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My GripMaster Customer Service Story! PLEASE READ!!!!!!! Rate Topic: -----

#1 User is offline   vecchio14 

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Posted 10 February 2007 - 09:55 PM

First of all I would like to say I dont have a favorite brand in golf, whatever works I use. A lot of you on this website recommended the gripmaster grips. After long talks with Sarg and some sample packs, I purchased 14 of these grips. After receiving the grips I personally got a call from the company saying they were so sorry and that they would do whatever to take care of me. You think next time I will sho again with them. I read a lot of posts on this website about bad customer service, if you want a honest opinion then this is the company to deal with, plus these grips are amazing!!!!!!!!!!!!!!!!!!! Harry thanks for taking a tough situation and doing exactley what you said you would!!!!!!!!!!!
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#2 User is offline   xal951 

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Posted 10 February 2007 - 11:01 PM

View Postvecchio14, on Feb 10 2007, 09:55 PM, said:

First of all I would like to say I dont have a favorite brand in golf, whatever works I use. A lot of you on this website recommended the gripmaster grips. After long talks with Sarg and some sample packs, I purchased 14 of these grips. After receiving the grips I personally got a call from the company saying they were so sorry and that they would do whatever to take care of me. You think next time I will sho again with them. I read a lot of posts on this website about bad customer service, if you want a honest opinion then this is the company to deal with, plus these grips are amazing!!!!!!!!!!!!!!!!!!! Harry thanks for taking a tough situation and doing exactley what you said you would!!!!!!!!!!!

i dont see why they would be sorry. I think you forgot to mention a piece of this story. You bought 14 grips and you got them and they call to say their sorry?
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#3 User is offline   vecchio14 

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Posted 10 February 2007 - 11:14 PM

ya good point they sent the wrong gip style........sorry
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