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CPO sent the wrong putter!


69 replies to this topic

#31 kaycalkai

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Posted 23 December 2018 - 11:11 PM

Just went through this same issue with CPO. Ordered a driver, received a different model driver from what I ordered with a random shaft also non matching the order.
They no longer had the correct used driver in stock, so refund was my only option.

It was 35 days from them receiving my return before I received my refund this past week.

I've had a dozen positive experiences with CPO, but this latest wait on $300 refund for something not my fault/choice? That has left a sour taste in my mouth as well.


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#32 augustgolf

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Posted 24 December 2018 - 01:11 AM

As I posted on another thread - what we now have is exactly what we have made it.
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or is it 1514...
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#33 BYK

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Posted 24 December 2018 - 06:49 AM

View Postkaycalkai, on 23 December 2018 - 11:11 PM, said:

Just went through this same issue with CPO. Ordered a driver, received a different model driver from what I ordered with a random shaft also non matching the order.
They no longer had the correct used driver in stock, so refund was my only option.

It was 35 days from them receiving my return before I received my refund this past week.

I've had a dozen positive experiences with CPO, but this latest wait on $300 refund for something not my fault/choice? That has left a sour taste in my mouth as well.

That's too bad about that, I'd be very frustrated as well

As good as CPO's return policy is, it does take them a looooong time to process returns
it's much longer currently because of the black friday deal, holidays etc, but it can be very long regardless
I'm waiting on some that are well over a month at this point.  But besides the time lag thing, they are very good about taking returns.
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#34 halliedog

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Posted 24 December 2018 - 07:38 AM

How are you guys paying that are experiencing the long delays?  I can see if paying by credit card it might take until the next billing cycle of your card, but if by PayPal or trade-in credit, that seems ridiculous.  I get that they have to wait +/- week to receive the club back, then some time to inspect and determine what went wrong, but 35 days seems outrageous to me as well.
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#35 kaycalkai

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Posted 24 December 2018 - 08:18 AM

It's not so much that it takes them that long to inspect/determine, it's that they apparently have such a huge amount of clubs and boxes coming in as returns/trades that they literally have weeks worth ahead of you regardless of the cause of your shipment.

In my example, I paid via credit card. CPO is very good about sending emails to update you on the status of your return. Where they had unintentionally sent the wrong club, they paid for the return shipping label as well. So my timeline went like this:
Ordered.
Received wrong club. Called same day, got return authorization and shipping label emailed to me.
Shipped club back the next day.
3 days later received email that Callaway had received my return and to please allow 21 business days for processing of return.
Nothing for 33 days.
Day 34 I received 2 emails. First said : Your return has been inspected and approved.  Second email said: Your return has been processed and refunded.
Day 35 the credit showed on my credit card.
(Thanksgiving holiday was during this 33 day blackout period, probably extending things as well)

They were great about getting the credit to the card as soon as they processed the return, but the box must have sat in their warehouse/receiving department waiting to be opened for a month between arriving at CPO and them getting through the pile to my turn.

Fantastic deals, usually fantastic clubs that are better than advertised. Honestly CPO has been one of my favorite places to buy used clubs from through the years. Moving forward I'll be more cautious during the super sale events, seems with the huge increase in volume more mistakes are slipping through.


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#36 Ckingolf

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Posted 24 December 2018 - 09:02 AM

They’ve also sent me a wrong putter. Wrong specs and wrong condition

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#37 Mikey5e

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Posted 24 December 2018 - 09:16 AM

I purchased through PayPal. Never again will I use CPO! It just rubs me the wrong way that because of their own mistake they keep my money for 5 weeks?

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#38 straightshot7

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Posted 24 December 2018 - 12:51 PM

View PostMikey5e, on 24 December 2018 - 09:16 AM, said:

I purchased through PayPal. Never again will I use CPO! It just rubs me the wrong way that because of their own mistake they keep my money for 5 weeks?

If you paid through PayPal, can't you open a claim and get refunded much sooner?

Also, it's possible they just say "5 weeks" and you actually get refunded much sooner.

It is suspect that they would wait that long to refund.

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#39 Matt J

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Posted 24 December 2018 - 12:56 PM

I agree with straightshot... I would escalate the complaint.

I think you have a very valid argument, that you didn't simply change your mind, they sent the wrong putter.  Take a screenshot of the confirmation and a picture of the putter and demand to speak with the manager of Customer Service.

I haven't used CPO very much, but I did have a couple of positive experiences with them.  No one likes to spend an hour dealing with something like this, but it's almost mandatory if you're going to make a very public complaint.

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#40 thekanga

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Posted 25 December 2018 - 02:13 AM

If you paid by credit card you can complain to the issuer.  I've used this method in the past and it takes less than a week to resolve.


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#41 halliedog

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Posted 25 December 2018 - 01:11 PM

Well, I just made my first ever purchase from CPO - an Odyssey O Works Red 7S in "Like New" condition.  Hope they select the correct one and I don't have go through this! :)
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#42 jeffrey r

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Posted 25 December 2018 - 04:19 PM

I am a longtime CPO customer, but I have definitely noticed a shift downward recently.  A good amount of my recent orders have had some issue.  My last order recently is similar to others in this thread.  Ordered an O-Works black putter, and received a red one.  Then, I didn’t receive the shipping label to send it back, and had to call back again.  And the whole refund delay thing.   Not the end of the world, but not the best experience.
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#43 halliedog

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Posted 25 December 2018 - 07:16 PM

View Postjeffrey r, on 25 December 2018 - 04:19 PM, said:

I am a longtime CPO customer, but I have definitely noticed a shift downward recently.  A good amount of my recent orders have had some issue.  My last order recently is similar to others in this thread.  Ordered an O-Works black putter, and received a red one.  Then, I didn’t receive the shipping label to send it back, and had to call back again.  And the whole refund delay thing.   Not the end of the world, but not the best experience.

Well, at least I told my wife about about it and it could be a Christmas present to me (rather than just another un-needed golf purchase that she is unaware of), so hopefully that gets me some good karma!!??
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#44 jeffrey r

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Posted 26 December 2018 - 08:29 AM

View Posthalliedog, on 25 December 2018 - 07:16 PM, said:


Well, at least I told my wife about about it and it could be a Christmas present to me (rather than just another un-needed golf purchase that she is unaware of), so hopefully that gets me some good karma!!??

Ha.  In my case, they probably saved me from myself.  I have countless other putters around, so didn’t need this one.  But man, do they need to improve their inventory and sorting system, especially distinguishing between colors.  Color matters, and if I order a black instead of a red, it is for a reason.  Oh well, it is what it is.


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#45 halliedog

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Posted 28 December 2018 - 06:26 PM

View Postjeffrey r, on 26 December 2018 - 08:29 AM, said:

View Posthalliedog, on 25 December 2018 - 07:16 PM, said:

Well, at least I told my wife about about it and it could be a Christmas present to me (rather than just another un-needed golf purchase that she is unaware of), so hopefully that gets me some good karma!!??

Ha.  In my case, they probably saved me from myself.  I have countless other putters around, so didn’t need this one.  But man, do they need to improve their inventory and sorting system, especially distinguishing between colors.  Color matters, and if I order a black instead of a red, it is for a reason.  Oh well, it is what it is.

Oh, I hear you!  I didn't "need" this putter either as I currently rotate 2 that are behaving, but just upgraded irons, driver, and wedges, so when that itch came putter was the easiest way to scratch :)!  Hey, with the 25% off any single item CPO was running up until Christmas it was a no-brainer.

Now that putter is "upgraded", I guess I can start down the 3wd rabbit hole!

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#46 iamtylerdurden

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Posted 30 December 2018 - 08:48 PM

I just recently received a wrong putter, but customer service I received has been nothing but stellar.

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#47 halliedog

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Posted 30 December 2018 - 09:11 PM

View Postiamtylerdurden, on 30 December 2018 - 08:48 PM, said:

I just recently received a wrong putter, but customer service I received has been nothing but stellar.

Good to hear!  I'm hoping mine will be correct (knock on wood)!  Order was placed 12/24, got tracking info on 12/26, and it's been stuck about 4 hours away for 3 days now - at least no updates on tracking.  It could be delivered tomorrow, or maybe Thursday?  We have some type of El Nin~o going on here in NE OH, so I'd like to be able to take it out next week.
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#48 Mikey5e

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Posted 31 December 2018 - 05:47 PM

I phoned CPO back and told them they should refund my putter return right away because it was their mistake, they agreed, and refunded my PayPal account. The only problem was, they deducted shipping costs of the putter off of what they refunded me. I called them back and complained about it and they agreed that the shipping costs should have been returned as well. Quite a disappointing transaction with Callaway pre-owned and sending me the wrong putter, delaying a refund, refunding the wrong value, and then finally refunding what I actually paid. I put in a lot of effort and time to actually get nothing out of it but a headache.
OP

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#49 Duffer222

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Posted 01 January 2019 - 10:25 AM

IMO, you shouldíve picked up the phone a long time ago and talked with someone.  Their customer service is outstanding, but itís better when you have an issue to call and speak with a live person, explain the issue and donít be an a$$.  If you get nowhere with that person, talk to a supervisor.
Youíve been bad mouthing a great vendor who a majority of members have zero issue with and when thereís a problem, itís resolved satisfactorly in little time.
We get it, youíll never buy from CPO again. Iím sure your business will be sorely missed.

Edited by Duffer222, 01 January 2019 - 10:44 AM.

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#50 Mikey5e

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Posted 01 January 2019 - 12:40 PM

View PostDuffer222, on 01 January 2019 - 10:25 AM, said:

IMO, you shouldíve picked up the phone a long time ago and talked with someone.  Their customer service is outstanding, but itís better when you have an issue to call and speak with a live person, explain the issue and donít be an a$$.  If you get nowhere with that person, talk to a supervisor.
Youíve been bad mouthing a great vendor who a majority of members have zero issue with and when thereís a problem, itís resolved satisfactorly in little time.
We get it, youíll never buy from CPO again. Iím sure your business will be sorely missed.
I don't really appreciate your tone, because all I have said is the truth. Even others have stated how the cs has been slipping there, so it's not just me. Also, after the insensitive way they handled my order they deserve a little negative feedback. Additionally, I did call them early on and discussed my order problem with them, and they told me I had to wait. After a little time I reconsidered the lack of cs and called them again in a firmer tone. They finally started to respond. Although, it po'd me by having the insensitivity to deny me s&h costs returned, and it was their mistake all along! Just poor professionalism from start to finish by cpo, and again, I think people have the right to hear my encounter. If you don't like it, we'll, sorry, maybe you should move on to another thread.


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#51 Olde Maroon

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Posted 01 January 2019 - 02:46 PM

View PostMikey5e, on 01 January 2019 - 12:40 PM, said:

View PostDuffer222, on 01 January 2019 - 10:25 AM, said:

IMO, you shouldíve picked up the phone a long time ago and talked with someone.  Their customer service is outstanding, but itís better when you have an issue to call and speak with a live person, explain the issue and donít be an a$$.  If you get nowhere with that person, talk to a supervisor.
Youíve been bad mouthing a great vendor who a majority of members have zero issue with and when thereís a problem, itís resolved satisfactorly in little time.
We get it, youíll never buy from CPO again. Iím sure your business will be sorely missed.
I don't really appreciate your tone, because all I have said is the truth. Even others have stated how the cs has been slipping there, so it's not just me. Also, after the insensitive way they handled my order they deserve a little negative feedback. Additionally, I did call them early on and discussed my order problem with them, and they told me I had to wait. After a little time I reconsidered the lack of cs and called them again in a firmer tone. They finally started to respond. Although, it po'd me by having the insensitivity to deny me s&h costs returned, and it was their mistake all along! Just poor professionalism from start to finish by cpo, and again, I think people have the right to hear my encounter. If you don't like it, we'll, sorry, maybe you should move on to another thread.

You are absolutely entitle to share your experience. The issue (for me) is the tone and the repetitive rage you express. You've posted several times how you'll never do business with them again and "f cpo". As the other poster said, we get it. In the end you had a time-wasting purchasing experience with a company but in the end you were made whole. It sucks,  but it is far from the nightmare you keep ranting about.

As Callaway and CPO grow in popularity, they may have more slip-ups... That's unfortunate but not the blight to humanity you make it out to be. It sounds like in the end they owned up to all of your complaints and took full responsibility for the mistakes (including the reimbursement issues). On balance with all of the positive experiences you hear abouy CPO, I'd still put them at/near the top of golf equipment customer service. If you don't, I don't fault you. Best of luck on your next purchase experience. Happy 2019.

Edited by Olde Maroon, 01 January 2019 - 02:48 PM.


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#52 Mikey5e

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Posted 01 January 2019 - 04:23 PM

Okay, I relent somewhat, but I don't think I had rage over the situation. In the past I've always said good things about Callaway pre-owned because they have always delivered on what they advertised. I don't have a problem with them sending out the wrong putter, but I feel customer service should bend over backwards to make the situation correct, and that was my biggest complaint that they didn't do that. It felt like I had to pull teeth to get it to what I thought was a fair understanding. In the future I will go to Callaway pre-owned if they have something I want because they usually do deliver. I probably shouldn't have fbombed them, but it was in the heat of the rage as you described. I do question there ability to send out the right product oh, because it seems to be slacking a bit of late due to what I just experienced and what others have said. Again, Callaway is a pretty good company oh, and I wouldn't hesitate to order from them again, but I would probably make sure it's the right club before it sent out.

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#53 Duffer222

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Posted 01 January 2019 - 06:01 PM

View PostMikey5e, on 01 January 2019 - 12:40 PM, said:

View PostDuffer222, on 01 January 2019 - 10:25 AM, said:

IMO, you should’ve picked up the phone a long time ago and talked with someone.  Their customer service is outstanding, but it’s better when you have an issue to call and speak with a live person, explain the issue and don’t be an a$$.  If you get nowhere with that person, talk to a supervisor.
You’ve been bad mouthing a great vendor who a majority of members have zero issue with and when there’s a problem, it’s resolved satisfactorly in little time.
We get it, you’ll never buy from CPO again. I’m sure your business will be sorely missed.
I don't really appreciate your tone, because all I have said is the truth. Even others have stated how the cs has been slipping there, so it's not just me. Also, after the insensitive way they handled my order they deserve a little negative feedback. Additionally, I did call them early on and discussed my order problem with them, and they told me I had to wait. After a little time I reconsidered the lack of cs and called them again in a firmer tone. They finally started to respond. Although, it po'd me by having the insensitivity to deny me s&h costs returned, and it was their mistake all along! Just poor professionalism from start to finish by cpo, and again, I think people have the right to hear my encounter. If you don't like it, we'll, sorry, maybe you should move on to another thread.
And if you don’t like an opinion that doesn’t agree with yours, maybe, just maybe YOU shouldnt share it on an open forum that encourages others to respond.  You’re pretty thin skinned to get all butt hurt when someone points out the flaw(s) in your logic.  You have one bad experience with one of the better vendors out there, and come out here trying to trash them for everyone else.  How’d that work out for you?
Hoping you have a good 2019.  Be a little more proactive next time you have an issue that you want made right.
G400 MAX w/ Speeder 661 EVO III
Cobra F9 3w w/ Atmos TS 6s blue
Callaway XR Steelhead 5 w/ Atmos TS 7s red
Mizuno MP CLK-H (Japan only) 24* - TENSEI CK Pro Blue 80h
Yamaha Ď15 RMX CB Tour - 5-P w/ Mitsubishi OT 100ís
Titleist Vokey WedgeWorks 54į w/ Mitsubishi OT 100
Titleist Vokey WedgeWorks 60į w/ Mitsubishi OT 100
Odyssey EXO 7s 34Ē
TaylorMade TP5  /  Callaway Chrome Soft x
All clubs gripped with No 1 Red/Blk


Full time walker w/ my SM 3.5 LS on my back

23

#54 radiman

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Posted 01 January 2019 - 07:22 PM

View PostDuffer222, on 01 January 2019 - 10:25 AM, said:

IMO, you shouldíve picked up the phone a long time ago and talked with someone.  Their customer service is outstanding, but itís better when you have an issue to call and speak with a live person, explain the issue and donít be an a$$.  If you get nowhere with that person, talk to a supervisor.
Youíve been bad mouthing a great vendor who a majority of members have zero issue with and when thereís a problem, itís resolved satisfactorly in little time.
We get it, youíll never buy from CPO again. Iím sure your business will be sorely missed.

I don't understand why people get so defensive when someone shares a bad experience with CPO. I've made many purchases with them and they have progressively gotten worse and worse with their condition ratings. Is he supposed to just take it in stride because some members here like the place? By the looks of it, he's not the only one who had to deal with the same issue. I don't know what's so wrong with sharing experiences, good and bad.

His logic is that CPO screwed up and sent the wrong item. Now he is expected to wait 4+ weeks for a refund? That's not acceptable. How is that flawed? He should be responsible to contact them over and over again until he gets a refund in a reasonable time?

Edited by radiman, 01 January 2019 - 07:25 PM.

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Titleist 917 F3 15* Tensei Pro Blue 70 TX
Callaway X-Forged UT 21* w/Motore Speeder TS 8.8 X
Callaway 2016 Apex Pro 4-PW KBS 130X
Scotty Cameron Select Newport 2
Callaway MD3 54, 60, 64
All sitting comfortably in my Sun Mountain Sync Cart Bag

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#55 Mikey5e

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Posted 01 January 2019 - 09:12 PM

View PostDuffer222, on 01 January 2019 - 06:01 PM, said:

View PostMikey5e, on 01 January 2019 - 12:40 PM, said:

View PostDuffer222, on 01 January 2019 - 10:25 AM, said:

IMO, you shouldíve picked up the phone a long time ago and talked with someone.  Their customer service is outstanding, but itís better when you have an issue to call and speak with a live person, explain the issue and donít be an a$$.  If you get nowhere with that person, talk to a supervisor.
Youíve been bad mouthing a great vendor who a majority of members have zero issue with and when thereís a problem, itís resolved satisfactorly in little time.
We get it, youíll never buy from CPO again. Iím sure your business will be sorely missed.
I don't really appreciate your tone, because all I have said is the truth. Even others have stated how the cs has been slipping there, so it's not just me. Also, after the insensitive way they handled my order they deserve a little negative feedback. Additionally, I did call them early on and discussed my order problem with them, and they told me I had to wait. After a little time I reconsidered the lack of cs and called them again in a firmer tone. They finally started to respond. Although, it po'd me by having the insensitivity to deny me s&h costs returned, and it was their mistake all along! Just poor professionalism from start to finish by cpo, and again, I think people have the right to hear my encounter. If you don't like it, we'll, sorry, maybe you should move on to another thread.
And if you donít like an opinion that doesnít agree with yours, maybe, just maybe YOU shouldnt share it on an open forum that encourages others to respond.  Youíre pretty thin skinned to get all butt hurt when someone points out the flaw(s) in your logic.  You have one bad experience with one of the better vendors out there, and come out here trying to trash them for everyone else.  Howíd that work out for you?
Hoping you have a good 2019.  Be a little more proactive next time you have an issue that you want made right.
Man, take a pill, will you? I am not upset at all, just making some posts. You must have jumped right from the post that upset you and overlooked the recant I posted right above your blow up message, lol rotf. I think you're the one who's getting overly upset, because I sure am not. Please read my recant post, then relax a bit.


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#56 delmer

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Posted 02 January 2019 - 08:14 PM

View PostMCCA, on 11 December 2018 - 04:11 PM, said:

Well finally the third attempt i received the correct putter thanks to CPO salesperson Jordan. Here's the long & short of it.CPO must have elf's working the shop this month because they are definitely asleep @ the shop. I ordered San Diego 34" standard loft/lie like new H1 hosel. Received it last week, putter was clearly bent i had my pro measure it 2° flat wtf, call CPO no problem they sent me another one i received 12/7/18. It's San Diego black from the custom shop with an H/9 long hosel no no no?.I make another call 12/10/18 received the correct San Diego standard lie/loft H1 hosel today. I think CPO has very good products they just need to make sure the quality control team stays on point.

I've tried to purchase a couple Toulons from Callaway Preowned and all of them have showed up in either the wrong condition, the wrong finish, or the wrong hosel.  One came with the wrong finish, wrong condition, wrong weight, and wrong grip.  The only thing right about it was the model.

They're great about returns but I've just gotten to the point that it's just not worth the hassle.

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#57 halliedog

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Posted 02 January 2019 - 10:02 PM

View Postdelmer, on 02 January 2019 - 08:14 PM, said:

View PostMCCA, on 11 December 2018 - 04:11 PM, said:

Well finally the third attempt i received the correct putter thanks to CPO salesperson Jordan. Here's the long & short of it.CPO must have elf's working the shop this month because they are definitely asleep @ the shop. I ordered San Diego 34" standard loft/lie like new H1 hosel. Received it last week, putter was clearly bent i had my pro measure it 2° flat wtf, call CPO no problem they sent me another one i received 12/7/18. It's San Diego black from the custom shop with an H/9 long hosel no no no?.I make another call 12/10/18 received the correct San Diego standard lie/loft H1 hosel today. I think CPO has very good products they just need to make sure the quality control team stays on point.

I've tried to purchase a couple Toulons from Callaway Preowned and all of them have showed up in either the wrong condition, the wrong finish, or the wrong hosel.  One came with the wrong finish, wrong condition, wrong weight, and wrong grip.  The only thing right about it was the model.

They're great about returns but I've just gotten to the point that it's just not worth the hassle.

So we don't need to hear any more from you?  I take that back, if you've had that many bad experiences from them you should be speaking up.  I just bought my first item from them the day after XMas, and shipping is all wonky.  Not sure to put that on them or UPS - it's been sitting in CLE since 12/29, but not delivered as of today 01/02?  Doesn't even show "out for delivery" or anything.  I blame it on UPS!
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#58 delmer

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Posted 03 January 2019 - 09:43 AM

View Posthalliedog, on 02 January 2019 - 10:02 PM, said:

View Postdelmer, on 02 January 2019 - 08:14 PM, said:

View PostMCCA, on 11 December 2018 - 04:11 PM, said:

Well finally the third attempt i received the correct putter thanks to CPO salesperson Jordan. Here's the long & short of it.CPO must have elf's working the shop this month because they are definitely asleep @ the shop. I ordered San Diego 34" standard loft/lie like new H1 hosel. Received it last week, putter was clearly bent i had my pro measure it 2° flat wtf, call CPO no problem they sent me another one i received 12/7/18. It's San Diego black from the custom shop with an H/9 long hosel no no no?.I make another call 12/10/18 received the correct San Diego standard lie/loft H1 hosel today. I think CPO has very good products they just need to make sure the quality control team stays on point.

I've tried to purchase a couple Toulons from Callaway Preowned and all of them have showed up in either the wrong condition, the wrong finish, or the wrong hosel.  One came with the wrong finish, wrong condition, wrong weight, and wrong grip.  The only thing right about it was the model.

They're great about returns but I've just gotten to the point that it's just not worth the hassle.

So we don't need to hear any more from you?  I take that back, if you've had that many bad experiences from them you should be speaking up.  I just bought my first item from them the day after XMas, and shipping is all wonky.  Not sure to put that on them or UPS - it's been sitting in CLE since 12/29, but not delivered as of today 01/02?  Doesn't even show "out for delivery" or anything.  I blame it on UPS!

I used to buy a lot from them and recommended people buy from them because it seemed like from a condition standpoint you'd get at worst what it was listed as and most of them times the club would show up almost new.  Now you're really lucky if you get the club you ordered and it's almost guaranteed that if you buy something that is listed as hard to differentiate from new you're definitely going to be disappointed when it shows up.

They're always great about returns and it's no questions asked but the hassle of constantly having to return clubs finally outweighed the benefit for me.  Of the last 10 purchases I made from them they may have gotten two of them correct and I had to return six or seven of them for just being completely wrong.

Edited by delmer, 03 January 2019 - 09:43 AM.


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#59 GSDriver

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Posted 03 January 2019 - 10:14 AM

Can't say I have ever had the wrong club shipped to me by CPO, maybe holiday additional staff?

For people buying used equipment, some seem to have some really high expectations....I'm just saying
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#60 radiman

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Posted 03 January 2019 - 11:20 AM

View PostGSDriver, on 03 January 2019 - 10:14 AM, said:

Can't say I have ever had the wrong club shipped to me by CPO, maybe holiday additional staff?

For people buying used equipment, some seem to have some really high expectations....I'm just saying

If that is the case, CPO needs to tone down their descriptions.  A like-new listing, which they state should be hard to tell the difference from an actually new club, should not have scratches and nicks in the crown.  Every wood I have purchased from them over the past 3 years have come this way.  One of them even had a dented face.

Callaway Epic 9* Tensei Pro Orange 70 TX
Titleist 917 F3 15* Tensei Pro Blue 70 TX
Callaway X-Forged UT 21* w/Motore Speeder TS 8.8 X
Callaway 2016 Apex Pro 4-PW KBS 130X
Scotty Cameron Select Newport 2
Callaway MD3 54, 60, 64
All sitting comfortably in my Sun Mountain Sync Cart Bag

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