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Order from Japan Rakuten?

Rakuten

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#1 Bogey London

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Posted 08 May 2018 - 10:45 PM

Hi,

I am thinking about ordering some golf clubs from the website Rakuten in Japan.

I would like to know some experiences whether there is any difficulty, tax, etc involved in the process.

Thanks.

"There are three ways of going to hell: women, gambling, and trusting experts. Women are the most fun, gambling is the most exciting, but trusting experts is the most certain."
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#2 Holy Moses

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Posted 08 May 2018 - 11:03 PM

I got a Ping putter from them. No issues at all. Dealer emailed me in somewhat broken English, but I had no problems. Putter built to spec.
Ping G30 LS Tec 10* (DI-6X)
Ping G30 17* 5W (DI-7X)
Ping i20 3 (DI-95S), 4-UW (PX 6.0)
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#3 puresurfr

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Posted 08 May 2018 - 11:49 PM

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

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#4 Rrsclyde

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Posted 09 May 2018 - 06:00 AM

I've purchased numerous items, irons, shoes, etc. with no problems.
Ping G400 Max 10.5 Project X THCE custom shaft
Cobra 4W PX Hzrdus Red shaft
Callaway Epic 4H KBS Tour Proto hybrid shaft
Honma TW737P 5-11 Nippon 950GH stiff/regular
Miura K grind 55* & 60* KBS Hi-Rev 2.0
Bettinardi QB8
Lamkin Z5 Tour Taper grips

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#5 autronicdsm

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Posted 09 May 2018 - 09:25 AM

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?


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#6 Kingcat990

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Posted 09 May 2018 - 08:39 PM

Never had a problem with Rakuten. Have purchased many items.
Wyoming Cowboys

WITB
Ping Rapture 13 TFC X
PRGR Nabla 18 M43S
Honma 737c 21 Type A S
Masda Fast Blades 4-P Nippon 120S
EON TW15 52/58 Nippon Wedge S
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#7 puresurfr

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Posted 09 May 2018 - 11:01 PM

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

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#8 Kingcat990

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Posted 09 May 2018 - 11:03 PM

View Postpuresurfr, on 09 May 2018 - 11:01 PM, said:

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

What kind of driver is it? You have good taste I may want to buy it off you.

Edited by Kingcat990, 09 May 2018 - 11:03 PM.

Wyoming Cowboys

WITB
Ping Rapture 13 TFC X
PRGR Nabla 18 M43S
Honma 737c 21 Type A S
Masda Fast Blades 4-P Nippon 120S
EON TW15 52/58 Nippon Wedge S
Piretti Matera
MacGregor VIP Heads 2-P Welded/Copper Finish --FOR SALE--
Royal Collection BBD V7 5-P S200
Miura Baby Blades 3-P

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#9 95124hacker

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Posted 10 May 2018 - 12:23 AM

My only incident with Rakuten was with Golfpartner as well. I ordered a driver with Stiff shaft but I received an X-Stiff instead. I actually played the X and it was fine but I really didn’t have a way to exchange it.

Note I’ve purchased dozens of other gear from Golfpartner without incident so that one time was an anomaly.
Competition bag:
Callaway Fusion 9*, Oban Devotion 6X
Cobra King F7 3-4 FW
Cobra King F7 2-3 hybrid
Ben Hogan Ft. Worth Hi 21* #4 utility iron, KBS Tour V
Srixon Z545 Black (Japan model) 5-AW, Design Tuning NS Pro 980GH
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#10 Bravo36

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Posted 10 May 2018 - 10:51 AM

I have bought various golf gear thru Rakuten for several years from different vendors without incident.  They are usually very proficient in their dealings with the US folks.  I have never had to pay any additional customs taxes or such either.

It is my understanding that the vendors selling on their site have to pay a large sum of money, like a surety bond or something like that, before they are allowed to sell their merchandise .  I'm not sure of the amount, but I've heard thru various sources that it is around $8K.  All the vendors there are vetted.

I will warn you to pay attention to exactly what you are buying in order to avoid having to go thru any returns, which I imagine could be a pain in the keester.  I have always received my items in very good condition in less than 10 days without fail as well.

Best of luck!


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#11 autronicdsm

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Posted 10 May 2018 - 07:47 PM

View Postpuresurfr, on 09 May 2018 - 11:01 PM, said:

View Postautronicdsm, on 09 May 2018 - 09:25 AM, said:

View Postpuresurfr, on 08 May 2018 - 11:49 PM, said:

I just ordered a driver from Rakuten Global Japan and the store sent me the wrong driver.....I contacted them and they can't help me or return the driver....so I have contacted my Credit Card Co. for assistance.  I HATE RAKUTEN !

Dang... which seller?

golfpartner

Oh, that's surprising. I have bought few clubs from them (brand new in plastic too!) and everything was fine. I know they don't do returns but if they sent you the wrong club... What did you order and what did you receive?

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#12 puresurfr

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Posted 10 May 2018 - 09:22 PM

I ordered a Ryoma Maxima D1 Special Tuning Driver in 9.5 deg loft with Attas G7 and they sent me a Ryoma Maxima D1 Type V 9.5 deg with Attas G7

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#13 sirukuma

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Posted 16 May 2018 - 12:14 PM

No experience buying golf equipment on Rakuten.   However, my Japanese wife orders stuff all the time and we've never had an issue with any sellers and never had to pay any tax or had shipments held up by customs etc....

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