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Game Golf problem.


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#1 NoCaution

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Posted 11 January 2019 - 07:46 PM

Against my better judgment, I went ahead and pre-ordered the new Game Golf Pro device a couple weeks ago. The deal was that for $230 I would get the device, plus one year of the "Smart Caddie" service for free (normally $50). I didn't actually care about the stupid caddie thing because the last time I tried it, it wasn't anything special. Still, since I was going to get it anyway, I figured I'd at least use it. Yesterday morning I received an email from Game Golf, with an "activation key" to get my one year Smart Caddie subscription. I clicked on the link, got the code, clicked over to the app store, and redeemed it. Imagine my surprise when I was STILL CHARGED THE FIFTY DOLLARS!!! Of course, I immediately sent Game Golf support an email to get the issue rectified. Their response is that it's not something they can fix, and I have to contact Apple support. WTF?!?!? It's not like I clicked the wrong button. My purchase history in the app store even says that I bought the "promo" and not the regular one! I tried to click through a couple support options in the app store, and ended at a screen that said: "this purchase is not eligible for a refund"!!! I flat out told Game Golf that it should be their responsibility to make this right, and they had the nerve to say that it was actually my fault for redeeming the code too early. Why the f*** would they send it to me if it wasn't designed to work right away with my current Game Golf Live device???

I'm so furious right now. Am I overreacting? Should I try to get someone from Apple support to look into this, or am I right to believe Game Golf should fix it?

All of this is on top of what an absolute nightmare the app was to use yesterday. It crashed multiple times PER HOLE, and if it wasn't for the fact that I didn't have any other GPS apps or any sort of range-finder, I would have stopped using it completely. I swear to god, if the Pro device is anything less than perfect, I'll get my refund and move to Arccos. I'm so done with these people.

Sorry for the rant.

I'd certainly hate to be left out of the "WITB signature" thingy, so...

Cobra F8 Tour Length Driver 9.5° - Hzrdus Black 65 6.0
Cobra F8 3 Wood 14.5° - Hzrdus Black 65 6.0, 3/4 inch short
Cobra F8 4 Hybrid 22° - UST Recoil 780 ES Smacwrap Black F4, 1/2 inch short
Taylormade P790 5-AW Irons - KBS Tour FLT 120 S, 1/4 inch short
Edel 54°, 58°, and 62° Wedges - KBS Hi-Rev, with various mods and adjustments
Custom Black Machine M20 Putter - Matte Black Shaft and Skull Edition Superstroke Pistol GT Tour Grip
Bridgestone B330 RX Balls (or e6 if I start to lose too many that day)
Ogio Silencer bag for riding/pushcart or Jones Original bag for carrying
Bagboy Triswivel II for my fat @$$ to walk more
All clubs besides putter have MCC +4 standard grips, with the "Align" version on driver and fairway
Custom VW GTI plaid seat headcovers and towel
Asher Death Wish glove, obnoxious purple pants with a bright green belt, and a pentagram ball marker to irritate the old men who take everything WAY too seriously

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#2 CR McDivot

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Posted 11 January 2019 - 11:57 PM

Game Golf has never had software writers that could code better than a pre teen who knew BASIC!

They do have great used car salesmen on staff.

Edited by CR McDivot, 12 January 2019 - 12:03 AM.


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#3 NoCaution

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Posted 12 January 2019 - 05:17 AM

So, I had to find a way to get an actual human on phone from Apple (which is no small task), but I did get refunded. Game Golf is still trying to say that it was somehow my fault that it charged me. They seem to think that since I tried the Smart Caddie feature in the past, it viewed the purchase as a renewal. The AMAZING support rep at Apple told me that Game Golf was not even set up correctly to do a promo code for a free subscription. But yeah, clearly it was my fault that I got charged, and I deserved to go through hours of phone calls and emails in an attempt to fix it. Obviously.
I'd certainly hate to be left out of the "WITB signature" thingy, so...

Cobra F8 Tour Length Driver 9.5° - Hzrdus Black 65 6.0
Cobra F8 3 Wood 14.5° - Hzrdus Black 65 6.0, 3/4 inch short
Cobra F8 4 Hybrid 22° - UST Recoil 780 ES Smacwrap Black F4, 1/2 inch short
Taylormade P790 5-AW Irons - KBS Tour FLT 120 S, 1/4 inch short
Edel 54°, 58°, and 62° Wedges - KBS Hi-Rev, with various mods and adjustments
Custom Black Machine M20 Putter - Matte Black Shaft and Skull Edition Superstroke Pistol GT Tour Grip
Bridgestone B330 RX Balls (or e6 if I start to lose too many that day)
Ogio Silencer bag for riding/pushcart or Jones Original bag for carrying
Bagboy Triswivel II for my fat @$$ to walk more
All clubs besides putter have MCC +4 standard grips, with the "Align" version on driver and fairway
Custom VW GTI plaid seat headcovers and towel
Asher Death Wish glove, obnoxious purple pants with a bright green belt, and a pentagram ball marker to irritate the old men who take everything WAY too seriously

3

#4 Duke of Hazards

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Posted 12 January 2019 - 09:30 AM

Glad to see this troubling situation resolved.

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#5 golfman2018

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Posted 12 January 2019 - 08:49 PM

NoCaution, sorry to hear about your troubles but thanks for posting this.  I was seriously considering GG Pro until I read yours and a few others posts.  My money will be spent on the Arccos platform.


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#6 larryd3

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Posted 13 January 2019 - 05:44 PM

Iíll certainly pass on using them. Sounds like total amateurs.
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#7 g-off

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Posted 16 January 2019 - 09:19 PM

currently using gg live, well not really not using since they have done a few updates that have basically made the thing worthless, have exchanged about 30 emails with "mike" in cs and have been assured a new update will be out to fix my problems soon.  New update 2 days ago still no bueno with mine, very disappointed with them, hope the pro works out better!
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#8 NoCaution

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Posted 16 January 2019 - 09:36 PM

View Postg-off, on 16 January 2019 - 09:19 PM, said:

currently using gg live, well not really not using since they have done a few updates that have basically made the thing worthless, have exchanged about 30 emails with "mike" in cs and have been assured a new update will be out to fix my problems soon.  New update 2 days ago still no bueno with mine, very disappointed with them, hope the pro works out better!

Yup. It's completely useless right now. I played a couple days ago and just did it the "old school" way, where I tagged every shot but didn't use the app along with it. It was annoying as hell, but at least I was able to upload it to my account without any issues. My Pro unit arrived today, but I haven't opened it yet. It's not supposed to stop raining for a while, so I'll set it up and give it a try next week, but I'm not holding my breath. I guess we'll see...
I'd certainly hate to be left out of the "WITB signature" thingy, so...

Cobra F8 Tour Length Driver 9.5° - Hzrdus Black 65 6.0
Cobra F8 3 Wood 14.5° - Hzrdus Black 65 6.0, 3/4 inch short
Cobra F8 4 Hybrid 22° - UST Recoil 780 ES Smacwrap Black F4, 1/2 inch short
Taylormade P790 5-AW Irons - KBS Tour FLT 120 S, 1/4 inch short
Edel 54°, 58°, and 62° Wedges - KBS Hi-Rev, with various mods and adjustments
Custom Black Machine M20 Putter - Matte Black Shaft and Skull Edition Superstroke Pistol GT Tour Grip
Bridgestone B330 RX Balls (or e6 if I start to lose too many that day)
Ogio Silencer bag for riding/pushcart or Jones Original bag for carrying
Bagboy Triswivel II for my fat @$$ to walk more
All clubs besides putter have MCC +4 standard grips, with the "Align" version on driver and fairway
Custom VW GTI plaid seat headcovers and towel
Asher Death Wish glove, obnoxious purple pants with a bright green belt, and a pentagram ball marker to irritate the old men who take everything WAY too seriously

8

#9 RSinSG

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Posted 17 January 2019 - 02:01 AM

I’ve been using GG Classic since it was first released. I’m on my 3rd unit because I drove over one and broke another when the clasp broke.

It is a basic tag the shot system that works, and it provides all the info I need. Other than the useless “Shots Gained” feature knowing where my misses are is helpful. I haven’t been too tempted by the newer releases. Maybe some day I will.
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#10 Hertsjoatmon

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Posted 17 January 2019 - 12:18 PM

G-Off (I cant seem to quote you on my work machine), what issues have you had with your system? I always have a few issues when trying to upload my rounds and find the software for windows to be terrible.

I tend to upload, then log in to the website to verify my round (remove duplicate tags, add penalties etc).

I don't tend to use it linked to my phone on course as I used either Hole 19 or Swing U linked to my watch as a range finder (which ever seems to be more stable that day). I prefer hole 19 but find swing u finds the course and connects to my watch more reliably

Callaway GBB 10.5 @ 11.5 toe up 1 - Recoil 450 f3 @ 43.5" - D2 (going to shorten to 43")
Bertha Mini 1.5 14 @15 toe up 1 - Speeder 665 R @42.5" - D1.5 (going to shorten to 41.25")
Big Bertha 18 @20 toe up 1 - Currently looking for a 70g shaft to play @ 40" - D1
Big Bertha 4 hybrid - 80g R 38.75" D1.5
Adams New Idea Hybrids 5 - 85g rocketfuel steel shafts R - D1.5
Adams New Idea Hybid irons 6-8 - Ping AWT 2.0 R shafts - D2
Adams New Idea irons 9-PW - Ping AWT 2.0 R shafts - D2.5
Cleveland Rotex 2.0 CB 50.06 55.11 - D3
Ping Tour-W 60.08 - D4
Odyssey 2 Ball fang
e6 soft

Second Iron set - Nike Vapor Fly Pro P-5 XP95 R (will shorten with 3/8 gapping around a 37" 7 iron @ D2)

90mph SS
longest drive 2018 (measured with GameGolf) - 264 yards

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#11 grant2145

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Posted 17 January 2019 - 12:23 PM

I've got nothing positive to say about Game Golf's support so I'm not going to say anything at all.  Never again.

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#12 g-off

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Posted 17 January 2019 - 05:10 PM

View PostHertsjoatmon, on 17 January 2019 - 12:18 PM, said:

G-Off (I cant seem to quote you on my work machine), what issues have you had with your system? I always have a few issues when trying to upload my rounds and find the software for windows to be terrible.

I tend to upload, then log in to the website to verify my round (remove duplicate tags, add penalties etc).

I don't tend to use it linked to my phone on course as I used either Hole 19 or Swing U linked to my watch as a range finder (which ever seems to be more stable that day). I prefer hole 19 but find swing u finds the course and connects to my watch more reliably

herts, I'm on mac, in december I couldn't just plug in and upload so I had to transfer via bluetooth to my iPhone.  I have always used it as a stand alone without my phone as I have another gps that I use, I can't even upload now was assured another app update is on the way............worst thing is I received this as a gift 6 months ago and its already gone t**** up.  I've reset and repaired numerous times and still can't get it to work, its not the greatest system but it worked for what I wanted
fusion 10.5

fusion 5 wood

gbb divine 9

edel sls 01 5-g

hogan tk 56

seemore si2w

always hoing the next best thing

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#13 Gautama

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Posted 19 January 2019 - 07:08 PM

View Postlarryd3, on 13 January 2019 - 05:44 PM, said:

Iíll certainly pass on using them. Sounds like total amateurs.

I probably shouldn't rail on them in multiple threads, but I'm so frustrated with my GG Pro purchase I don't really care. As I said in the other thread, the product as a whole is an absolute train wreck.  I honestly can't believe they're shipping them out with all the issues they have.  Unable to pair, tags with batteries already 30+% drained, software/app bugs..."amateur" is exactly the right word.  They really probably shouldn't survive this debacle if there's any justice in the world. Shipping a product that flawed, for that kind of money, really borders on immoral IMO.

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#14 Frankensteins Monster

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Posted 20 January 2019 - 08:46 AM

Having used both Arccos and Game Golf, and having to contact customer service of both, Arccos is light years ahead of Game Golf customer service wise. Arccos is responsive, and they are very Ďcustomer experienceí first, and Iím not even taking into account the superior product Arccos is.

Edited by Frankensteins Monster, 20 January 2019 - 08:47 AM.


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#15 Gautama

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Posted 20 January 2019 - 11:27 AM

View PostFrankensteins Monster, on 20 January 2019 - 08:46 AM, said:

Having used both Arccos and Game Golf, and having to contact customer service of both, Arccos is light years ahead of Game Golf customer service wise. Arccos is responsive, and they are very Ďcustomer experienceí first, and Iím not even taking into account the superior product Arccos is.

I started reading through the Arccos thread this morning and will definitely be going that route once the return on the GG Pro is sorted out.  Sounds like generally speaking, it does what they say it'll do?


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#16 Frankensteins Monster

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Posted 20 January 2019 - 02:24 PM

View PostGautama, on 20 January 2019 - 11:27 AM, said:

View PostFrankensteins Monster, on 20 January 2019 - 08:46 AM, said:

Having used both Arccos and Game Golf, and having to contact customer service of both, Arccos is light years ahead of Game Golf customer service wise. Arccos is responsive, and they are very Ďcustomer experienceí first, and Iím not even taking into account the superior product Arccos is.

I started reading through the Arccos thread this morning and will definitely be going that route once the return on the GG Pro is sorted out.  Sounds like generally speaking, it does what they say it'll do?

Yes. Look into the grips if itís time to change. Golf Pride should be announcing their retail grips soon. Hopefully...

Edited by Frankensteins Monster, 20 January 2019 - 02:24 PM.


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#17 Joker91

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Posted 20 January 2019 - 02:52 PM

Arccos might be better but I just can't get over having to keep my phone in my pocket.

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#18 Frankensteins Monster

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Posted 20 January 2019 - 08:49 PM

View PostJoker91, on 20 January 2019 - 02:52 PM, said:

Arccos might be better but I just can't get over having to keep my phone in my pocket.
I thought the same. I got past it in a couple rounds. Itís insignificant now. Just put it in airplane mode and you donít get any emails, calls, texts, or alerts. Just Arccos doing its job

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#19 g-off

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Posted 21 January 2019 - 12:15 PM

Well, another new update and still cannot upload to my phone or computer, I really hope they can fix this but now i'm just turning into a bitter internet troll, I must be wrong to think in this day and age you could purchase something and have it last more than 6 months and have some customer support.
fusion 10.5

fusion 5 wood

gbb divine 9

edel sls 01 5-g

hogan tk 56

seemore si2w

always hoing the next best thing

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#20 Hertsjoatmon

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Posted 21 January 2019 - 12:39 PM

I don't have any rounds booked in for a few weeks so I have no rounds to upload to see if I get the same issues.

Callaway GBB 10.5 @ 11.5 toe up 1 - Recoil 450 f3 @ 43.5" - D2 (going to shorten to 43")
Bertha Mini 1.5 14 @15 toe up 1 - Speeder 665 R @42.5" - D1.5 (going to shorten to 41.25")
Big Bertha 18 @20 toe up 1 - Currently looking for a 70g shaft to play @ 40" - D1
Big Bertha 4 hybrid - 80g R 38.75" D1.5
Adams New Idea Hybrids 5 - 85g rocketfuel steel shafts R - D1.5
Adams New Idea Hybid irons 6-8 - Ping AWT 2.0 R shafts - D2
Adams New Idea irons 9-PW - Ping AWT 2.0 R shafts - D2.5
Cleveland Rotex 2.0 CB 50.06 55.11 - D3
Ping Tour-W 60.08 - D4
Odyssey 2 Ball fang
e6 soft

Second Iron set - Nike Vapor Fly Pro P-5 XP95 R (will shorten with 3/8 gapping around a 37" 7 iron @ D2)

90mph SS
longest drive 2018 (measured with GameGolf) - 264 yards

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#21 Circaflex

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Posted 21 January 2019 - 12:45 PM

This is where I feel Arccos has GG beat, the customer service side of things.
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#22 Finner

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Posted 21 January 2019 - 01:10 PM

View PostCircaflex, on 21 January 2019 - 12:45 PM, said:

This is where I feel Arccos has GG beat, the customer service side of things.

I would also add, Arccos has GG beat in the Social Media game as well. Just roll through Twitter or Facebook and it is an outright blowout-win for Arccos.

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#23 Circaflex

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Posted 21 January 2019 - 01:21 PM

The one advantage GG has is the community like piece, where you can do challenges and games against other users. However, I've been extremely pleased with Arccos and if your course has many users, the real-time pin location feature recently introduced is pretty darn cool.
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#24 Hertsjoatmon

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Posted 21 January 2019 - 02:29 PM

Looks like I need to switch systems. Does Arccos give you strokes gained type information and stats on each individual club?
Callaway GBB 10.5 @ 11.5 toe up 1 - Recoil 450 f3 @ 43.5" - D2 (going to shorten to 43")
Bertha Mini 1.5 14 @15 toe up 1 - Speeder 665 R @42.5" - D1.5 (going to shorten to 41.25")
Big Bertha 18 @20 toe up 1 - Currently looking for a 70g shaft to play @ 40" - D1
Big Bertha 4 hybrid - 80g R 38.75" D1.5
Adams New Idea Hybrids 5 - 85g rocketfuel steel shafts R - D1.5
Adams New Idea Hybid irons 6-8 - Ping AWT 2.0 R shafts - D2
Adams New Idea irons 9-PW - Ping AWT 2.0 R shafts - D2.5
Cleveland Rotex 2.0 CB 50.06 55.11 - D3
Ping Tour-W 60.08 - D4
Odyssey 2 Ball fang
e6 soft

Second Iron set - Nike Vapor Fly Pro P-5 XP95 R (will shorten with 3/8 gapping around a 37" 7 iron @ D2)

90mph SS
longest drive 2018 (measured with GameGolf) - 264 yards

24

#25 g-off

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Posted 21 January 2019 - 04:53 PM

so the answer is try a hard reset with my phone to try and repair the devices, inquired about when the updates for mac mojave will be and was told they have the code for 64 bit encryption and are working on the problem, makes me wonder how much longer this will take to fix.  Overall having told them how bad the product the other answer is to update to pro for $50 off retail, unbelievable

fusion 10.5

fusion 5 wood

gbb divine 9

edel sls 01 5-g

hogan tk 56

seemore si2w

always hoing the next best thing

25

#26 Finner

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Posted 21 January 2019 - 08:21 PM

View PostHertsjoatmon, on 21 January 2019 - 02:29 PM, said:

Looks like I need to switch systems. Does Arccos give you strokes gained type information and stats on each individual club?

I found reading their Academy page, which showcases the analytics, are pretty strong with Arccos. Have a look to see if it meets your needs.

https://www.arccosac...rccosdashboards

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