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A Little Help? Your Thoughts on Customer Experience?

Precision Pro Golf Customer Service

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#1 Precision Pro Golf

Precision Pro Golf

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  • Member #: 414432
  • Joined: 03/04/2016
GolfWRX Likes : 75

Posted 28 March 2018 - 01:55 PM

Hello GolfWRX members! Thank you for all your support of Precision Pro Golf over the years. We really appreciate the interactions we’ve had with you and intend to continue listening to golfers to help shape our business, which is why we're posting this thread. We want to hear from you!

We’ve all experienced hideous customer service and we've even read about some of those experiences with companies from you on this forum. Our promise to you is to leave no customer disappointed...EVER.

We are driven to deliver the best customer experience in any industry and are looking for your input. Specifically, we would like you to review, what we call The Precision Care Package, and provide thoughtful reaction to the elements that make up the program. Did we leave anything out? Is anything in the list not needed? Did we choose the right words to describe each element? While we believe we deliver on a great customer experience right now, there is always room to grow.

We would truly appreciate thoughtful feedback on the program (because it is the program we will launch very soon!)

The Precision Care Package:

90-Day Money Back Guarantee — We know you’ll love our products. But if you don’t we’re not going to stick you with it. If you discover our products aren’t for you, we’ll work to take it back. We were one of the first with a 30-day money back guarantee in our industry. Now, to make it clear that we believe in our products and we’re confident that you’ll love them, too, we’re giving you a full 90-day return policy.

Guaranteed Trade-In Allowance — We are always improving and periodically we release new products. If you want to upgrade, we offer 30% off when you trade in your old Precision Pro Golf product. You’re part of the family now.

2-Year Warranty – You paid for the rangefinder, so we’ll cover it. If there are any performance issues, we’ll take care of them quickly and without hassle.

Fast, No Cost Turnaround Time – S@!t happens. Not often, but it happens. If something goes wrong we measure your downtime in days, not weeks. Plus, we pick up all the shipping costs.

“We’re here for you” Promise – When you call, we answer. When you email we respond within minutes, not days. Plus, an actual golfer will help solve your issues. Not a script reader in a faraway land.

Free Battery Replacement Service – We’re working on batteries that last infinitely… in the meantime, when yours runs out, we’ll send you a new battery anywhere in the world. Just fill out this form.

Best Practice Product Videos – We don’t expect you to be a rangefinder wiz from day one. It’s taken us years. To help, we’ve put together some great videos on how to best use your product. Hint, don’t put your eye to the green end.

Swing with Confidence. Hit More Greens.
$20 OFF with Discount Code GOLFWRX.
www.precisionprogolf.com

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