on over to try and pick up a sale. I mean, I have bills to pay, and I am considering proposing to my girlfriend.  Anyway, I removed the history from the launch monitor. The guy hit so many bad shots that the screen looked looked like a rainbow of duck hooks and slices to right field. I also felt bad, because he just had no distance. So, to help the guy feel good about his game, I gave him a little bit of a tailwind. Lo and behold, he starting hitting "bombs" out to 240-250 yards.  

The customer had the tee about 0.25" off the ground, so I politely recommended that he tee the ball a little higher so that he could get more than 20 feet of elevation on the tee shot.  He gives me a "piss off" smirk but complies. BAM! He instantly gained about 10 yards. This guy found one club. a TEE CB4 that he really started hitting well, so I asked him if he would like for me to ring him up.  He calls me out on adjusting the launch monitor settings and that he will not be buying a club because of it.

Am I completely wrong in thinking this customer is a complete jerk and moocher? Why would you refuse to buy a club that you can actually hit well?  Maybe I should have charged him for the practice session and lesson.

Edited by Rock Chalk Jayhawk, 18 November 2012 - 06:44 PM.


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#21 lander215

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Posted 18 November 2012 - 06:53 PM

Posted Image

#22 Mulligan26

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Posted 18 November 2012 - 07:34 PM

View PostRock Chalk Jayhawk, on 18 November 2012 - 06:38 PM, said:

You guys won't believe this story. First of all, I work at Golfsmith. Our work is participating in Movember, and I have thus far helped raise $500 by growing a mustache.  Anyway, I am working today, and it is COMPLETELY dead.  I'm talking, only 1 guy has been in here all day, and that was because his kid had to pee.  

So this duffer came in, all decked out in his golf gear. Dude- it has been dark for 2 hours.  The guy starts grabbing clubs and ends up hitting about 200 golf balls. It was pretty obvious that he came in only for a free practice session.  I forgot to mention his swing- Alan Doyle would be ashamed.  

After about an hour of hitting drive after drive that travelled about 220 yards with a wicked slice, I went on over to try and pick up a sale. I mean, I have bills to pay, and I am considering proposing to my girlfriend.  Anyway, I removed the history from the launch monitor. The guy hit so many bad shots that the screen looked looked like a rainbow of duck hooks and slices to right field. I also felt bad, because he just had no distance. So, to help the guy feel good about his game, I gave him a little bit of a tailwind. Lo and behold, he starting hitting "bombs" out to 240-250 yards.  

The customer had the tee about 0.25" off the ground, so I politely recommended that he tee the ball a little higher so that he could get more than 20 feet of elevation on the tee shot.  He gives me a "piss off" smirk but complies. BAM! He instantly gained about 10 yards. This guy found one club. a TEE CB4 that he really started hitting well, so I asked him if he would like for me to ring him up.  He calls me out on adjusting the launch monitor settings and that he will not be buying a club because of it.

Am I completely wrong in thinking this customer is a complete jerk and moocher? Why would you refuse to buy a club that you can actually hit well?  Maybe I should have charged him for the practice session and lesson.


Ahahaha

#23 billyhandsomeface

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Posted 18 November 2012 - 07:49 PM

At the Austin headquarters, you can take the clubs to the outdoor range and hit them. This much better in my opinion, plus they don't go out there with you.  They fit in the bays.
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#24 awil

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Posted 18 November 2012 - 08:15 PM

Hahah I stopped buying from gs last year check my threads  I started web they never returned my money and never cancelled my order

#25 TRoc9892

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Posted 18 November 2012 - 09:45 PM

View PostRock Chalk Jayhawk, on 18 November 2012 - 06:38 PM, said:

You guys won't believe this story. First of all, I work at Golfsmith. Our work is participating in Movember, and I have thus far helped raise $500 by growing a mustache.  Anyway, I am working today, and it is COMPLETELY dead.  I'm talking, only 1 guy has been in here all day, and that was because his kid had to pee.  

So this duffer came in, all decked out in his golf gear. Dude- it has been dark for 2 hours.  The guy starts grabbing clubs and ends up hitting about 200 golf balls. It was pretty obvious that he came in only for a free practice session.  I forgot to mention his swing- Alan Doyle would be ashamed.  

After about an hour of hitting drive after drive that travelled about 220 yards with a wicked slice, I went on over to try and pick up a sale. I mean, I have bills to pay, and I am considering proposing to my girlfriend.  Anyway, I removed the history from the launch monitor. The guy hit so many bad shots that the screen looked looked like a rainbow of duck hooks and slices to right field. I also felt bad, because he just had no distance. So, to help the guy feel good about his game, I gave him a little bit of a tailwind. Lo and behold, he starting hitting "bombs" out to 240-250 yards.  

The customer had the tee about 0.25" off the ground, so I politely recommended that he tee the ball a little higher so that he could get more than 20 feet of elevation on the tee shot.  He gives me a "piss off" smirk but complies. BAM! He instantly gained about 10 yards. This guy found one club. a TEE CB4 that he really started hitting well, so I asked him if he would like for me to ring him up.  He calls me out on adjusting the launch monitor settings and that he will not be buying a club because of it.

Am I completely wrong in thinking this customer is a complete jerk and moocher? Why would you refuse to buy a club that you can actually hit well?  Maybe I should have charged him for the practice session and lesson.
Actaully yea I think you are. It's a pretty cheap trick to have him focus on something as trivial as his tee height to keep his attention away from you beefing up the moniter. He hit the TEE almost 300, I hardly think he needs and help to "feel good about his game." The intention was clearly to get the sale without a care in the world about the customer's fit to the club.
Nice trick, jerk. I hope your girlfriend dumps you.

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#26 FLGOLFJUNKIE

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Posted 18 November 2012 - 10:23 PM

I love it....OP, you need to realize that this is simply a sales tactic very common through Golfsmith's across the US. You do need to realize, that the "honest" salesman you give the sale to in the future, is the guy that's probably leading the store in sales, using the same tactic the other salesman tried to use on you. I do not even dare go to one of those stores, it reminds me of the Enterprise Rent-A-Car of golf stores.

#27 MP4orged

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Posted 18 November 2012 - 10:41 PM

View Postm5power, on 18 November 2012 - 11:40 AM, said:

Come on who are you kidding? This is WRX. You weren't really going to buy those woods. Mustache was a convenient excuse. Sure that was a dbag move he pulled but you tried it there and now you're ready to scour the BST for a great deal.

+1, OP u know you weren't really there to buy a new club.

#28 CCUgolfer23

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Posted 18 November 2012 - 11:28 PM

View PostTRoc9892, on 18 November 2012 - 09:45 PM, said:

View PostRock Chalk Jayhawk, on 18 November 2012 - 06:38 PM, said:

You guys won't believe this story. First of all, I work at Golfsmith. Our work is participating in Movember, and I have thus far helped raise $500 by growing a mustache.  Anyway, I am working today, and it is COMPLETELY dead.  I'm talking, only 1 guy has been in here all day, and that was because his kid had to pee.  

So this duffer came in, all decked out in his golf gear. Dude- it has been dark for 2 hours.  The guy starts grabbing clubs and ends up hitting about 200 golf balls. It was pretty obvious that he came in only for a free practice session.  I forgot to mention his swing- Alan Doyle would be ashamed.  

After about an hour of hitting drive after drive that travelled about 220 yards with a wicked slice, I went on over to try and pick up a sale. I mean, I have bills to pay, and I am considering proposing to my girlfriend.  Anyway, I removed the history from the launch monitor. The guy hit so many bad shots that the screen looked looked like a rainbow of duck hooks and slices to right field. I also felt bad, because he just had no distance. So, to help the guy feel good about his game, I gave him a little bit of a tailwind. Lo and behold, he starting hitting "bombs" out to 240-250 yards.  

The customer had the tee about 0.25" off the ground, so I politely recommended that he tee the ball a little higher so that he could get more than 20 feet of elevation on the tee shot.  He gives me a "piss off" smirk but complies. BAM! He instantly gained about 10 yards. This guy found one club. a TEE CB4 that he really started hitting well, so I asked him if he would like for me to ring him up.  He calls me out on adjusting the launch monitor settings and that he will not be buying a club because of it.

Am I completely wrong in thinking this customer is a complete jerk and moocher? Why would you refuse to buy a club that you can actually hit well?  Maybe I should have charged him for the practice session and lesson.
Actaully yea I think you are. It's a pretty cheap trick to have him focus on something as trivial as his tee height to keep his attention away from you beefing up the moniter. He hit the TEE almost 300, I hardly think he needs and help to "feel good about his game." The intention was clearly to get the sale without a care in the world about the customer's fit to the club.
Nice trick, jerk. I hope your girlfriend dumps you.

In his story he actually said he changed the wind BEFORE he gave him the advice. But I do agree, don't try to inflate an ego, if they suck then they suck but let them suck in whatever works best for him. Don't try to make him feel better. Im glad we at the PGA Tour Superstores don't get commission because then you do cheap dirty stuff just to make a few extra dollars.
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#29 SPY ZINGER

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Posted 19 November 2012 - 12:06 AM

View PostFLGOLFJUNKIE, on 18 November 2012 - 10:23 PM, said:

I love it....OP, you need to realize that this is simply a sales tactic very common through Golfsmith's across the US. You do need to realize, that the "honest" salesman you give the sale to in the future, is the guy that's probably leading the store in sales, using the same tactic the other salesman tried to use on you. I do not even dare go to one of those stores, it reminds me of the Enterprise Rent-A-Car of golf stores.
I never understood the Enterprise gig either?  They're renting cars like they're selling used cars...

#30 herbygolf21

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Posted 19 November 2012 - 12:06 AM

View Postmiz85uno, on 18 November 2012 - 10:41 PM, said:

View Postm5power, on 18 November 2012 - 11:40 AM, said:

Come on who are you kidding? This is WRX. You weren't really going to buy those woods. Mustache was a convenient excuse. Sure that was a dbag move he pulled but you tried it there and now you're ready to scour the BST for a great deal.

+1, OP u know you weren't really there to buy a new club.

I actually used to manage a golf store. I still like to support retail stores whenever I can. I prefer to buy clubs new, that way I know they are authentic and that they have the warranty. It is good for the industry for some people to buy clubs new. That being said, I do buy my fair share of clubs on eBay and through the BST. I just refuse to buy from a salesman who pulls that crap.

Plus, I feel a small obligation to stores that allow me to sit in there and demo a club for quite a while. When I was running a pro shop, it drove me nuts to let somebody demo a club for an hour or longer, love the club, then go home and buy it on ebay.


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