21 replies to this topic

[stevelegend]

I sold a Voodoo SVS6 with an R11 Tip on it and the buyer recieved it in the protective tube I sent it in absolutely fine. He then sends me countles messages telling me how great the item it is and how he is, in his words "hitting it out the back of the range with a lovely soft draw". All is well. He gives me feedback and we exchange pleasantries, ie golf talk.

Fast forward to today, I receive a message to say he hit it with his first shot on the course and he claims it is "shattered inside and he can hear pieces moving up and down the shaft".

1. He told me all last night he hit countless balls with it and it was fine
2. He had it regripped he told me, presumably in a shaft clamp (undue pressure maybe?)

This seems like a case of him trying it on, can shafts even crack on the inside?

I know full well what Paypal are like and I will probably lose the item and have to refund this person as well, something I can ill afford at the moment.

[MuvintotheMusic]

stevelegend, on 11 May 2012 - 09:54 AM, said:

I sold a Voodoo SVS6 with an R11 Tip on it and the buyer recieved it in the protective tube I sent it in absolutely fine. He then sends me countles messages telling me how great the item it is and how he is, in his words "hitting it out the back of the range with a lovely soft draw". All is well. He gives me feedback and we exchange pleasantries, ie golf talk.

Fast forward to today, I receive a message to say he hit it with his first shot on the course and he claims it is "shattered inside and he can hear pieces moving up and down the shaft".

1. He told me all last night he hit countless balls with it and it was fine
2. He had it regripped he told me, presumably in a shaft clamp (undue pressure maybe?)

This seems like a case of him trying it on, can shafts even crack on the inside?

I know full well what Paypal are like and I will probably lose the item and have to refund this person as well, something I can ill afford at the moment.

Hopefully those messages are documented! The documentation may win it for you. Just make sure all of it gets loaded into the dispute for the rep to review.

[stevelegend]

Oh yeah too right i saved all the messages! Is it even physically possible to shatter the inside of a shaft?

[Pweb44]

I'm not sure since I've never been involved in a dispute involoving ebay/paypal but since he mentioned that he had the shaft regripped, after using it a few times, wouldn't this trump his claim that the item was damaged since he altered it after taking ownership of the shaft? I would like to believe that previous communications from the buyer (if you still have them saved) stating how much he enjoyed and was happy with the shaft after the sale along with him making changes to the shaft so it was no longer the same condition when shipped would make you look good in the paypal claim.

[jreed]

After hitting countless balls and altering it by putting a new grip I can't see any way you can be responsible.

People also need to learn that if you are going to complain about an item, dont do it AFTER you leave positive feedback.

Ebay/paypal will probably laugh at him and tell him to get lost.

Edited by jreed, 11 May 2012 - 10:17 AM.

[srockafe]

From my past experiences, if a buyer leaves you positive feedback, you're pretty much off the hook.  If the guy has been nice you might do him a solid and listen to what he things should be done.  If he wants a full refund and to return the shaft I'd think he was having buyer's remorse.  If he wants a partial refund then make him prove that there's something wrong with it.

I've experienced two things that make noises inside the shaft.  Sometimes too much epoxy and it ends up sliding up and down the shaft(hard to believe with an R11 tip, but possible.  Then I've also had the grip tape from the butt end of the shaft get cut off and slide into the shaft.  I've never had a shaft splinter on the inside.

[Pweb44]

stevelegend, on 11 May 2012 - 10:10 AM, said:

Oh yeah too right i saved all the messages! Is it even physically possible to shatter the inside of a shaft?

I'm guessing it could be possible, but there could also be some glue that loosened or something else that got into the shaft, possibly during regipping that is causing the ratteling noise in the shaft. There seems to be a few stories floating around now about shafts with TM R11 tips having issues......So to your question, sure it could be possible to shatter the inside of a graphite shaft but more likely that a total break would occur if the shaft was breaking down from the inside out.

[MSUFanatic]

If PayPal sides with him, I would be happy to pitch in a few coins for you. That is just utter bullxxxx. THe item has been altered from it's orignal state. How is that even close to your fault?

[Noyes26]

2 things it could be. glue from a bad tape job while changing the grip. if u dont leave tape to seal the open end of butt end, u will hear glue inside. and enough glue could dry and then break off. i also had a situation where i got a little bit of water in my 910 head. and it sounded awful when shaking. he could've left it in his truck or washed it a little bit. i seriously think if the shaft was breaking from the inside it wouldnt be long till it broke outside. but who knows. good luck with whatever goes on man.

[Pepperturbo]

stevelegend, on 11 May 2012 - 10:10 AM, said:

Oh yeah too right i saved all the messages! Is it even physically possible to shatter the inside of a shaft?

Not shatter...  If a shaft is pulled and reinstalled enough times, tip stability breaks down and can potentially be problematic.  But, that isn't the answer.  If something is rattling about in the shaft, it's likely glue bits.  I've had that happen a few times.

I use Ebay a great deal, and never had a problem.  I make sure all contact with potential buyers and sellers is done through Ebay's mail system...  You should already know this, Ebay is NOT the problem.  The problem is idiots buyers and sellers are everywhere, even BST.

[ucdan5]

I'm tempted to side with the buyer. It's always the seller's fault if I buy something, alter it, throw it down the stairs, run over it with a car, use it several hundred times, and it ends up breaking.... WHOA... I just blacked out, what happened?

Now that I'm thinking straight and I'm back in the land of reality, I'd tell the buyer to go pound sand. You buy it, alter it, use it a ton of times, and then it's all of a sudden not working would infuriate me as a seller. The worst part is that Paypal sides with the buyer 99.999%.

My brother got screwed over as a seller. He sold an Apple laptop about 2-3 years ago for $600-$700. Buyer gets it, send my brother an email stating that it doesn't power up, it's not working, yada, yada.... So my brother is first mad because it was working fine, could possibly be out of the money, and stuck with a broken Apple laptop. Package is sent back, my brother opens the box and it's a broken Lenovo or some POS old PC laptop in the box. My brother files a counter claim, Paypal of course sides with the buyer and freezes my brother's account. Now I'm not saying I'd be on a plane to this guys house, but it would be crossing my mind.

[Pepperturbo]

Side topic ... buyers looking for one-time shaft pulls don't realize what can be happening with those shafts.  Posing multiple questions to the seller is very important.  Potential  buyers need to get a sense of what the seller knows about the shafts  history.  If the answers sound at all vague move on.  Pulling a shaft and reinserting multiple times weakens the tip sections integrity.

[stevelegend]

It's not a pull, it was a brand new raw shaft when I had the tip added some 6 months ago. He's either 1. Damaged it and is trying his luck or 2. Decided its not for him so fabricated an excuse

[jreed]

Agreed...im guessing number 1.

[stevelegend]

Well he's now agreed that it was a loose piece of grip tape in the shaft and that the shaft is fine. Thanks for your input, really appreciate it

[Andy Cook]

How does a piece of tape make a noise like a rattle?

[justhackin]

Andy Cook, on 12 May 2012 - 07:31 AM, said:

How does a piece of tape make a noise like a rattle?

+1

[stevelegend]

I actually have no idea. I think it's just because I called his bluff that he decided he was at a loss and gave in

[justhackin]

stevelegend, on 12 May 2012 - 03:16 PM, said:

I actually have no idea. I think it's just because I called his bluff that he decided he was at a loss and gave in

Exactly what happened if I was to guess. Glad it worked out for you. Unfortunately I have been on the other end of things.

hackin

[cuddytime]

Looking to see if you guys could help me out a bit here... (derailing the thread)

I sold a putter on the bay a few days ago and now the seller is threatening to return the item and asking if the club has any known issues (he specifically stated the two blemishes on the back and the top of the putter-- both were well documented)
(i've taken pictures of all blemishes, and listed to item as "used")

I looked at his bid time and it looks like he was just ebay sniping at the last minute and didn't get a chance to look at all of the pictures.

Anyway, he says he found me on this forum selling the exact same club last year and has been trying to strong-arm me into giving a return.

My question is: can he get a refund even though I've taken pictures of the blemishes and listed the item as "used"?

this smells of buyer's remorse to me.  I wish ebay had a better policy to protect sellers

[JMB86]

If the buyer files a item not described case 99% of the time you will lose.  In fact, I have never heard of a seller winning an item not described case.

[weso209]

All messages sent and received useing eBays message system are saved by eBay.