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FootJoy?

FootJoy

55 replies to this topic

#1 Norboo

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Posted 17 October 2017 - 02:23 PM

I bought 3 pairs of Icons about 7 years ago all in the same style, black and same size, 9M.

I only wear black shoes in the fall/winter.  My first pair was getting worn down, so I decided to break in another pair.  When I tried them on, one fits really big and another just right.  All stamped 9M.
I wrote to FootJoy, they asked me to send it in.  I sent them the shoes that’s mismarked and they returned the shoes stating that since it’s outdated, they can’t do anything about it.  I called them shortly after I received the shoes and left few messages on the number they provided, no return calls.  
So, I’m stuck with a brand new pair that’s mismarked in size that I can’t wear.

FootJoy don't stand behind their product?  Customer service that bad?  Am I being unreasonable?  

Guess it’s the end of the road for me with FootJoy.  Shame, I’ve been buying their shoes since 1989.

Edited by Norboo, 17 October 2017 - 02:28 PM.

Driver: G20 (hard to replace, not from lack of trying)
Mini Driver: Taylormade SLDR 14*
Fairway: Ping G400 5 wood 17.5*
Hybrid: Ping G400 22* stock shaft
Irons: OnOff Kuro 2015 Model with Recoil 680 F4
Wedges: Scor 50* and 58* with TT Black Gold
Holy Grail: Honma CB8055 (since 1989)
Ball: TaylorMade TP (2014)
Grip: MCC with 1.5 wraps

Backup:  
Ping Rapture V2 4 wood
TEE EX9 Tour 17* with Rough Silver 70
TEE XCG7 Beta 5 wood
Ping G400 19* Hybrid
TEE XCG7 Beta 22* Hybrid
OnOff Kuro 2015 irons backup set
Ping G20 driver backup driver

Club builder/fitter hobbyists since 1997
Club HO since 1989

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#2 Jwowzer

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Posted 17 October 2017 - 02:48 PM

In the 7 years that you had the shoes, you never thought to try them on to see if they fit?
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#3 Norboo

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Posted 17 October 2017 - 04:38 PM

View PostJwowzer, on 17 October 2017 - 02:48 PM, said:

In the 7 years that you had the shoes, you never thought to try them on to see if they fit?

Why would I?  I had no reason to think FootJoy would mismark the shoes.  I thought highly of FootJoy Icon shoes.
Driver: G20 (hard to replace, not from lack of trying)
Mini Driver: Taylormade SLDR 14*
Fairway: Ping G400 5 wood 17.5*
Hybrid: Ping G400 22* stock shaft
Irons: OnOff Kuro 2015 Model with Recoil 680 F4
Wedges: Scor 50* and 58* with TT Black Gold
Holy Grail: Honma CB8055 (since 1989)
Ball: TaylorMade TP (2014)
Grip: MCC with 1.5 wraps

Backup:  
Ping Rapture V2 4 wood
TEE EX9 Tour 17* with Rough Silver 70
TEE XCG7 Beta 5 wood
Ping G400 19* Hybrid
TEE XCG7 Beta 22* Hybrid
OnOff Kuro 2015 irons backup set
Ping G20 driver backup driver

Club builder/fitter hobbyists since 1997
Club HO since 1989

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#4 golferdrmjr

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Posted 17 October 2017 - 05:35 PM

"FootJoy don't stand behind their product?" Actually, FootJoy does stand behind their products. They have a history of doing so.

"Customer service that bad?" No, it's not. FootJoy's Customer Service is known to be very good.

"Am I being unreasonable?" Yes, they're 7 years old. They maybe new to you, but they're still 7 years old! Do you think any other brand would take care of this issue on 7 year old shoes? I highly doubt it. It's too bad you didn't try them on 7 years ago, because FootJoy would have taken care of this issue then.

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#5 Norboo

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Posted 17 October 2017 - 06:22 PM

View Postgolferdrmjr, on 17 October 2017 - 05:35 PM, said:

"FootJoy don't stand behind their product?" Actually, FootJoy does stand behind their products. They have a history of doing so.

"Customer service that bad?" No, it's not. FootJoy's Customer Service is known to be very good.

"Am I being unreasonable?" Yes, they're 7 years old. They maybe new to you, but they're still 7 years old! Do you think any other brand would take care of this issue on 7 year old shoes? I highly doubt it. It's too bad you didn't try them on 7 years ago, because FootJoy would have taken care of this issue then.

I have lots of clothing, shoes, clubs, other hobby equipments, etc.... still new and unopened from years ago.  If I like someone, I buy few at a time.  
I had issues with other products after several years, I had no issues with companies replacing or giving credits.  

Driver: G20 (hard to replace, not from lack of trying)
Mini Driver: Taylormade SLDR 14*
Fairway: Ping G400 5 wood 17.5*
Hybrid: Ping G400 22* stock shaft
Irons: OnOff Kuro 2015 Model with Recoil 680 F4
Wedges: Scor 50* and 58* with TT Black Gold
Holy Grail: Honma CB8055 (since 1989)
Ball: TaylorMade TP (2014)
Grip: MCC with 1.5 wraps

Backup:  
Ping Rapture V2 4 wood
TEE EX9 Tour 17* with Rough Silver 70
TEE XCG7 Beta 5 wood
Ping G400 19* Hybrid
TEE XCG7 Beta 22* Hybrid
OnOff Kuro 2015 irons backup set
Ping G20 driver backup driver

Club builder/fitter hobbyists since 1997
Club HO since 1989

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#6 cristphoto

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Posted 17 October 2017 - 06:34 PM

Owner error. You bought three pair of identical shoes seven years ago and only wore one pair? You rotate your shoes for much longer life. Then you would have known (within the warranty period) if they didnít fit correctly. On their top of the line shoes (which Icons were seven years ago) Footjoy also had a 30 day comfort warranty - if the shoe doesnít fit or is simply uncomfortable you can return them. Iím not aware of any other company that does this. In my experience Footjoy is very liberal when dealing with product issues.

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#7 jgonz69

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Posted 17 October 2017 - 06:37 PM

Hey Nobrboo, you should know by now if youve been on this site any length of time, you will get no sympathy from people on issues like yours. That being said, you should check out http://www.larossash...tjoy-customers/ to see if they can help you out. They can repair your worn pair, and might be able to do something with the other pair.
Ps i had a pair of timberlands that were about 5 yrs old had some stitching that was broken. I wore them into the store to buy a new pair. The person said I can get a new pair to replace my defective pair. I didnt even ask for that , just mentioned that I wanted to replace my old pair. So there are companies that stand behind their products 100%
Lmao, as i typed this , somebody else just proved my point.

Edited by jgonz69, 17 October 2017 - 06:38 PM.

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#8 Norboo

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Posted 17 October 2017 - 06:38 PM

View Postcristphoto, on 17 October 2017 - 06:34 PM, said:

Owner error. You bought three pair of identical shoes seven years ago and only wore one pair? You rotate your shoes for much longer life. Then you would have known (within the warranty period) if they didnít fit correctly. On their top of the line shoes (which Icons were seven years ago) Footjoy also had a 30 day comfort warranty - if the shoe doesnít fit or is simply uncomfortable you can return them. Iím not aware of any other company that does this. In my experience Footjoy is very liberal when dealing with product issues.

Itís a defect from factory.  Mismarked.  I had no reason to think shoes would be mismarked.  Like I said, Iíve been buying FootJoys since 1989 and never had any issues with fit.  I bought 3 pairs of 9M, but the third pairs fits more like size 10 or 9 double wide.

I had issues with with mismarked sized from Under Amaor,  Adidas along with few other compaines after few years later, they had no problems with giving credits towards purchase.

Edited by Norboo, 17 October 2017 - 06:40 PM.

Driver: G20 (hard to replace, not from lack of trying)
Mini Driver: Taylormade SLDR 14*
Fairway: Ping G400 5 wood 17.5*
Hybrid: Ping G400 22* stock shaft
Irons: OnOff Kuro 2015 Model with Recoil 680 F4
Wedges: Scor 50* and 58* with TT Black Gold
Holy Grail: Honma CB8055 (since 1989)
Ball: TaylorMade TP (2014)
Grip: MCC with 1.5 wraps

Backup:  
Ping Rapture V2 4 wood
TEE EX9 Tour 17* with Rough Silver 70
TEE XCG7 Beta 5 wood
Ping G400 19* Hybrid
TEE XCG7 Beta 22* Hybrid
OnOff Kuro 2015 irons backup set
Ping G20 driver backup driver

Club builder/fitter hobbyists since 1997
Club HO since 1989

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#9 Guia

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Posted 17 October 2017 - 06:38 PM

Always try shoes on before you purchase, different styles often vary in the same size.  Not surprised that they would not replace them, 7 years is a long time.

I had the same problem with my first wife, did not try her on for a year after we married.  Her father would not take her back, so I had to trade her in and take a loss.  Always, try anything new before buying.

Edited by Guia, 17 October 2017 - 06:42 PM.


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#10 Shilgy

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Posted 17 October 2017 - 07:15 PM

View PostNorboo, on 17 October 2017 - 06:38 PM, said:

View Postcristphoto, on 17 October 2017 - 06:34 PM, said:

Owner error. You bought three pair of identical shoes seven years ago and only wore one pair? You rotate your shoes for much longer life. Then you would have known (within the warranty period) if they didnít fit correctly. On their top of the line shoes (which Icons were seven years ago) Footjoy also had a 30 day comfort warranty - if the shoe doesnít fit or is simply uncomfortable you can return them. Iím not aware of any other company that does this. In my experience Footjoy is very liberal when dealing with product issues.

Itís a defect from factory.  Mismarked.  I had no reason to think shoes would be mismarked.  Like I said, Iíve been buying FootJoys since 1989 and never had any issues with fit.  I bought 3 pairs of 9M, but the third pairs fits more like size 10 or 9 double wide.

I had issues with with mismarked sized from Under Amaor,  Adidas along with few other compaines after few years later, they had no problems with giving credits towards purchase.
Actually based on your post you quit being Footjoy seven years ago. I have about 8 pairs of Icons but would never consider buying any article of attire without trying on immediately. That way if there is an issue it's an easy remedy.
  Seven years later it's buyer beware.

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#11 Need4spd

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Posted 17 October 2017 - 07:51 PM

Candidly, I’m not surprised they wouldn’t replace them. Seven years is quite a long time. That said, I disagree with others who are viemently defending Foot Joy’s customer service. The recent issue I had was ultimately resolved locally at the PGASS but my brief interaction with FJ customer service was a bit of a joke, and had I not been as combative as I was I would never have gotten the resolution that I did.

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#12 oukeith

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Posted 17 October 2017 - 07:58 PM

Somebody at FJ was laughing their a** off that you tried to return a 7 year old pair of shoes.

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#13 Solid golf

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Posted 17 October 2017 - 08:59 PM

View PostNorboo, on 17 October 2017 - 06:38 PM, said:

View Postcristphoto, on 17 October 2017 - 06:34 PM, said:

Owner error. You bought three pair of identical shoes seven years ago and only wore one pair? You rotate your shoes for much longer life. Then you would have known (within the warranty period) if they didnít fit correctly. On their top of the line shoes (which Icons were seven years ago) Footjoy also had a 30 day comfort warranty - if the shoe doesnít fit or is simply uncomfortable you can return them. Iím not aware of any other company that does this. In my experience Footjoy is very liberal when dealing with product issues.

Itís a defect from factory.  Mismarked.  I had no reason to think shoes would be mismarked.  Like I said, Iíve been buying FootJoys since 1989 and never had any issues with fit.  I bought 3 pairs of 9M, but the third pairs fits more like size 10 or 9 double wide.

I had issues with with mismarked sized from Under Amaor,  Adidas along with few other compaines after few years later, they had no problems with giving credits towards purchase.

Dude how many shoes have you bought that are mis-marked? LOL! Dude you make me laugh that's all I'm going to say. Actually one more thing, I agree with footjoy on this. I would have felt so embrassed to explain my story to the footjoy representative.



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#14 putts4bogey

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Posted 17 October 2017 - 10:30 PM

With that many different brands (3 brands) of shoes that were mismarked, could it be the feet are mismarked?
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#15 Matt J

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Posted 17 October 2017 - 10:49 PM

Or perhaps just sized differently?

I don't know anyone that buys shoes and doesn't try them on.


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#16 MattyO1984

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Posted 18 October 2017 - 09:55 AM

7 years is a stretch!

Jordan Spieth and Justin Thomas were still in High School when you bought those shoes and more depressingly, Tiger was only a year and a half removed from winning his last major and not nine and a bit like he is now. I am not surprised that FootJoy weren't having any of it.

Edited by MattyO1984, 18 October 2017 - 09:56 AM.

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#17 Norboo

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Posted 18 October 2017 - 10:32 AM

View PostSolid golf, on 17 October 2017 - 08:59 PM, said:

View PostNorboo, on 17 October 2017 - 06:38 PM, said:

View Postcristphoto, on 17 October 2017 - 06:34 PM, said:

Owner error. You bought three pair of identical shoes seven years ago and only wore one pair? You rotate your shoes for much longer life. Then you would have known (within the warranty period) if they didn't fit correctly. On their top of the line shoes (which Icons were seven years ago) Footjoy also had a 30 day comfort warranty - if the shoe doesn't fit or is simply uncomfortable you can return them. I'm not aware of any other company that does this. In my experience Footjoy is very liberal when dealing with product issues.

It's a defect from factory.  Mismarked.  I had no reason to think shoes would be mismarked.  Like I said, I've been buying FootJoys since 1989 and never had any issues with fit.  I bought 3 pairs of 9M, but the third pairs fits more like size 10 or 9 double wide.

I had issues with with mismarked sized from Under Amaor,  Adidas along with few other compaines after few years later, they had no problems with giving credits towards purchase.

Dude how many shoes have you bought that are mis-marked? LOL! Dude you make me laugh that's all I'm going to say. Actually one more thing, I agree with footjoy on this. I would have felt so embrassed to explain my story to the footjoy representative.

It wasn't shoes.  it was clothing from Under Armor (Rain Gear) and Adidas shirt.
Driver: G20 (hard to replace, not from lack of trying)
Mini Driver: Taylormade SLDR 14*
Fairway: Ping G400 5 wood 17.5*
Hybrid: Ping G400 22* stock shaft
Irons: OnOff Kuro 2015 Model with Recoil 680 F4
Wedges: Scor 50* and 58* with TT Black Gold
Holy Grail: Honma CB8055 (since 1989)
Ball: TaylorMade TP (2014)
Grip: MCC with 1.5 wraps

Backup:  
Ping Rapture V2 4 wood
TEE EX9 Tour 17* with Rough Silver 70
TEE XCG7 Beta 5 wood
Ping G400 19* Hybrid
TEE XCG7 Beta 22* Hybrid
OnOff Kuro 2015 irons backup set
Ping G20 driver backup driver

Club builder/fitter hobbyists since 1997
Club HO since 1989

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#18 Norboo

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Posted 18 October 2017 - 10:41 AM

Basically, it's quality control issue.  Whatever the case, I have a brand new shoes that's a defect from factory and I'm stuck with it.  I lost all faith in FootJoy.  
I recently purchased their new D.N.A. BOA and was going to order few more, but in light of recent dealing with FootJoy's customer service, there is no way I'm buying anything FootJoy.  
I just hope none of you that stand up for FootJoy's customer service never have to deal with them.  Best of luck.
Driver: G20 (hard to replace, not from lack of trying)
Mini Driver: Taylormade SLDR 14*
Fairway: Ping G400 5 wood 17.5*
Hybrid: Ping G400 22* stock shaft
Irons: OnOff Kuro 2015 Model with Recoil 680 F4
Wedges: Scor 50* and 58* with TT Black Gold
Holy Grail: Honma CB8055 (since 1989)
Ball: TaylorMade TP (2014)
Grip: MCC with 1.5 wraps

Backup:  
Ping Rapture V2 4 wood
TEE EX9 Tour 17* with Rough Silver 70
TEE XCG7 Beta 5 wood
Ping G400 19* Hybrid
TEE XCG7 Beta 22* Hybrid
OnOff Kuro 2015 irons backup set
Ping G20 driver backup driver

Club builder/fitter hobbyists since 1997
Club HO since 1989

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#19 Solid golf

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Posted 18 October 2017 - 10:43 AM

I think your problem is you don't try things on.... You do know different brands and lines of shoes and clothing run different sizes right? They are not mismarked. I'm not saying something could be mismarked just highly unlikely.

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#20 Norboo

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Posted 18 October 2017 - 10:59 AM

View PostSolid golf, on 18 October 2017 - 10:43 AM, said:

I think your problem is you don't try things on.... You do know different brands and lines of shoes and clothing run different sizes right? They are not mismarked. I'm not saying something could be mismarked just highly unlikely.

I am talking about the same brand, same shoes, same model, same size.  Not different brands, different models.

Driver: G20 (hard to replace, not from lack of trying)
Mini Driver: Taylormade SLDR 14*
Fairway: Ping G400 5 wood 17.5*
Hybrid: Ping G400 22* stock shaft
Irons: OnOff Kuro 2015 Model with Recoil 680 F4
Wedges: Scor 50* and 58* with TT Black Gold
Holy Grail: Honma CB8055 (since 1989)
Ball: TaylorMade TP (2014)
Grip: MCC with 1.5 wraps

Backup:  
Ping Rapture V2 4 wood
TEE EX9 Tour 17* with Rough Silver 70
TEE XCG7 Beta 5 wood
Ping G400 19* Hybrid
TEE XCG7 Beta 22* Hybrid
OnOff Kuro 2015 irons backup set
Ping G20 driver backup driver

Club builder/fitter hobbyists since 1997
Club HO since 1989

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#21 cristphoto

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Posted 18 October 2017 - 11:25 AM

OP - please clarify.  You say the shoes were mismarked. Were they labeled 9M but don't fit like a 9M or were they 11's in a 9M box for example. Were both other pair of shoes mismarked (which seems a bit of a stretch).  I would think even wearing a properly sized shoe for 7 years would cause it to feel a bit looser than a brand new shoe (which typically needs a round of golf to break in). Also curious as to where the original purchase was made - a reputable Footjoy dealer or some online dubious outfit.

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#22 CCUgolfer23

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Posted 18 October 2017 - 11:40 AM

View PostNorboo, on 18 October 2017 - 10:59 AM, said:

View PostSolid golf, on 18 October 2017 - 10:43 AM, said:

I think your problem is you don't try things on.... You do know different brands and lines of shoes and clothing run different sizes right? They are not mismarked. I'm not saying something could be mismarked just highly unlikely.

I am talking about the same brand, same shoes, same model, same size.  Not different brands, different models.

Pretty sure he's referring to your claim that 3 separate brands were "mismarked". And just because they are the same model etc that could have been made at a different factory. I don't think companies have a "mismarked" issue, I think you just don't grasp the fact that companies have different fits. UA has 4 different fits, and pretty much all companies have slimmer fitting clothes.

And I don't think what footjoy was out of line, its 7 years later, they don't have that style anymore. What would you want them to do? Give you a free brand new pair of shoes that you wouldn't wear for another 7 years? The fact you even thought they should do something about a pair of shoes 5 years outside the manufacturer warranty is laughable.
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#23 golferdrmjr

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Posted 18 October 2017 - 02:21 PM

View PostNeed4spd, on 17 October 2017 - 07:51 PM, said:

Candidly, I’m not surprised they wouldn’t replace them. Seven years is quite a long time. That said, I disagree with others who are viemently defending Foot Joy’s customer service. The recent issue I had was ultimately resolved locally at the PGASS but my brief interaction with FJ customer service was a bit of a joke, and had I not been as combative as I was I would never have gotten the resolution that I did.
What were the details of your issue with your FootJoy product?

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#24 caniac6

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Posted 18 October 2017 - 03:45 PM

View PostNorboo, on 18 October 2017 - 10:59 AM, said:

View PostSolid golf, on 18 October 2017 - 10:43 AM, said:

I think your problem is you don't try things on.... You do know different brands and lines of shoes and clothing run different sizes right? They are not mismarked. I'm not saying something could be mismarked just highly unlikely.

I am talking about the same brand, same shoes, same model, same size.  Not different brands, different models.
I always try shoes on even if it says it is the same. There could be issues with seams, stitching, lacing, ect. I once ordered a pair, and there were two left shoes. FJ took care of that. I've sent shoes back for leakage issues, and they always replaced them. I have nothing but good things to say about FJ customer service. However, I think their overall product has declined since moving their production overseas.

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#25 Shilgy

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Posted 18 October 2017 - 10:00 PM

I recently, a year ago, had interaction with FJ and they were fantastic. Since my favorite shoe, Icon, is now only available in the myjoy line I bought a pair of the new and supposedly improved Icon Black. They may be a better shoe but for me they were uncomfortable. The issue was they have a thick cork insole. Problem is I have orthotics that I need to wear that are thinner than their insole. So the inside edge rubbed on the knob on the inside of the ankle joint. Tried to get on with them for a month or so and asked for a playability warranty. They swapped them out for a pair of the myjoy Icons with no issues.
  I would guess that if I had waited seven years, even without wearing them, that they would have denied the claim.

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#26 OcRockRoller

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Posted 08 November 2017 - 08:19 AM

View PostNorboo, on 18 October 2017 - 10:41 AM, said:

Basically, it's quality control issue.  Whatever the case, I have a brand new shoes that's a defect from factory and I'm stuck with it.  I lost all faith in FootJoy.  
I recently purchased their new D.N.A. BOA and was going to order few more, but in light of recent dealing with FootJoy's customer service, there is no way I'm buying anything FootJoy.  
I just hope none of you that stand up for FootJoy's customer service never have to deal with them.  Best of luck.

So just to clarify, you have been buying FJs for almost 3 decades, you get one bad pair of kicks and now the whole brand is trash? All the years of good shoes doesn't out weigh one bad pair? That you say is maybe a 9w or 10 when you are a 9m? And you want them to take them back after 7 years and give you an updated version for FREE? Get over yourself, That's some nose in the air, entitlement sh*t. Get a life pal, it ain't all that serious. Plus it's your fault for not trying them on when you got them, 100% would not have this issue if you used your inflated head when it mattered most. Idea for ya; Sell them on eBay, buy a new pair of your new favorite brand, don't wear them for 7 years,  try to trade them in for the "new new" and see how that goes for ya

Edited by OcRockRoller, 08 November 2017 - 08:22 AM.


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#27 HackATK

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Posted 08 November 2017 - 08:53 AM

View PostNorboo, on 18 October 2017 - 10:41 AM, said:

Basically, it's quality control issue.  Whatever the case, I have a brand new shoes that's a defect from factory and I'm stuck with it.  I lost all faith in FootJoy.  
I recently purchased their new D.N.A. BOA and was going to order few more, but in light of recent dealing with FootJoy's customer service, there is no way I'm buying anything FootJoy.  
I just hope none of you that stand up for FootJoy's customer service never have to deal with them.  Best of luck.

like other posters said on here, I wouldn't let a bad dealing (on your part by the way)  ruin great products and service. I just had a warranty issue with a pair of shoes (first issue out of 30+ shoes) and needless to say, they replaced them with the new Helix and shipped them next day air cause I wanted them for a tournament coming up 2 days later. Then once those arrived after 3 rounds of use, the new sole they put into the helix had a defect so they replaced those immediately with over night shipping of the same shoe. Shoes are doing 100x's better and the warranty department called a few weeks after to make sure all is good and im just a normal joe like everyone else. Almost all companies have QC issues when pumping out millions of products a year but, I can say from first hand that FJ is quality and I stand behind the service, just my experience with them.

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#28 Cheesehead42

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Posted 08 November 2017 - 09:24 AM

Looks like with your purchase expectations, you should invest in Twinkies. They seem to hold up well over time.

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#29 Matt J

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Posted 08 November 2017 - 10:20 AM

It's possible for a good cobbler to stretch them, if you can find a good cobbler.

If you can figure out what they fit like, 9D, 10EE, whatever length and width advertise them on eBay and sell them.

Might not be a mislabeled shoe, could simply have shrunk a little... 7 years?  Were you locked up?

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#30 eagles1

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Posted 08 November 2017 - 01:29 PM

View PostNorboo, on 18 October 2017 - 10:41 AM, said:

Basically, it's quality control issue.  Whatever the case, I have a brand new shoes that's a defect from factory and I'm stuck with it.  I lost all faith in FootJoy.  
I recently purchased their new D.N.A. BOA and was going to order few more, but in light of recent dealing with FootJoy's customer service, there is no way I'm buying anything FootJoy.  
I just hope none of you that stand up for FootJoy's customer service never have to deal with them.  Best of luck.

Norboo

I feel for you - but here's the rub.  You're equating "new" with "unworn".  There is a difference, especially when dealing in the retail industry.


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