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Very annoyed with Taylormade!!!!!


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#1 MRT999

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Posted 11 January 2019 - 06:19 PM

New member here, so go easy on me....  :)  A few rounds ago I noticed that I had a slight dimple in the face of my R9 driver.  No idea how it got there, age I suppose.  Without doing a bunch of research I decided (very wrongly it turns out) to contact Taylormade through their chat feature on their website to see what driver heads were compatible with my R9 shaft.  I'm sure many of you can figure out where this is going...  The guy on the other end  said that ANY driver from the SLDR and down would be a direct fit on my shaft.  I thought, great! I had heard the SLDR was a great driver & I easily found a used one in great shape on Ebay & ordered it.  Obviously it didn't fit.  I contacted Taylormade by phone and you know what their answer was???  Sorry, he gave you the wrong information.  Sorry?? Sorry??????  Holy crap, who the heck do they have on their chat line????  That really chaps my a**!!!  I asked if she was in the market for and SLDR club head that I couldn't return & she said I should be able to sell it very easily.  Good grief....  Now, after some research, I realize I either need a different head or I must replace the tip on my curent shaft.  The info out there is very confusing and in many cases conflicting.  Can someone PLEASE tell me exactly what I need to fix my situation?  Thank you in advance!!!


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#2 rbj69

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Posted 11 January 2019 - 06:33 PM

Message me and I can see if I can help you

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#3 jll62

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Posted 11 January 2019 - 07:01 PM

Your options are as follows:
  • All flavors of R9 (R9, R9 460, Super Deep, Super Tri)
  • R11
  • R11s
  • Original Rocketballz and Rocketballz Tour Drivers
If you want to replace the adapter with a current one, a reputable club fitter should be able to do that without any trouble.

Edited by jll62, 11 January 2019 - 07:02 PM.

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#4 delmer

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Posted 11 January 2019 - 09:46 PM

It's really not that hard to swap the adaptor.

It's also hard to blame them for not bending over backwards for you because you're not exactly their bread and butter.  You're replacing a really old driver with an old driver.  Sure the guy gave you some wrong information but it's about a $10 fix.

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#5 Clafoone

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Posted 11 January 2019 - 11:26 PM

Bummer....
Golfworks - TM0022 slider adapter $9.99


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#6 TollBros

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Posted 12 January 2019 - 02:13 AM

Just buy a newer adaptor. OEM is about $20. Knockoff around $10 and have it swapped out. Pretty easy fix.
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#7 maleman000

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Posted 12 January 2019 - 07:33 AM

Making mountain out of mole hill, change the tip on shaft.

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#8 toc

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Posted 12 January 2019 - 07:53 AM

Always a tough crowd here OP, but I hear ya. When you want info and go direct to the source for it its frustrating when its incorrect.
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#9 BIG STU

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Posted 12 January 2019 - 08:14 AM

 toc, on 12 January 2019 - 07:53 AM, said:

Always a tough crowd here OP, but I hear ya. When you want info and go direct to the source for it it's frustrating when it's incorrect.
Gotta agree 110% on folks supposedly knowing what they are doing. More than likely that person on the other end of the line was selling catheters last week over the phone for a mail order medical supplier. Probably has no knowledge of golf period and can only go by the info that they have on a computer screen. It goes on in every business not only the golf industry. My wife says I play too much hardball when I state " I better darn well know what I am doing or people on the highways will die" Yeah I drive a 18 wheeler for a living. And I will be the first to admit we have some of those a**hats out there driving them that do not need to be.

For the OP's case he did state he was new so he may have not known about adaptors but he did come to the right place for information and got some great correct answers from our members
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#10 bladehunter

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Posted 12 January 2019 - 08:43 AM

Internet chat help.  1st problem. Always run by a kid in his bedroom somewhere.  No knowledge.  Always pickup the phone and call.  Always.

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#11 delmer

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Posted 12 January 2019 - 08:53 AM

 bladehunter, on 12 January 2019 - 08:43 AM, said:

Internet chat help.  1st problem. Always run by a kid in his bedroom somewhere.  No knowledge.  Always pickup the phone and call.  Always.

And there is probably a 99.999% chance that the person on the other end didn't work for Taylormade when the SLDR was a current product.

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#12 jll62

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Posted 12 January 2019 - 08:56 AM

 delmer, on 12 January 2019 - 08:53 AM, said:

 bladehunter, on 12 January 2019 - 08:43 AM, said:

Internet chat help.  1st problem. Always run by a kid in his bedroom somewhere.  No knowledge.  Always pickup the phone and call.  Always.

And there is probably a 99.999% chance that the person on the other end didn't work for Taylormade when the SLDR was a current product.

I believe Blade is correct. I think the chat feature at TM is staffed by people who aren't actually TM employees. That doesn't mean they shouldn't have the correct info, but it's far more likely they won't be able to answer a question about clubs from 7 years ago.
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#13 bladehunter

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Posted 12 January 2019 - 09:04 AM

And to be clear. I mean any company.  They all seem to use a service or something.  My wife continues to try to use this feature and every time I end up getting mad listening to her gripe about the issue and then the customer service. I call the company and poof.  Issue solved.   Its just a feature for people who think everything has to be internet related.  Or that its automatically easy.  Like the company thinks we have to offer this or face getting bad reviews for not offering the service. .
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#14 bvmagic

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Posted 12 January 2019 - 09:36 AM

Welcome to Golfwrx!  Majority of the time if I have a question about equipment, someone has already posted about it on the forums.  Golfwrx would be my first resource to research.

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#15 Need4spd

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Posted 12 January 2019 - 09:45 AM

Annoying yes, but I think you should relax a little. As others have said, it’s a very easy fix.

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#16 MRT999

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Posted 12 January 2019 - 10:52 AM

 Clafoone, on 11 January 2019 - 11:26 PM, said:

Bummer....
Golfworks - TM0022 slider adapter $9.99

Exactly what I was looking for.  Thank you very much!!!

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#17 MRT999

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Posted 12 January 2019 - 11:11 AM

For the record, I wasn't looking for any monetary reimbursement....I was looking for information.  I have chatted with many places over the years and I have never had this happen.  I have chatted with places when I had specific questions and they put me on hold, went to a bin, pulled the item and answered my specific question while looking at the part in their hands.  I guess the golfing world is different....  The manufacturer's official chat line should be better than that.  ANY manufacturer.  I was the national service mgr. for a computer company and I know how they should have handled it.  Saying "sorry" and telling me to sell it was not the correct way.  Telling me exactly what I needed to do to rectify the situation was.  They should have access to the exact same information imparted by some of the very nice people that have commented with constructive replies.  I don't think some of you would feel the same way if you chatted with your computer manufacturer's website and were given the wrong information on what parts to buy for your broken pc....  I will DEFINITELY come here first for any other questions I have concerning golfing equipment!!!  Thanks everyone!!!

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#18 MRT999

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Posted 12 January 2019 - 11:44 AM

 maleman000, on 12 January 2019 - 07:33 AM, said:

Making mountain out of mole hill, change the tip on shaft.

You obviously know that and others here obviously know that....but I obviously did not.  That's why I contacted the manufacturer.  Chat was obviously wrong and the phone call I made was no help either.  When I called them they could have said "I'm sorry they gave you the wrong info, but here is the right info.  You can do a direct swap with these heads or you can swap the tip with this tip."  Not, "Sorry, just sell it."  No help whatsoever....  I wouldn't have been nearly annoyed if they would have done that.

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#19 delmer

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Posted 12 January 2019 - 11:53 AM

 MRT999, on 12 January 2019 - 11:44 AM, said:

 maleman000, on 12 January 2019 - 07:33 AM, said:

Making mountain out of mole hill, change the tip on shaft.

You obviously know that and others here obviously know that....but I obviously did not.  That's why I contacted the manufacturer.  Chat was obviously wrong and the phone call I made was no help either.  When I called them they could have said "I'm sorry they gave you the wrong info, but here is the right info.  You can do a direct swap with these heads or you can swap the tip with this tip."  Not, "Sorry, just sell it."  No help whatsoever....  I wouldn't have been nearly annoyed if they would have done that.

Lesson learned and solution given.  If you want one more piece of advice just let it go now.  Once the mob in here sees this thread they will do everything they can to make you look like the biggest piece of human garbage on the planet.  They will insult you and they will make you cry.

Edited by delmer, 12 January 2019 - 11:55 AM.


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#20 Joker91

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Posted 12 January 2019 - 12:00 PM

 MRT999, on 12 January 2019 - 11:11 AM, said:

For the record, I wasn't looking for any monetary reimbursement....I was looking for information.  I have chatted with many places over the years and I have never had this happen.  I have chatted with places when I had specific questions and they put me on hold, went to a bin, pulled the item and answered my specific question while looking at the part in their hands.  I guess the golfing world is different....  The manufacturer's official chat line should be better than that.  ANY manufacturer.  I was the national service mgr. for a computer company and I know how they should have handled it.  Saying "sorry" and telling me to sell it was not the correct way.  Telling me exactly what I needed to do to rectify the situation was.  They should have access to the exact same information imparted by some of the very nice people that have commented with constructive replies.  I don't think some of you would feel the same way if you chatted with your computer manufacturer's website and were given the wrong information on what parts to buy for your broken pc....  I will DEFINITELY come here first for any other questions I have concerning golfing equipment!!!  Thanks everyone!!!

Usually a Google search before doing anything will answer the question or at least get you started on where to look for more detailed info


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#21 MRT999

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Posted 12 January 2019 - 01:35 PM

View Postdelmer, on 12 January 2019 - 11:53 AM, said:

View PostMRT999, on 12 January 2019 - 11:44 AM, said:

View Postmaleman000, on 12 January 2019 - 07:33 AM, said:

Making mountain out of mole hill, change the tip on shaft.

You obviously know that and others here obviously know that....but I obviously did not.  That's why I contacted the manufacturer.  Chat was obviously wrong and the phone call I made was no help either.  When I called them they could have said "I'm sorry they gave you the wrong info, but here is the right info.  You can do a direct swap with these heads or you can swap the tip with this tip."  Not, "Sorry, just sell it."  No help whatsoever....  I wouldn't have been nearly annoyed if they would have done that.

Lesson learned and solution given.  If you want one more piece of advice just let it go now.  Once the mob in here sees this thread they will do everything they can to make you look like the biggest piece of human garbage on the planet.  They will insult you and they will make you cry.

:cheesy:   Ok, that made me laugh!!!!

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#22 BIG STU

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Posted 12 January 2019 - 05:30 PM

View PostMRT999, on 12 January 2019 - 01:35 PM, said:

View Postdelmer, on 12 January 2019 - 11:53 AM, said:

View PostMRT999, on 12 January 2019 - 11:44 AM, said:

View Postmaleman000, on 12 January 2019 - 07:33 AM, said:

Making mountain out of mole hill, change the tip on shaft.

You obviously know that and others here obviously know that....but I obviously did not.  That's why I contacted the manufacturer.  Chat was obviously wrong and the phone call I made was no help either.  When I called them they could have said "I'm sorry they gave you the wrong info, but here is the right info.  You can do a direct swap with these heads or you can swap the tip with this tip."  Not, "Sorry, just sell it."  No help whatsoever....  I wouldn't have been nearly annoyed if they would have done that.

Lesson learned and solution given.  If you want one more piece of advice just let it go now.  Once the mob in here sees this thread they will do everything they can to make you look like the biggest piece of human garbage on the planet.  They will insult you and they will make you cry.

:cheesy:   Ok, that made me laugh!!!!
LOL gave you your first like on that reply :taunt: --- Good One
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#23 Jagpilotohio

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Posted 12 January 2019 - 05:50 PM

View PostBIG STU, on 12 January 2019 - 05:30 PM, said:

View PostMRT999, on 12 January 2019 - 01:35 PM, said:

View Postdelmer, on 12 January 2019 - 11:53 AM, said:

View PostMRT999, on 12 January 2019 - 11:44 AM, said:

View Postmaleman000, on 12 January 2019 - 07:33 AM, said:

Making mountain out of mole hill, change the tip on shaft.

You obviously know that and others here obviously know that....but I obviously did not.  That's why I contacted the manufacturer.  Chat was obviously wrong and the phone call I made was no help either.  When I called them they could have said "I'm sorry they gave you the wrong info, but here is the right info.  You can do a direct swap with these heads or you can swap the tip with this tip."  Not, "Sorry, just sell it."  No help whatsoever....  I wouldn't have been nearly annoyed if they would have done that.

Lesson learned and solution given.  If you want one more piece of advice just let it go now.  Once the mob in here sees this thread they will do everything they can to make you look like the biggest piece of human garbage on the planet.  They will insult you and they will make you cry.

:cheesy:   Ok, that made me laugh!!!!
LOL gave you your first like on that reply :taunt: --- Good One

And the second from me.  Got to have a thick skin around these parts...especially when you’re new.  

...and regarding TM chat.  I can confirm that I know for a fact that they don’t have “in house” trained people doing the chat.

I learned that back when the Spider Tour came out.  I had a very specific technical question that any trained TM employee should have known.

The guy I talked to had no clue.  After badgering the person about it I actually got him to admit he didn’t work directly for Taylormade.  He was a big TM fan, retired PGA club pro, and he worked from home as a part time gig. Pleasant as he could be but his Product knowledge was pathetic. I corrected him twice about details and he finally admitted I seemed to know more about it than him and suggested I call TM during business hours.

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#24 augustgolf

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Posted 12 January 2019 - 06:01 PM

Around these parts, a thick skin has definite advantages...

I'm trying to determine any redeeming qualities regarding my thick waist

1547334058703.jpg
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or is it 1514...
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#25 MRT999

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Posted 13 January 2019 - 10:54 AM

View Postaugustgolf, on 12 January 2019 - 06:01 PM, said:

Around these parts, a thick skin has definite advantages...

I'm trying to determine any redeeming qualities regarding my thick waist

Attachment very interesting2.jpg

:ok:  I hear ya!!!!


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#26 getitdaily

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Posted 13 January 2019 - 02:08 PM

Lol. The guy on the other end of the chat window was the same guy on that AT&T commercial who says "this fish is raw".

Just change the adapter. And as another poster said, you're busting taylormade's chops because they gave you wrong info for a driver that you were not going to buy from them? Correct?

Bust their chops if you were trying to order a new driver from them and they got the adapter wrong. But to be mad at them because you wanted to be cheap is laughable. C'mon kuuuch, you're better than that.

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#27 300_yard_drives

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Posted 13 January 2019 - 02:19 PM

View Postbladehunter, on 12 January 2019 - 09:04 AM, said:

And to be clear. I mean any company.  They all seem to use a service or something.  My wife continues to try to use this feature and every time I end up getting mad listening to her gripe about the issue and then the customer service. I call the company and poof.  Issue solved.   Its just a feature for people who think everything has to be internet related.  Or that its automatically easy.  Like the company thinks we have to offer this or face getting bad reviews for not offering the service. .
Cleveland Srixon golf has actual cs employees on their chat.

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#28 deadsolid...shank

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Posted 13 January 2019 - 02:41 PM

View PostMRT999, on 12 January 2019 - 11:44 AM, said:

View Postmaleman000, on 12 January 2019 - 07:33 AM, said:

Making mountain out of mole hill, change the tip on shaft.

You obviously know that and others here obviously know that....but I obviously did not.  That's why I contacted the manufacturer.  Chat was obviously wrong and the phone call I made was no help either.  When I called them they could have said "I'm sorry they gave you the wrong info, but here is the right info.  You can do a direct swap with these heads or you can swap the tip with this tip."  Not, "Sorry, just sell it."  No help whatsoever....  I wouldn't have been nearly annoyed if they would have done that.

I think thats very reasonable, you have every right to expect at least a certain level of expertise when you’re in contact with an OEM.
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#29 SoCalTitleist

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Posted 13 January 2019 - 02:54 PM

View Postjll62, on 12 January 2019 - 08:56 AM, said:

View Postdelmer, on 12 January 2019 - 08:53 AM, said:

View Postbladehunter, on 12 January 2019 - 08:43 AM, said:

Internet chat help.  1st problem. Always run by a kid in his bedroom somewhere.  No knowledge.  Always pickup the phone and call.  Always.

And there is probably a 99.999% chance that the person on the other end didn't work for Taylormade when the SLDR was a current product.

I believe Blade is correct. I think the chat feature at TM is staffed by people who aren't actually TM employees. That doesn't mean they shouldn't have the correct info, but it's far more likely they won't be able to answer a question about clubs from 7 years ago.
We all know TM has had about 50 drivers since then . 😂

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#30 BIG STU

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Posted 13 January 2019 - 03:04 PM

View Postgetitdaily, on 13 January 2019 - 02:08 PM, said:

Lol. The guy on the other end of the chat window was the same guy on that AT&T commercial who says "this fish is raw".

Just change the adapter. And as another poster said, you're busting taylormade's chops because they gave you wrong info for a driver that you were not going to buy from them? Correct?

Bust their chops if you were trying to order a new driver from them and they got the adapter wrong. But to be mad at them because you wanted to be cheap is laughable. C'mon kuuuch, you're better than that.
But in good business and good common sense dictates this. The guy may be using one of our older outdated drivers he did not buy from us. But if we maybe help him now he may be a lifelong customer down the road. Good customer service pays in the long run

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