DFinch, on 14 January 2018 - 11:31 AM, said:
I subscribed to his site for about 6 months last year, with the monthly recurring payment, followed the instructions on how to cancel, and canceled with no problems.
Recent customer experiences strongly point to deterioration of management of his online services, or at the very least a cancel system that has created issues for some people.
I'm going to assume GG's PM's were as described and that they was hostile, profane, and unacceptable.
It is my opinion that, once GG was involved, the OP's threat was premature and did not give a reasonable amount of time for GG to get up to speed on both sides of the story.
GG's response to that initial threat was understandable, but lacked business finesse.
We have no idea how often people try to get retroactive refunds after consuming the content of the site and then try to go back and get it for free.
It is reasonable to give him time to verify, especially considering OP was trying to get several months refunded.
GG not being able to get the story from the people running his site, over the weekend, is consistent with the poor response customers are experiencing.
Creating this thread was the equivalent of "going nuclear", further escalated the situation, and was premature.
Recurring subscriptions, especially (unrelated) those that kick in after a free trial period, are the devil.
GG needs new people running his web presence and nobody should be imitating him online, if that is occurring.
Both sides are at fault and both sides handled it poorly.
Very well said. Both sides could have handled things much better, and George would be wise to associate with people that have more experience running a business and handling customer service. Honestly I know he just doesn't have the time to get involved with much of the membership beyond the video content, which is really just him doing his thing and the viewer getting to be a fly on the wall. From what I've heard from him, he agreed to the site mostly to help out Gabe, Fish, and now to a larger extent, Jake Gilmer, who is very active on the Facebook page. I don't have a problem with that, but I do think it should probably be stated more clearly up front so the consumer knows what they are getting. GG's instruction is the centerpiece of the site, and it is very good, but when guys come in expecting personal feedback from the man himself and don't get it, I can see how they'd be disappointed. With that said, he does offer 50% off one-on-one video lessons for members, and feedback there has been very positive.
Longshot400, on 14 January 2018 - 12:19 PM, said:
I will not be closing this thread. The eventual resolution doesn't change the facts that he (and others behind ggswingtips) are deceiving people, are very difficult to deal with, and that George himself profanely berated a dissatisfied customer. Believe it or not, I didn't expect to receive any money back when I made this post, and I made it solely with the intention of warning others (although it was a nice surprise to have it resolved). Removing this thread would be very selfish and would defeat my purpose in creating it.
The terms are clearly defined, so deception is a poor choice of words. As has been said in this thread and the other that was complaining about the membership site, it's on the user to know what they are signing up for.
As for GG's team being difficult to deal with, I think that's on you as well, and the story you told supports that. There is a method outlined for cancellation and you didn't follow it.
I've been a member of his site since it started, as I was working with George at the time. I've enjoyed the content and learned a ton from his videos, but honestly just don't use the content much anymore, and haven't for probably most of the last year. I'd been thinking about canceling already, and was a bit curious to see if the OP's experience lined up with reality. A few days ago, I emailed the team and asked to cancel, as my renewal was coming up in early February. I got an email back the same day, politely thanking me for being a member, and canceling any future payment. I'm not sure how it could have been any simpler.
My "buyer beware:" it's an auto-renew membership, George is in all the content but isn't giving personal feedback for free, and you can cancel at any time as long as you follow directions.