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Leupold Customer Service

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#1 Openwater22

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Posted 14 November 2012 - 01:58 PM

If this is a repeat topic, sorry. Just had to shout out some props for Leupold. Here's the story:
Had a GX1 for a couple years, very happy, performed perfectly. Due the way I used it, was a little banged up due to shoving it into cart cupholders, etc. Walking a round in a heavy rain a couple weeks ago, it got very wet and would not work the next day. Being a satisfied customer, and not wanting to wait to send it off to Leupold for possible repair, I opted to purchase a GX3i instead of waiting. On a lark I sent the GX1 off to Leupold with a note explaining what happened, the fact I purchased a GX3i, but would like to keep the GX1 as a backup if it could be repaired for less than $100.00. Well, leupold went above and beyond. Recieved a brand new GX1 in the mail today. No Charge! Awesome Leupold, thank you.

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#2 Troyefl

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Posted 14 November 2012 - 02:09 PM

That is awesome!  I am in the market for a new rangefinder and have been eyeing the GX3i or the Bushnell PRO 1m.  I have heard negative feedback regarding Bushnell service from a few people with issues and Bushnell not helping out on items beyond the initial warranty.  This post is making lean towards Leupold.  How do you like the GX3i so far?

Edited by Troyefl, 14 November 2012 - 02:09 PM.


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#3 Guia

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Posted 14 November 2012 - 02:56 PM

Thats great.

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#4 TML

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Posted 14 November 2012 - 06:30 PM

Leupold has the best customer service and the best products.

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#5 Openwater22

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Posted 14 November 2012 - 07:35 PM

View PostTroyefl, on 14 November 2012 - 02:09 PM, said:

That is awesome!  I am in the market for a new rangefinder and have been eyeing the GX3i or the Bushnell PRO 1m.  I have heard negative feedback regarding Bushnell service from a few people with issues and Bushnell not helping out on items beyond the initial warranty.  This post is making lean towards Leupold.  How do you like the GX3i so far?

The GX3i is fantastic, incredible optics, the laser finds and locks the target faster than the GX1 or any competing brand i ever tried. You will not regret buying the 3i

GBB Epic 10.5 Fuji Evolution IV 661 stiff
Epic 15* Fuji Pro green 72 stiff
PXG 19* 22* hybrid with Fuji Pro 73h
Epic Pro 5 thru PW with Recoil 110 S
Newport 3 @ 33"
PXG 50* 54* 58*

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#6 asm11

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Posted 15 November 2012 - 10:13 PM

Similar story here. I sent my GX4 (out of warranty) back to Leupold and received a brand new GX4 apprimately 2-3 weeks later. I'll be a loyal Leupold customer for a long time! Great customer service.
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#7 npham

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Posted 16 November 2012 - 12:45 PM

Well I'm in the market for a range finder and I think stories like this will seal the deal for my Christmas present this year.
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