I had a poor CS experience with Taylormade with my M1 440, so at least for a while Taylormade is on my will not buy or consider list. If I did not struggle with 3 wood so horribly, the R15 would get replaced as well.
Was it a warranty replacement issue? My buddy is 3 weeks out from sending his in to get it replaced. Sucks to be without your driver that long in the middle of the season. At this point, he plans on trading it in as soon as it comes back. Vows to not play another TM club.
Ordered mine directly from TM with amd upgraded shaft. Played golf the day after I got it. On the second tee shot the shaft snapped at the adapter. Long story short Taylormade refused to make it right after having the club for about 3 weeks. They finally sent back the head 2 weeks later without the broken shaft that could have been cut down for a 3 wood. So I wemt around and around with them about that and once again got nowhere except they offered me $25 off if I wanted to purchase a new driver or 3 wood from them.
Wow, thats really bad...
I broke a Ping shaft and an independent shop told me to call Ping directly and that they would replace it.
Got in touch with them no problem, first call, not put on hold for more then 2 min. Unfortunately they told me they only warranty clubs up to 4 yrs, and mine was about 5. Which I cant fault them at all for, totally understand.