
I got a Bushnell Tour V2 rangefinder for Christmas, and immediately found that I really liked it in all respects. Easy to use, easy to pick up pins from as far as 500+ yds away - basically no complaints. Then after about 2 1/2 months one of the digits in the display starting disappearing occasionally. Shortly thereafter the first digits (hundreds place) disappeared altogether. It was still usable at that point since you intuitively knew if you were 50, 150 or 250. But then the second digit started partially disappearing, so you couldn't tell what the number was - at that point it was no longer usable.
So, I bit the bullet, packaged it according to Bushnell's instructions and sent it in. Shortly thereafter I received a postcard indicating they'd received it, and it gave me my repair number I could use to check the status on their website.
Well, they've now had it a month, and the status reads "Hold - awaiting inspection". So, I decided to call and check on it. I was told it would be another 5 days before they'd be able to even look at it, because they were so "backed up". Needless to say that didn't make me happy. I asked the lady if the Tour V2 was a lemon, because I have 3 friends who have one, and they've all had a problem of one kind or another with the display. She said "Oh no, it's our best - most popular product and we don't have many problems at all with them". Hmmm, interesting then that your repair dept. is so "backed up" - with other products I suppose!
So, now they've had my rangefinder a month in hand, haven't even looked at it, and who knows when I'll even get it back. I just thought I'd share this so you can take this into consideration when you make your next rangefinder purchase. I will certainly have no allegiance to Bushnell going forward. This is unacceptable when you've paid $300+ for a product and get this kind of treatment. Their brochure says to expect 3-4 week turnaround - but it looks like it will be more like something in the 5+ week range, if not 6-8.
So, I bit the bullet, packaged it according to Bushnell's instructions and sent it in. Shortly thereafter I received a postcard indicating they'd received it, and it gave me my repair number I could use to check the status on their website.
Well, they've now had it a month, and the status reads "Hold - awaiting inspection". So, I decided to call and check on it. I was told it would be another 5 days before they'd be able to even look at it, because they were so "backed up". Needless to say that didn't make me happy. I asked the lady if the Tour V2 was a lemon, because I have 3 friends who have one, and they've all had a problem of one kind or another with the display. She said "Oh no, it's our best - most popular product and we don't have many problems at all with them". Hmmm, interesting then that your repair dept. is so "backed up" - with other products I suppose!
So, now they've had my rangefinder a month in hand, haven't even looked at it, and who knows when I'll even get it back. I just thought I'd share this so you can take this into consideration when you make your next rangefinder purchase. I will certainly have no allegiance to Bushnell going forward. This is unacceptable when you've paid $300+ for a product and get this kind of treatment. Their brochure says to expect 3-4 week turnaround - but it looks like it will be more like something in the 5+ week range, if not 6-8.