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Seller cancels transaction due to shipping cost of bag, acceptable?


122 replies to this topic

#1 Titleist_242

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Posted 16 April 2018 - 01:08 PM

I buy a titleist bag for $110 shipped on Friday, Seller messages me saturday saying he'll refund my money because he underestimated shipping costs and that he'd rather sell locally.

I tell him i already paid him and that's not how a sale works. I've always eaten the costs even when shipping costs were much higher than i expected because a transaction had happened and it's my responsibility to get them the item no matter what the shipping cost comes out to be.

since then i have been refunded, i messaged him offering to work with him on the shipping costs but radio silence.

I get it i didn't lose anything but time, but still feel i'm owed that bag at the price i paid.

thoughts? does this transaction deserve any feedback?


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Edited by Titleist_242, 16 April 2018 - 01:08 PM.

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#2 wstrayho

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Posted 16 April 2018 - 01:10 PM

Not ideal, but if he refunded your money right away, I don't think it's a big deal. I would let it ride.

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#3 Ping Panther

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Posted 16 April 2018 - 01:19 PM

I think he should have eaten it and then learned his lesson on factoring shipping costs before posting the on BST.  Good that he refunded immediately, but you already completed the transaction.  He could have just as easily received a better offer and blamed shipping for cancelling yours.  In short...I'd leave neutral to negative feedback.
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#4 pingeye

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Posted 16 April 2018 - 01:25 PM

Seller has been on the site for a long long time and should have known the shipping costs up front or added a comment in the listing that shipping would be extra.  Backing out without attempting to work something out is just wrong.

That however is a very nice bag at that price.
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#5 straightshot7

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Posted 16 April 2018 - 01:30 PM

I think that's just the "cost of doing business" on BST. You're dealing with individuals and not a company that is forced to abide by certain policies.

I would cut the seller a break but neutral feedback may be appropriate.


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#6 Skhacker

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Posted 16 April 2018 - 01:37 PM

My opinion is to just move on but provide appropriate neural feedback.

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#7 sheldonjhacker

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Posted 16 April 2018 - 01:37 PM

A deal is a deal.  Seller wimped out.  'Nuff said.  :russian_roulette:

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#8 eagle1997

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Posted 16 April 2018 - 01:42 PM

 wstrayho, on 16 April 2018 - 01:10 PM, said:

Not ideal, but if he refunded your money right away, I don't think it's a big deal. I would let it ride.

agreed.  person-to-person transactions are much different than business-to-person transactions.  OP hasn't "lost" anything other than a pretty good price on a nice looking bag.  surely, there will be other opportunities that come up.
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#9 SubaruWRX

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Posted 16 April 2018 - 01:46 PM

I sold a weight kit for the old TM drivers back 6-8 years ago. It sold for not too much. After shipping, I was in in the red a few bucks. The sale price after eBay and PayPal got their fees didn’t even cover shipping. I sucked it up and ended up $3 less than I would have had I thrown it in the trash. Hahaha

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#10 player922000

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Posted 16 April 2018 - 02:18 PM

Sounds like he already found someone to buy it locally and wanted to keep the extra couple bucks and not deal with shipping it. I would leave neutral feedback rather than negative only because he refunded you quickly. He should have at least responded to you about working something out though. All in all I would leave neutral but if you left negative it would be justified.


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#11 DODGEMANIAC32123

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Posted 16 April 2018 - 02:24 PM

I agree with those above. The seller should of eaten the cost and stayed behind the deal in this situation. As a seller i have had a similar style of situation come up and ate the cost as a deal is a deal.

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#12 lebanontngolfer

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Posted 16 April 2018 - 02:32 PM

I would post negative feedback with details of the issue.  Once the deal has been agreed to and money sent, the seller has an obligation to see it through.  It is very bad form to refund the money without communicating fully with the buyer, and to cite ignorance on the shipping cost as the only reason is enough to warrant the negative rating.

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#13 Lord Helmet

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Posted 16 April 2018 - 02:33 PM

I think its kinda dooshy to do what he did to be honest.  How could you not know that thing is gonna cost some $$$ to ship.  Id talk to a mod about appropriate feedback for this situation.
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#14 jschwarb

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Posted 16 April 2018 - 02:38 PM

Neutral, or no feedback at all. Kind of a lousy way to lose a deal, but he refunded you promptly and the explanation wasn't outlandish. I've sold things where I said "holy sh*t" at the post office, but I let it go anyway because I made a deal and I prefer to stick to it.

I think negative feedback is for the worst of the worst. Example -- I bought some stuff off eBay a couple weeks back and it turned out to be Chinese knockoffs (couldn't tell from the pictures and the price was good but not incredibly good, so I wasn't suspicious). I messaged the guy right away and absolutely lit him up but he was very nice in return, said he had no idea, didn't want to ruin his 2500-plus perfect feedback, he believed he got screwed by a supplier. He sent a return paid shipping label right away and refunded me in full the moment he got the package back. And he hasn't relisted the item since (I have checked a few times), so I believed him when he said he got screwed. After all that, I think negative feedback would have been unnecessarily mean. I left none.

Edited by jschwarb, 16 April 2018 - 02:39 PM.


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#15 jli2636

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Posted 16 April 2018 - 02:41 PM

I'd say neutral is the best bet. I know he should have known a bag is going to cost money, but if he is eating half the cost of the bag in shipping, I could see why he did it. Maybe it fell 1/2 in inch outside the margins for the next price tier, took a wrong measurement, got the weight wrong, etc on a shipping quote calculator. Like I said, neutral seems appropriate here because A.) he apologized from the sounds of it and B.) refunded you almost immediately when he found out the actual shipping cost and didnt give you a run around.

Its almost like a negative is too harsh but a neutral isnt quite enough if that makes any sense.


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#16 Whisper11

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Posted 16 April 2018 - 02:44 PM

Always do my shipping estimates prior to selling. Get the weight and take the farthest zip code to see what my maximum cost might be, and then build some of it into the price if it is really high. Might be in the minority here but I'd personally leave negative feedback as it is a negative feeling you were left with. Can't imagine Nike, Kohls, or Target doing this to a customer, so why should anyone else in a business transaction. I don't think anyone here would be too happy if they ordered the new M4 only to receive an email back from TM saying shipping was too high so you aren't getting what was agreed and paid for, but here's your money.

You entered into an agreement, and it was broken. Seems like a negative to me, and I wouldn't be upset if someone left it for me if I did this to them. Should be expected to have your ducks in a row before posting in
BST.

Edit - You can go to USPS, UPS, and FedEx websites and estimate shipping charges based on weight, size, and service. No reason to be surprised when going to mail something in this day and age.

Edited by Whisper11, 16 April 2018 - 02:46 PM.

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#17 noodle3872

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Posted 16 April 2018 - 02:45 PM

On the BST, there seems to be no honoring your commitment to buy or sell anymore.  The olden day "hand shake" agreements don't apply anymore which is really sad.
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#18 brkuck

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Posted 16 April 2018 - 03:08 PM

Neutral.  Some will agree and others won't.  He refunded and admitted to the mistake.  Sound like a D**K move, and it really is, but as long as the money is back in your hands that;s all you can ask for when the deal goes south.

This will warn others to also take a 2nd look at the seller, going forward.

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#19 blink3665

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Posted 16 April 2018 - 03:15 PM

That sucks.  I remember the first time I shipped a bag (and the last).  I almost puked when I got to the post office, but I shipped it anyway.

I'd go with neutral feedback.  I agree with the above poster that Negative seems to harsh, but Neutral doesnt seem like enough!
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#20 Bece2117

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Posted 16 April 2018 - 03:31 PM

It’s negative feedback if I was buying, do your homework before you set a price, bad precedent that no one wants set around here.

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#21 noodle3872

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Posted 16 April 2018 - 03:38 PM

Neutral feedback, really!?!?!  The seller deserves negative feedback!  They had a deal and the seller backed out because of high shipping costs. That is a dick move!  I just shipped the driver heads I sold on the weekend.  It cost me nearly $17 per head shipped by Priority Mail with full insurance.  I knew I'd be spending close to $20 per box because I used the USPS calculator!  When I posted my ad, I had a rock bottom price in mind that I would not go lower than because if I did I felt I was losing money.  Would I have been justified to cancel the sale if the cost of shipping was $21 or more?  Not in my mind it wouldn't be.  In my view, when member using the BST agree on a price their agreement creates a contract of honor between members.  Ensuring I have a solid reputation on BST's is very to me just as it is in my everyday life.  My reputation isn't worth ruining over a few bucks.
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#22 bubbagump

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Posted 16 April 2018 - 03:41 PM

Ill never ship another bag again, the only time I did it was to that dude Asseldonk and those here long enough know how that played out lol…..


But that being said, I would be a little bummed but honestly you can't miss what you never had.  He gave you your money back, was upfront about it and you're out nothing.  Sure be a little bummed about missing a good deal, but honestly all these strong reactions and rabbling about the good old days, and contracts are a little dramatic imo.

Edited by bubbagump, 16 April 2018 - 03:45 PM.

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#23 Titleist_242

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Posted 16 April 2018 - 03:42 PM

Thanks for all the prompt replies, Mods didn't advise one way or another, they just advised me to open a thread.

After reading all, it does sound negative feedback is a bit harsh since I didn't lose anything and money didn't even leave my bank before it was refunded.

BUT, I would never sell out my seller integrity for an extra $20 profit especially on this forum, and i would hope that to be the case for others here.
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#24 justincredible04

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Posted 16 April 2018 - 03:54 PM

I’d just move on but I’m usually sympathetic to the seller. I also don’t let too many things bother me either.

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#25 hardcaliber

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Posted 16 April 2018 - 04:01 PM

I've backed out of a deal due to exorbitant unanticipated shipping costs (Hawaii).

Luckily the guy was understanding and didn't give me negative feed back. I sell a decent amount of stuff on here and try to be honorable and hopefully people who have dealt with me would agree.

Honestly, I'm a little surprised by the harsh responses, just doesn't seem like a big deal to me if your money was promptly refunded.  I personally wouldn't be that upset if it happened to me as buyer, provided the communication was clear and prompt.

I feel like things like this happen because you are dealing with individuals and not companies or professionals.  Hopefully no one is trying to do anything shady on purpose.

Even when dealing with large companies, sometimes your order gets cancelled due to pricing mistake or lack of inventory.  Not much you can do about it.


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#26 straightshot7

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Posted 16 April 2018 - 04:23 PM

I suppose there are two potential scenarios/ways that you could look at this here:

1) The seller made an innocent mistake and if they had know how expensive the shipping would be, they would have priced the bag differently. In this case, buyer should be understanding.

2) Seller found out they could sell the bag for more money locally so they cancelled the original transaction.

Since the seller didn't respond to your offer to work out a deal on the shipping charges, I sort of have a problem with that.

If the shipping cost is the problem, why not work that out with you and complete the deal?

However, I still don't think it's that big of a deal.

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#27 dxdgenert

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Posted 16 April 2018 - 04:37 PM

 SubaruWRX, on 16 April 2018 - 01:46 PM, said:

I sold a weight kit for the old TM drivers back 6-8 years ago. It sold for not too much. After shipping, I was in in the red a few bucks. The sale price after eBay and PayPal got their fees didn't even cover shipping. I sucked it up and ended up $3 less than I would have had I thrown it in the trash. Hahaha

Lesson learned for me.
Same for me but with a rifle scope mount. I lost $3.97 but still shipped it out.
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#28 Titleist_242

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Posted 16 April 2018 - 04:43 PM

 justincredible04, on 16 April 2018 - 03:54 PM, said:

I’d just move on but I’m usually sympathetic to the seller. I also don’t let too many things bother me either.

It sucks but is it a huge deal? no. will i live without a 6th golf bag at my house? probably.

but for us golf equip addicts on here, once you paypal someone and the sale is made.. shipping costs is way at the bottom of reasons that the purchase doesn't make it into your lineup of golf crap.
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#29 Togatown22

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Posted 16 April 2018 - 04:46 PM

 hardcaliber, on 16 April 2018 - 04:01 PM, said:

I've backed out of a deal due to exorbitant unanticipated shipping costs (Hawaii).

Luckily the guy was understanding and didn't give me negative feed back. I sell a decent amount of stuff on here and try to be honorable and hopefully people who have dealt with me would agree.

Honestly, I'm a little surprised by the harsh responses, just doesn't seem like a big deal to me if your money was promptly refunded.  I personally wouldn't be that upset if it happened to me as buyer, provided the communication was clear and prompt.

I feel like things like this happen because you are dealing with individuals and not companies or professionals.  Hopefully no one is trying to do anything shady on purpose.

Even when dealing with large companies, sometimes your order gets cancelled due to pricing mistake or lack of inventory.  Not much you can do about it.

So because you didn't anticipate the cost to ship by doing your homework before selling, the buyer loses out?  I don't get it.  Seems like that's on you, not the buyer.
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#30 Nessism

Nessism

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Posted 16 April 2018 - 05:00 PM

Stores will cancel a transaction due to price mistakes.  

Buyer is in WA and Seller is on east coast, RI I think, so we are talking real money to ship that far.  

I'd say just move on with NO feedback.  There was no real transaction at this point anyway.

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