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Seller cancels transaction due to shipping cost of bag, acceptable?


122 replies to this topic

#31 tomuch23

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Posted 16 April 2018 - 05:06 PM

I shipped my bag boy revolver a couple years ago and it was almost $50 ups. Needless to say I underestimated shipping costs by a lot. Took it as a lesson lol.

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#32 noodle3872

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Posted 16 April 2018 - 05:26 PM

View PostTogatown22, on 16 April 2018 - 04:46 PM, said:

View Posthardcaliber, on 16 April 2018 - 04:01 PM, said:

I've backed out of a deal due to exorbitant unanticipated shipping costs (Hawaii).

Luckily the guy was understanding and didn't give me negative feed back. I sell a decent amount of stuff on here and try to be honorable and hopefully people who have dealt with me would agree.

Honestly, I'm a little surprised by the harsh responses, just doesn't seem like a big deal to me if your money was promptly refunded.  I personally wouldn't be that upset if it happened to me as buyer, provided the communication was clear and prompt.

I feel like things like this happen because you are dealing with individuals and not companies or professionals.  Hopefully no one is trying to do anything shady on purpose.

Even when dealing with large companies, sometimes your order gets cancelled due to pricing mistake or lack of inventory.  Not much you can do about it.

So because you didn't anticipate the cost to ship by doing your homework before selling, the buyer loses out?  I don't get it.  Seems like that's on you, not the buyer.

Yup, it's all about ending up with the most money in his pocket possible.

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#33 bubbagump

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Posted 16 April 2018 - 05:30 PM

View Postnoodle3872, on 16 April 2018 - 05:26 PM, said:

View PostTogatown22, on 16 April 2018 - 04:46 PM, said:

View Posthardcaliber, on 16 April 2018 - 04:01 PM, said:

I've backed out of a deal due to exorbitant unanticipated shipping costs (Hawaii).

Luckily the guy was understanding and didn't give me negative feed back. I sell a decent amount of stuff on here and try to be honorable and hopefully people who have dealt with me would agree.

Honestly, I'm a little surprised by the harsh responses, just doesn't seem like a big deal to me if your money was promptly refunded.  I personally wouldn't be that upset if it happened to me as buyer, provided the communication was clear and prompt.

I feel like things like this happen because you are dealing with individuals and not companies or professionals.  Hopefully no one is trying to do anything shady on purpose.

Even when dealing with large companies, sometimes your order gets cancelled due to pricing mistake or lack of inventory.  Not much you can do about it.

So because you didn't anticipate the cost to ship by doing your homework before selling, the buyer loses out?  I don't get it.  Seems like that's on you, not the buyer.

Yup, it's all about ending up with the most money in his pocket possible.

LOL….welcome to America bro.  Nothing wrong with that.
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#34 Jojodimaggio

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Posted 16 April 2018 - 05:34 PM

Not at all. The bag is still his and can do that as long as he refunds right away. The bag isn’t yours until you receive it. Sucks and not ideal but it happens.
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#35 mahanate

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Posted 16 April 2018 - 05:36 PM

View PostTitleist_242, on 16 April 2018 - 04:43 PM, said:

View Postjustincredible04, on 16 April 2018 - 03:54 PM, said:

I’d just move on but I’m usually sympathetic to the seller. I also don’t let too many things bother me either.

It sucks but is it a huge deal? no. will i live without a 6th golf bag at my house? probably.

but for us golf equip addicts on here, once you paypal someone and the sale is made.. shipping costs is way at the bottom of reasons that the purchase doesn't make it into your lineup of golf crap.

Classy way to handle this, OP.  Applaud your sense of balance and perspective.


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#36 SubaruWRX

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Posted 16 April 2018 - 05:36 PM

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#37 noodle3872

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Posted 16 April 2018 - 05:37 PM

View Postmahanate, on 16 April 2018 - 05:36 PM, said:

View PostTitleist_242, on 16 April 2018 - 04:43 PM, said:

View Postjustincredible04, on 16 April 2018 - 03:54 PM, said:

I’d just move on but I’m usually sympathetic to the seller. I also don’t let too many things bother me either.

It sucks but is it a huge deal? no. will i live without a 6th golf bag at my house? probably.

but for us golf equip addicts on here, once you paypal someone and the sale is made.. shipping costs is way at the bottom of reasons that the purchase doesn't make it into your lineup of golf crap.

Classy way to handle this, OP.  Applaud your sense of balance and perspective.

Big enough deal to start a thread over it.....

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#38 IcemanYVR

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Posted 16 April 2018 - 05:40 PM

It would never even have occurred to me to back out of the deal. It would have sucked to face extra shipping costs but a deals a deal. At least that's what I was taught. Live and learn.

Edited by IcemanYVR, 16 April 2018 - 05:40 PM.

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#39 Titleist_242

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Posted 16 April 2018 - 05:46 PM

View Postmahanate, on 16 April 2018 - 05:36 PM, said:

View PostTitleist_242, on 16 April 2018 - 04:43 PM, said:

View Postjustincredible04, on 16 April 2018 - 03:54 PM, said:

I’d just move on but I’m usually sympathetic to the seller. I also don’t let too many things bother me either.

It sucks but is it a huge deal? no. will i live without a 6th golf bag at my house? probably.

but for us golf equip addicts on here, once you paypal someone and the sale is made.. shipping costs is way at the bottom of reasons that the purchase doesn't make it into your lineup of golf crap.

Classy way to handle this, OP.  Applaud your sense of balance and perspective.

so what's your perspective on this? at any point if a sale isn't worth the shipping you just cancel any transaction that comes your way?

not even sure what your point is, i messaged a mod and was advised to start a thread, I haven't even left any feedback yet. not sure what is so classless in my handling of the situation.

Edited by Titleist_242, 16 April 2018 - 05:48 PM.

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#40 Titleist_242

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Posted 16 April 2018 - 05:50 PM

View PostJojodimaggio, on 16 April 2018 - 05:34 PM, said:

Not at all. The bag is still his and can do that as long as he refunds right away. The bag isn’t yours until you receive it. Sucks and not ideal but it happens.

no, if you receive the funds for something, that's no longer yours. you don't get paid for a driver and then proceed to play 2 rounds with it before shipping it.

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#41 deadsolid...shank

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Posted 16 April 2018 - 06:06 PM

My job as the seller to have an idea of the cost when I list. If I'm not sure that needs to go in the ad, that buyer will be involved in shipping costs.  But if I make a mistake, that's on me as the seller. Lesson learned and it won't happen again.

How would the seller have felt if the next morning buyer had messaged him  and said, "hey, I found a better deal here locally so I don't need the bag anymore"?  We'd have a thread of a total different nature and our buyer would be getting roasted.
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#42 straightshot7

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Posted 16 April 2018 - 06:09 PM

View PostTitleist_242, on 16 April 2018 - 05:46 PM, said:

View Postmahanate, on 16 April 2018 - 05:36 PM, said:

View PostTitleist_242, on 16 April 2018 - 04:43 PM, said:

View Postjustincredible04, on 16 April 2018 - 03:54 PM, said:

I’d just move on but I’m usually sympathetic to the seller. I also don’t let too many things bother me either.

It sucks but is it a huge deal? no. will i live without a 6th golf bag at my house? probably.

but for us golf equip addicts on here, once you paypal someone and the sale is made.. shipping costs is way at the bottom of reasons that the purchase doesn't make it into your lineup of golf crap.

Classy way to handle this, OP.  Applaud your sense of balance and perspective.

so what's your perspective on this? at any point if a sale isn't worth the shipping you just cancel any transaction that comes your way?

not even sure what your point is, i messaged a mod and was advised to start a thread, I haven't even left any feedback yet. not sure what is so classless in my handling of the situation.

I think he was being sincere.

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#43 Titleist_242

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Posted 16 April 2018 - 06:11 PM

View Poststraightshot7, on 16 April 2018 - 06:09 PM, said:

View PostTitleist_242, on 16 April 2018 - 05:46 PM, said:

View Postmahanate, on 16 April 2018 - 05:36 PM, said:

View PostTitleist_242, on 16 April 2018 - 04:43 PM, said:

View Postjustincredible04, on 16 April 2018 - 03:54 PM, said:

I’d just move on but I’m usually sympathetic to the seller. I also don’t let too many things bother me either.

It sucks but is it a huge deal? no. will i live without a 6th golf bag at my house? probably.

but for us golf equip addicts on here, once you paypal someone and the sale is made.. shipping costs is way at the bottom of reasons that the purchase doesn't make it into your lineup of golf crap.

Classy way to handle this, OP.  Applaud your sense of balance and perspective.

so what's your perspective on this? at any point if a sale isn't worth the shipping you just cancel any transaction that comes your way?

not even sure what your point is, i messaged a mod and was advised to start a thread, I haven't even left any feedback yet. not sure what is so classless in my handling of the situation.

I think he was being sincere.

then it's my bad, read it wrong
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#44 buckeyevalley

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Posted 16 April 2018 - 06:17 PM

Negative, negative, negative.  Only a fool would agree to a deal then back out of it.

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#45 browne11

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Posted 16 April 2018 - 06:52 PM

If you have never sold a bag before, there can be a bit of sticker shock when u get the price from post office. Last one i sold was almost $40 to ship and the price basically doubled from a few years ago. I would say innocent mistake and let it go honestly. I also would have eaten the loss if I was the one selling.

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#46 Rapatt95

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Posted 16 April 2018 - 07:00 PM

View PostTitleist_242, on 16 April 2018 - 05:50 PM, said:

View PostJojodimaggio, on 16 April 2018 - 05:34 PM, said:

Not at all. The bag is still his and can do that as long as he refunds right away. The bag isn’t yours until you receive it. Sucks and not ideal but it happens.

no, if you receive the funds for something, that's no longer yours. you don't get paid for a driver and then proceed to play 2 rounds with it before shipping it.
Well if he's paying shipping, which he was, that good is free on board destination, making it his until it gets to you. Not saying he was right to do it, but certainly not against common business ethics
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#47 deadsolid...shank

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Posted 16 April 2018 - 07:08 PM

View Postbrowne11, on 16 April 2018 - 06:52 PM, said:

If you have never sold a bag before, there can be a bit of sticker shock when u get the price from post office. Last one i sold was almost $40 to ship and the price basically doubled from a few years ago. I would say innocent mistake and let it go honestly. I also would have eaten the loss if I was the one selling.

You summed it up very well. You got sticker shock when you when you went to ship, but you ponied up and shipped anyway, and took the hit.  A lot of people are indicating that is what they would do, or in fact have done. Because its the right thing.

Why then is this seller getting a pass from the very same people saying they would have eaten the loss and shipped anyway?  Yes, its an innocent mistake, but why should the buyer suffer because it's innocent? He's getting the same result as if it was purposeful.

Innocent or purposeful, it's a mistake on the seller's part all the same. Not the buyer's mistake. Honor your deal.

Worst part is he won't respond when the buyer is even attempting to help on the shipping costs. No excuses now. Seller most likely got a better overall return somewhere else or wouldn't be ignoring the buyer.

Edited by deadsolid...shank, 16 April 2018 - 07:08 PM.

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#48 deadsolid...shank

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Posted 16 April 2018 - 07:09 PM

Guess I forgot to add what feedback I'd leave. Its negative all the way(in case anyone couldn't tell :) )

Edited by deadsolid...shank, 16 April 2018 - 07:10 PM.

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#49 PeanutsDaddy

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Posted 16 April 2018 - 07:12 PM

View PostBad9, on 16 April 2018 - 03:29 PM, said:

View PostTitleist_242, on 16 April 2018 - 01:08 PM, said:

I buy a titleist bag for $110 shipped on Friday, Seller messages me saturday saying he'll refund my money because he underestimated shipping costs and that he'd rather sell locally.

I tell him i already paid him and that's not how a sale works. I've always eaten the costs even when shipping costs were much higher than i expected because a transaction had happened and it's my responsibility to get them the item no matter what the shipping cost comes out to be.

since then i have been refunded, i messaged him offering to work with him on the shipping costs but radio silence.

I get it i didn't lose anything but time, but still feel i'm owed that bag at the price i paid.

thoughts? does this transaction deserve any feedback?


http://www.golfwrx.c...2#entry17207862

Was it an Oregon Ducks fan from Texas?

Couldn't be, the refund came swiftly.  

I've had a few sellers cancel transactions.  Multiple reasons given.  I moved on with the thought that someone needed the item more than myself.   Not surprisingly there's usually a deal around the corner.
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#50 kamizzou91

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Posted 16 April 2018 - 07:13 PM

I have seen countless ads on this site that say something to the effect of "add $10 for west of the Mississippi" or something of that nature.  As a seller, before you sell something you should think about all potential buyers and tailor the ad accordingly.   It's clear he found a better deal locally and backed out, and was 100% wrong in doing so.  The fact that he wouldn't even work with the OP on the price after backing out is even worse.  Like many have already posted in this thread, I would leave negative feedback.  There is no place on the BST for these types of antics once a deal has been made.

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#51 deadsolid...shank

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Posted 16 April 2018 - 07:29 PM

View PostPeanutsDaddy, on 16 April 2018 - 07:12 PM, said:

View PostBad9, on 16 April 2018 - 03:29 PM, said:

View PostTitleist_242, on 16 April 2018 - 01:08 PM, said:

I buy a titleist bag for $110 shipped on Friday, Seller messages me saturday saying he'll refund my money because he underestimated shipping costs and that he'd rather sell locally.

I tell him i already paid him and that's not how a sale works. I've always eaten the costs even when shipping costs were much higher than i expected because a transaction had happened and it's my responsibility to get them the item no matter what the shipping cost comes out to be.

since then i have been refunded, i messaged him offering to work with him on the shipping costs but radio silence.

I get it i didn't lose anything but time, but still feel i'm owed that bag at the price i paid.

thoughts? does this transaction deserve any feedback?


http://www.golfwrx.c...2#entry17207862

Was it an Oregon Ducks fan from Texas?

Couldn't be, the refund came swiftly.  

I've had a few sellers cancel transactions.  Multiple reasons given.  I moved on with the thought that someone needed the item more than myself.   Not surprisingly there's usually a deal around the corner.

That's very true PD and probably a good way to look at it. But the fact that you take such a pragmatic approach to it and don't let it get you worked up doesn't change the fact that the seller was in the wrong. It just says that you're a good guy.
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#52 noodle3872

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Posted 16 April 2018 - 07:39 PM

If you don’t know what shipping will run and you’re in a hurry to post your stuff for sale and to busy/lazy to get a shipping quote prior to posting when in doubt put in your ad “actual shipping costs” if the item is large, heavy or oddly shaped. This will require you to make a dry run to your perferred shipper to get a quote for the buyer to pay before actually shipping the item but will ultimately will be a headache saver.

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#53 sheldonjhacker

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Posted 16 April 2018 - 07:50 PM

View Postsheldonjhacker, on 16 April 2018 - 01:37 PM, said:

A deal is a deal.  Seller wimped out.  'Nuff said.  :russian_roulette:

Same as above. :wave:

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#54 halliedog

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Posted 16 April 2018 - 08:09 PM

I'm actually in the market for a new cart/staff bag, and won't buy from eBay or BST because I'm ascared of what shipping costs will be.  When I'm ready, I'll bite the bullet and wait for an actual online retailer to offer free shipping on orders over $xxx.xx.  

I think the seller made an honest mistake, made the buyer whole in a quick fashion, and both parties should just move on?  Where are you getting that he "got a better deal locally"?  He didn't wait 3 weeks or so, in fact if I read it correctly he said he'd rather sell locally to avoid such a high shipping cost?

"I buy a titleist bag for $110 shipped on Friday, Seller messages me saturday saying he'll refund my money because he underestimated shipping costs and that he'd rather sell locally."

Sure it sucks for OP, and I'll get blocked from a lot of people for saying this, but I just don't see it as being all that wrong on the whole.  

Now, the fact that he wasn't even willing to work with OP on re-negotiated shipping costs, and has just gone silent is not good form, and I agree with many other posters: know your POTENTIAL shipping costs when factoring in your minimum you'll accept.  I've eaten it on a few things, but can understand why some wouldn't/can't.
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#55 Yanki01

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Posted 16 April 2018 - 08:11 PM

meh it sucks but I sold a bag years ago to a buyer in Hawaii of all places. cost quite a bit and learned my lesson to price it right.

Edited by Yanki01, 16 April 2018 - 08:11 PM.

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#56 Konklifer

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Posted 16 April 2018 - 08:14 PM

I have read through this thread and want to respond.

While I did not go in person to USPS, FedEx, or UPS before I listed the bag, I did do online quotes to all three (weight and dimensions included) and felt I could ship the bag for $25-26 via USPS. When I went in person, to two different post offices, I was quoted $60+. I then went to UPS and FedEx and the cheapest between the two of them was $82. I was shocked and embarrassed that I had miscalculated so badly. I contacted the buyer, explained my findings, apologized for not doing my due diligence, and refunded the payment. I only mentioned I would try to sell it locally because I could not imagine being able to ship it for a reasonable amount. I did not accept a higher offer or ignore the buyer and still have the bag in my possession.

I understand the buyer is disappointed. I would be too. I apologized for not doing the legwork on shipping before listing it at the asking price and refunded his money promptly. That said, I stand by my decision and have learned from it. If that results in negative feedback, I will accept that.
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#57 cjaxun

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Posted 16 April 2018 - 08:22 PM

I learned the same lesson maybe 10 years ago when I sold a taylor made bag for pennies with free shipping.  Shipping cost me more than i made on sale.  I continued the deal 1 because i was never gonna use it and 2 because i gave my word.   I also understand the seller in this situation as none wants to lose that kinda money on a sale.

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#58 Medic

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Posted 16 April 2018 - 08:25 PM

View PostKonklifer, on 16 April 2018 - 08:14 PM, said:

I have read through this thread and want to respond.

While I did not go in person to USPS, FedEx, or UPS before I listed the bag, I did do online quotes to all three (weight and dimensions included) and felt I could ship the bag for $25-26 via USPS. When I went in person, to two different post offices, I was quoted $60+. I then went to UPS and FedEx and the cheapest between the two of them was $82. I was shocked and embarrassed that I had miscalculated so badly. I contacted the buyer, explained my findings, apologized for not doing my due diligence, and refunded the payment. I only mentioned I would try to sell it locally because I could not imagine being able to ship it for a reasonable amount. I did not accept a higher offer or ignore the buyer and still have the bag in my possession.

I understand the buyer is disappointed. I would be too. I apologized for not doing the legwork on shipping before listing it at the asking price and refunded his money promptly. That said, I stand by my decision and have learned from it. If that results in negative feedback, I will accept that.

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I'd just chalk it up to an "Oh well, guess it wasn't meant to be mine" and move on. Or, if I really wanted the bag I might actually attempt to meet in the middle of that actual inflated shipping price - if the deal was still a great one that is.
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#59 bubbagump

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Posted 16 April 2018 - 08:45 PM

View Postkamizzou91, on 16 April 2018 - 07:13 PM, said:

I have seen countless ads on this site that say something to the effect of "add $10 for west of the Mississippi" or something of that nature.  As a seller, before you sell something you should think about all potential buyers and tailor the ad accordingly.   It's clear he found a better deal locally and backed out, and was 100% wrong in doing so.  The fact that he wouldn't even work with the OP on the price after backing out is even worse.  Like many have already posted in this thread, I would leave negative feedback.  There is no place on the BST for these types of antics once a deal has been made.

This isnt that serious and you're doing a lot of assuming, and you know what they say about that..  We aren't selling kidneys to needy people, it's golf equipment.  The bag wasn't shipped and the money returned, stores do this kind of thing and it's not a big deal.  I'd honestly not have an issue if it was me and the seller came to me, refunded and said I can save 60 bucks by not shipping and sellin locally....makes sense, and life goes on.

It's a case of the shipping simply being higher then even anticipated.  An honest mistake, and the seller reached right out and refunded the buyer.  That's honesty and being humble in the event of an error.  If you and others want to riot and condemn the seller over him owning up to the situation....dang man. I'd work with the seller no problem, he's proven he's honest and communicates.  There's plenty of room on the bst for a guy like that.

Edited by bubbagump, 16 April 2018 - 08:48 PM.

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#60 Jagpilotohio

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Posted 16 April 2018 - 08:47 PM

I learned very fortunately in advance of a sale a couple years ago about large and/or heavy items and how expensive they can be.

I Sold a set of 19 inch SUV wheels with tires on them to a guy in Denver.  Im in Columbus.  I checked worst case senarios in advance for going to the west coast so I knew roughly what it would be.

I ended up boxing them all individually and sending them fed ex ground for $35 a piece.  $140 a set!!  Took a big bite out of the deal, but we both knew it would be bad in advance of the money exchange.  

Always check first.  Obviously both seller and OP has learned from it.

Edited by Jagpilotohio, 16 April 2018 - 08:48 PM.

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