Jump to content

Welcome. You are currently viewing the forum as a guest which does not give you access to all the great features at GolfWRX such as viewing all the images, interacting with members, access to all forums and eligiblility to win free giveaways. Registration is fast, simple and absolutely free. Create a FREE GolfWRX account here.

- - - - -

CPO quality control shipping


  • Please log in to reply
10 replies to this topic

#1 thevaultsky

thevaultsky

    Newbie

  • Members
  • Pip
  • 5 posts
  •  
  • Member #: 477090
  • Joined: 07/31/2017
  • Location:Phoenix
GolfWRX Likes : 0

Posted 11 June 2018 - 07:52 PM

Hi all,

I recently chimed in on a set of Apex CF16 Blacks from CPO. Was excited to get them since I've had pretty decent luck with Callaway Preowned.

That said, I was really shocked to see the packaging delivered to me. The box was frankensteined together as it had been ripped in two previously and one seam of the cardboard was completely ripped apart, held together with massive amounts of packing tape.

Was scared, but thought if the irons didn't get damaged, should be all fine.

Opened up the box and didn't seem like they got messed up in transit, until I counted them. The set was 4-PW and the box was missing the 6 Iron. All the irons were individually in plastic.

Of course it's just past 5pm and can't get a hold of their CS until tomorrow. Really bummed. Photos attached. Anyone else get a random shipment from them with the lack of quality control?

Attached Thumbnails

  • blacked out.jpg
  • IMG_8500.jpg
  • IMG_8502.jpg
  • IMG_8503.JPG

Driver: TM 2016 M2 10.5 Kuro Kage 60g S 44.5"
Fairway: TM 2016 M2 3HL Fuji R
Hybrid: COBRA F7 4/5 22* Fuji S
Driving Iron: TITLEIST 716 T-MB 3I DGS300
Irons: TM RSI1 5-PW TTReax90s
Wedges: TITLEIST Vokey SM5 52F/56S/60K
Putter: CAMERON & CROWN Newport 33 / CAMERON & CROWN Newport 2 33 / TM Spider Tour Red 34
Ball: VICE Pro Plus/Pro Plus Soft

Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


1

#2 mikecasc

mikecasc

    Member

  • ClubWRX Charter Members
  • 107 posts
  •  
  • Member #: 254640
  • Joined: 06/06/2013
  • Location:Cental NJ
GolfWRX Likes : 33

Posted 11 June 2018 - 08:03 PM

Bet that was ups and not Callaway.   Looks like something heavy was put on it and pulled the box apart.  Check the shafts, good possibility they are bent too.

2

#3 thevaultsky

thevaultsky

    Newbie

  • Members
  • Pip
  • 5 posts
  •  
  • Member #: 477090
  • Joined: 07/31/2017
  • Location:Phoenix
GolfWRX Likes : 0

Posted 11 June 2018 - 08:09 PM

Shafts look good actually. I was thinking that, but the box itself was already beat up on the parts that were inside and not exposed to tape or the outside. Who knows.

Really wanted to game these on Wednesday. Blerg.
Driver: TM 2016 M2 10.5 Kuro Kage 60g S 44.5"
Fairway: TM 2016 M2 3HL Fuji R
Hybrid: COBRA F7 4/5 22* Fuji S
Driving Iron: TITLEIST 716 T-MB 3I DGS300
Irons: TM RSI1 5-PW TTReax90s
Wedges: TITLEIST Vokey SM5 52F/56S/60K
Putter: CAMERON & CROWN Newport 33 / CAMERON & CROWN Newport 2 33 / TM Spider Tour Red 34
Ball: VICE Pro Plus/Pro Plus Soft

3

#4 Bowlorgolf

Bowlorgolf

    Member

  • Advanced Members
  • PipPipPip
  • 90 posts
  •  
  • Member #: 498000
  • Joined: 04/05/2018
  • Location:WI
  • Handicap:14
GolfWRX Likes : 19

Posted 11 June 2018 - 08:48 PM

Unusual from my experience with CPO. A call and follow-up of pictures are in order. Be sure you have the paperwork with you when you call so you can reference the packet of the box.

4

#5 Socrates

Socrates

    How can it be so *&#% hard to make a shoulder turn?

  • ClubWRX Charter Members
  • 8,563 posts
  •  
  • Member #: 60534
  • Joined: 07/15/2008
  • Location:Winnipeg
  • Handicap:4ish
GolfWRX Likes : 3621

Posted 11 June 2018 - 09:16 PM

This isn't on Callaway.  This is a courier company problem.  No one is going to try and cobble a box together when they have a warehouse of nice new ones right there.  Callaway should be informed just in case you have any issues you don't see, but it is not their doing.

In the dozen or so years that I worked in the industry where we saw all manner of boxes come in the receiving door, you would be surprised at what shape boxes would be in and yet have absolutely no damage done to the clubs.  It always amazed me.

Ping G400 9º TFC 419 Stiff at 45"
Jazz Bear Cat 3 wd Aerotech Stiff
Ping i20 3 Hyb 707H Stiff
X2 Hot 4_-PW Recoil 660 F3 +1/2"
Vokey SM2 52º cc
Ping ES 56º and ES 60º
Scotty X7M Dual 38"
MCC Align Midsize

5

#6 ndkid

ndkid

    Rookie

  • Members
  • PipPip
  • 67 posts
  •  
  • Member #: 398618
  • Joined: 10/06/2015
GolfWRX Likes : 13

Posted 11 June 2018 - 09:33 PM

Six iron fell out of box or someone needed it more.

6

#7 3eagles18

3eagles18

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 886 posts
  •  
  • Member #: 40317
  • Joined: 10/03/2007
  • Location:Texas
GolfWRX Likes : 242

Posted 11 June 2018 - 09:42 PM

CPO does not recycle boxes. This looks like the box tangled with the conveyor/sorter. Look forward to hearing what CPO says.

7

#8 LabRat2

LabRat2

    Rookie

  • Members
  • PipPip
  • 52 posts
  •  
  • Member #: 102391
  • Joined: 01/22/2010
  • Location:ireland
  • Handicap:6
GolfWRX Likes : 11

Posted 12 June 2018 - 02:07 PM

Agree with what has been said above, this is a UPS issue.
Phone CPO customer service and they will look after you, as they have a special UPS account that they code the value of the missing equipment to.

I had a very similar experience where box was damaged and some but not all pieces were missing. All good in the end.

Attached Thumbnails

  • box.JPG

915D4 10.5 Rogue Black 70s
Aeroburner 15  Diamana D80x
Callaway xforged UT 18 TourV 110s
Callaway Apex UT 24 Aldila RIP105x hyb
Callaway Apex Pro (5-7) KBS Tour V 110s
Callaway Apex MB steelfiber i110x (8-pw)
CallawayMD forged 52+56 DG X100 onyx
Callaway MD forged 60 DG s400 onyx
Versa MXM 9HT
Tour B330
WITB Link

8

#9 AzSuperHack76

AzSuperHack76

    Major Winner

  • ClubWRX Charter Members
  • 1,054 posts
  •  
  • Member #: 214249
  • Joined: 12/03/2012
GolfWRX Likes : 467

Posted 12 June 2018 - 02:51 PM

Will echo what the others have said, this is on UPS, Callaway ships in new boxes.

9

#10 thevaultsky

thevaultsky

    Newbie

  • Members
  • Pip
  • 5 posts
  •  
  • Member #: 477090
  • Joined: 07/31/2017
  • Location:Phoenix
GolfWRX Likes : 0

Posted 12 June 2018 - 03:33 PM

Thanks for the responses everyone. It's a bummer the shipment ended up this way. I know with USPS if they open a package they have to label they opened and damaged it. Weird that UPS just tries to put it back together and ghetto tape it themselves with no logging that they damaged it.

I called CPO this morning and they are looking for a single 6 iron that matches. The system randomly said they had one, so might be in luck. If not, will unfortunately send it all back and look for another set.

Driver: TM 2016 M2 10.5 Kuro Kage 60g S 44.5"
Fairway: TM 2016 M2 3HL Fuji R
Hybrid: COBRA F7 4/5 22* Fuji S
Driving Iron: TITLEIST 716 T-MB 3I DGS300
Irons: TM RSI1 5-PW TTReax90s
Wedges: TITLEIST Vokey SM5 52F/56S/60K
Putter: CAMERON & CROWN Newport 33 / CAMERON & CROWN Newport 2 33 / TM Spider Tour Red 34
Ball: VICE Pro Plus/Pro Plus Soft

Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


10

#11 brkuck

brkuck

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,492 posts
  •  
  • Member #: 47240
  • Joined: 01/27/2008
  • Location:Chicagoland
GolfWRX Likes : 284

Posted 12 June 2018 - 03:38 PM

View Postthevaultsky, on 12 June 2018 - 03:33 PM, said:

Thanks for the responses everyone. It's a bummer the shipment ended up this way. I know with USPS if they open a package they have to label they opened and damaged it. Weird that UPS just tries to put it back together and ghetto tape it themselves with no logging that they damaged it.

I called CPO this morning and they are looking for a single 6 iron that matches. The system randomly said they had one, so might be in luck. If not, will unfortunately send it all back and look for another set.

That is the usual consensus with CPO and them making it right.  Ive ordered a bunch of things from them and never had a problem.  Bummer what happened.  Good luck getting the set completed.

11



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

GolfWRX Sponsors