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How upset should I be about this? Mostly just venting. *Update*


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#1 NoCaution

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Posted 10 April 2018 - 09:19 PM

I LOVE buying stuff on eBay! Because I'm very patient, I have gotten some insanely great deals over the years. Even though there are going to be inherent risks by buying from individuals like this, almost all of my clubs have come from there, and I've never had any major problems on a deal done within eBay.

I recently purchased a used set of Taylormade P790s from a seller with perfect feedback. The description of the clubs was that they were "used a couple of rounds". In the pics you could see marks that looked like they had just come off the range. There was clearly evidence of the 7 and 8 being hit off a mat (they had that weird green film that you get on the sole), and a few dirty ball marks on the faces (uniquely looked like range ball marks, if you know what I mean). Both issues are very easy to clean up, so I wasn't bothered by it at all. They didn't appear to have any bag chatter or any scuffs to the actual metal (there's no way these had been hit off a rough surface yet). I had been looking for a good deal on the P790s to try them out for a while (hell, before I lost my job I was planning to buy these new), and the price was too good to pass up. I checked over the feedback carefully and then pulled the trigger before anyone else got the chance.

Shortly after paying I get a message that the seller is "on vacation" and won't ship them for another week. I'm not in any rush so I don't worry too much about the delay. More than a week goes by before they get marked as shipped, but with no tracking number. I wait a few days and ask for a tracking number, which I do receive. Even though the original listing included "expedited shipping", it turns out were shipped as the cheapest UPS ground, and are not due for yet ANOTHER week. I'm a tiny bit annoyed at this point, but it's a good deal, so I'm still willing to wait.

Well, they finally arrived today...

The BIG problem:

They were shipped in an oversize box that was designed to ship a driver (still had an old label on it that listed the driver specs - lol), with virtually no other packaging. The heads were not wrapped AT ALL. They were not secured in ANY way. There was only one small sheet of packing paper, loosely crumpled into each end of the box. The irons could easily (and individually) slide up and down at least a full foot within the box. Before I even opened it I could hear the iron heads violently clanging into each other inside. I opened them up and while any damage is relatively minor and mostly cosmetic, I'm still kind of ticked off. Every single iron head has at least a dozen tiny dings that they did not have in the photos of the original listing. They look perfectly playable, but they also no longer look anywhere near as new as they did in the photos. I paid for, and expected irons that were "used a couple of rounds", but these have the equivalent bag chatter of many, MANY rounds on them.

The little problem:

The listing did not have specs beyond the type of shaft, and it appeared to be an impulse buy that didn't work out. I stupidly assumed they would be standard length and lie, since the seller made no mention of it. They are clearly 1/2 inch over standard, and appear to be 1 degree upright. This shouldn't be a huge deal, since I planned to get them re-fit and re-gripped anyway. However, my original plan was to play a round or two first and see if I even wanted to keep them at all, before I invested in all that. Now I'm almost forced to go pay for the fitting before I even play them, since I'd prefer such different specs (I've got long arms for my height, so 1/2 long is quite a bit for me). Admittedly, this is sort of on me since I failed to ask beforehand, but still, any option that is not standard should be disclosed up front. The lofts look fine, so that's something, I guess.

The personal problem:

This is probably petty, but here goes anyway... I have my suspicions that they were played with AFTER I paid for them. The range marks from the photos are gone, but they aren't exactly "clean" either. Add that to the weird delay in shipping and I think I know what happened; In the original listing, the seller claimed that they had just ordered PXGs. I think that their new irons hadn't arrived yet and that they didn't expect to sell the P790s so quickly (I paid within a few hours of them being listed). Instead of shipping them and owning their mistake, they claimed they were on vacation and proceeded to just keep using them till their new irons showed up. This just rubs me wrong on a personal level. It would be like buying a used car from someone, paying them, then having to wait for them to go run some errands in what is now YOUR CAR. They don't appear to have any damage that could affect playability. However, it annoys me to no end that someone would take my money, then continue to use the irons until they decided to be done with them.

Honestly, I shouldn't be too upset, as they do look very playable and the damage caused in shipping was mostly cosmetic. This post is really just so I can vent my frustration to like minded people. I already sent an email to the seller and informed them that I plan to get them checked out before proceeding with any real "action". At the very least they're about to get their first negative feedback ever. The seller has another set of irons for sale that are much more expensive and very pretty. I'd hate to think of those getting treated the way mine did.

So what say ye? Should I be angry, or should I just drop it and go pay for the adjustments that I need?

Edited by NoCaution, 16 April 2018 - 05:21 AM.


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#2 @_the_crook

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Posted 10 April 2018 - 10:12 PM

IMHO, without seeing the seller's listing; if the clubs were described as standard - and do not match the manufacturer's specifications - you have a reason to contact the seller with your concerns. the grit, grime - doesn't matter and is subject to conjecture.
Prepare your email with measurements of the clubs versus Taylormade descriptions. Lie is something adjustable. Length costs money.....

If a seller's descriptions of item's good condition serves as a basis for a higher value, why risk that same good condition with poor packing?
Shows lack of care both for the item sold and the purchaser.

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#3 wobgon

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Posted 10 April 2018 - 10:24 PM

One suggestion would be to check swing weight, and if it comes in heavy, pull grips and and cut down so you can try them out......Just a suggestion and of course you would only do this if you are not going to try to return them to the seller.

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#4 RobNY22

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Posted 10 April 2018 - 10:24 PM

Usually when I see posts titled like yours I do feel like the poster is being a little neurotic.  However, you have nothing but valid points.  You absolutely have a right to be upset.  

At minimum, the irons were not shipped in an appropriate manner and the item is not as described when you purchased them due to this.  Sure, it’s only cosmetic and I’m sure they will play fine, but that’s not the point.

I’ve never had an issue like this, so I have no advice on what your next step would be.  Good luck
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#5 Gava

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Posted 11 April 2018 - 05:37 AM

Agree with all the comments above.  You have every right to be ticked off.  I would be, and I wouldn't put up with it either.

Unless they were the bargain of the century, I'd be confident the pics of the club heads now vs the listing won't be the same, so you can start proceedings for a full refund via eBay (without paying shipping costs).

EBay always ask you to try and work it out with the seller but for me, unless you really want this particular set you can get your money back.  If the seller doesn't play ball then open a case against them and go through the process.  That's just what I would do.  Really don't like dodgy sellers.

Edited by Gava, 11 April 2018 - 05:37 AM.

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#6 Joe V.

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Posted 11 April 2018 - 08:08 AM

EBay ALWAYS sides with buyers in the end (sometimes incorrectly...) So if you really want to return them try to work it out with seller, but you may have an out, that due to the length/lie they were not accurately represented in the listing.



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#7 Dpak05

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Posted 11 April 2018 - 08:35 AM

Everything really comes down to how his listing was set up and his description/wording on the listing.  If the listing is pretty vague, most likely ebay will side with the seller, the more descriptive it is, then you have a good shot.
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#8 seslwr1

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Posted 11 April 2018 - 08:37 AM

I would leave neutral or negative feedback and be done with it.  Depending on the type of deal you got, you might also consider flipping these and picking up another set that fits you properly.
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#9 Your-away!

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Posted 11 April 2018 - 08:44 AM

You will never be happy with them so i would probably try and return them.

I wouldnt be happy myself i must admit
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#10 justincredible04

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Posted 11 April 2018 - 09:39 AM

 Joe V., on 11 April 2018 - 08:08 AM, said:

EBay ALWAYS sides with buyers in the end (sometimes incorrectly...) So if you really want to return them try to work it out with seller, but you may have an out, that due to the length/lie they were not accurately represented in the listing.

Not ALWAYS...but a majority of the time


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#11 kennytwrx

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Posted 11 April 2018 - 10:36 AM

Can we get the name of the seller?

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#12 bamaslammer

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Posted 11 April 2018 - 11:59 AM

On a side note, be careful with how you word your exchanges with the seller. Anything even hints at feedback retaliation and your feedback left will be removed.
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#13 Togatown22

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Posted 11 April 2018 - 12:04 PM

I'd love to see the original ebay listing and some pics of how the clubs showed up.
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#14 SubaruWRX

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Posted 11 April 2018 - 12:45 PM

If you think the clubs arrived other than described and you’re not happy with them, just file a PayPal dispute and be done with it.

Simple as that.
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#15 Nixhex524

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Posted 11 April 2018 - 01:59 PM

You should take them to the range and hit as many large buckets as you can, then return them, uncleaned.  

Seriously though, if they are not to your specs and that wasn’t mentioned before, you have every right to return them.  Always best to ask especially if you need a certain spec as it sounds like you do.  That packaging sounds extremely lazy but i wouldn’t worry about that too much...  you just now know the sellers expectations if you decide to send them back.  

It doesn’t sound like the worst deal ever but I’d be a little peeved too.

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#16 sheldonjhacker

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Posted 11 April 2018 - 02:25 PM

Dispute and return.  

Unfortunately, 10% of Ebay buyers and sellers are total flakes !  I sold some sunglasses recently...buyer goes dark then appears 10 days later saying his bank "froze his account due to suspicious activity".  Two weeks after my USPS tracking number says it was delivered...he sends me an email asking when the sunglasses will be delivered.  What a total weirdo !  :russian_roulette:

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#17 straightshot7

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Posted 11 April 2018 - 02:47 PM

If you're still happy with the irons given what you paid for them, then keep them.

If you don't feel good about the transaction, return them for refund.

I would be upset as well. I don't understand the poor packaging. If I ever ship golf clubs I wrap them up like they are a baby in there.

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#18 IcemanYVR

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Posted 11 April 2018 - 03:46 PM

There's always two sides to every story, but yours sounds reasonably legit. Once upon a time, many years ago I purchased a set of new new or demo Mizuno MP-14 on eBay. They were advertised as 2° up and 1/2" over, which were my perfect specs at the time.

Once delivered something about them seemed off, can't remember exactly what triggered it (so long ago) so I took them to the back shop at my club and measured them. They were actually 4° up and 1" over. I was initially pretty pissed. But thankfully, cooler heads prevailed. I was going to regrip anyways, so I cut them down 1/2", bent them back to 2° up, and it was all good. I emailed the seller, told him the clubs were not as described and it would cost me $X to get them fixed. He refunded me something like $50 and I was happy.

Moral of the story, if you like them, and can come in with an inexpensive fix, email the seller and see what they can do.
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#19 grm24

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Posted 11 April 2018 - 05:02 PM

 straightshot7, on 11 April 2018 - 02:47 PM, said:

If I ever ship golf clubs I wrap them up like they are a baby in there.
I've bought a few items here in the BST and they were packaged so well it was tough to get the clubs out of the box.

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#20 NoCaution

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Posted 16 April 2018 - 05:20 AM

For what it's worth, here's an update:

I contacted the seller to voice my concerns. While waiting for a response, I went and hit the clubs a few times. I decided that even though they had plenty of cosmetic dings from the awful packaging, they still looked OK for the price. The face/grooves look totally fine, and the loft/lie was OK all around. Adding in that the few shots I hit were very nice, and I decided it was better to keep them than go through the hassle of sending em back.

Still, the re-grip/shortening is gonna cost $100, and I like to think that most people would do the right thing and at least TRY to reconcile a bad situation. I was still annoyed with the transaction, but don't want to leave bad feedback without all the facts, so after four days I contacted the seller again and specifically asked that they respond... Here is that response:

Quote

I did not answer you because everything you state is incorrect. The irons were not used for two weeks prior to you purchasing them, and certainly not used after. My son listed the irons and he did not realize they were modified length, it was not purposeful, however, they are $1,200. irons that you got for 600. If you want them, then keep them and stop emailing me. If you don't, send them back and I will happily refund. I have three other people who are waiting to purchase them. Either way, I do not want to converse with you any longer. You are inaccurate and you are complaining about ridiculous things I have no time for. Again, either send them back and I will happily refund, or keep them.Either way, do no email me any more. I do not need to hear any more nonsense from you.

I left the terrible feedback that they deserved, and called eBay to report their behavior. The eBay rep I spoke to was reading the above response while we talked. She agreed that it was unprofessional at best, and not the kind of seller they want representing them. Honestly, I would have been happy if the seller just acknowledged that they screwed up, and apologized. If the roles were reversed, I would have offered to help cover the cost of the re-grip/shortening. Of course, I also would have never listed the irons without all the info in the first place, so...

Anyway, that's that. I'm over it.

FYI: The seller's name is flyash3, and I would highly recommend that you stay away.

Edited by NoCaution, 16 April 2018 - 05:22 AM.


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#21 Rapatt95

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Posted 16 April 2018 - 08:11 AM

View PostNoCaution, on 16 April 2018 - 05:20 AM, said:

For what it's worth, here's an update:

I contacted the seller to voice my concerns. While waiting for a response, I went and hit the clubs a few times. I decided that even though they had plenty of cosmetic dings from the awful packaging, they still looked OK for the price. The face/grooves look totally fine, and the loft/lie was OK all around. Adding in that the few shots I hit were very nice, and I decided it was better to keep them than go through the hassle of sending em back.

Still, the re-grip/shortening is gonna cost $100, and I like to think that most people would do the right thing and at least TRY to reconcile a bad situation. I was still annoyed with the transaction, but don't want to leave bad feedback without all the facts, so after four days I contacted the seller again and specifically asked that they respond... Here is that response:

Quote

I did not answer you because everything you state is incorrect. The irons were not used for two weeks prior to you purchasing them, and certainly not used after. My son listed the irons and he did not realize they were modified length, it was not purposeful, however, they are $1,200. irons that you got for 600. If you want them, then keep them and stop emailing me. If you don't, send them back and I will happily refund. I have three other people who are waiting to purchase them. Either way, I do not want to converse with you any longer. You are inaccurate and you are complaining about ridiculous things I have no time for. Again, either send them back and I will happily refund, or keep them.Either way, do no email me any more. I do not need to hear any more nonsense from you.

I left the terrible feedback that they deserved, and called eBay to report their behavior. The eBay rep I spoke to was reading the above response while we talked. She agreed that it was unprofessional at best, and not the kind of seller they want representing them. Honestly, I would have been happy if the seller just acknowledged that they screwed up, and apologized. If the roles were reversed, I would have offered to help cover the cost of the re-grip/shortening. Of course, I also would have never listed the irons without all the info in the first place, so...

Anyway, that's that. I'm over it.

FYI: The seller's name is flyash3, and I would highly recommend that you stay away.
IMG_1523884273.089993.jpg
Either we got the wrong name from you or he quit eBay already

Edited by Rapatt95, 16 April 2018 - 08:11 AM.

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#22 SubaruWRX

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Posted 16 April 2018 - 08:26 AM

View PostRapatt95, on 16 April 2018 - 08:11 AM, said:

Either we got the wrong name from you or he quit eBay already
Correct name. Try again. He’s at 83.3% feedback now.
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#23 dxdgenert

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Posted 16 April 2018 - 08:52 AM

I don’t get why you’d keep them? EBay will refund your purchase price and pay for return shipping. You won’t be out a dime.
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#24 dcfball88

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Posted 16 April 2018 - 10:43 AM

View Postdxdgenert, on 16 April 2018 - 08:52 AM, said:

I don’t get why you’d keep them? EBay will refund your purchase price and pay for return shipping. You won’t be out a dime.

I assume they're good value for the condition even with the dings and even if you have to pour $100 in to adjust the specs. I've done this before- kept an item where specs were wrong or not properly disclosed as being different from standard because the value was there plus hassle of returning AND finding a replacement item at the right price.

Seller was probably a curbsider type- looking for a quick sale to put money in his pocket. Put no effort into the listing or shopping, doesn't want to answer questions, etc. OP you should follow up and ask him how he'd feel if PXG shipped his new clubs to him the same way he shipped his clubs to you!

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#25 radiman

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Posted 16 April 2018 - 11:42 AM

View PostNoCaution, on 16 April 2018 - 05:20 AM, said:

For what it's worth, here's an update:

I contacted the seller to voice my concerns. While waiting for a response, I went and hit the clubs a few times. I decided that even though they had plenty of cosmetic dings from the awful packaging, they still looked OK for the price. The face/grooves look totally fine, and the loft/lie was OK all around. Adding in that the few shots I hit were very nice, and I decided it was better to keep them than go through the hassle of sending em back.

Still, the re-grip/shortening is gonna cost $100, and I like to think that most people would do the right thing and at least TRY to reconcile a bad situation. I was still annoyed with the transaction, but don't want to leave bad feedback without all the facts, so after four days I contacted the seller again and specifically asked that they respond... Here is that response:

Quote

I did not answer you because everything you state is incorrect. The irons were not used for two weeks prior to you purchasing them, and certainly not used after. My son listed the irons and he did not realize they were modified length, it was not purposeful, however, they are $1,200. irons that you got for 600. If you want them, then keep them and stop emailing me. If you don't, send them back and I will happily refund. I have three other people who are waiting to purchase them. Either way, I do not want to converse with you any longer. You are inaccurate and you are complaining about ridiculous things I have no time for. Again, either send them back and I will happily refund, or keep them.Either way, do no email me any more. I do not need to hear any more nonsense from you.

I left the terrible feedback that they deserved, and called eBay to report their behavior. The eBay rep I spoke to was reading the above response while we talked. She agreed that it was unprofessional at best, and not the kind of seller they want representing them. Honestly, I would have been happy if the seller just acknowledged that they screwed up, and apologized. If the roles were reversed, I would have offered to help cover the cost of the re-grip/shortening. Of course, I also would have never listed the irons without all the info in the first place, so...

Anyway, that's that. I'm over it.

FYI: The seller's name is flyash3, and I would highly recommend that you stay away.

While not the most professional reply, he laid it out on the table.  Either keep them for the price you paid, or return them.  I don't know what you messaged him, but I assume it was something to the effects of a partial refund.  He obviously isn't interested.  Based on his reply, it also appears that you accused him of continuing to play the irons after he sold them to you?  Call me superstitious, but if it were me, these clubs would now carry bad karma and I wouldn't want to play them anyhow.  But, $600 is a pretty good deal.

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#26 Bad9

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Posted 16 April 2018 - 11:55 AM

The seller was ruder than required and obviously should have taken much better care is his packaging,  but I agree with him on the keep them as is or return them. The idea of a partial refund doesn't sit well me- I would just say to return them following whatever the Ebay/PP process is.
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#27 dxdgenert

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Posted 16 April 2018 - 11:56 AM

I’m a notorious “deal hound”. As such, I have learned that there is ALWAYS a better deal out there, if you have time and patience.
Im not a great P790 mind but at $600, you’re adding another 12-15% on top of your purchase, in repair costs, not to mention the cosmetic damage. Too often, I’ve read about buyers “accepting” shenanigans because they feel “trapped”. Not so.

Edited by dxdgenert, 16 April 2018 - 12:25 PM.

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#28 NoCaution

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Posted 16 April 2018 - 03:41 PM

View Postdcfball88, on 16 April 2018 - 10:43 AM, said:

I assume they're good value for the condition even with the dings and even if you have to pour $100 in to adjust the specs. I've done this before- kept an item where specs were wrong or not properly disclosed as being different from standard because the value was there plus hassle of returning AND finding a replacement item at the right price.

Seller was probably a curbsider type- looking for a quick sale to put money in his pocket. Put no effort into the listing or shopping, doesn't want to answer questions, etc. OP you should follow up and ask him how he'd feel if PXG shipped his new clubs to him the same way he shipped his clubs to you!

This, exactly. I've been on the hunt for a good deal on the P790s for a while (ironically, to replace my short set of PXGs), so while I was super annoyed with the shipping and length issues, the price was still right in the end. I would have put the $100 into them eventually anyway, so it didn't bother me too much to do it now, once I decided to keep them. Honestly, it's more a "principal of the matter" kind of issue at this point. If the seller had simply owned their mistakes, I would have been fine with everything.

Also, side note... It's actually his mother that is handling all of his club selling deals, so asking the original owner is gonna be tough. Somewhere in Maryland is a spoiled rich kid who's gone though MP-5s, P790s, and Miura Baby Blades, BEFORE getting PXGs. Then he's asking his mommy to sell them on her eBay account. She's the one I've been dealing with.

View Postradiman, on 16 April 2018 - 11:42 AM, said:

While not the most professional reply, he laid it out on the table.  Either keep them for the price you paid, or return them.  I don't know what you messaged him, but I assume it was something to the effects of a partial refund.  He obviously isn't interested.  Based on his reply, it also appears that you accused him of continuing to play the irons after he sold them to you?  Call me superstitious, but if it were me, these clubs would now carry bad karma and I wouldn't want to play them anyhow.  But, $600 is a pretty good deal.

Let me be clear. I NEVER directly asked the seller for anything. I simply messaged them with the same issues I laid out above, and left it up to them to make it right or not. I didn't float the idea of a partial refund to them in any way. My mentioning it here was simply a hypothetical solution that I feel would have been fair. If you ordered the same irons new from a brick and mortar store and they arrived 1/2 too long, obviously you'd expect the store to eat the cost of that repair. While not exactly the same situation, if the roles were reversed, that's how I would handle it.

I DID bring up the fact that they appeared to have been played with after I purchased them. I had no proof, but you can read my original post above for why I thought so. Ironically, it's the only issue that they directly refute, leading me to believe that I was probably wrong about it, so that's a non-issue. It's the refusal to accept responsibility for the other issues that makes me nuts. They shipped them horribly, but never even respond to that point. The irons are 1/2" long, but insist that they didn't know, so it's not their problem. They were negligent in posting them without all the info, and super negligent in shipping efforts, but they're somehow mad at me for just bringing it up.

View Postdxdgenert, on 16 April 2018 - 11:56 AM, said:

I'm a notorious "deal hound". As such, I have learned that there is ALWAYS a better deal out there, if you have time and patience.
Im not a great P790 mind but at $600, you're adding another 12-15% on top of your purchase, in repair costs, not to mention the cosmetic damage. Too often, I've read about buyers "accepting" shenanigans because they feel "trapped". Not so.

I never felt "trapped". I simply did the math on the deal and it fell on the side of keep them. After hitting them I considered what I would pay for the set in their current condition. Even after the re-grip, I'm in them for less than $750 total. That's still less than most used sets are going for on the bay most days, so while it's not quite the deal I planned on getting, I'm in under my budget (dings and all).

I'm over the whole deal at this point, but I do feel that warning the community not to deal with this seller is only fair.

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#29 Racurl

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Posted 17 April 2018 - 02:47 PM

I have bought many sets of clubs on Ebay and have actually not had very good luck.  I have had clubs that were 3 degrees upright when the listing said "standard" (this led to a rather nightmarish 2 weeks of golf before I brought them in to have them measured).  It has been claimed that it is difficult to get things right when buying "off the rack."  Well, it is my opinion that it is even harder to buy "sight unseen" with just a description.

My best (worst) example of Ebay trouble came with a putter that I bought.  The good news is that the putter cost next to nothing as the shipping cost more than the club itself.  Well, when it showed up, the box had written, in red sharpie, "Rattle OK."  Now, you could see where the box had been bent in half at some point and, of course, the rattle was most definitely NOT OK!

I ended up with a two-piece putter broken right in the middle.  I called the seller to give out a WTF and he, of course, said that it was whole when he shipped it.  I even believe him as no one would go to the effort to ship a putter broken in half, would they?  The seller mentioned that the item was insured and that I would be made whole as some point...."just hang in there."  

I called Ebay and the shipper (UPS) after some time had passed and found out that the item was insured, but the person that would receive the insurance proceeds was the seller!  It turned out that the seller sold the putter for $8.95 with $12 shipping and then, he filed a claim for the damage stating a value of $250 and......HE GOT PAID.

I, however, ended up out $20 and the proud owner of a two-piece putter that cannot be used for anything.  I did try to contact the seller and discovered that he went "dark" on me.  I suppose that I should have dug deeper into it, but I figured for $20, I would just eat it and move on.

Edited by Racurl, 17 April 2018 - 02:49 PM.


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#30 Londoner

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Posted 17 April 2018 - 03:17 PM

View PostRacurl, on 17 April 2018 - 02:47 PM, said:

I have bought many sets of clubs on Ebay and have actually not had very good luck.  I have had clubs that were 3 degrees upright when the listing said "standard" (this led to a rather nightmarish 2 weeks of golf before I brought them in to have them measured).  It has been claimed that it is difficult to get things right when buying "off the rack."  Well, it is my opinion that it is even harder to buy "sight unseen" with just a description.

My best (worst) example of Ebay trouble came with a putter that I bought.  The good news is that the putter cost next to nothing as the shipping cost more than the club itself.  Well, when it showed up, the box had written, in red sharpie, "Rattle OK."  Now, you could see where the box had been bent in half at some point and, of course, the rattle was most definitely NOT OK!

I ended up with a two-piece putter broken right in the middle.  I called the seller to give out a WTF and he, of course, said that it was whole when he shipped it.  I even believe him as no one would go to the effort to ship a putter broken in half, would they?  The seller mentioned that the item was insured and that I would be made whole as some point...."just hang in there."  

I called Ebay and the shipper (UPS) after some time had passed and found out that the item was insured, but the person that would receive the insurance proceeds was the seller!  It turned out that the seller sold the putter for $8.95 with $12 shipping and then, he filed a claim for the damage stating a value of $250 and......HE GOT PAID.

I, however, ended up out $20 and the proud owner of a two-piece putter that cannot be used for anything.  I did try to contact the seller and discovered that he went "dark" on me.  I suppose that I should have dug deeper into it, but I figured for $20, I would just eat it and move on.
Wow, good insurance scam.

To the OP.  Send them back. The world is full of used clubs.

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