CallawayLefty, on 14 April 2018 - 07:05 PM, said:
This is bad, but callaway has great customer service and my guess is they'll find a way to make it right.
That said, when are OEMs going to figure out that in todag's E-commerce world, their shipping times are totally unacceptable. I find 2 weeks to be about the fastest you get clubs. 3 to 4 is standard, and cases like this aren't out of the norm. Amazon can have basically anything to my door in 48 hours. I know there are custom and stock issues in golf that don't exist in other industries, but anything more than a week to ship anything other than truly exotic shafts, special grinds, things like that is ridiculous. And those things should be 2 weeks only.
I understand where you are coming from, but you aren't the only person the company is building a set of clubs for. Let's say best case scenario Callaway has 10 builders, and it takes an average of say 75 minutes to build a set (weigh the heads, grab the shafts, swingweight, cut, glue, grip), at best, they are producing 80 sets a day. This is being MEGA generous...having built a few sets from scratch myself it usually takes at least 90 minutes to build a set properly. I'm not talking some garage hack and glue where they just grab any head and any shaft and slap it together. Custom work from the OEMs goes through a lot of quality control checks and building check points usually. Now they have to do this for every order in North America or Europe (as they usually have only one build location per continent)...maybe two in North America because Canada and the USA are so large.
There are definitely more than 80 sets of Callaway clubs being ordered per day, or in need of repair, or being need to be made stock to get to places like Golf Galaxy or PGASS. It's not as simple as driving a couple of miles to your buddies place who happens to work on clubs to get them done and he can turn them around next day because he has nothing else to do. I work at a high-end fitting and build shop and the amount of quality checks done before they go out is insane, we are so busy right now we have 3 builders working full time, one of which works 10am-midnight almost daily, and we still can't keep up.
Just a little look from the other side of the "Amazon" world. It's not always as simple as pulling a box off of a shelf and slapping a shipping label on it. Now having said that, end of May/early June delivery is a bit ridiculous, they need to be better at forecasting product demand.
Edited by phatchrisrules, 15 April 2018 - 08:42 AM.