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Order from Japan Rakuten?

Rakuten

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18 replies to this topic

#1 Bogey London

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Posted 08 May 2018 - 10:45 PM

Hi,

I am thinking about ordering some golf clubs from the website Rakuten in Japan.

I would like to know some experiences whether there is any difficulty, tax, etc involved in the process.

Thanks.

"There are three ways of going to hell: women, gambling, and trusting experts. Women are the most fun, gambling is the most exciting, but trusting experts is the most certain."
(President De Gaulle)
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Driver - PRGR Super Egg Long-Spec 9.5*

Fairway wood - Honma TW727 15*

Rescue - Titliest 816 18*

Irons and Wedges - Itobori copper finish 4-P, 52, 56, 60

Putter - Itobori

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#2 Holy Moses

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Posted 08 May 2018 - 11:03 PM

I got a Ping putter from them. No issues at all. Dealer emailed me in somewhat broken English, but I had no problems. Putter built to spec.
Ping G30 LS Tec 10* (DI-6X)
Ping G30 17* 5W (DI-7X)
Ping i20 3 (DI-95S), 4-UW (PX 6.0)
Ping Glide 56*SS, 60*ES (PX 6.0)
Ping Vault Arna

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#3 puresurfr

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Posted 08 May 2018 - 11:49 PM

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

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#4 Rrsclyde

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Posted 09 May 2018 - 06:00 AM

I've purchased numerous items, irons, shoes, etc. with no problems.
Ping G400 Max 10.5 Project X THCE custom shaft
Mizuno JPX900 5 wood
Titleist 816H1 hybrid
Titleist AP3 5 iron PX LZ 5.0
Titleist VG3 ('18) 6-PW MRC OTi 105 stiff
Titleist AP3 AW PX LZ 5.0
Miura K grind 55* KBS Hi-Rev 2.0
TM Hie Toe 60* KBS Hi-Rev 2.0
Bettinardi QB8
GP Tour Velvet 360

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#5 autronicdsm

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Posted 09 May 2018 - 09:25 AM

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?


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#6 Kingcat990

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Posted 09 May 2018 - 08:39 PM

Never had a problem with Rakuten. Have purchased many items.
Wyoming Cowboys

WITB
Ping Rapture 13 TFC X
PRGR Nabla 18 M43S
Honma 737c 21 Type A S
Masda Fast Blades 4-P Nippon 120S
EON TW15 52/58 Nippon Wedge S
Piretti Matera
MacGregor VIP Heads 2-P Welded/Copper Finish --FOR SALE--
Royal Collection BBD V7 5-P S200
Miura Baby Blades 3-P

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#7 puresurfr

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Posted 09 May 2018 - 11:01 PM

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

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#8 Kingcat990

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Posted 09 May 2018 - 11:03 PM

View Postpuresurfr, on 09 May 2018 - 11:01 PM, said:

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

What kind of driver is it? You have good taste I may want to buy it off you.

Edited by Kingcat990, 09 May 2018 - 11:03 PM.

Wyoming Cowboys

WITB
Ping Rapture 13 TFC X
PRGR Nabla 18 M43S
Honma 737c 21 Type A S
Masda Fast Blades 4-P Nippon 120S
EON TW15 52/58 Nippon Wedge S
Piretti Matera
MacGregor VIP Heads 2-P Welded/Copper Finish --FOR SALE--
Royal Collection BBD V7 5-P S200
Miura Baby Blades 3-P

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#9 95124hacker

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Posted 10 May 2018 - 12:23 AM

My only incident with Rakuten was with Golfpartner as well. I ordered a driver with Stiff shaft but I received an X-Stiff instead. I actually played the X and it was fine but I really didn’t have a way to exchange it.

Note I’ve purchased dozens of other gear from Golfpartner without incident so that one time was an anomaly.
Competition bag:
Callaway Fusion 9*, Tensei CK Blue (non Pro) 70S
Cobra King LTD 3-4 FW, UST Elements Chrome 7F4
Cobra King F7 2-3 hybrid
Srixon Z545 Black (Japan model) 4-AW, Design Tuning NS Pro 980GH
Cleveland RTX-3 V-MG 54* & 58*
Odyssey Lucky 777 CS
Ball: still experimenting...

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#10 Bravo36

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Posted 10 May 2018 - 10:51 AM

I have bought various golf gear thru Rakuten for several years from different vendors without incident.  They are usually very proficient in their dealings with the US folks.  I have never had to pay any additional customs taxes or such either.

It is my understanding that the vendors selling on their site have to pay a large sum of money, like a surety bond or something like that, before they are allowed to sell their merchandise .  I'm not sure of the amount, but I've heard thru various sources that it is around $8K.  All the vendors there are vetted.

I will warn you to pay attention to exactly what you are buying in order to avoid having to go thru any returns, which I imagine could be a pain in the keester.  I have always received my items in very good condition in less than 10 days without fail as well.

Best of luck!


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#11 autronicdsm

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Posted 10 May 2018 - 07:47 PM

View Postpuresurfr, on 09 May 2018 - 11:01 PM, said:

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

Oh, that's surprising. I have bought few clubs from them (brand new in plastic too!) and everything was fine. I know they don't do returns but if they sent you the wrong club... What did you order and what did you receive?

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#12 puresurfr

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Posted 10 May 2018 - 09:22 PM

I ordered a Ryoma Maxima D1 Special Tuning Driver in 9.5 deg loft with Attas G7 and they sent me a Ryoma Maxima D1 Type V 9.5 deg with Attas G7

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#13 sirukuma

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Posted 16 May 2018 - 12:14 PM

No experience buying golf equipment on Rakuten.   However, my Japanese wife orders stuff all the time and we've never had an issue with any sellers and never had to pay any tax or had shipments held up by customs etc....

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#14 Neverfaze

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Posted 03 June 2018 - 07:10 AM

Looking at a few things myself on there, any sellers anyone would specifically recommend? Looking at atomicgolf specifically...

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#15 Holy Moses

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Posted 03 June 2018 - 09:02 AM

Golf Ranger was great for me

Ping G30 LS Tec 10* (DI-6X)
Ping G30 17* 5W (DI-7X)
Ping i20 3 (DI-95S), 4-UW (PX 6.0)
Ping Glide 56*SS, 60*ES (PX 6.0)
Ping Vault Arna

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#16 boulAAYYY

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Posted 05 June 2018 - 03:58 PM

I never had problem and a lot of time no customer fee.
Ping G400 LST 9*(DL and HM) W/ Matrix TP7HDe XX
Callaway x2hot Aldila tour green 85TX
Honma TW-U forged 18* W/ Modus 105x
Honma TW737V 4-pw w/ KBS $-Taper
Callaway md3 49/54/58 w/ KBS tour X
Scotty Cameron Futura 5s 35"
Swing: https://youtu.be/dRK_GXV7rDg (Driver FV)
https://youtu.be/2pszXHplqx4 (DTL)

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#17 puresurfr

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Posted 07 June 2018 - 10:20 AM

I have been contacted by Golf Partner ( Rakuten ) and we are in the process of returning the driver.  They have been very very professional ever since my credit card company contacted them.

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#18 Swisstrader98

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Posted 07 June 2018 - 09:31 PM

Just avoid TSG. Otherwise all good

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#19 dunn

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Posted 08 June 2018 - 12:48 PM

I had favorable experience with TAG, maybe it was a fluke idk

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