79 replies to this topic

[mctrees02]

Some might want to read the original post again.  He bought a tour issue head from a member on here.  He didn't buy it from Adams or a retailer.  At best, he's the 2nd person to possess the head but more than likely 3rd or higher.  When a head has been passed along that many times, I don't understand why Adams should be expected to honor a warranty on a club that he didn't receive through any of their direct channels (retail, tour van, adams facility).

[iheartgolf28]

if you can't get a replacement just fill up the hole with some lead tape, at least you can then still play it

[78Staff]

mctrees02, on 29 June 2012 - 01:12 PM, said:

Some might want to read the original post again.  He bought a tour issue head from a member on here.  He didn't buy it from Adams or a retailer.  At best, he's the 2nd person to possess the head but more than likely 3rd or higher.  When a head has been passed along that many times, I don't understand why Adams should be expected to honor a warranty on a club that he didn't receive through any of their direct channels (retail, tour van, adams facility).

Agreed, it sucks that it happened, but tour issues clubs have never been warrantable, have they? Heck I remember threads about items being sent in and not returned because they were tour issue/not avail to public.

[jmck]

mctrees02, on 29 June 2012 - 01:12 PM, said:

Some might want to read the original post again.  He bought a tour issue head from a member on here.  He didn't buy it from Adams or a retailer.  At best, he's the 2nd person to possess the head but more than likely 3rd or higher.  When a head has been passed along that many times, I don't understand why Adams should be expected to honor a warranty on a club that he didn't receive through any of their direct channels (retail, tour van, adams facility).

You might want to reread the rest of the posts.  Dude offered to buy a new weight and Adams wouldn't sell him one.  It's not like it's a 10 year old club that's had 20 different owners and the face cracked and he called them up to demand a new one under warranty.  Dude wants a new weight that costs Adams pennies/per and Adams said no go because it's got a Whiteboard in it.  Then he offered to purchase the weight and then they said no go because they plain old don't have any.

OP = being reasonable.
Adams = providing poor customer service in this instance.

[MKSmith]

This would definately not be an issue with other manufactures. I have called for some real stupid stuff and have always gotten love. The latest were the feet pads on my titleist stand bag, not a problem, sorry for the inconvience...Thanks     To the member that is trying to get the OP hooked up, that is very cool and definately something I would try to pull off...

[Lov]

I concur. OP is trying his best. kind of blows when there is no option other than "buy our replacement head"

[BlakeBstone]

To the op. sorry I haven't gotten back to you, my guy is seeing if he can get some xtra weights for his van from Adams.  If he does he told me I can have one

[goondawg]

Adams is fixing the heads.  From what I was told today nobody will be getting the weights right now.  Adams is using all of them  for warranty replacement.  Also was told they believe they have fixed the problem.  If you have one and the weight has come off Adams will fix it for you even if you have changed the shaft.

[3GWrX09]

BlakeBstone, on 19 June 2012 - 12:06 PM, said:

I might be able to help here.  I'll shoot you a pm to my buddy who is an Adams tour rep.

Thats an awesome gesture BlakeBstone.

[hebron1427]

goondawg, on 02 July 2012 - 05:04 PM, said:

Adams is fixing the heads.  From what I was told today nobody will be getting the weights right now.  Adams is using all of them  for warranty replacement.  Also was told they believe they have fixed the problem.  If you have one and the weight has come off Adams will fix it for you even if you have changed the shaft.

when and from where did you get this information?

[Dat_Dude]

So I have both the XTD FW and Hybrid.  Have the plates been falling out of both typically?  Or just the FW?

[Prof3ssor]

Dat_Dude, on 02 July 2012 - 10:06 PM, said:

So I have both the XTD FW and Hybrid.  Have the plates been falling out of both typically?  Or just the FW?

Weight fell out of my 21*

[hebron1427]

So, finally, an update.

As a recap, as stated in my 6/19 post, I had spoken with the head of Adams' custom club department, who told me that Adams did not have any of the weights in stock because the heads were made in china and the weights were just in china. he went as far as to say that, when they get one of these lost-weight heads in for a warranty claim, they just throw pull the head and put a new head on the same shaft.

well, i got creative. In my haste to figure out what to do, I ended up buying another XTD fairway wood exactly the same style as this one but with the stock shaft. I figured I could pop the weight out of it the same way it came out of my "tour issue" one. when it did, I would put that weight in my "tour issue" one, and send the "stock shafted" one back to adams. I had no luck with that. they actually did a decent job gluing these in this time, and no matter how many balls I hit in the hitting bays of a local golf store, it didn't come out.

The guys at my local golf store were amazingly sympathic to my position--they ended up being incredibly helpful. I'll say, it's a well known company that repeatedly gets hammered on this website for poor customer service. just goes to show you that you can't assume anything. This would not have happened without them.

Anyway, we decided that if we switched the shafts, adams might take it back and process the warranty. they did a professional job switching it out, got a return authorization, sent it back to adams. i got a call yesterday that my repaired club was in their will call waiting to be picked up.

here's the funny thing, though. even though the head of custom clubs told me personally that they didn't have any of these weights, somehow they managed to find one, because it's the exact same head--exact same serial number--as the one i sent in. it's not a new head just replaced--it's actually the same head. so, basically, they flat-out lied to me on the phone saying they didn't have any of these weights.

i tried to call the head of custom clubs back (i have his direct number) to ask if he had gotten these weights in stock all of a sudden ( i realize it's been a few weeks since we talked) but couldn't get him on the phone. i'd love it if he explained to me what's different now from a few weeks ago when we talked.

i'm sure some of the posters on here will flame on this post, but i dont care. adams claimed not to honor their warranty, they lied to me and said the part wasn't in stock, and they claimed that tour issue heads have no warranty. However, when i took one small step to make the club different, the whole situation changed--all of a sudden they honored their warranty, they had the part in stock, and they worked on a tour issue club. now i have what i wanted--an XTD that wont fall apart. i also have another XTD that i didn't want, so lookout BST. i hope i just make what i put into it and move on. good riddance. Too bad for these issues; this is an awesome club with a poor build.

I wont be doing business with them again.

[vwgolfer]

Don't buy used equipment dont buy tour issued problem solved.

I snapped a gd di at the hosel. I sent it to GD, they said they had NEVER seen this before even on tour, since I bought it in a used club they could not replace it, I thought that was really lame because if they HAD NEVER seen it before then maybe replacing one shaft would not be that big of deal, so it makes me wonder if this was more of a problem then they were revealing. So then a just bought another one and I ended up screwing that one up when I pulled it. First time I destroyed a shaft! LOL after that I gave up on GD DI shafts and just went back to a Fubuki and forgot about my liking the GD DI

[Minge]

Adams has has my club for three plus weeks for a thrown toe weight how long should this take?

[Shambles]

Regardless of how the original issue was finally resolved, the whole thing has been a major turn off for me as far as Adams products are concerned.  I doubt I will ever patronize that company's products. It's impractical for me to try to enforce warranty issues as I am too far away. I rely upon original quality and need to veer away from companies whose products experience frequent failure reports.


Shambles

[play18now]

Well thanks to the internet, hundreds of WRX'ers have now heard your story.  I can't speak for anyone else, but I will have to think long and hard about buying an Adams club in the future.  Also 1% failure rate is unacceptable for a consumer line.  There's a flaw somewhere, whether it being in design or manufacture.

[boss playa]

Happened to me the other day. Glued it back in. All Ok as long as you can find the weight.

[AMS MIKE]

i have heard numerous people with the same issue of the toe weights coming out due to being double sided taped. I decided not to buy the 3T xtd because of this and just yesterday bought the RBZ instead.

Glad you finally got your club fixed and Adams is the one who looks very foolish.

[chiva]

You'd think an Adams rep might be following this thread and try to explain things a bit.

[hebron1427]

chiva, on 26 July 2012 - 08:27 AM, said:

You'd think an Adams rep might be following this thread and try to explain things a bit.

i've been waiting for that.

[78Staff]

hebron1427, on 26 July 2012 - 08:29 AM, said:

chiva, on 26 July 2012 - 08:27 AM, said:

You'd think an Adams rep might be following this thread and try to explain things a bit.

i've been waiting for that.

While the failure rate does seem high, at least in a cross section of wrx golfers - I can't think of any OEM that offers a warranty on a "tour issued" club.  It's something we all know (or most of us, I guess) and accept when purchasing these clubs.  If one doesn't agree with that policy, they should buy retail instead, or buy directly from someone like Will Peoples I suppose?  Or do as you did, work around the system by installing stock components.

[hebron1427]

78Staff, on 26 July 2012 - 07:55 PM, said:

hebron1427, on 26 July 2012 - 08:29 AM, said:

chiva, on 26 July 2012 - 08:27 AM, said:

You'd think an Adams rep might be following this thread and try to explain things a bit.

i've been waiting for that.

While the failure rate does seem high, at least in a cross section of wrx golfers - I can't think of any OEM that offers a warranty on a "tour issued" club.  It's something we all know (or most of us, I guess) and accept when purchasing these clubs.  If one doesn't agree with that policy, they should buy retail instead, or buy directly from someone like Will Peoples I suppose?  Or do as you did, work around the system by installing stock components.

these types of responses miss the point entirely. This is an issue that is systemic to this design. It's not a flaw borne out because of it's status as retail, redhafted, or tour issued. It's been seen across multiple profiles with very high failure rates. I fail to see why they shouldn't at least make replacements available at a reasonable price to people who want to perform repairs.

[78Staff]

hebron1427, on 26 July 2012 - 08:33 PM, said:

78Staff, on 26 July 2012 - 07:55 PM, said:

While the failure rate does seem high, at least in a cross section of wrx golfers - I can't think of any OEM that offers a warranty on a "tour issued" club.  It's something we all know (or most of us, I guess) and accept when purchasing these clubs.  If one doesn't agree with that policy, they should buy retail instead, or buy directly from someone like Will Peoples I suppose?  Or do as you did, work around the system by installing stock components.

these types of responses miss the point entirely. This is an issue that is systemic to this design. It's not a flaw borne out because of it's status as retail, redhafted, or tour issued. It's been seen across multiple profiles with very high failure rates. I fail to see why they shouldn't at least make replacements available at a reasonable price to people who want to perform repairs.

I disagree - if one wants a warranty, buy retail.  And from an authorized dealer.  It's pretty cut and dried, really.

I'll agree Adams gets a black eye on these, though.

[hebron1427]

78Staff, on 26 July 2012 - 09:20 PM, said:

hebron1427, on 26 July 2012 - 08:33 PM, said:

78Staff, on 26 July 2012 - 07:55 PM, said:

While the failure rate does seem high, at least in a cross section of wrx golfers - I can't think of any OEM that offers a warranty on a "tour issued" club.  It's something we all know (or most of us, I guess) and accept when purchasing these clubs.  If one doesn't agree with that policy, they should buy retail instead, or buy directly from someone like Will Peoples I suppose?  Or do as you did, work around the system by installing stock components.

these types of responses miss the point entirely. This is an issue that is systemic to this design. It's not a flaw borne out because of it's status as retail, redhafted, or tour issued. It's been seen across multiple profiles with very high failure rates. I fail to see why they shouldn't at least make replacements available at a reasonable price to people who want to perform repairs.

I disagree - if one wants a warranty, buy retail.  And from an authorized dealer.  It's pretty cut and dried, really.

I'll agree Adams gets a black eye on these, though.

again, the warranty is not the point. the point is that they're not even making an accommodation available to make up for their quite obviously faulty design. all it would take is offering to sell spare weights to people who experience this problem but don't have warranty coverage. this is not a complex solution--or one requiring any analysis of their warranty.

Edited by hebron1427, 27 July 2012 - 08:22 PM.

[78Staff]

EDIT - n/m.

I'm not getting into a thread war.  I'm not going to change your mind, and your not going to change mine.

Edited by 78Staff, 27 July 2012 - 09:59 PM.

[Joeypole]

I would believe Adams has a Facebook page and a Twitter and would love to hear about it there!!

Social media is our friend in this day and age.

Glad you got it fixed, but sorry you had to spend more doh.

If you bought it from a well known Tour Retailer on here then maybe they could have gotten their Rep to do something.

[ez1putt]

It's not just Adams.  I got into a pissing match with KBS over wear issues on a Ping WRX OEM installed set of their shafts.  The chrome finish on my set is complete sh*t and they made up every excuse in the book as to why not to replace them.  Offering me a discounted replacement set of shafts - sure, I'll buy a replacement after being sold sh*t the first time - is a complete joke.  I will never, ever, buy another KBS product again.

[chicken tycoon]

Add one more that lost his toe weight....and one more that has waited a month to get it back.

Edited by chicken tycoon, 29 July 2012 - 02:12 AM.

[Minge]

As I posted in another forum got mine back not only repaired but looks brand freaking new..not taking any changes cutting my losses and selling my xtd and getting a tee xcg series three wood.

For the record I was second owner and pulled the stock shaft and Adams repaired it. Took almost a month turnaround.