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Dissapointed with Ping Warranty Policy


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#1 mikec222

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Posted 26 April 2011 - 12:50 PM

So yesterday I was out playing my second round of the year and I noticed  two cracks towards the upper half of my g5 3  wood.   Didn't think much of it, because I ahve heard time and time again of Ping's excellent customer service and warranty coverage, and was sure they would take care of it and send me some sort of replacement.

I went to my local Golftown, where I used to work and one of the staff called Ping to let them know and work on a replacement.   However Ping only offered 50% off a new model.  This gets me absolutly no where as I work at a golf course and get most of my gear at this price anyway.  This is actually worse, because if I didnt have to return the club I could sell the shaft for a few bucks.

I called Ping myself this morning and received the same answer. Needless to say, I am quite dissapointed. Yes the club is a few years old, but that doesn't mean the face should cave in already.  I worked at a cheap custom club store where the manufacturers gave lifetime warranties on everythign.  I expected much more from Ping.

Does anyone have any suggestions? and has this happened to any of you with Ping or other OEM's


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#2 tomg1969

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Posted 26 April 2011 - 01:07 PM

View Postmikec222, on 26 April 2011 - 12:50 PM, said:

So yesterday I was out playing my second round of the year and I noticed  two cracks towards the upper half of my g5 3  wood.   Didn't think much of it, because I ahve heard time and time again of Ping's excellent customer service and warranty coverage, and was sure they would take care of it and send me some sort of replacement.

I went to my local Golftown, where I used to work and one of the staff called Ping to let them know and work on a replacement.   However Ping only offered 50% off a new model.  This gets me absolutly no where as I work at a golf course and get most of my gear at this price anyway.  This is actually worse, because if I didnt have to return the club I could sell the shaft for a few bucks.

I called Ping myself this morning and received the same answer. Needless to say, I am quite dissapointed. Yes the club is a few years old, but that doesn't mean the face should cave in already.  I worked at a cheap custom club store where the manufacturers gave lifetime warranties on everythign.  I expected much more from Ping.

Does anyone have any suggestions? and has this happened to any of you with Ping or other OEM's

Hey I understand, but honestly, how long do you expect PING to warranty the club? The G5 is now almost 3 generations old (4-5 years I believe which is significantly longer than most new automobiles)
When is it no longer their responsibility? They offered half off.....more than they probably needed to do. I think that's pretty good customer service. What was your expectation? A brand new G15, K15 or I15 3 wood? Thats not reasonable.
It sucks that the face caved in but its just time for you to buy a new club in my opinion.

#3 Travis_can't_golf

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Posted 26 April 2011 - 01:10 PM

That sucks man.

#4 TheMoneyShot

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Posted 26 April 2011 - 01:14 PM

I think the G5 is like 5-6 years old right?  I can understand your frustration but Ping cannot exactly have a 5 year warranty policy on clubs you know.

#5 ping rat

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Posted 26 April 2011 - 01:15 PM

View Posttomg1969, on 26 April 2011 - 01:07 PM, said:

View Postmikec222, on 26 April 2011 - 12:50 PM, said:

So yesterday I was out playing my second round of the year and I noticed  two cracks towards the upper half of my g5 3  wood.   Didn't think much of it, because I ahve heard time and time again of Ping's excellent customer service and warranty coverage, and was sure they would take care of it and send me some sort of replacement.

I went to my local Golftown, where I used to work and one of the staff called Ping to let them know and work on a replacement.   However Ping only offered 50% off a new model.  This gets me absolutly no where as I work at a golf course and get most of my gear at this price anyway.  This is actually worse, because if I didnt have to return the club I could sell the shaft for a few bucks.

I called Ping myself this morning and received the same answer. Needless to say, I am quite dissapointed. Yes the club is a few years old, but that doesn't mean the face should cave in already.  I worked at a cheap custom club store where the manufacturers gave lifetime warranties on everythign.  I expected much more from Ping.

Does anyone have any suggestions? and has this happened to any of you with Ping or other OEM's

Hey I understand, but honestly, how long do you expect PING to warranty the club? The G5 is now almost 3 generations old (4-5 years I believe which is significantly longer than most new automobiles)
When is it no longer their responsibility? They offered half off.....more than they probably needed to do. I think that's pretty good customer service. What was your expectation? A brand new G15, K15 or I15 3 wood? Thats not reasonable.
It sucks that the face caved in but its just time for you to buy a new club in my opinion.

Hell yeah its like getting 50% trade in on a new club, it amazes me how much we can b***h about OEM's customer service because we want their latest offering when there is a problem with a (lets face it) out dated club that they no longer make, try this the next time your car breaks down outside of warranty, oh wait that would be crazy, well whats the diffrence

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#6 rl4673

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Posted 26 April 2011 - 01:20 PM

I think 50% is pretty fair, too.

#7 UnderPar18

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Posted 26 April 2011 - 01:21 PM

So why don't you put in a factory ping 3 wood shaft, sell the one in it currently, get 50% off a new one and put the money u make on the shaft towards the new one. Seems like your getting a decent bargain. Your club is older and I don't think they should have to replace it for free, given its age. I am however sorry your club cracked as that does stink.

#8 dalehead

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Posted 26 April 2011 - 01:23 PM

View PostTheMoneyShot, on 26 April 2011 - 01:14 PM, said:

I think the G5 is like 5-6 years old right?  I can understand your frustration but Ping cannot exactly have a 5 year warranty policy on clubs you know.


Agree on the no 5 year warranty statement. Your club cannot be repaired, so you would be made whole if Ping sent you a used G5. Since they can't do this, 50% off a new club sounds fair. The fact that you say you can already get this deal is irrelevant.

What is the policy of other manufacturers? Thats what you have to compare Ping's policy to before you say theirs sucks.

#9 minhjn

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Posted 26 April 2011 - 01:24 PM

Perfectly fair since they probably can't offer you another g5 wood

#10 _MS22_

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Posted 26 April 2011 - 01:25 PM

Were you expecting a lifetime warranty on a golf club?

How does Ping know how you treated those clubs over the past 6 seasons?  They may have been left outside or in the trunk of a car where temperature fluctuations are extreme increasing the aging process exponentially.  These are tools that you are smashing into a hard object as well as the turf tens of thousands of times over that period, eventually they are going to fail.  Be glad you got 6 seasons out of it.


I know there have been numerous threads about Cally and their customer service but they replace older models because the joint between the composite and metal did break down quicker than they thought it would.  

I think Ping offering you 50% off is a great deal and shows class and respect towards their consumers on their part.  If you don't want it, sell me the broken club and I'll take that deal!

If you really want the G5 again, buy the G15 with your discount, sell it, take funds and buy another, keep profit.  They are offering you a cherry deal.

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#11 JinxyJ08

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Posted 26 April 2011 - 01:26 PM

Taylormade does it........(and I can't stand that company) but they warranty r5 and r7 clubs and those are just as old if not older.....lol and WAY more generations than the g5 haha.

#12 jaskanski

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Posted 26 April 2011 - 01:26 PM

View Postminhjn, on 26 April 2011 - 01:24 PM, said:

Perfectly fair since they probably can't offer you another g5 wood


Agreed. How many used G5's could you buy with your new half price club if you sold it? A rack full I'm guessing.

Edited by jaskanski, 26 April 2011 - 01:26 PM.


#13 Kamen

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Posted 26 April 2011 - 01:27 PM

Agreed with the rest of the posters. Ping was more than fair, it's unfortunate but time to buy a new club.
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#14 Section ThirtyOne

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Posted 26 April 2011 - 01:40 PM

50% off is completely reasonable IMHO.

The G5 series was introduced in 2005, which means your club could potentially be 6 years old. Do you not feel you derived 50% of the value of the club over that time? Lets say you paid $199 for that fairway wood... if that is the case, you essentially paid $16.66/year for the club. Good deal in my books!  :lol:

#15 preacher

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Posted 26 April 2011 - 01:42 PM

I stand by Ping on this one. Very nice of them to offer that kind of a discount on a current model. The face of the modern day driver will not last forever. The G5 was a nice driver in its day but that has long passed. Time to pony up for a new club.

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#16 jaydub1228

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Posted 26 April 2011 - 01:49 PM

Geez, i guess we should all just buy one set of golf clubs for the rest of our lives and get them warranty replaced when they break.

#17 ping rat

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Posted 26 April 2011 - 01:50 PM

View PostJinxyJ08, on 26 April 2011 - 01:26 PM, said:

Taylormade does it........(and I can't stand that company) but they warranty r5 and r7 clubs and those are just as old if not older.....lol and WAY more generations than the g5 haha.


And if this trend is followed up by other OEM's, and i can assure you it won't and the OEM's that are doing it will eventually stop as it is going to be exploited, the ending result in the not to distant future is $700-$900 price tags on woods.
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#18 Shankopottamus

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Posted 26 April 2011 - 02:07 PM

View Post_MS22_, on 26 April 2011 - 01:25 PM, said:

Were you expecting a lifetime warranty on a golf club?

How does Ping know how you treated those clubs over the past 6 seasons?  They may have been left outside or in the trunk of a car where temperature fluctuations are extreme increasing the aging process exponentially.  These are tools that you are smashing into a hard object as well as the turf tens of thousands of times over that period, eventually they are going to fail.  Be glad you got 6 seasons out of it.


I know there have been numerous threads about Cally and their customer service but they replace older models because the joint between the composite and metal did break down quicker than they thought it would.  

I think Ping offering you 50% off is a great deal and shows class and respect towards their consumers on their part.  If you don't want it, sell me the broken club and I'll take that deal!

If you really want the G5 again, buy the G15 with your discount, sell it, take funds and buy another, keep profit.  They are offering you a cherry deal.

I play around 40 to 50 rounds per year. My normal use of a 3w in a round is around 5 strokes. That's 250 strokes in live play on average. Say I hit the range once per week and hit my 3w 10 more times. That's an additional 300 impacts on the 3w in a 30 week season. Add another 100 strokes for good measure and we're up to 650 x 6 years = 3900 strokes. I think 3900 is an awful lot for a 3w. So, I'm saying your example of tens of thousands of times is greatly exaggerated. I also have never seen anything credible about temperature fluctuations increasing the aging process exponentially. Curious where you got that information...

The discount Ping offered him is more than fair and completely unnecessary. The OP is fortunate to get a dime out of them. And he's still here complaining. Ridiculous.

#19 _MS22_

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Posted 26 April 2011 - 02:38 PM

View PostShankopottamus, on 26 April 2011 - 02:07 PM, said:


I play around 40 to 50 rounds per year. My normal use of a 3w in a round is around 5 strokes. That's 250 strokes in live play on average. Say I hit the range once per week and hit my 3w 10 more times. That's an additional 300 impacts on the 3w in a 30 week season. Add another 100 strokes for good measure and we're up to 650 x 6 years = 3900 strokes. I think 3900 is an awful lot for a 3w. So, I'm saying your example of tens of thousands of times is greatly exaggerated. I also have never seen anything credible about temperature fluctuations increasing the aging process exponentially. Curious where you got that information...

The discount Ping offered him is more than fair and completely unnecessary. The OP is fortunate to get a dime out of them. And he's still here complaining. Ridiculous.

Last year I got in 125 or so rounds at I'd guess 7 strokes per between tee and turf, and another 5 (being modest) warming up on the range before hand, 12 x 125 x 6 = 9000 . . . and I didn't include practice sessions on the range yet.  So over 10000 for me, yep.  And I know guys who play more and less than I do . . .

So I'll back it off to half that, I was making a point saying 10000+ in my first post, but still 5000 is not only fair but also many many strikes.

And if you think extreme temperature fluctuations (like exist in a car trunk or in direct sunlight) do not cause an increase in terms of failure on thin metal and welds I really don't think I want to push the issue further.
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#20 tpariff

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Posted 26 April 2011 - 02:53 PM

Golf equipment blue book lists the trade in value of a G5 fairway wood at $25.18 on the high end.  Resale value is listed at $50.35 on the high end.  So Ping offering about $100 off a new fairway wood is more than fair for a club that is 5-6 years old.


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#21 stage1350

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Posted 26 April 2011 - 02:57 PM

I think Ping is being generous.  Were I in their shoes, I'd laugh at the thought that you want a replacement on a 5 year old club.  I'd also make you pay shipping both ways if you wanted it back.

I just broke a persimmon 5 wood.  Should I get a replacement on a 25 year old club?
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#22 tpariff

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Posted 26 April 2011 - 03:01 PM

View Poststage1350, on 26 April 2011 - 02:57 PM, said:

I think Ping is being generous.  Were I in their shoes, I'd laugh at the thought that you want a replacement on a 5 year old club.  I'd also make you pay shipping both ways if you wanted it back.

I just broke a persimmon 5 wood.  Should I get a replacement on a 25 year old club?

Ummm, no.  You should sue Terminix because they failed to treat said 5 wood for termites, and therefore it broke.

#23 bullie76

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Posted 26 April 2011 - 03:03 PM

it wouldn't have crossed my mind to even ask about a replacement on a club that old. Ping was being generous with their offer.
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#24 deep18

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Posted 26 April 2011 - 03:09 PM

Most OEM's warranties are good for 2 years.  Most of them after that won't give you anything if something happens after the two years so the fact that Ping is offering what they are is pretty solid.  Kudos to you for playing the club for that long though, there are some on this forum that have switched 3 woods two or three times since I started typing. :)
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#25 Sean25rp

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Posted 26 April 2011 - 03:56 PM

View Postdeep18, on 26 April 2011 - 03:09 PM, said:

Most OEM's warranties are good for 2 years.  Most of them after that won't give you anything if something happens after the two years so the fact that Ping is offering what they are is pretty solid.  Kudos to you for playing the club for that long though, there are some on this forum that have switched 3 woods two or three times since I started typing. :)

Haha! So true!


#26 BlkNGld

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Posted 26 April 2011 - 04:21 PM

Let's see...

  • Club is WELL out of warranty.
  • Club is 3 generations old.
  • They offer you half off a new (presumably improved) model.

What a bunch of scoundrels.  

Hope your goal wasn't for Ping to come out of this looking bad... if that is their practice, they've gone up a few notches in my book.

#27 italianstallion

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Posted 26 April 2011 - 04:30 PM

I laughed when I read G5 and warranty in the same sentence. 50% is really good, I'm replacing a 5 year old Cleveland launcher and the last thing I'd think about doing is calling cleveland and asking for a replacement because the club doesn't have the 'pop' it use to. Ping is going to the moon and back on this one


View Post_MS22_, on 26 April 2011 - 02:38 PM, said:

View PostShankopottamus, on 26 April 2011 - 02:07 PM, said:


I play around 40 to 50 rounds per year. My normal use of a 3w in a round is around 5 strokes. That's 250 strokes in live play on average. Say I hit the range once per week and hit my 3w 10 more times. That's an additional 300 impacts on the 3w in a 30 week season. Add another 100 strokes for good measure and we're up to 650 x 6 years = 3900 strokes. I think 3900 is an awful lot for a 3w. So, I'm saying your example of tens of thousands of times is greatly exaggerated. I also have never seen anything credible about temperature fluctuations increasing the aging process exponentially. Curious where you got that information...

The discount Ping offered him is more than fair and completely unnecessary. The OP is fortunate to get a dime out of them. And he's still here complaining. Ridiculous.

Last year I got in 125 or so rounds at I'd guess 7 strokes per between tee and turf, and another 5 (being modest) warming up on the range before hand, 12 x 125 x 6 = 9000 . . . and I didn't include practice sessions on the range yet.  So over 10000 for me, yep.  And I know guys who play more and less than I do . . .

So I'll back it off to half that, I was making a point saying 10000+ in my first post, but still 5000 is not only fair but also many many strikes.

And if you think extreme temperature fluctuations (like exist in a car trunk or in direct sunlight) do not cause an increase in terms of failure on thin metal and welds I really don't think I want to push the issue further.

Not to sound like a jerk but that's not an argument. Steel and metal don't fail when its exposed to 120* heat. If that is the case then why don't the pots and pans I cook with melt when I put them in the 400* oven? Why don't steel buildings collapse on a hot day? Your argument just doesn't make sense to me without any evidence.

Edited by italianstallion, 26 April 2011 - 04:31 PM.

http://thefairwayreview.weebly.com/

#28 Polo-D

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Posted 26 April 2011 - 04:42 PM

View Postmikec222, on 26 April 2011 - 12:50 PM, said:

So yesterday I was out playing my second round of the year and I noticed  two cracks towards the upper half of my g5 3  wood.   Didn't think much of it, because I ahve heard time and time again of Ping's excellent customer service and warranty coverage, and was sure they would take care of it and send me some sort of replacement.

I went to my local Golftown, where I used to work and one of the staff called Ping to let them know and work on a replacement.   However Ping only offered 50% off a new model.  This gets me absolutly no where as I work at a golf course and get most of my gear at this price anyway.  This is actually worse, because if I didnt have to return the club I could sell the shaft for a few bucks.

I called Ping myself this morning and received the same answer. Needless to say, I am quite dissapointed. Yes the club is a few years old, but that doesn't mean the face should cave in already.  I worked at a cheap custom club store where the manufacturers gave lifetime warranties on everythign.  I expected much more from Ping.

Does anyone have any suggestions? and has this happened to any of you with Ping or other OEM's

Really? Do you expect Ping to replace a club 4-5 years old and that I'm sure you got it on second hand? LOL

Edited by Polo-D, 26 April 2011 - 04:50 PM.


#29 Ram02v8

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Posted 26 April 2011 - 04:49 PM

Sorry to hear that. Ping has always been pretty good about that stuff.

#30 sebabmw

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Posted 26 April 2011 - 04:55 PM

Wow 50% is more than fair, take that and run!


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