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KBS Shafts Customer Service Was Awesome


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#1 golfinbrad

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Posted 02 October 2018 - 07:02 PM

If this is the wrong forum please let me know.

I want to start by saying I am in no way associated with KBS Shafts or the golf industry.  However, I felt I needed to give KBS a shout out on their customer service.  Friday was the first time I ever reached out to the company.  It was to explain an issue I was having with one of their shafts.  After sending my email, I got your typical ticket number generic response.  I figured it would stop there or would be followed up with another generic response.  I did receive a reply email Monday requesting additional information.  I provided everything they were asking. What blew me away was about an hour later, I started receiving emails from a Jarrett. We exchanged several emails over the next hour and a half and he/KBS totally fixed the situation.  In a world where everything seems to be automated or about the bottom line, KBS shocked me with a real customer first approach.  I was debating whether to switch to another shaft company, but this experience has be a true die hard user of their shaft.

Again, I am not associated with the company.  GolfWRX is an awesome forum for us to share both our positive and negative experiences.  I just felt this needed to be said.

Thanks again KBS.


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#2 Jagpilotohio

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Posted 02 October 2018 - 07:05 PM

It’s even quicker when you just call their customer service line and talk to Jarrett directly.

Nice guy.
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#3 jj9000

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Posted 02 October 2018 - 10:52 PM

I bent the tips on my C-Taper S+ from normal usage

They were great to deal with, and shipped me a new set.  Still a pain to reshaft and regrip.

But, the best Customer Service is the Customer Service you never have to use.

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#4 bubbagump

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Posted 03 October 2018 - 03:14 PM

Jarrett is the man, I found that some of my ctapers had bent tips and I contacted Jarrett and within like 4 days I had a brand new set on my doorstep.  Excellent customer service, and they really seem to take care of their customers.

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#5 Not Far From Par

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Posted 03 October 2018 - 08:42 PM

I had a great experience as well...
Had some shaft labels peeling a few years back & I inquired to just purchase some new replacements, & they wouldn't have it!
Shipped out free of charge...

Besides the fact I was fitted into my new sticks... it made it much easier knowing I had KBS gear & I would always be taken care of...

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#6 SwingBlues

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Posted 04 October 2018 - 11:00 AM

Yeah, I only needed labels from them and everytime I call them, they are so appreciative of you using their shafts. Great customer service for sure :)
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#7 Ghost_Orchid

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Posted 04 October 2018 - 02:56 PM

Needed shaft labels once...they sent them for free.  Great customer service and shafts.

Using Nippon shafts now.

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#8 nfmoto

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Posted 05 October 2018 - 11:11 AM

KBS helped me out when they didn't have to, and stood by their product years later. Jarrett is the man, and I hope KBS knows how awesome he makes them look as the face of customer service.

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