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Order from Japan Rakuten?

Rakuten

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25 replies to this topic

#1 Bogey London

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Posted 08 May 2018 - 10:45 PM

Hi,

I am thinking about ordering some golf clubs from the website Rakuten in Japan.

I would like to know some experiences whether there is any difficulty, tax, etc involved in the process.

Thanks.

"There are three ways of going to hell: women, gambling, and trusting experts. Women are the most fun, gambling is the most exciting, but trusting experts is the most certain."
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#2 Holy Moses

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Posted 08 May 2018 - 11:03 PM

I got a Ping putter from them. No issues at all. Dealer emailed me in somewhat broken English, but I had no problems. Putter built to spec.
Ping G30 LS Tec 10* (DI-6X)
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#3 puresurfr

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Posted 08 May 2018 - 11:49 PM

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

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#4 Rrsclyde

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Posted 09 May 2018 - 06:00 AM

I've purchased numerous items, irons, shoes, etc. with no problems.
Ping G400 Max 10.5 Project X THCE custom shaft
Mizuno JPX900 5 wood
Mizuno JPX hybrid
Mizuno JPX 900 Forged 4-GW, PX LZ 5.5
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Bettinardi QB8
GP Tour Velvet 360

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#5 autronicdsm

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Posted 09 May 2018 - 09:25 AM

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?


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#6 Kingcat990

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Posted 09 May 2018 - 08:39 PM

Never had a problem with Rakuten. Have purchased many items.
Wyoming Cowboys

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PRGR Nabla RS02M43S
PRGR Nabla 18 M43S
Masda Fast Blades 5-P Nippon 120S
EON TW15 52/58 Nippon Wedge S
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Miura Baby Blades
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#7 puresurfr

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Posted 09 May 2018 - 11:01 PM

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

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#8 Kingcat990

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Posted 09 May 2018 - 11:03 PM

View Postpuresurfr, on 09 May 2018 - 11:01 PM, said:

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

What kind of driver is it? You have good taste I may want to buy it off you.

Edited by Kingcat990, 09 May 2018 - 11:03 PM.

Wyoming Cowboys

WITB
PRGR Nabla RS02M43S
PRGR Nabla 18 M43S
Masda Fast Blades 5-P Nippon 120S
EON TW15 52/58 Nippon Wedge S
Piretti Matera
MacGregor VIP Heads 2-P Welded/Copper Finish
Miura Baby Blades
1-P

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#9 95124hacker

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Posted 10 May 2018 - 12:23 AM

My only incident with Rakuten was with Golfpartner as well. I ordered a driver with Stiff shaft but I received an X-Stiff instead. I actually played the X and it was fine but I really didn’t have a way to exchange it.

Note I’ve purchased dozens of other gear from Golfpartner without incident so that one time was an anomaly.
Callaway Fusion 9*, Fujikura Pro 63S
'16 M1 3HL (17*), Fujikura Pro 70S
King F7 2-3 (19*), Fujikura Pro 75h, S
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'11 OnOff Forged 5-PW, Roddio Pentacross I-10, S
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#10 Bravo36

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Posted 10 May 2018 - 10:51 AM

I have bought various golf gear thru Rakuten for several years from different vendors without incident.  They are usually very proficient in their dealings with the US folks.  I have never had to pay any additional customs taxes or such either.

It is my understanding that the vendors selling on their site have to pay a large sum of money, like a surety bond or something like that, before they are allowed to sell their merchandise .  I'm not sure of the amount, but I've heard thru various sources that it is around $8K.  All the vendors there are vetted.

I will warn you to pay attention to exactly what you are buying in order to avoid having to go thru any returns, which I imagine could be a pain in the keester.  I have always received my items in very good condition in less than 10 days without fail as well.

Best of luck!


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#11 autronicdsm

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Posted 10 May 2018 - 07:47 PM

View Postpuresurfr, on 09 May 2018 - 11:01 PM, said:

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

Oh, that's surprising. I have bought few clubs from them (brand new in plastic too!) and everything was fine. I know they don't do returns but if they sent you the wrong club... What did you order and what did you receive?

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#12 puresurfr

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Posted 10 May 2018 - 09:22 PM

I ordered a Ryoma Maxima D1 Special Tuning Driver in 9.5 deg loft with Attas G7 and they sent me a Ryoma Maxima D1 Type V 9.5 deg with Attas G7

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#13 sirukuma

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Posted 16 May 2018 - 12:14 PM

No experience buying golf equipment on Rakuten.   However, my Japanese wife orders stuff all the time and we've never had an issue with any sellers and never had to pay any tax or had shipments held up by customs etc....

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#14 Neverfaze

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Posted 03 June 2018 - 07:10 AM

Looking at a few things myself on there, any sellers anyone would specifically recommend? Looking at atomicgolf specifically...

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#15 Holy Moses

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Posted 03 June 2018 - 09:02 AM

Golf Ranger was great for me

Ping G30 LS Tec 10* (DI-6X)
Ping Rapture 3W 13.5* (DI-7X)
Ping i20 3 (DI-95S), 4-UW (PX 6.0)
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#16 boulAAYYY

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Posted 05 June 2018 - 03:58 PM

I never had problem and a lot of time no customer fee.
Ping G400 LST 9*(DL and HM) W/ Matrix TP7HDe XX
Callaway x2hot Aldila tour green 85TX
Honma TW-U forged 18* W/ KBS Prototype 95X
Honma TW737V 4-pw w/ KBS $-Taper
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Scotty Cameron Futura 5s 35"
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#17 puresurfr

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Posted 07 June 2018 - 10:20 AM

I have been contacted by Golf Partner ( Rakuten ) and we are in the process of returning the driver.  They have been very very professional ever since my credit card company contacted them.

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#18 Swisstrader98

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Posted 07 June 2018 - 09:31 PM

Just avoid TSG. Otherwise all good

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#19 dunn

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Posted 08 June 2018 - 12:48 PM

I had favorable experience with TAG, maybe it was a fluke idk

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#20 Millbrook

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Posted 23 October 2018 - 11:02 AM

Any body used Banzaigolf and how was it.

All comments are made from the point of
view of my learning and not a claim
to expertise.

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#21 autronicdsm

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Posted 23 October 2018 - 03:25 PM

If you guys are worried about buying used gear and getting a wrong item shipped, you can try buyee. You get a japanese mailing address, stuff gets shipped to it, then you can request package inspection, photos, etc. Then you pay shipping to you and they send it. I've ordered Basielus AAA shaft that way and added their protective packaging service. Pricey but worth it if you're buying expensive s***.

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#22 8iron175

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Posted 04 November 2018 - 09:14 PM

Avoid tsg

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#23 davo32683

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Posted 07 November 2018 - 08:24 AM

I too am eyeballing ordering an iron set or two from Rakuten.

What is the approximate shipping cost? Any customs fees; etc upon receipt?
Titleist TS2 8.5° EF White T1100 65 6.5
Titleist TS3 15° 3 Wood EF White T1100 75 6.5
Bridgestone J15 CB 4-PW Modus 120X
Titleist Vokey SM6 Raw 50° Modus 120X
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#24 Millbrook

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Posted 07 November 2018 - 08:29 AM

I believe the companies on there have a chart which shows shipping cost based on weight.

We pay customs, Value Added Tax and a handling charge here in the UK can't speak for the US
All comments are made from the point of
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to expertise.

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#25 Kingcat990

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Posted 07 November 2018 - 09:51 AM

I haven't ever had to pay customs or VAT here on the west coast. Just the item price and shipping (which has been increasing exponentially as of late).

Wyoming Cowboys

WITB
PRGR Nabla RS02M43S
PRGR Nabla 18 M43S
Masda Fast Blades 5-P Nippon 120S
EON TW15 52/58 Nippon Wedge S
Piretti Matera
MacGregor VIP Heads 2-P Welded/Copper Finish
Miura Baby Blades
1-P

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#26 jaymay82

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Posted 07 November 2018 - 02:41 PM

No issues here.  I've bought from Golf Puresuto, Atomicgolf, Golf Ranger.

Being in Hawaii, the shipping is actually faster than the US Mainland guys for once.
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