Here’s the story: November 7th I started my order for a custom Byron Morgan through one of their representatives. After a couple days of tinkering I decided on a 355g weldneck SSS DH89. All the custom stamps and lettering were okayed by the man at the top. The total cost being $1055. I was given a turnaround time of 2-3 months. I put half down for the deposit. I was pumped to have my first custom built putter to my specs.
Long story short, it’s July 1st and I just got the putter in the mail after numerous excuses from the rep. I demanded a discount or my money back early June because I was fed up. The rep said he will see what he can do. Well he finally gets back with me 3 weeks later offering me bulls***. I get angry and ask for Byron’s number directly which he doesn’t agree to, so he ends up giving me a couple hundred off which I hesitantly agreed to...I just wanted the experience to be over.
I open the putter up today, the grip is wrong, the weight is wrong, and the stamping is wrong, which I drew for the rep! They even stamped their own company wrong, I had “B&CO” (“Byron and Company” which they use on everything) vertically sketched on the face...what do I get? “BBCO”.
Sure, Byron has some great stuff but the lack of communication and error in my custom product has really shown their lack of appreciation of customers in my eyes. I absolutely do not recommend ever doing business with Byron Morgan.
Oh...they also messed up a custom headcover set I had ordered as well through a different rep but that's a story for another time, sadly.