Posted 24 October 2012 - 01:31 AM
Hey Guys I just wanted to pass along a quick customer service story and let you all know how great of a company Jones Golf is to work with.
Last week I ordered a custom player's bag through Chris at Jones. Let me start by saying that Chris made the process as simple and convenient as possible: he was able to provide me a mock-up of exactly what bag would look like with the customization (my name in script) and he even offered to help me find the logo I was looking to put on my bag. Throughout the whole process Chris was incredibly helpful and responded to all of my emails within an hour or two.
I finally ended up ordering the bag on late Friday afternoon and Chris said that it usually took about 5 days to customize the bag and then a few days for shipping because we were both on the west coast. So you can imagine my surprise when my bag was waiting at my door today on TUESDAY AFTERNOON. I don't know how they did it, but the bag was customized and shipped to my address with no overnight delivery charges in a single business day!
However, here is the real kicker and what truly shows what a great company Jones is. When I opened the package I was disappointed to see that there had been some sort of mix-up with the customization and they had put "John" instead of "Jack" as I had requested on the bag. To be clear, this was a very honest mistake as my legal name is "John" so all of my contact info and billing info says "John" which makes it a very easy mistake to make. Nonetheless, I immediately emailed Chris and let him know about the mix-up and true to form he emailed me back within an hour, took responsibility for the error, and will be sending me a brand-new bag with the correct name on it.
I wanted to write this post to let you guys know that this is truly a great company to do business with and that their customer service is second to none. I am a big supporter of a lot of the "smaller" companies on this site as my current bag set-up looks like a who's-who of WRX sponsors: Scratch wedges, Stitch headcovers, Byron Putter, a Jones bag and I've even flew to San Fran to get fit by Joe Kwok! The reason I like supporting these companies, as cheesy as it sounds, is because I feel more connected to my golf equipment because of the personal touch all of these companies add to the transaction. Whether it be Patrick at Scratch, the guys at Stitch, Byron, Joe Kwok, or Chris at Jones these guys have all shown a level of commitment and customer service to a wanna-be like myself that makes me feel like a tour pro.
I would go to bat for any of the above companies and if anyone needs a recommendation or would like me to write a review of any of the products I mentioned I'd be happy to do so if you ask.