7 replies to this topic

[avgjoe]

how does it work?  does sender or recipient file claim for damaged goods?  does recipient return the item?  about how long does the process take?  any info appreciated

[Pudgelewis]

I've shipped a TON with USPS but never had a problem (knock on wood).  I do know that the one sending/purchasing the insurance has to file it and I believe it takes a while.  I imagine the buyer would either have to take it to a post office nearby or mail it back for the sender to.

[Johnny T]

Sender will have to file the claim.  Where it goes from there, I don't know...they should tell you how to proceed when you file the claim.


With UPS, the sender will file the claim then UPS will arrange to pick up the damaged package from the recipient.  They will inspect it and then usually say it was insufficiently packaged, claim denied!!!  I stayed after them (with the help of the buyer) and eventually got my money back, but it took about two weeks and quite a few phone calls.

[idrive]

I received a Driver... shaft was snapped in half. Box looked like it had gone through
the trash compactor.

I had to file the claim. Had to go to the post office with box, snapped shaft, documentation of shipping.
Took 30 days. They ended up telling us to eat sh*t.

They said golf "shafts" were not covered somewhere in their fine print.

The seller in this case took responsibility and refunded my money as he agreed he should
have insured the package.

I couldn't believe how much (damaged) stuff they had in this room..... piled up everywhere

Good Luck

[dtmamg]

sender has to file the claim. plus make sure you have the receipt to support the value of your claim. you had to have purchased additional insurance for anything over $67 i think, cannot remember

[Pudgelewis]

idrive, on 13 August 2012 - 12:01 AM, said:

I received a Driver... shaft was snapped in half. Box looked like it had gone through
the trash compactor.

I had to file the claim. Had to go to the post office with box, snapped shaft, documentation of shipping.
Took 30 days. They ended up telling us to eat sh*t.

They said golf "shafts" were not covered somewhere in their fine print.

The seller in this case took responsibility and refunded my money as he agreed he should
have insured the package.

I couldn't believe how much (damaged) stuff they had in this room..... piled up everywhere

Good Luck

I'm surprised they even let you file a claim if the guy didn't buy insurance.

[dtmamg]

btw, i got my refund after 35-40 days

[Pudgelewis]

dtmamg, on 13 August 2012 - 12:14 AM, said:

sender has to file the claim. plus make sure you have the receipt to support the value of your claim. you had to have purchased additional insurance for anything over $67 i think, cannot remember

There isn't any insurance included with USPS Priority shipments.  There's been something like $67 included with the packages I've sent to Canada, though.  Maybe that's what you're thinking of?

Edited by Pudgelewis, 13 August 2012 - 11:49 AM.