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Seller cancels transaction due to shipping cost of bag, acceptable?


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#91 gbartko

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Posted 17 April 2018 - 04:28 AM

View PostGojira, on 16 April 2018 - 01:19 PM, said:

I think he should have eaten it and then learned his lesson on factoring shipping costs before posting the on BST.  Good that he refunded immediately, but you already completed the transaction.  He could have just as easily received a better offer and blamed shipping for cancelling yours.  In short...I'd leave neutral to negative feedback.

Iíve sold drivers on here for $60 that cost $40 to ship. Problem is nobody would buy it for $100 even if I did factor in a worst case scenario shipping cost.

For something like bags I would probably change my normal policy to ďbuyer pays shippingĒ.

I think cancelling is ok because Iíve been in the sellers shoes. Luckily the guys I was selling to were gracious enough to send more money when they found out the shipping costs even though I did not ask.

Since the OP was trying to work w/ the seller itís a bummer but I think you have to let it go this time.

Just my 2 cents. 🙂

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Edited by gbartko, 17 April 2018 - 04:29 AM.

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#92 TerryHoitz13

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Posted 17 April 2018 - 08:19 AM

View Postgbartko, on 17 April 2018 - 04:28 AM, said:

View PostGojira, on 16 April 2018 - 01:19 PM, said:

I think he should have eaten it and then learned his lesson on factoring shipping costs before posting the on BST.  Good that he refunded immediately, but you already completed the transaction.  He could have just as easily received a better offer and blamed shipping for cancelling yours.  In short...I'd leave neutral to negative feedback.

I've sold drivers on here for $60 that cost $40 to ship. Problem is nobody would buy it for $100 even if I did factor in a worst case scenario shipping cost.

For something like bags I would probably change my normal policy to "buyer pays shipping".

I think cancelling is ok because I've been in the sellers shoes. Luckily the guys I was selling to were gracious enough to send more money when they found out the shipping costs even though I did not ask.

Since the OP was trying to work w/ the seller it's a bummer but I think you have to let it go this time.

Just my 2 cents. ��

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Where are you shipping to that it costs $40 to ship a driver?

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#93 Dreadzombie

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Posted 17 April 2018 - 08:24 AM

Bit of a dick move, and should have known the cost to ship a bag wouldn't be cheap. Rather than trying to work with you on price he noped out and refunded you. I'd be a bit frustrated, but at least you got your money back and can hopefully find another bag

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#94 Konklifer

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Posted 17 April 2018 - 08:26 AM

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.
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#95 golf1836

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Posted 17 April 2018 - 08:34 AM

He should have kept the deal and he could of tried to  ask for a few extra bucks for shipping nothing to lose if the buyer said no. Seems like he got a better offer. With that being said always check with fedex for larger items they are usually cheaper. Also problem is finding a box to fit a bag.


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#96 Gdashoff

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Posted 17 April 2018 - 08:44 AM

I just don't get the outrage, maybe I'm too new. He's been in communication, he got multiple online quotes before listing the item, he went to all three shipping places to see if any of them were lower. Does no one get the benefit of a doubt or a break anymore?

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#97 seslwr1

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Posted 17 April 2018 - 09:07 AM

Shipping of a golf bag always throws people off.  Recently, I sold a Sun Mountain bag locally.  The reason I didn't sell online was due to the high shipping costs.  I went online and calculated shipping with FedEx beforehand.  Here's how the shipping costs shook out (I live in the Northeast):  Major City about two hours drive from me - $26; Chicago - $51; L.A. - $85.
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#98 Dreadzombie

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Posted 17 April 2018 - 09:17 AM

Yea, just read the sellers reply and it seems like a bit more of an honest mistake. I always pre-package my stuff and have the label printed at home to avoid any unforeseen costs. Could always be worse, hope it all works out!

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#99 Lord Helmet

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Posted 17 April 2018 - 09:18 AM

View PostKonklifer, on 17 April 2018 - 08:26 AM, said:

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.

Did you research the cost of shipping prior to listing and price that into the sale of the bag?

Edited by Lord Helmet, 17 April 2018 - 09:18 AM.

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#100 Konklifer

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Posted 17 April 2018 - 09:20 AM

View PostLord Helmet, on 17 April 2018 - 09:18 AM, said:

View PostKonklifer, on 17 April 2018 - 08:26 AM, said:

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.

Did you research the cost of shipping prior to listing and price that into the sale of the bag?

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#101 Gdashoff

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Posted 17 April 2018 - 09:21 AM

View PostLord Helmet, on 17 April 2018 - 09:18 AM, said:

View PostKonklifer, on 17 April 2018 - 08:26 AM, said:

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.

Did you research the cost of shipping prior to listing and price that into the sale of the bag?

He already said in his first post he got online quotes from all three carriers for dimension and weight.

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#102 deadsolid...shank

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Posted 17 April 2018 - 09:26 AM

View PostKonklifer, on 17 April 2018 - 08:26 AM, said:

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.

I admittedly don't know the timeline. And if this was an overnight deal and the thread got posted before you got a chance to respond then I would recant most of my posts in this thread because my entire question of the thread was why didn't you respond to him when he messaged about helping with the shipping?

"i messaged him offering to work with him on the shipping costs but radio silence."   From the OP. I believe you at least owed him the courtesy of a reply.
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#103 Nessism

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Posted 17 April 2018 - 09:29 AM

USPS Priority is crazy expensive these days for most packages other than Flat Rate boxes.  UPS is much cheaper most of the time if the package is going very far and/or is heavy.  Fedex is also cheaper, but Paypal doesn't have a Fedex connection so I rarely use that other than for ebay, which does have the link.  

I've found USPS cost estimating to be spot on, but not UPS.  That can get frustrating at times.  I've gone so far as to build a few extra bucks into my selling price with the understanding that I'll refund the difference if there is any.  Of course most people (especially here) are squeezing on price so many don't want to hear talk like this but some are agreeable.
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#104 deadsolid...shank

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Posted 17 April 2018 - 09:34 AM

View PostNessism, on 17 April 2018 - 09:29 AM, said:

USPS Priority is crazy expensive these days for most packages other than Flat Rate boxes.  UPS is much cheaper most of the time if the package is going very far and/or is heavy.  Fedex is also cheaper, but Paypal doesn't have a Fedex connection so I rarely use that other than for ebay, which does have the link.  

I've found USPS cost estimating to be spot on, but not UPS.  That can get frustrating at times.  I've gone so far as to build a few extra bucks into my selling price with the understanding that I'll refund the difference if there is any.  Of course most people (especially here) are squeezing on price so many don't want to hear talk like this but some are agreeable.

I've actually slowed way down on my selling just because of shipping prices. It seems almost impossible anymore to send a driver and not have the measurements come back oversized.

Last bag I sent was via FedEx ground where I have an account, It still shocked me with how expensive it was.
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#105 eagle1997

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Posted 17 April 2018 - 09:36 AM

View PostNessism, on 17 April 2018 - 09:29 AM, said:

USPS Priority is crazy expensive these days for most packages other than Flat Rate boxes.  UPS is much cheaper most of the time if the package is going very far and/or is heavy.  Fedex is also cheaper, but Paypal doesn't have a Fedex connection so I rarely use that other than for ebay, which does have the link.  

I've found USPS cost estimating to be spot on, but not UPS.  That can get frustrating at times.  I've gone so far as to build a few extra bucks into my selling price with the understanding that I'll refund the difference if there is any.  Of course most people (especially here) are squeezing on price so many don't want to hear talk like this but some are agreeable.

slightly off topic...

can one of the more experienced sellers please explain why they don't just list as the cost of item plus actual shipping?  or agreeing to split actual shipping?

more work?  
buyers typically want a "total price" vs "variable price"?
it's just how it's always been done?

thanks in advance.

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#106 Nessism

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Posted 17 April 2018 - 09:43 AM

View Posteagle1997, on 17 April 2018 - 09:36 AM, said:

slightly off topic...

can one of the more experienced sellers please explain why they don't just list as the cost of item plus actual shipping?  or agreeing to split actual shipping?


Honestly...it's because (many) people buying here are incredibly cheap and want the benefit of a cheap (all rolled up) price!
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#107 deadsolid...shank

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Posted 17 April 2018 - 09:43 AM

View Posteagle1997, on 17 April 2018 - 09:36 AM, said:

View PostNessism, on 17 April 2018 - 09:29 AM, said:

USPS Priority is crazy expensive these days for most packages other than Flat Rate boxes.  UPS is much cheaper most of the time if the package is going very far and/or is heavy.  Fedex is also cheaper, but Paypal doesn't have a Fedex connection so I rarely use that other than for ebay, which does have the link.  

I've found USPS cost estimating to be spot on, but not UPS.  That can get frustrating at times.  I've gone so far as to build a few extra bucks into my selling price with the understanding that I'll refund the difference if there is any.  Of course most people (especially here) are squeezing on price so many don't want to hear talk like this but some are agreeable.

slightly off topic...

can one of the more experienced sellers please explain why they don't just list as the cost of item plus actual shipping?  or agreeing to split actual shipping?

more work?  
buyers typically want a "total price" vs "variable price"?
it's just how it's always been done?

thanks in advance.

Only thing I can think of is needing two payments.  Unless you do have the actual amount before you send it.
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#108 KCCO

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Posted 17 April 2018 - 09:47 AM

I'm not siding with anyone as I don't think it is all that big of a deal, Shipping a bag can be a little difficult to estimate as sending coast to coast (NJ to CA) can cost triple (NJ to VA). I'm sure once he tried sending and saw costs he didn't want to just give his bag away. I guess sometimes sellers have a line they don't want to cross for "eating it". I assumed a set of irons would be about $20 from jersey to Washington, turned out to be $38...yes I ate it because the clubs were priced high enough to not notice, but bags I'm sure being very oversized can be much different as shipping can cost almost as much as bag in some situations. I don't think anyone was done wrong intentionally in this transaction so really shouldn't be mark against sellers feedback.
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#109 Jagpilotohio

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Posted 17 April 2018 - 09:49 AM

Seriously guys?   I can’t believe this thread is still rolling.

The only thing I can see that perhaps should have been addressed is the seller asking the buyer if he would consider covering some of the unexpectedly crazy shipping costs since it was going all the way across the country.

My guess is that the seller probably thought the buyer would be irritated that he was “changing the deal” after the fact, and get angry and say no.  Instead of having an unpleasant conflict, he just decided to refund the the money, apologize, and move on.

I’d say this should be put to bed. Really. Using the microscope and tweezers to dissect it really isn’t necessary.
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#110 Jagpilotohio

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Posted 17 April 2018 - 09:55 AM

View Posteagle1997, on 17 April 2018 - 09:36 AM, said:

View PostNessism, on 17 April 2018 - 09:29 AM, said:

USPS Priority is crazy expensive these days for most packages other than Flat Rate boxes.  UPS is much cheaper most of the time if the package is going very far and/or is heavy.  Fedex is also cheaper, but Paypal doesn't have a Fedex connection so I rarely use that other than for ebay, which does have the link.  

I've found USPS cost estimating to be spot on, but not UPS.  That can get frustrating at times.  I've gone so far as to build a few extra bucks into my selling price with the understanding that I'll refund the difference if there is any.  Of course most people (especially here) are squeezing on price so many don't want to hear talk like this but some are agreeable.

slightly off topic...

can one of the more experienced sellers please explain why they don't just list as the cost of item plus actual shipping?  or agreeing to split actual shipping?

more work?  
buyers typically want a "total price" vs "variable price"?
it's just how it's always been done?

thanks in advance.

Because the shipping varies depending on where it’s going.  You can’t know the actual shipping, unless it’s in a flat rate box, until you know the buyers address.

So it’s an extra step in the negotiations.  God forbid we make BST deals any more complicated seeing as we have a new thread every day on disagreements.

By including shipping in your price the “deal” and the negotiations are simpler. It doesn’t matter where the buyer lives.....UNTIL IT DOES.  Like here.

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#111 deadsolid...shank

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Posted 17 April 2018 - 10:03 AM

View PostJagpilotohio, on 17 April 2018 - 09:49 AM, said:

Seriously guys?   I can’t believe this thread is still rolling.

The only thing I can see that perhaps should have been addressed is the seller asking the buyer if he would consider covering some of the unexpectedly crazy shipping costs since it was going all the way across the country.

My guess is that the seller probably thought the buyer would be irritated that he was “changing the deal” after the fact, and get angry and say no.  Instead of having an unpleasant conflict, he just decided to refund the the money, apologize, and move on.

I’d say this should be put to bed. Really. Using the microscope and tweezers to dissect it really isn’t necessary.

Jag,  the buyer actually messaged the seller asking about helping with the shipping costs but didn't get a response.
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#112 Jagpilotohio

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Posted 17 April 2018 - 10:13 AM

View Postdeadsolid...shank, on 17 April 2018 - 10:03 AM, said:

View PostJagpilotohio, on 17 April 2018 - 09:49 AM, said:

Seriously guys?   I can’t believe this thread is still rolling.

The only thing I can see that perhaps should have been addressed is the seller asking the buyer if he would consider covering some of the unexpectedly crazy shipping costs since it was going all the way across the country.

My guess is that the seller probably thought the buyer would be irritated that he was “changing the deal” after the fact, and get angry and say no.  Instead of having an unpleasant conflict, he just decided to refund the the money, apologize, and move on.

I’d say this should be put to bed. Really. Using the microscope and tweezers to dissect it really isn’t necessary.

Jag,  the buyer actually messaged the seller asking about helping with the shipping costs but didn't get a response.

Yes...If I’m reading things correctly, apparently the message was sent while the seller was sleeping.  They’re on opposite coasts.

Since the buyer has now publicly offered to cover some of the shipping costs, perhaps we will have a happy ending and they actually make the deal happen.

I don’t know. Perhaps not.  Perhaps the seller is now irritated at the buyer for calling him out on this thread and wants nothing to do with him.

I think I personally would tell the seller to go pound sand at this point for making a federal case out of such a small issue in front of the whole community, but I’m a crotchety 50 year old with no patience for such garbage and I would  be totally pissed off by the whole debacle by this point.
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#113 Lord Helmet

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Posted 17 April 2018 - 10:23 AM

View PostGdashoff, on 17 April 2018 - 09:21 AM, said:

View PostLord Helmet, on 17 April 2018 - 09:18 AM, said:

View PostKonklifer, on 17 April 2018 - 08:26 AM, said:

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.

Did you research the cost of shipping prior to listing and price that into the sale of the bag?

He already said in his first post he got online quotes from all three carriers for dimension and weight.

Maybe Im missing the timeline - but did the seller get online quotes before or after pricing the bag for sale.
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#114 Gdashoff

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Posted 17 April 2018 - 10:28 AM

View PostLord Helmet, on 17 April 2018 - 10:23 AM, said:

View PostGdashoff, on 17 April 2018 - 09:21 AM, said:

View PostLord Helmet, on 17 April 2018 - 09:18 AM, said:

View PostKonklifer, on 17 April 2018 - 08:26 AM, said:

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.

Did you research the cost of shipping prior to listing and price that into the sale of the bag?

He already said in his first post he got online quotes from all three carriers for dimension and weight.

Maybe Im missing the timeline - but did the seller get online quotes before or after pricing the bag for sale.

From page 2, hard to find with all the nonsense drowning out actual posts that are useful.


"I have read through this thread and want to respond.

While I did not go in person to USPS, FedEx, or UPS before I listed the bag, I did do online quotes to all three (weight and dimensions included) and felt I could ship the bag for $25-26 via USPS. When I went in person, to two different post offices, I was quoted $60+. I then went to UPS and FedEx and the cheapest between the two of them was $82. I was shocked and embarrassed that I had miscalculated so badly. I contacted the buyer, explained my findings, apologized for not doing my due diligence, and refunded the payment. I only mentioned I would try to sell it locally because I could not imagine being able to ship it for a reasonable amount. I did not accept a higher offer or ignore the buyer and still have the bag in my possession.

I understand the buyer is disappointed. I would be too. I apologized for not doing the legwork on shipping before listing it at the asking price and refunded his money promptly. That said, I stand by my decision and have learned from it. If that results in negative feedback, I will accept that."



Didn't come out shooting flames like all these other dispute posts and seems pretty straight forward and logical.

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#115 Lord Helmet

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Posted 17 April 2018 - 10:31 AM

View PostGdashoff, on 17 April 2018 - 10:28 AM, said:

View PostLord Helmet, on 17 April 2018 - 10:23 AM, said:

View PostGdashoff, on 17 April 2018 - 09:21 AM, said:

View PostLord Helmet, on 17 April 2018 - 09:18 AM, said:

View PostKonklifer, on 17 April 2018 - 08:26 AM, said:

I have no problem with people taking me to task for my actions. I certainly don't expect everyone's opinion to align one way or the other. But when someone starts making assumptions about my motives or actions or how the communication between myself and the buyer has transpired, it only reinforces the keyboard courage mentality all too common today.

All I'll add is he is on the west coast, I am on the east. As cool a superpower as it would be to have, I can not respond to him in my sleep.

Did you research the cost of shipping prior to listing and price that into the sale of the bag?

He already said in his first post he got online quotes from all three carriers for dimension and weight.

Maybe Im missing the timeline - but did the seller get online quotes before or after pricing the bag for sale.

From page 2, hard to find with all the nonsense drowning out actual posts that are useful.


"I have read through this thread and want to respond.

While I did not go in person to USPS, FedEx, or UPS before I listed the bag, I did do online quotes to all three (weight and dimensions included) and felt I could ship the bag for $25-26 via USPS. When I went in person, to two different post offices, I was quoted $60+. I then went to UPS and FedEx and the cheapest between the two of them was $82. I was shocked and embarrassed that I had miscalculated so badly. I contacted the buyer, explained my findings, apologized for not doing my due diligence, and refunded the payment. I only mentioned I would try to sell it locally because I could not imagine being able to ship it for a reasonable amount. I did not accept a higher offer or ignore the buyer and still have the bag in my possession.

I understand the buyer is disappointed. I would be too. I apologized for not doing the legwork on shipping before listing it at the asking price and refunded his money promptly. That said, I stand by my decision and have learned from it. If that results in negative feedback, I will accept that."



Didn't come out shooting flames like all these other dispute posts and seems pretty straight forward and logical.

Thanks for that - I must have went right over the post.

Edited by Lord Helmet, 17 April 2018 - 10:32 AM.

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#116 Ping Zings

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Posted 17 April 2018 - 10:35 AM

View Postplayer922000, on 16 April 2018 - 02:18 PM, said:

Sounds like he already found someone to buy it locally and wanted to keep the extra couple bucks and not deal with shipping it. I would leave neutral feedback rather than negative only because he refunded you quickly. He should have at least responded to you about working something out though. All in all I would leave neutral but if you left negative it would be justified.

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#117 Jagpilotohio

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Posted 17 April 2018 - 10:47 AM

Everyone reading this.  Bookmark this link if you donít have it. Itís ebays shipping calculator.

If you have never shipped a large and/or heavy item across the country you would never know how much it can vary based on distance. You must know this for your BST or eBay Ads.

Anyone using BST needs to have accesss to this.  The key is, in addition to weight and dimensions, HOW FAR IS IT GOING?

Try entering different zip codes for different sized items.  It varies wildly.  It also matters which service you use.  Bigger heavier items must  generally go ground.  Full sets of clubs going long distances are much cheaper going fed ex ground than USPS 3 day priority.  But USPS priority is fine for lighter items going shorter distances.

Check this out and experiment with it.  Iíve found it incredibly useful.  Itís on my favorites bar on my Mac and my iPad.

It will make you think twice about free shipping anywhere. Depending on the item,  I would limit my listings to free shipping east if the Mississippi on occasion.


http://www.ebay.com/shp/Calculator

Edited by Jagpilotohio, 17 April 2018 - 10:55 AM.

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#118 deadsolid...shank

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Posted 17 April 2018 - 10:48 AM

View PostJagpilotohio, on 17 April 2018 - 10:13 AM, said:

View Postdeadsolid...shank, on 17 April 2018 - 10:03 AM, said:

View PostJagpilotohio, on 17 April 2018 - 09:49 AM, said:

Seriously guys?   I can’t believe this thread is still rolling.

The only thing I can see that perhaps should have been addressed is the seller asking the buyer if he would consider covering some of the unexpectedly crazy shipping costs since it was going all the way across the country.

My guess is that the seller probably thought the buyer would be irritated that he was “changing the deal” after the fact, and get angry and say no.  Instead of having an unpleasant conflict, he just decided to refund the the money, apologize, and move on.

I’d say this should be put to bed. Really. Using the microscope and tweezers to dissect it really isn’t necessary.

Jag,  the buyer actually messaged the seller asking about helping with the shipping costs but didn't get a response.

Yes...If I’m reading things correctly, apparently the message was sent while the seller was sleeping.  They’re on opposite coasts.

Since the buyer has now publicly offered to cover some of the shipping costs, perhaps we will have a happy ending and they actually make the deal happen.

I don’t know. Perhaps not.  Perhaps the seller is now irritated at the buyer for calling him out on this thread and wants nothing to do with him.

I think I personally would tell the seller to go pound sand at this point for making a federal case out of such a small issue in front of the whole community, but I’m a crotchety 50 year old with no patience for such garbage and I would  be totally pissed off by the whole debacle by this point.

Yeah, that's why I posted in #102 that I wasn't sure on the timeline. If the buyer started the thread before even giving the seller a chance to respond then I feel foolish for all the posts I've made in this thread.
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#119 Titleist_242

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Posted 17 April 2018 - 11:02 AM

hello all,

made contact again with the seller, paid him and sent him a label on my dime so that's where we're at.

there were some good posts and insight but think this has run its course. will close it up now thank you all for your input.
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#120 Konklifer

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Posted 17 April 2018 - 11:07 AM

View PostTitleist_242, on 17 April 2018 - 11:02 AM, said:

hello all,

made contact again with the seller, paid him and sent him a label on my dime so that's where we're at.

there were some good posts and insight but think this has run its course. will close it up now thank you all for your input.

It wasn't completely on your dime, as I paid $20 of the shipping cost.

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