Jump to content

Welcome. You are currently viewing the forum as a guest which does not give you access to all the great features at GolfWRX such as viewing all the images, interacting with members, access to all forums and eligiblility to win free giveaways. Registration is fast, simple and absolutely free. Create a FREE GolfWRX account here.

- - - - -

If contacting TollBros about fitting or shafts, please read first.


34 replies to this topic

#1 GreenGrassEvaluations

GreenGrassEvaluations

    www.GreenGrassEvaluations.com

  • Sponsors
  • 24 posts
  •  
  • Member #: 472728
  • Joined: 06/25/2017
  • Location:The Test Range
GolfWRX Likes : 35

Posted 12 February 2018 - 04:37 PM

First off for those of you who do not know who I am, my name is Keith and I am the owner of Green Grass Evaluations, which is the company JT aka TollBros works for. We feel we need to clarify that when JT is on GolfWRX he is on here, on the clock, as a representative of GGE. Due to this, JT must adhere to the rules we have set up, the biggest one is as follows below.

I do not allow JT or Ed to spend half their day giving free advice to everyone who asks. There isn't enough time in his day, and I don't like paying my employees to work for free. JT will spend all the time you need on set up, tipping, etc, once a purchase has been made, but he cannot, and will not, give free fittings and free advice. He gets probably 15-20 emails or messages a day asking for this, and understand, as he is on the clock, he is 100% not allowed to do this. Lately he has gotten some very nasty responses from people who feel entitled to waste his time and think they should get his knowledge base and the information we test for, free of charge with no purchase. I'm sorry if that offends anyone, but it's just not going to happen. If anyone has an issue with that, it's not JT's fault, or his call. He is an employee and doing as instructed by his boss, me. If anyone has issue with that, they can certainly send me an email or personal message. Please stop sending JT nasty emails because he won't give you something for free.

Another point I need to make is that companies pay us to test and evaluate product. Sometimes that product under a strict confidentiality agreement, where we cannot really discuss it or release much information on it. Please understand that we will chime in where we can, and do testing and analysis threads where we can, but we certainly cannot violate the legal agreements we have with our clients, just because some random individual wants to know.

I'm sorry we cannot help everyone, but again, this is a business I am running, and my employees are already busy from open to close as is. I need to maximize their time dealing with paying clients and customers, which is what allows us to do the review and analysis threads we do for the forums, and the 1 hour per day I allow JT to simply chime in on the forums to answer questions and provide some snippets of info and data when appropriate. Thank you for understanding and again, please stop blaming JT and criticizing him unfairly for not being able to spend his time for free.

-Keith

http://www.golfwrx.c...evaluationscom/

Please check out our Products For Sale area above.

Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


1

#2 TollBros

TollBros

    Overseer of the Test Range

  • Sponsors
  • 2,828 posts
  •  
  • Member #: 438250
  • Joined: 08/25/2016
GolfWRX Likes : 2008

Posted 12 February 2018 - 04:43 PM

Thank you Keith. It's been pretty alarming lately with some of the venomous responses I've gotten from explaining I'm on the clock and cannot go back and forth for a half hour giving free advice. Most guys are cool and understand, but some people are just downright nasty when they don't get their way.
http://www.golfwrx.c...evaluationscom/

Please click the link above for our Sponsor area with rare and Tour only products.

2

#3 cradd10

cradd10

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,006 posts
  •  
  • Member #: 130920
  • Joined: 06/17/2011
  • Handicap:0
  • Ebay ID:craddock10
GolfWRX Likes : 297

Posted 13 February 2018 - 04:59 AM

To JT. Dilly Dilly!
M1 460 Syngery Proto 75
17' M2 15° Hzdrus blk 6.5
X2Hot Pro 18°
P790 4-W. C-Taper 130x
Vokey SM6 50,55,60
Edel E-2

3

#4 apprenti23

apprenti23

    Major Winner

  • ClubWRX Charter Members
  • 3,326 posts
  •  
  • Member #: 40702
  • Joined: 10/11/2007
GolfWRX Likes : 1608

Posted 13 February 2018 - 06:32 AM

Welcome to WRX! Not surprised at all!

4

#5 Pigems

Pigems

    Left Handed

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 7,396 posts
  •  
  • Member #: 246559
  • Joined: 04/21/2013
  • Location:Halifax, NS
  • Handicap:7.8
  • Ebay ID:Piggems
GolfWRX Likes : 16502

Posted 13 February 2018 - 06:38 AM

.

Edited by Pigems, 13 February 2018 - 03:48 PM.

Alpha 816 DBD 9*- TiNi 60x
Alpha 815 14*- TiNi 70x
716 T-MB 3 iron- S400
710 AP2 4i-Pw- S300
SM5 51* 55*- S300
TVD 59*/M- S300
Studio Select NP2

5

#6 rgk5

rgk5

    rgk5(OLB)

  • Advanced Members
  • PipPipPipPipPipPip
  • 3,093 posts
  •  
  • Member #: 3525
  • Joined: 07/28/2005
  • Location:Hamilton, Ontario. Edmond, Oklahoma
  • Handicap:6
GolfWRX Likes : 1063

Posted 13 February 2018 - 06:43 AM

View PostPigems, on 13 February 2018 - 06:38 AM, said:

I thought the whole point of  GolfWRX was for us to share free information with others? I get you're a business and all but it still seems wrong to me to "not let them" share info.

Nice things cost money, including useful advice. You seem to completely miss the highlighted section above.  The owner's response was quite clear.

#1 Cobra F7+  9.5*, Project X Handcrafted 5.5

Cobra King Ltd. 15.5*, Rogue 90 R

TM SLDR Hybrid 19.5*, Fujikura Speeder 82H R

Cobra F6 4 Hybrid 22*, Matrix Red R

Bridgestone J15DF Forged, 5-SW, XP95 S

Mizuno MP-T 58*, Custom Pink/Blue Paint Fill

Pure Red, White,  DTX Grips

Wilson Staff Infinite South Side, Superstroke SS2

Srixon QStar Tour  ball


6

#7 Pigems

Pigems

    Left Handed

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 7,396 posts
  •  
  • Member #: 246559
  • Joined: 04/21/2013
  • Location:Halifax, NS
  • Handicap:7.8
  • Ebay ID:Piggems
GolfWRX Likes : 16502

Posted 13 February 2018 - 06:44 AM

View Postrgk5, on 13 February 2018 - 06:43 AM, said:

View PostPigems, on 13 February 2018 - 06:38 AM, said:

I thought the whole point of  GolfWRX was for us to share free information with others? I get you're a business and all but it still seems wrong to me to "not let them" share info.

Nice things cost money, including useful advice. You seem to completely miss the highlighted section above.  The owner's response was quite clear.

.

Edited by Pigems, 13 February 2018 - 03:47 PM.

Alpha 816 DBD 9*- TiNi 60x
Alpha 815 14*- TiNi 70x
716 T-MB 3 iron- S400
710 AP2 4i-Pw- S300
SM5 51* 55*- S300
TVD 59*/M- S300
Studio Select NP2

7

#8 apprenti23

apprenti23

    Major Winner

  • ClubWRX Charter Members
  • 3,326 posts
  •  
  • Member #: 40702
  • Joined: 10/11/2007
GolfWRX Likes : 1608

Posted 13 February 2018 - 06:56 AM

View PostPigems, on 13 February 2018 - 06:44 AM, said:

View Postrgk5, on 13 February 2018 - 06:43 AM, said:

View PostPigems, on 13 February 2018 - 06:38 AM, said:

I thought the whole point of  GolfWRX was for us to share free information with others? I get you're a business and all but it still seems wrong to me to "not let them" share info.

Nice things cost money, including useful advice. You seem to completely miss the highlighted section above.  The owner's response was quite clear.

They sell/test shafts, not info. Would you pay money for automobile reviews? When you can just get them for free elsewhere?
Paying for their expertise - free info doesnít pay wages or keep the lights on

8

#9 Pigems

Pigems

    Left Handed

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 7,396 posts
  •  
  • Member #: 246559
  • Joined: 04/21/2013
  • Location:Halifax, NS
  • Handicap:7.8
  • Ebay ID:Piggems
GolfWRX Likes : 16502

Posted 13 February 2018 - 07:00 AM

.

Edited by Pigems, 13 February 2018 - 03:47 PM.

Alpha 816 DBD 9*- TiNi 60x
Alpha 815 14*- TiNi 70x
716 T-MB 3 iron- S400
710 AP2 4i-Pw- S300
SM5 51* 55*- S300
TVD 59*/M- S300
Studio Select NP2

9

#10 alexdub

alexdub

    "Don't check out of your hotel Rocco"

  • Advanced Members
  • PipPipPipPipPip
  • 681 posts
  •  
  • Member #: 263710
  • Joined: 07/13/2013
  • Location:SLC
GolfWRX Likes : 555

Posted 13 February 2018 - 11:05 AM

I understand where GGE is coming from --- it's just that every time someone from GGE posts on here, it's reactionary to something negative that happened. It seems strange. Negative associations, even if in response to something valid, still feel like negative associations. I looked around for a thread from GGE that was positive --- something like a thank you to the community, or an update on what's to come in 2018 --- but couldn't find anything.

Another thought I had reading the GGE post: Why would GGE—as a company trying to succeed in a cut-throat market—willfully inform your potential customer base that you are getting myriad customer complaint emails? And worse --- leading the response with possessive pronouns in an excusatory, non-deferential way? It seems like there isn't a lot of business strategy getting mulled over here.  

The WRXers barraging GGE with complaints for not getting free info are obviously psychotic. The response from GGE just seems like a swing-and-a-whiff.

All that being said --- I hope GGE succeeds! I think the general business model is something that could really benefit the WRX community. But circling back --- it just seems like we are getting a lot of negative associations.

Clubs:  Ping G LST 9*  •  Ping i25 15*  •  Ping G Crossover 4  •  Scratch EZ1 5-PW  •  Ping Glide 50* 54* & 60*  •  Ping Milled Anser 0  
Shafts:  Fujikura Atmos Black 7X  •  Grafalloy Epic FW/HY  •  KBS C Taper 120  •  KBS 610 Wedge
Balls:  Pro V1  •  RZN Tour Platinum  •  Chrome Soft  •  Z Star

Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


10

#11 TollBros

TollBros

    Overseer of the Test Range

  • Sponsors
  • 2,828 posts
  •  
  • Member #: 438250
  • Joined: 08/25/2016
GolfWRX Likes : 2008

Posted 13 February 2018 - 02:18 PM

Guys, what our primary business model is, is a test center for private testing and analysis. Companies pay us to test both their and competitor product. With this testing comes confidentiality agreements. All the info we post and all the review threads we do are done on company time, aside on our own, simply for the benefit of the community. Club and shaft sales are just a secondary revenue source. The info we post and the review threads we post are 100% free of charge, incredibly detailed, and look to provide the community with a weath of information, 100% free of charge. Unfortunately it's some people emailing me wanting to go over launch data, go back and forth 20 times, etc without the intention of ever buying anything, or worse, scouring the for sale area for used shafts at a discount. It's basically akin to me calling you up in the middle of your work day and expecting you have a 30 min conversation with me for my amusement, when I don't know you at all. Nobody would ever do that, but they just don't see it that way when they do it to me. As I said before, 99% of people understand, but there are the occasional individual who somehow takes it personally. It happened again this week so my boss saw a reason to publically address it, because frankly it really ruins my day to have someone irrationally berate me because they can't have something for free. Also, these are not "customer complaints", they are hostile interaction from people who don't intend to purchase anything and are angry they cannot get something for free just because they want it. Unfortunately quite typical in this day and age. Honestly I didn't even think this thread needed any commentary. Haha. It's simply stating some facts so the next time someone doesn't like the policy, I have something to link them to.
http://www.golfwrx.c...evaluationscom/

Please click the link above for our Sponsor area with rare and Tour only products.

11

#12 TollBros

TollBros

    Overseer of the Test Range

  • Sponsors
  • 2,828 posts
  •  
  • Member #: 438250
  • Joined: 08/25/2016
GolfWRX Likes : 2008

Posted 13 February 2018 - 02:23 PM

View PostPigems, on 13 February 2018 - 06:44 AM, said:

View Postrgk5, on 13 February 2018 - 06:43 AM, said:

View PostPigems, on 13 February 2018 - 06:38 AM, said:

I thought the whole point of  GolfWRX was for us to share free information with others? I get you're a business and all but it still seems wrong to me to "not let them" share info.

Nice things cost money, including useful advice. You seem to completely miss the highlighted section above.  The owner's response was quite clear.

They sell/test shafts, not info. Would you pay money for automobile reviews? When you can just get them for free elsewhere?

You totally miss the point. We actually DO post intense and extensive reviews, data and product analysis. What some people want is to email me and have me go through a personal fitting for free. The data and information is out there, posted and collected by us, for free. What you "expect" has already been provided. It's the personal one on one fitting and data analysis that we cannot do for free. Nobody walks into club Champion expecting that. The same should apply to us. Now saying that, if you purchase, the fitting and set up analysis is 100% free.
http://www.golfwrx.c...evaluationscom/

Please click the link above for our Sponsor area with rare and Tour only products.

12

#13 JStang

JStang

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,461 posts
  •  
  • Member #: 122217
  • Joined: 02/13/2011
  • Location:FL
  • Handicap:8.4
GolfWRX Likes : 1008

Posted 13 February 2018 - 03:15 PM

Wow, it's sad that this post even had to be made. Keep doing what you're doing JT and Green Grass.
2016 M2 - Kuro Kage Dual Core XT
917 F2  - Tensei Pro Blue
915H  - Rogue Black Tour
4-PW 718 AP2's
50, 54, 58 SM6

Byron Morgan 612
Bridgestone B330

13

#14 Pigems

Pigems

    Left Handed

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 7,396 posts
  •  
  • Member #: 246559
  • Joined: 04/21/2013
  • Location:Halifax, NS
  • Handicap:7.8
  • Ebay ID:Piggems
GolfWRX Likes : 16502

Posted 13 February 2018 - 03:46 PM

View PostTollBros, on 13 February 2018 - 02:23 PM, said:

View PostPigems, on 13 February 2018 - 06:44 AM, said:

View Postrgk5, on 13 February 2018 - 06:43 AM, said:

View PostPigems, on 13 February 2018 - 06:38 AM, said:

I thought the whole point of  GolfWRX was for us to share free information with others? I get you're a business and all but it still seems wrong to me to "not let them" share info.

Nice things cost money, including useful advice. You seem to completely miss the highlighted section above.  The owner's response was quite clear.

They sell/test shafts, not info. Would you pay money for automobile reviews? When you can just get them for free elsewhere?

You totally miss the point. We actually DO post intense and extensive reviews, data and product analysis. What some people want is to email me and have me go through a personal fitting for free. The data and information is out there, posted and collected by us, for free. What you "expect" has already been provided. It's the personal one on one fitting and data analysis that we cannot do for free. Nobody walks into club Champion expecting that. The same should apply to us. Now saying that, if you purchase, the fitting and set up analysis is 100% free.

My bad, I did miss understand the OP. I apologize for my earlier comments, I’ll go back and edit them. Hope you have a great day Sir :)
Alpha 816 DBD 9*- TiNi 60x
Alpha 815 14*- TiNi 70x
716 T-MB 3 iron- S400
710 AP2 4i-Pw- S300
SM5 51* 55*- S300
TVD 59*/M- S300
Studio Select NP2

14

#15 rgk5

rgk5

    rgk5(OLB)

  • Advanced Members
  • PipPipPipPipPipPip
  • 3,093 posts
  •  
  • Member #: 3525
  • Joined: 07/28/2005
  • Location:Hamilton, Ontario. Edmond, Oklahoma
  • Handicap:6
GolfWRX Likes : 1063

Posted 13 February 2018 - 05:21 PM

View PostPigems, on 13 February 2018 - 03:46 PM, said:

View PostTollBros, on 13 February 2018 - 02:23 PM, said:

View PostPigems, on 13 February 2018 - 06:44 AM, said:

View Postrgk5, on 13 February 2018 - 06:43 AM, said:

View PostPigems, on 13 February 2018 - 06:38 AM, said:

I thought the whole point of  GolfWRX was for us to share free information with others? I get you're a business and all but it still seems wrong to me to "not let them" share info.

Nice things cost money, including useful advice. You seem to completely miss the highlighted section above.  The owner's response was quite clear.

They sell/test shafts, not info. Would you pay money for automobile reviews? When you can just get them for free elsewhere?

You totally miss the point. We actually DO post intense and extensive reviews, data and product analysis. What some people want is to email me and have me go through a personal fitting for free. The data and information is out there, posted and collected by us, for free. What you "expect" has already been provided. It's the personal one on one fitting and data analysis that we cannot do for free. Nobody walks into club Champion expecting that. The same should apply to us. Now saying that, if you purchase, the fitting and set up analysis is 100% free.

My bad, I did miss understand the OP. I apologize for my earlier comments, I’ll go back and edit them. Hope you have a great day Sir :)

A good man you are for doing so, typed in my best Yoda imitation.

#1 Cobra F7+  9.5*, Project X Handcrafted 5.5

Cobra King Ltd. 15.5*, Rogue 90 R

TM SLDR Hybrid 19.5*, Fujikura Speeder 82H R

Cobra F6 4 Hybrid 22*, Matrix Red R

Bridgestone J15DF Forged, 5-SW, XP95 S

Mizuno MP-T 58*, Custom Pink/Blue Paint Fill

Pure Red, White,  DTX Grips

Wilson Staff Infinite South Side, Superstroke SS2

Srixon QStar Tour  ball


15

#16 cvhookem63

cvhookem63

    HOOK 'EM

  • ClubWRX Charter Members
  • 3,517 posts
  •  
  • Member #: 307989
  • Joined: 04/11/2014
  • Location:East Texas
GolfWRX Likes : 3582

Posted 13 February 2018 - 05:32 PM

Thanks for the clarifications on what expectations are for dealing with GGE/TollBros. I can see how some people could be confused (not clear may be a better word there) about the resource that you guys provide - because for the most part this website is a community of individuals sharing/discussing golf information. I'd say the spelling-out of things should help.
WITB Link
TaylorMade 2017 M1 9.5* Fujikura ATMOS Tour Spec Blue 8X
NIKE Vapor Fly 14* Fujikura Rombax P95X
NIKE Vapor Fly Pro 3-4 Fujikura Pro 95 Tour Spec X
NIKE Satin VR Pro Blades 5-9 TI S400
NIKE OVEN Engage 46* or VR Pro PW | Engage 50*SS / 55*SS / 60*DS S400
NIKE OVEN Origin B2-05 Long Slant | Custom Copper Insert B2-05
Posted Image Posted Image

16

#17 swizbeatz

swizbeatz

    Major Winner

  • ClubWRX Charter Members
  • 4,442 posts
  •  
  • Member #: 137276
  • Joined: 08/22/2011
  • Handicap:+.6
GolfWRX Likes : 1360

Posted 13 February 2018 - 05:54 PM

View Postalexdub, on 13 February 2018 - 11:05 AM, said:

I understand where GGE is coming from --- it's just that every time someone from GGE posts on here, it's reactionary to something negative that happened. It seems strange. Negative associations, even if in response to something valid, still feel like negative associations. I looked around for a thread from GGE that was positive --- something like a thank you to the community, or an update on what's to come in 2018 --- but couldn't find anything.

Another thought I had reading the GGE post: Why would GGEóas a company trying to succeed in a cut-throat marketówillfully inform your potential customer base that you are getting myriad customer complaint emails? And worse --- leading the response with possessive pronouns in an excusatory, non-deferential way? It seems like there isn't a lot of business strategy getting mulled over here.  

The WRXers barraging GGE with complaints for not getting free info are obviously psychotic. The response from GGE just seems like a swing-and-a-whiff.

All that being said --- I hope GGE succeeds! I think the general business model is something that could really benefit the WRX community. But circling back --- it just seems like we are getting a lot of negative associations.


TB has tons of posts here and Iíve seen two threads that sounded negative, the rest positive.  Although this one doesnít really count as I donít see it as a negative, nobody wants to deal with BS.  

To your second part, the OP reads that these are not customer complaints.  Iíve asked TB before for info and heís sometimes been able to help, other times said heís too busy or canít release that info (I asked him what he thought about M3/M4).  If I send him an a****** message for not getting what I want, when Iím not even a customer, I donít think thatís a real complaint on the business.
Ping/Epon/Scratch/Bettinardi WITB Link

17

#18 Jagpilotohio

Jagpilotohio

    Wish I could Putt...

  • Advanced Members
  • PipPipPipPipPipPip
  • 2,165 posts
  •  
  • Member #: 395936
  • Joined: 09/14/2015
  • Location:Columbus, OH
  • Handicap:2.3
  • Ebay ID:Jagpilotohio
GolfWRX Likes : 1742

Posted 13 February 2018 - 06:42 PM

So...in summary....

GGE is not a pro shop.  Posting test info on shafts is a nice freebie for the community, but selling shafts is a just side business.

Leave JT the hell alone unless you are 100% interested in buying a shaft, because discussing, fitting, and selling shafts is not his primary job.

Got it.
10.5* Titleist 917 D3, KKDC 70 TX,  43.5"
14* Cally 815 alpha fuji 665 X 42"
16* Cally 815 alpha fuji 665 X, 41.5"
19* Titleist 816 H2 fuji 8.8X TS 40.0"
4-9 2016 Hogan PTx, KBS Tour V, 120X
Ping glide2 46-12, 50-12, 54-12, 58-10 bent to 59
all Wedges recoil Prototype 125 F5's
33.5" Ghost spider slant neck.
Srixon Z-star XV

18

#19 TollBros

TollBros

    Overseer of the Test Range

  • Sponsors
  • 2,828 posts
  •  
  • Member #: 438250
  • Joined: 08/25/2016
GolfWRX Likes : 2008

Posted 13 February 2018 - 07:18 PM



View PostPigems, on 13 February 2018 - 03:46 PM, said:



My bad, I did miss understand the OP. I apologize for my earlier comments, Iíll go back and edit them. Hope you have a great day Sir :)

No worries. Thank you sir. I appreciate the retraction.

View PostJagpilotohio, on 13 February 2018 - 06:42 PM, said:

So...in summary....

GGE is not a pro shop.  Posting test info on shafts is a nice freebie for the community, but selling shafts is a just side business.

Leave JT the hell alone unless you are 100% interested in buying a shaft, because discussing, fitting, and selling shafts is not his primary job.

Got it.

Actually not true. Ask me anything you like. If I can help I will or will link you to a thread that can if you missed it. If I cannot assist, I will simply say so. If it was up to me I'd help everyone who asked, but I'd be jobless and homeless typing answers under a bridge. Haha
http://www.golfwrx.c...evaluationscom/

Please click the link above for our Sponsor area with rare and Tour only products.

19

#20 jcg132

jcg132

    PTPOTCW

  • Advanced Members
  • PipPipPipPip
  • 433 posts
  •  
  • Member #: 428230
  • Joined: 06/07/2016
  • Location:Stamford, CT
  • Ebay ID:jcg132
GolfWRX Likes : 119

Posted 13 February 2018 - 09:31 PM

In full support of JT and GGE - keep up the good work and thanks again for all your contributions to my personal game as well as the WRX community!

Tour Issue Callaway GBB Epic Sub Zero "L Stamp" 8° - Aldila SYNERGY Black Graphene Tour PROTO 65 TX (44.5")
Callaway Rogue 15° -
Mitsubishi Chemical TENSEI CK Pro White 70 Stiff (42.75", Tipped 0.5", 1.0° Flat, D6)
Callaway Rogue Hybrid 19° - VA Composites Raijin Hybrid 84 Four (Tipped, 0.5", D4)
Callaway Epic 22° -
Mitsubishi Chemical TENSEI CK Pro White Hybrid 90 TX (Tipped 0.5", D4)
PXG 0311 5-7 - Nippon N.S. PRO Modus3 Tour 120 Stiff (+0.5", 2.0° Upright, D4)

PXG 0311T 8-PW - Nippon N.S. PRO Modus3 Tour 120 Stiff (+0.5", 1.0° Strong, 2.0° Upright)
Vokey SM6 Raw 50.08°F - Nippon N.S. PRO Modus3 Tour 120 Stiff (+0.5", 1.0° Upright)
Vokey SM6 Raw 55.09°S - Nippon N.S. PRO Modus3 Tour 120 Stiff (+0.5", 1.0° Upright)
Vokey SM6 Raw 60.08°M - Nippon N.S. PRO Modus3 Tour 120 Stiff (+0.5", 1.0° Upright)
Scotty Cameron 009M Carbon - 34", 3.5
°, 70°

Wilson Staff Duo Urethane
Golf Pride MCC Plus4
FootJoy Pure Touch Limited
Sun Mountain 4.5 14-Way
Nike Apparel


Instagram

Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


Wanna get rid of this ugly yellow box? And remove other annoying "stuff" in between posts? Create a FREE GolfWRX account here.

20

#21 Harve10

Harve10

    Advanced

  • ClubWRX Charter Members
  • 251 posts
  •  
  • Member #: 144711
  • Joined: 10/30/2011
  • Location:Greenwich, CT
  • Handicap:2.6
  • Ebay ID:harveywbc10
GolfWRX Likes : 73

Posted 13 February 2018 - 09:54 PM

My experience with JT has been positive and find GGE’s contribution to the community valuable.

Shame that some feel entitled to expect more...
917D3 KKDC 70TX
TM M2 T13 DF HZRDUS Yellow
Titleist 716 TMB 2-iron Recoil Proto
Titleist 718 AP2s PX LZ
Titleist SM6 RAW Vokeys: 50F/54M/58K
Scotty T5.5M

21

#22 wkndhack

wkndhack

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 694 posts
  •  
  • Member #: 425792
  • Joined: 05/19/2016
  • Location:New England
GolfWRX Likes : 301

Posted 13 February 2018 - 10:04 PM

Appreciate what you guys do. Sucks people can be jerks.
Cobra King F7+ Oban Isawa Red 66-04
Cobra King F7 3W Oban Isawa Red 75-04
Cobra King F6 Baffler Aldila Tour Blue 85S
Cobra Forged Tec 4-GW DG S300AMT
Cobra King 54V, 58V
Bettinardi QB6
Srixon Q-Star Tour

22

#23 ssfranny

ssfranny

    Major Winner

  • Lefty Boomers
  • PipPipPipPipPipPip
  • 1,525 posts
  •  
  • Member #: 77345
  • Joined: 03/13/2009
  • Location:Omaha,Ne
  • Ebay ID:sfranny
GolfWRX Likes : 350

Posted 14 February 2018 - 06:47 PM

View PostGreenGrassEvaluations, on 12 February 2018 - 04:37 PM, said:

First off for those of you who do not know who I am, my name is Keith and I am the owner of Green Grass Evaluations, which is the company JT aka TollBros works for. We feel we need to clarify that when JT is on GolfWRX he is on here, on the clock, as a representative of GGE. Due to this, JT must adhere to the rules we have set up, the biggest one is as follows below.

I do not allow JT or Ed to spend half their day giving free advice to everyone who asks. There isn't enough time in his day, and I don't like paying my employees to work for free. JT will spend all the time you need on set up, tipping, etc, once a purchase has been made, but he cannot, and will not, give free fittings and free advice. He gets probably 15-20 emails or messages a day asking for this, and understand, as he is on the clock, he is 100% not allowed to do this. Lately he has gotten some very nasty responses from people who feel entitled to waste his time and think they should get his knowledge base and the information we test for, free of charge with no purchase. I'm sorry if that offends anyone, but it's just not going to happen. If anyone has an issue with that, it's not JT's fault, or his call. He is an employee and doing as instructed by his boss, me. If anyone has issue with that, they can certainly send me an email or personal message. Please stop sending JT nasty emails because he won't give you something for free.

Another point I need to make is that companies pay us to test and evaluate product. Sometimes that product under a strict confidentiality agreement, where we cannot really discuss it or release much information on it. Please understand that we will chime in where we can, and do testing and analysis threads where we can, but we certainly cannot violate the legal agreements we have with our clients, just because some random individual wants to know.

I'm sorry we cannot help everyone, but again, this is a business I am running, and my employees are already busy from open to close as is. I need to maximize their time dealing with paying clients and customers, which is what allows us to do the review and analysis threads we do for the forums, and the 1 hour per day I allow JT to simply chime in on the forums to answer questions and provide some snippets of info and data when appropriate. Thank you for understanding and again, please stop blaming JT and criticizing him unfairly for not being able to spend his time for free.

-Keith


Keith


With all due respect you don't know your target market.   Do you realize that there are 5000 plus members in WRX and what they spend on golf equipment in a month is likely more than all your walk in customers spend in a year?  I get not wanting to give out free advice but if I'm buying a $400 Fubuki or Tensei shaft I'm going to ask a few questions.  If they don't get answered I'll go elsewhere.   Golf equipment business it cutthroat enough.

Edited by ssfranny, 14 February 2018 - 06:48 PM.


23

#24 rgk5

rgk5

    rgk5(OLB)

  • Advanced Members
  • PipPipPipPipPipPip
  • 3,093 posts
  •  
  • Member #: 3525
  • Joined: 07/28/2005
  • Location:Hamilton, Ontario. Edmond, Oklahoma
  • Handicap:6
GolfWRX Likes : 1063

Posted 15 February 2018 - 07:15 AM

View Postssfranny, on 14 February 2018 - 06:47 PM, said:

View PostGreenGrassEvaluations, on 12 February 2018 - 04:37 PM, said:

First off for those of you who do not know who I am, my name is Keith and I am the owner of Green Grass Evaluations, which is the company JT aka TollBros works for. We feel we need to clarify that when JT is on GolfWRX he is on here, on the clock, as a representative of GGE. Due to this, JT must adhere to the rules we have set up, the biggest one is as follows below.

I do not allow JT or Ed to spend half their day giving free advice to everyone who asks. There isn't enough time in his day, and I don't like paying my employees to work for free. JT will spend all the time you need on set up, tipping, etc, once a purchase has been made, but he cannot, and will not, give free fittings and free advice. He gets probably 15-20 emails or messages a day asking for this, and understand, as he is on the clock, he is 100% not allowed to do this. Lately he has gotten some very nasty responses from people who feel entitled to waste his time and think they should get his knowledge base and the information we test for, free of charge with no purchase. I'm sorry if that offends anyone, but it's just not going to happen. If anyone has an issue with that, it's not JT's fault, or his call. He is an employee and doing as instructed by his boss, me. If anyone has issue with that, they can certainly send me an email or personal message. Please stop sending JT nasty emails because he won't give you something for free.

Another point I need to make is that companies pay us to test and evaluate product. Sometimes that product under a strict confidentiality agreement, where we cannot really discuss it or release much information on it. Please understand that we will chime in where we can, and do testing and analysis threads where we can, but we certainly cannot violate the legal agreements we have with our clients, just because some random individual wants to know.

I'm sorry we cannot help everyone, but again, this is a business I am running, and my employees are already busy from open to close as is. I need to maximize their time dealing with paying clients and customers, which is what allows us to do the review and analysis threads we do for the forums, and the 1 hour per day I allow JT to simply chime in on the forums to answer questions and provide some snippets of info and data when appropriate. Thank you for understanding and again, please stop blaming JT and criticizing him unfairly for not being able to spend his time for free.

-Keith


Keith


With all due respect you don't know your target market.   Do you realize that there are 5000 plus members in WRX and what they spend on golf equipment in a month is likely more than all your walk in customers spend in a year?  I get not wanting to give out free advice but if I'm buying a $400 Fubuki or Tensei shaft I'm going to ask a few questions.  If they don't get answered I'll go elsewhere.   Golf equipment business it cutthroat enough.

... which is exactly what many will do once they have their answer.  This type of behaviour is pervasive in all aspects of golf retail sales. I had a prospect last week and after my initial exploratory questions, he flat out told me he wanted to test the Epic because Callaway had a great deal on pre-owned drivers, therefore using my facility and 40 years of experience to buy somewhere else.  We call them "vampires" as they suck out the information and disappear.

#1 Cobra F7+  9.5*, Project X Handcrafted 5.5

Cobra King Ltd. 15.5*, Rogue 90 R

TM SLDR Hybrid 19.5*, Fujikura Speeder 82H R

Cobra F6 4 Hybrid 22*, Matrix Red R

Bridgestone J15DF Forged, 5-SW, XP95 S

Mizuno MP-T 58*, Custom Pink/Blue Paint Fill

Pure Red, White,  DTX Grips

Wilson Staff Infinite South Side, Superstroke SS2

Srixon QStar Tour  ball


24

#25 zwhitworth

zwhitworth

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 992 posts
  •  
  • Member #: 6738
  • Joined: 10/13/2005
GolfWRX Likes : 267

Posted 15 February 2018 - 07:52 AM

I'm no marketing expert, but sometimes you gotta throw out a little corn to get the catfish biting, which I think you guys have done pretty well with some of the data you have shared with the forum.  I would avoid these "line in the sand" posts and just deal with the fussy folks looking for a handout via PM/email.  You have to remember, one of the earliest functions of this forum was the sharing of intel and golfers helping golfers fit themselves.


25

#26 Lord Helmet

Lord Helmet

    Hall of Fame

  • Advanced Members
  • PipPipPipPipPipPipPip
  • 6,890 posts
  •  
  • Member #: 221885
  • Joined: 01/15/2013
  • Location:Cincinnati, Ohio
GolfWRX Likes : 3077

Posted 15 February 2018 - 08:02 AM

I want it all for free and I want it right now.  If not, I will have a tantrum and throw up all kinds of crap on social media talking about how offended and hurt I am.

So give me 1 of everything please.
LTD Pro - Hzrdus Black 65 6.0
G25 3w - UST Silver 7s
RBZ 19* - UST Silver 8s
Apex CF16 5i - Project X 5.5
Srixon 565 6-PW - Project X 5.5
RTX3 CB 50 - Project X 5.5
SM5 54,58,62 - F,K,S Grinds -  Rifle 6.0
Bettinardi Inovai 3.0 CS

26

#27 rgk5

rgk5

    rgk5(OLB)

  • Advanced Members
  • PipPipPipPipPipPip
  • 3,093 posts
  •  
  • Member #: 3525
  • Joined: 07/28/2005
  • Location:Hamilton, Ontario. Edmond, Oklahoma
  • Handicap:6
GolfWRX Likes : 1063

Posted 15 February 2018 - 11:57 AM

View PostLord Helmet, on 15 February 2018 - 08:02 AM, said:

I want it all for free and I want it right now.  If not, I will have a tantrum and throw up all kinds of crap on social media talking about how offended and hurt I am.

So give me 1 of everything please.

Well stated.

#1 Cobra F7+  9.5*, Project X Handcrafted 5.5

Cobra King Ltd. 15.5*, Rogue 90 R

TM SLDR Hybrid 19.5*, Fujikura Speeder 82H R

Cobra F6 4 Hybrid 22*, Matrix Red R

Bridgestone J15DF Forged, 5-SW, XP95 S

Mizuno MP-T 58*, Custom Pink/Blue Paint Fill

Pure Red, White,  DTX Grips

Wilson Staff Infinite South Side, Superstroke SS2

Srixon QStar Tour  ball


27

#28 TollBros

TollBros

    Overseer of the Test Range

  • Sponsors
  • 2,828 posts
  •  
  • Member #: 438250
  • Joined: 08/25/2016
GolfWRX Likes : 2008

Posted 15 February 2018 - 01:22 PM

View Postssfranny, on 14 February 2018 - 06:47 PM, said:

View PostGreenGrassEvaluations, on 12 February 2018 - 04:37 PM, said:

First off for those of you who do not know who I am, my name is Keith and I am the owner of Green Grass Evaluations, which is the company JT aka TollBros works for. We feel we need to clarify that when JT is on GolfWRX he is on here, on the clock, as a representative of GGE. Due to this, JT must adhere to the rules we have set up, the biggest one is as follows below.

I do not allow JT or Ed to spend half their day giving free advice to everyone who asks. There isn't enough time in his day, and I don't like paying my employees to work for free. JT will spend all the time you need on set up, tipping, etc, once a purchase has been made, but he cannot, and will not, give free fittings and free advice. He gets probably 15-20 emails or messages a day asking for this, and understand, as he is on the clock, he is 100% not allowed to do this. Lately he has gotten some very nasty responses from people who feel entitled to waste his time and think they should get his knowledge base and the information we test for, free of charge with no purchase. I'm sorry if that offends anyone, but it's just not going to happen. If anyone has an issue with that, it's not JT's fault, or his call. He is an employee and doing as instructed by his boss, me. If anyone has issue with that, they can certainly send me an email or personal message. Please stop sending JT nasty emails because he won't give you something for free.

Another point I need to make is that companies pay us to test and evaluate product. Sometimes that product under a strict confidentiality agreement, where we cannot really discuss it or release much information on it. Please understand that we will chime in where we can, and do testing and analysis threads where we can, but we certainly cannot violate the legal agreements we have with our clients, just because some random individual wants to know.

I'm sorry we cannot help everyone, but again, this is a business I am running, and my employees are already busy from open to close as is. I need to maximize their time dealing with paying clients and customers, which is what allows us to do the review and analysis threads we do for the forums, and the 1 hour per day I allow JT to simply chime in on the forums to answer questions and provide some snippets of info and data when appropriate. Thank you for understanding and again, please stop blaming JT and criticizing him unfairly for not being able to spend his time for free.

-Keith


Keith


With all due respect you don't know your target market.   Do you realize that there are 5000 plus members in WRX and what they spend on golf equipment in a month is likely more than all your walk in customers spend in a year?  I get not wanting to give out free advice but if I'm buying a $400 Fubuki or Tensei shaft I'm going to ask a few questions.  If they don't get answered I'll go elsewhere.   Golf equipment business it cutthroat enough.

I can answer for Keith. I'm happy to give you information about the products and a general idea of what type of profile you will fit into BEFORE you buy. We just can't analyze your launch data, tell you everything about what you need and provide the tipping and set up information as well. That's what a lot of people try to suck out of you before they ever purchase. We also provide a ton of free data and analysis in the general forums. If you want to fit yourself, we've provided you with 75% of the information to do so, with player swing profiles and all to compare yourself to. Nobody else does this. They just throw up products for sale with no knowledge of them at all beyond what they are told from someone else. It's the little details of set up and personalized fitting we cannot do for non customers. It's just not economically viable. Simply, you won't find ANYONE in the industry who hits, tests, and compiles reports on our products like we do outside of the manufacturer themselves. Simply nobody out there is going to be able to provide you with the level of expert knowledge on our products that we do. We aren't here for the guy who wants to save money by fitting himself or scouting out Ebay to save $40, even though we do provide a ton of info and data in the forums, that is often used by these people to purchase elsewhere. The details and personal touch are here for the enthusiast who wants something rare and specialized, perfectly set up for their game and dialed in to match their needs. As any actual customer will tell you, I'll spend all the time we need after purchase, perfectly dialing in the set up based on all the information you can give me. Unfortunately for some, this information comes with being an actual customer.
http://www.golfwrx.c...evaluationscom/

Please click the link above for our Sponsor area with rare and Tour only products.

28

#29 TollBros

TollBros

    Overseer of the Test Range

  • Sponsors
  • 2,828 posts
  •  
  • Member #: 438250
  • Joined: 08/25/2016
GolfWRX Likes : 2008

Posted 15 February 2018 - 01:30 PM

View Postzwhitworth, on 15 February 2018 - 07:52 AM, said:

I'm no marketing expert, but sometimes you gotta throw out a little corn to get the catfish biting, which I think you guys have done pretty well with some of the data you have shared with the forum.  I would avoid these "line in the sand" posts and just deal with the fussy folks looking for a handout via PM/email.  You have to remember, one of the earliest functions of this forum was the sharing of intel and golfers helping golfers fit themselves.

I wouldn't call it a line in the sand post really. It's simply a, don't throw a tantrum if I can't give you exactly what you are looking for, free of charge. Truthfully, it's amazing to me that we even need to make such a post, but unfortunately, we do. And as far as fitting yourself, we've given out so much free test data and info, a guy can get 75% of the way there himself. They just aren't going to know tipping or the way the shaft reacts compared to others in feel, dispersion, balance point, etc. If rolling the dice and fitting yourself is what you want to do, we've provided significantly more info than anyone else for you to do so.
http://www.golfwrx.c...evaluationscom/

Please click the link above for our Sponsor area with rare and Tour only products.

29

#30 doubledub

doubledub

    Rookie

  • ClubWRX Charter Members
  • 33 posts
  •  
  • Member #: 422176
  • Joined: 04/23/2016
  • Location:West Texas
  • Handicap:+.5
GolfWRX Likes : 10

Posted 15 February 2018 - 05:54 PM

I just appreciate the opportunity to buy some cool tour issue/limited run prototype product. High SS guys that don't live in huge cities with one of the good fitting centers don't have very many options to get stuff that fits them. There are very few people/places that make that stuff available.

It's not like they are selling 500 stock stock shafted drivers every single day and I wouldn't expect them to have the same customer service capacity as TGW or RBG. Sometimes you might have to wait a day or two on a question in regards to a purchase but who cares? In the age of Amazon everyone's gotten so used to a sub hour response time that if they don't hear back in two hours they freak out. Just my .02 but some people need to think about the size of the operation they are dealing with and try to adjust expectations accordingly. If the big box shops sold the stuff that GGE does then this conversation wouldn't exist.


Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


Wanna get rid of this ugly yellow box? And remove other annoying "stuff" in between posts? Create a FREE GolfWRX account here.

30



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

GolfWRX Sponsors