8 replies to this topic

[puresurfr]

rangefinder stopped working and all i see is E12 when i depress the trigger....does anybody know what this error message means ?

[puresurfr]

Called customer service and then the technical repair dept.......Bushnell Pro 1M is a piece of crap and will absolutely break down on you !!!! .......go buy one and then send it back in and wait 6 weeks to see what is wrong.....oh and make sure you pay for shipping as well as return shipping......WHy or why did i buy this ?????  i dont even think i can dump this into the compost or recycle bin and electronics are not allowed in the garbage bin !

[Shadesy]

Take it back to place you purchased it.  All Bushnell units have 2 year warranty, they will replace it for you.  Electronics fail sometimes...

[Harry Longshanks]

 Shadesy, on 08 November 2012 - 07:39 PM, said:

Take it back to place you purchased it.  All Bushnell units have 2 year warranty, they will replace it for you.  Electronics fail sometimes...

Bushnells seem to fail more than others. I have a very expensive Tour V2 paperweightwith an E31 error as well as a Bushnell Yardage Pro GPS on the verge of its second fail.

[score72418]

I bought a Bushnell Pro1-M off of eBay (I know, I know...).  Besides a sticking top button the unit worked great for about three weeks then got the E12 error.  Because I bought it on eBay I had to send it back to Bushnell.  $20 (insured shipping to the returns center) + a $10 check to Bushnell to cover the return shipping.  About 6 weeks later I get a brand new unit.   At first I was upset that I had to pay about $30 to get it repaired but was happy to get a new unit.

Well... guess what....  About 2 months after getting the NEW unit from Bushnell I get the E12 error and the unit is dead again!   I thought maybe the first time around I was rough with it or something and caused it to do the E12 by letting it ride in the front of my golf cart.  This time around I BABIED the unit - never leaving it out of its case and I NEVER DROPPED IT!

Now I have to send it back to Bushnell again and pay ANOTHER $30!!   I will call and talk to Bushnell customer service and if they can't do anything about this I will just get another unit - dump it on eBay - and buy a Leupold or Sky Caddie.  This is CRAP!

For what it's worth my unit was the regular non-Slope unit.

Edited by score72418, 09 December 2012 - 05:46 PM.

[score72418]

Alright - Bushnell customer service at least stepped up and is being really good about this.  They are sending me a shipping label so I don't have to pay for shipping either way.  On top of that once they see the tracking updated with my unit headed their way they will place the order for a new one to be sent directly to me without waiting for my unit to arrive so hopefully I should have a THIRD unit (second replacement) in about 2-3 weeks.

So if this happens to you - just call their 800 customer service number and tell them what happened.  They should take care of you in a similar fashion.  I asked if there was anything I could do to reset the E12 message and the agent told me no.  

Even with the great customer service I'm not sure I will keep it.  Might look for something else.

Edited by score72418, 14 December 2012 - 10:04 AM.

[flip flappy]

I had the same E12 error on my Pro 1M also. Mine was the slope edition. Also bought mine off eBay and sent it back to Bushnell. The CS rep I talked to on the phone was really friendly and said if I mailed it back, they would ship me a new one and pay for the shipping back to me. Not sure how long it will take and hope this doesn't become a regular problem.

I used to have bird dogs and used Tri Tronic e-collars. Had a collar mess up one time and they shipped me a new one before I sent the defective one back.They told me to ship the defective one back in the box I just recieved the new unit in. ($500 unit) Very rare customer service!

[flip flappy]

Just got my my replacement 1M. It took 15 days from the time I put it in the mail for Bushnell to get it to me and they did not charge me to ship it to my house. I'm impressed with how quick they shipped it. I just hope this one is more dependable than the first one!
When I was putting the battery in the new one, I remembered something the CS rep told me on the phone. She had told me to take the battery out before I shipped it and keep it as a spare.......I forgot to do it!

[Body_Visions]

I'm glad you had a positive customer service experience with them.  I had one as well last week, and started a thread about it.  Maybe they are cleaning up their act.