Lou04380, on 11 January 2019 - 11:56 PM, said:
Not to thread jack, but I'm dealing with a similar situation right now but I'm definitely getting screwed with my deal.
I bought a set of iron heads on ebay on January 2nd, they were shipped priority the same day, USPS tracking showed delivered on Saturday the 5th...but no package ever showed. The package was insured, but the post office is saying it was delivered so they probably won't cover it. I called Ebay and got the same answer, since they marked it as delivered they would find in the sellers favor if I opened a claim.
The kicker to this story...the package wasn't even scanned at my house when "delivered" according to the lady I talked to on the phone, so how can they say it was delivered to the right address?
I know it's not the sellers fault, so what can I do? Absolutely nothing most likely, I've always thought Ebay and PayPal would cover me if anything went wrong, I guess not.
First I'll respond to the OP then I will also thread jack.
OP all you can do is wait or file a claim with Ebay or PP. Since your item has not been delivered it is on the seller to hunt it down or refund your money. You can call the Postal Service and get the run around but when it comes down to it the seller is on the hook for it until it says delivered.
Now let me vent a little. I think it sucks that when a package confirms delivered and you didn't get it that you will be out your money. There are major problems with all the delivery services and no accountability. If the package says delivered Ebay and PP will side with the seller when you claim you didn't get it. I'm not saying that is wrong but no one likes that feeling when you know darn well you didn't get it. The delivery services will usually just tell you it's been delivered and blow you off too .
The Postal Service in my area has been terrible especially the last few months. I have the local office on speed dial. We have a cluster box for regular mail and lock boxes for packages. Packages say delivered that are not there. I call the PO and they basically tell me it's been delivered. I tell them no it hasn't. It magically appears a week to as long as three weeks later in one case. I ordered a $220 fishing reel for Christmas. The seller sent it with signature. I went to the mail box one day and the key to the lock box was there. My first thought was what about the signature? I opened up the box and there were five packages in there all belonging to diferent people in my development. I walked around and delivered all the packages saying doing the mailperson's job today. When I checked the tracking number my reel had been delivered too but I had no reel. I called the PO the next day to inquire about it thinking they took it back because the person was to lazy to walk down to the house and have my wife sign for it. That has happened a few times too. I was told no it has been delivered. After complaining about everything I got I'll check into it. Two days later I get a knock on the door and some guy from down the street handed me my package. He apologised for taking several days because he said his son bought it in off the porch after school and failed to say anything about it. So no signature and delivered to the wrong house and I would have been out all that money had it not been for honest persons.
It's not just USPS . UPS delivered a Cobra driver I bought off Ebay. Tracking said delivered at 11 am at back door. I was home all day and was out front raking leaves and then moved on to washing my truck. I was outside until mid afternoon. Unless the driver climbed over my six foot fence or tossed it over the fence there was no way it was delivered at my back door. He would have had to pull into my court and walk by me in the first place. I contacted the seller and told him my story and he said sorry it's been delivered. I call UPS and explained how it couldn't have been delivered and was told it's been delivered. I filed a claim with Ebay and PP and was denied because it had been delivered. I was out my money and no driver. Over a week goes by. I leave for work at 5 am and it's sitting on my front porch. It wasn't there when I got home the night before at 11pm. I doubt UPS delivered it before 5am. I was happy to get it and figured the lost package fairy delivered it.
Some how there needs to be a better way. You pay for a delivery service you would think you could get your package.
Edited by Greenie, 12 January 2019 - 11:38 AM.