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No rain checks?


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#1 syenkoc

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Posted 19 June 2017 - 02:07 PM

We played this past Saturday and ran into what I consider a dumb situation. The AM forecast called for a 30% chance of showers, so my buddy and I decided to chance it (we both hate playing in the rain). We get through 4 holes and the skies open up - this was downpour, not a passing shower. We hoofed it back the clubhouse to wait it out. Checking the radar, we can see it's going to take a long time to pass; and in the meantime, the greens, tee boxes, and even fairways are starting to flood. Clearly, it's going to be a while before the rain stops and everything drains.

So we go down the pro shop to ask for a rain check. The guy says, "We don't issue rain checks. It's play at your own risk. You have access to the same forecast as us." Turns out, the guys behind us were also going to ask for a rain check, and one asks when we can get back out. And the pro shop guy says, "Not for several hours, and we might have to close the course due to flooding." This seems ridiculous to me - no rain checks AND you can't go back out?

I go outside to take a peek at the weather, and see the head pro. I ask him about the policy - just to make sure that the guy in the pro shop wasn't confused. He confirms - the course does not issue rain checks and that "you are free to take your business elsewhere, Junior." This sets me off a little bit, since we can neither keep playing NOR get a refund, and I tell him this is totally ridiculous set of policies. No response - he just walks inside.

Has anyone else ever heard of anything like this? I can understand if it is a private course where there are no daily fees, but this seems utterly ridiculous for a public course.


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#2 klebs01

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Posted 19 June 2017 - 02:15 PM

Seems reasonable to me. Never understood why people feel entitled to a rain check because they didn't like the weather. I've never even thought about asking for one. Rain, snow, sleet  whatever, I chose to play. I could look at the forecast before I went there.

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#3 VNutz

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Posted 19 June 2017 - 02:18 PM

I always thought it was at your own risk and any place giving rain checks was a bonus or going above and beyond, not a given.

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#4 golfandfishing

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Posted 19 June 2017 - 02:41 PM

I'd be willing to bet the HP didn't make the policy and is tired of enforcing it on behalf of absentee owners so his response of just walking inside is normal.  The policy itself, while not unheard of, is indeed out of the ordinary for a course closure. Players should not, imo, get a raincheck when they choose to stop playing for whatever reason. But if a course closes they owe you the prorated raincheck.

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#5 nix

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Posted 19 June 2017 - 03:44 PM

I'd make sure that the internet and local golfers are aware of the policy and the treatment you received and I'd take my money elsewhere.


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#6 Ping Zings

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Posted 19 June 2017 - 03:56 PM

O.P. what is the name of this course?
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#7 BlackDiamondPar5

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Posted 19 June 2017 - 04:07 PM

No rain checks when they tell you that you can't go back out? Total BS. I'd take the pros advice and take my $$s elsewhere. Also post a well written, but critical review of the course on Google, Yelp etc. People need to understand that they have this policy.

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#8 syenkoc

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Posted 19 June 2017 - 04:15 PM

View PostPing Zings, on 19 June 2017 - 03:56 PM, said:

O.P. what is the name of this course?

Fox Hollow in Branchburg Township, NJ. Last time we or I ever play there.

(Usually we go out to Bethpage State Park - where they will issue rain checks! - but my buddy had a hard stop at 1:30PM. I already used my Black tee time, so we'd have been walk-ups with no guarantee of finishing on time.)

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#9 cristphoto

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Posted 19 June 2017 - 07:04 PM

This sounds like a course that's financially strapped. Most courses in my area will give you a nine hole rain check if you're still on the front and nothing if you have made the turn.

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#10 md1m

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Posted 19 June 2017 - 08:55 PM

If there's a chance of rain I always call and ask what the rain check policy is. If they are one of the few courses that says "no rain checks", I will take my business elsewhere. I love playing when it's cool and there's a chance of rain, so if they issue rain checks I'll go play without worrying about it.

Clubs are fluid

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#11 bigmoneyp

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Posted 19 June 2017 - 09:00 PM

I'm ok with a "no rain check" policy but only if you have the option to play in the rain.  If they are closing the course, you should get a refund.

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#12 gotaholen1

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Posted 21 June 2017 - 01:57 PM

If they closed the course or sounded the horn to pull you off the course, I would think that you would be legally entitled to some sort of compensation in most states.

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#13 spineshank

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Posted 21 June 2017 - 02:04 PM

View Postbigmoneyp, on 19 June 2017 - 09:00 PM, said:

I'm ok with a "no rain check" policy but only if you have the option to play in the rain.  If they are closing the course, you should get a refund.

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#14 TM_HOYER

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Posted 21 June 2017 - 05:12 PM

If you paid by credit card, you might want to dispute the charge. You did not receive what you paid for and they did not provide you the opportunity to get it.
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#15 GTgolf

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Posted 21 June 2017 - 06:18 PM

View PostTM_HOYER, on 21 June 2017 - 05:12 PM, said:

If you paid by credit card, you might want to dispute the charge. You did not receive what you paid for and they did not provide you the opportunity to get it.

This. Call your bank and cancel the charge.

Then go blast those losers online via reviews.


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#16 TerpFangolfer

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Posted 22 June 2017 - 11:45 AM

View Postnix, on 19 June 2017 - 03:44 PM, said:

I'd make sure that the internet and local golfers are aware of the policy and the treatment you received and I'd take my money elsewhere.

agree 100% - this is such as short-sighted policy.
You weren't asking for your money back - they already have your cash. What's it really going to hurt them to let you come back out another day - vs. the bad publicity/loss of business
Plus as with many "freebies" a certain % of people are never even going to come cash that in anyway...
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#17 Mr. Herbert

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Posted 22 June 2017 - 12:00 PM

Pretty sure Fox Hollow used to be private, but started accepting public play begrudgingly. I think they would still prefer to be private, and don't really care if you come back again or not. Especially since they already have your money.

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#18 herdman

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Posted 35 minutes ago

View Postsyenkoc, on 19 June 2017 - 02:07 PM, said:

We played this past Saturday and ran into what I consider a dumb situation. The AM forecast called for a 30% chance of showers, so my buddy and I decided to chance it (we both hate playing in the rain). We get through 4 holes and the skies open up - this was downpour, not a passing shower. We hoofed it back the clubhouse to wait it out. Checking the radar, we can see it's going to take a long time to pass; and in the meantime, the greens, tee boxes, and even fairways are starting to flood. Clearly, it's going to be a while before the rain stops and everything drains.

So we go down the pro shop to ask for a rain check. The guy says, "We don't issue rain checks. It's play at your own risk. You have access to the same forecast as us." Turns out, the guys behind us were also going to ask for a rain check, and one asks when we can get back out. And the pro shop guy says, "Not for several hours, and we might have to close the course due to flooding." This seems ridiculous to me - no rain checks AND you can't go back out?

I go outside to take a peek at the weather, and see the head pro. I ask him about the policy - just to make sure that the guy in the pro shop wasn't confused. He confirms - the course does not issue rain checks and that "you are free to take your business elsewhere, Junior." This sets me off a little bit, since we can neither keep playing NOR get a refund, and I tell him this is totally ridiculous set of policies. No response - he just walks inside.

Has anyone else ever heard of anything like this? I can understand if it is a private course where there are no daily fees, but this seems utterly ridiculous for a public course.

I would have said hand me the keys to the cart pal. I am going to go play. hahahaaa

That is a terrible policy and bad customer service.

Edited by herdman, 33 minutes ago.


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