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Received putter with a bent shaft. Now what?


30 replies to this topic

#1 Titleist_Baller

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Posted 18 June 2017 - 09:50 AM

I bought a Taylormade DJ Tour Spider and when I received it the box was bent and partially opened. When I opened it the shaft was bent (see picture). I messaged the seller as I know he insured it for the amount I paid. He is not responding and I can see he has been on several times since I messaged him. I am very reasonable and offered to help in any way with his claim but no answer.

For now I am not using his username. He has great feedback and I hope he does the right thing. Thoughts?



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Edited by Titleist_Baller, 18 June 2017 - 09:51 AM.


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#2 MI517

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Posted 18 June 2017 - 09:57 AM

Play the ball a bit forward in your stance? :)

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#3 alexdub

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Posted 18 June 2017 - 10:50 AM

I think the max wait time should be a week before anyone gets lit up on here. No telling what someone has going on in life, and even if they show as being logged on here, they may not be in a position to respond.

If you don't hear back in a week, PayPal claim it.
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#4 kdog25

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Posted 18 June 2017 - 11:23 AM

View PostMI517, on 18 June 2017 - 09:57 AM, said:

Play the ball a bit forward in your stance? :)

And add loft.

But seriously - it's the seller's responsibility to get the club to you in the correct condition. Hopefully he'll do what he should and you'll get it worked out. If not file a claim with PayPal (assuming you didn't gift).

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#5 MiniJ83

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Posted 18 June 2017 - 11:24 AM

View Postalexdub, on 18 June 2017 - 10:50 AM, said:

I think the max wait time should be a week before anyone gets lit up on here. No telling what someone has going on in life, and even if they show as being logged on here, they may not be in a position to respond.

If you don't hear back in a week, PayPal claim it.

Agreed.


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#6 goondawg

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Posted 18 June 2017 - 12:13 PM

Pay with PayPal?  Open a dispute with PayPal. If the seller has good feedback then odds are they're a stand up individual and will make it right. If you have concerns then open a PayPal case

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#7 Jojodimaggio

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Posted 18 June 2017 - 12:31 PM

Yea give him a week and he should make it right. Easiest way is to ask for full refund
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#8 padget

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Posted 18 June 2017 - 01:11 PM

I received a putter bent like that from the bst. I am sure if I pressed the seller he would have taken it back or done something. Instead, I bent the shaft back straight over my knee and all was good. I sent a picture to the seller and we both had a chuckle, I don't think he sent it like that and the post office had definitely done a number on it.

And I did try putting with the bent shaft before I straightened it out and had good results, I should have taken it to the course a few times before bending it back lol.

I understand if you don't want the putter in its current condition and don't feel like risking any further damage which could cause an issue with a possible return, but that's what I did and it worked out. Best of luck.

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#9 icecat88

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Posted 18 June 2017 - 02:05 PM

Stand up member not blasting the sellers name right off the bat and giving him a chance to make right which hopefully he does. We've seen from time to time guys jumping the gun smearing another members name. Not sure tho why he wouldn't responded yet especially since he has been active on here. I always check with the member usually before they even message me that they received item and all Is good

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#10 Medic

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Posted 18 June 2017 - 04:46 PM

OP, good seller = likely making it right.

Please be sure to post something once he does with his ID. And give him the positive feedback he earned.

Lost in all of this is how the shipping entities just basically don't take care about the items they are shipping.

Unless you somehow fill that putter box with another box there isn't a lot you can do to prevent this sort of abuse. When that putter box got bent whoever was there when it happened knew it. And there is little or no accountability.

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#11 Gem

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Posted 18 June 2017 - 05:08 PM

If the item isn't insured then it can be just tough luck and I wouldn't expect the seller to reimburse me if they didn't want to.
In this case it was insured and I would expect them to sort out a claim.

I always sell items fully insured because courier companies don't take much care over items.

Strangely enough, I also bought a putter last week that arrived with a crushed box and bent shaft and bent it back in shape over my bike saddle.

Edited by Gem, 18 June 2017 - 05:42 PM.

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#12 Medic

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Posted 18 June 2017 - 06:38 PM

View PostGem, on 18 June 2017 - 05:08 PM, said:

If the item isn't insured then it can be just tough luck and I wouldn't expect the seller to reimburse me if they didn't want to.

It's the seller's responsibility to ship, insure, and then back up the purchase in the event the item gets lost or damaged in transit. And if a seller is silly enough to not purchase insurance a PP claim will net a refund to the buyer every time and, as you said, it is tough luck. For the seller.
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#13 Gem

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Posted 18 June 2017 - 07:00 PM

View PostMedic, on 18 June 2017 - 06:38 PM, said:

View PostGem, on 18 June 2017 - 05:08 PM, said:

If the item isn't insured then it can be just tough luck and I wouldn't expect the seller to reimburse me if they didn't want to.

It's the seller's responsibility to ship, insure, and then back up the purchase in the event the item gets lost or damaged in transit. And if a seller is silly enough to not purchase insurance a PP claim will net a refund to the buyer every time and, as you said, it is tough luck. For the seller.

I would disagree unless the selling site says the seller should insure.
If there is an option to choose shipping type and the buyer decides to have it shipped standard then it is not the sellers fault if something goes wrong in my opinion.

Most people will help the buyer out but if I bought something that I knew was not insured I would not expect the seller to sort it out if they got nowhere from the courier company.
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#14 icecat88

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Posted 18 June 2017 - 07:42 PM

View PostMedic, on 18 June 2017 - 06:38 PM, said:

View PostGem, on 18 June 2017 - 05:08 PM, said:

If the item isn't insured then it can be just tough luck and I wouldn't expect the seller to reimburse me if they didn't want to.

It's the seller's responsibility to ship, insure, and then back up the purchase in the event the item gets lost or damaged in transit. And if a seller is silly enough to not purchase insurance a PP claim will net a refund to the buyer every time and, as you said, it is tough luck. For the seller.
+ 1.

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#15 GiantGolfer

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Posted 18 June 2017 - 07:42 PM

The biggest mistake the seller made was use a TaylorMade box. They are by far the flimsiest boxes of all the manufacturers.


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#16 icecat88

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Posted 18 June 2017 - 07:43 PM

Curious (Gem) when you sell something do you insure it?

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#17 Medic

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Posted 18 June 2017 - 08:06 PM

View PostGem, on 18 June 2017 - 07:00 PM, said:

View PostMedic, on 18 June 2017 - 06:38 PM, said:

View PostGem, on 18 June 2017 - 05:08 PM, said:

If the item isn't insured then it can be just tough luck and I wouldn't expect the seller to reimburse me if they didn't want to.

It's the seller's responsibility to ship, insure, and then back up the purchase in the event the item gets lost or damaged in transit. And if a seller is silly enough to not purchase insurance a PP claim will net a refund to the buyer every time and, as you said, it is tough luck. For the seller.

I would disagree unless the selling site says the seller should insure.
If there is an option to choose shipping type and the buyer decides to have it shipped standard then it is not the sellers fault if something goes wrong in my opinion.

Most people will help the buyer out but if I bought something that I knew was not insured I would not expect the seller to sort it out if they got nowhere from the courier company.

Try using that "defense" against a Paypal claim and see how it works out for you.

You will lose - 100% guaranteed.

As the shipper it was up to you to:
- pack it correctly to prevent damages
- insure it properly to make certain all parties are protected
- provide tracking to buyer and communicate openly throughout

You do all of those and PP will still find in favor of the buyer if the item arrives damaged. 100% guaranteed. But the bright side is that the insurance can be claimed and the seller can move on. The seller who shipped, here in the US, is the only party who can file a claim BTW.
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#18 tennisace33

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Posted 18 June 2017 - 11:13 PM

Maybe it could just get re-shafted at your local golf store? Unless the seller needs the item back in their possession to do an insurance claim.

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#19 Matt J

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Posted 18 June 2017 - 11:34 PM

View Posttennisace33, on 18 June 2017 - 11:13 PM, said:

Maybe it could just get re-shafted at your local golf store? Unless the seller needs the item back in their possession to do an insurance claim.

My thoughts exactly.  A twenty dollar shaft, pull the grip, a little epoxy and you're putting.  Do you want a putter or a headache?  Fix it and move on.  Although I would probably throw it in a loft and lie vise to make sure the head and neck are straight.

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#20 gfogelgolf

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Posted 18 June 2017 - 11:49 PM

Dang that seller is a total tool! Ooooh wait that was me! Well I'm throwing my name out there and reputation! One of the MAIN reasons why I typically get insurance for a sold item that values more than my 3rd grade teacher salary can afford!!!

And yes was out camping so super sketchy service.... haven't been getting notifications/email regarding messages or posts. So when I got home this was all new to me...


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#21 Gem

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Posted 19 June 2017 - 02:14 AM

 icecat88, on 18 June 2017 - 07:43 PM, said:

Curious (Gem) when you sell something do you insure it?

Yes, always ship with insurance to cover situations like this.

If I buy something without insurance then it is the fault of the shipping company for the damage and myself for not asking for it to be insured.
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#22 Gem

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Posted 19 June 2017 - 02:18 AM

 Medic, on 18 June 2017 - 08:06 PM, said:

 Gem, on 18 June 2017 - 07:00 PM, said:

 Medic, on 18 June 2017 - 06:38 PM, said:

 Gem, on 18 June 2017 - 05:08 PM, said:

If the item isn't insured then it can be just tough luck and I wouldn't expect the seller to reimburse me if they didn't want to.

It's the seller's responsibility to ship, insure, and then back up the purchase in the event the item gets lost or damaged in transit. And if a seller is silly enough to not purchase insurance a PP claim will net a refund to the buyer every time and, as you said, it is tough luck. For the seller.

I would disagree unless the selling site says the seller should insure.
If there is an option to choose shipping type and the buyer decides to have it shipped standard then it is not the sellers fault if something goes wrong in my opinion.

Most people will help the buyer out but if I bought something that I knew was not insured I would not expect the seller to sort it out if they got nowhere from the courier company.

Try using that "defense" against a Paypal claim and see how it works out for you.

You will lose - 100% guaranteed.

As the shipper it was up to you to:
- pack it correctly to prevent damages
- insure it properly to make certain all parties are protected
- provide tracking to buyer and communicate openly throughout

You do all of those and PP will still find in favor of the buyer if the item arrives damaged. 100% guaranteed. But the bright side is that the insurance can be claimed and the seller can move on. The seller who shipped, here in the US, is the only party who can file a claim BTW.

Same here in the UK. Only sellers can claim anything back from the courier company.

I know that PP and eBay are far too biassed towards the buyers but it probably is better this way.
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#23 CC Stryder

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Posted 19 June 2017 - 08:58 AM

 tennisace33, on 18 June 2017 - 11:13 PM, said:

Maybe it could just get re-shafted at your local golf store? Unless the seller needs the item back in their possession to do an insurance claim.

This happened to me (as a seller).  I asked for pictures to support the claim and asked if the member wanted a new shaft/grip or a full refund.  He wanted the putter, so we agreed upon a price that would pay for a replacement shaft/grip/install for which I sent him the PayPal amount for.  

Asked he confirm we are square and let me know when he got the install done.  

Definitely agree giving him some time is great as this is not a primary job for any of us.  If his feedback is good I'd be surprised if he didn't make it right.  And completely agree if he does give him the feedback he earned!

EDIT:  saw the seller responded here.  Excellent!

Edited by CC Stryder, 19 June 2017 - 08:59 AM.

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#24 BB28403

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Posted 19 June 2017 - 03:51 PM

That's UPS, FedEx or USPS fault right there!  It was damaged in shipping obviously.  Make a claim.  I dunno why no one said straight out that it's the shippers fault.  Take some initiative OP.

Also , nice baby wipes.  You are a busy guy.  Never mind on the taking initiative.  Happy late Father's Day. :)

Edited by BB28403, 19 June 2017 - 03:52 PM.


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#25 gfogelgolf

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Posted 19 June 2017 - 04:13 PM

Not to be a total tool... but this I think is the "grey" area... I would say this is technically not the shippers fault since once it is out of their hands it's out of their control!

When posting for sale items it would be an interesting topic... asking the seller.. "Insurance included in shipping?" If the buyer doesn't care about the insurance then they are putting the trust in the postal service.....

But I am the seller and I did get insurance and I did refund the $$$$


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#26 Medic

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Posted 19 June 2017 - 04:47 PM

 gfogelgolf, on 19 June 2017 - 04:13 PM, said:

Not to be a total tool... but this I think is the "grey" area... I would say this is technically not the shippers fault since once it is out of their hands it's out of their control!

When posting for sale items it would be an interesting topic... asking the seller.. "Insurance included in shipping?" If the buyer doesn't care about the insurance then they are putting the trust in the postal service.....

But I am the seller and I did get insurance and I did refund the $$$$

I'd buy from this guy in a heartbeat!

Those who say bad things about the BST need to read this thread......
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#27 BB28403

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Posted 19 June 2017 - 06:43 PM

 gfogelgolf, on 19 June 2017 - 04:13 PM, said:

Not to be a total tool... but this I think is the "grey" area... I would say this is technically not the shippers fault since once it is out of their hands it's out of their control!

When posting for sale items it would be an interesting topic... asking the seller.. "Insurance included in shipping?" If the buyer doesn't care about the insurance then they are putting the trust in the postal service.....

But I am the seller and I did get insurance and I did refund the $$$$

But who bent the club in the first place?  Whoever accidentally bent it , it is their fault.

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#28 augustgolf

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Posted 19 June 2017 - 07:01 PM

 padget, on 18 June 2017 - 01:11 PM, said:

I received a putter bent like that from the bst. I am sure if I pressed the seller he would have taken it back or done something. Instead, I bent the shaft back straight over my knee and all was good. I sent a picture to the seller and we both had a chuckle, I don't think he sent it like that and the post office had definitely done a number on it.

And I did try putting with the bent shaft before I straightened it out and had good results, I should have taken it to the course a few times before bending it back lol.

I understand if you don't want the putter in its current condition and don't feel like risking any further damage which could cause an issue with a possible return, but that's what I did and it worked out. Best of luck.

Don't get me started,  Abie....
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I don't remember exactly

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#29 gfogelgolf

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Posted 19 June 2017 - 07:26 PM

I think you guys are missing the picture/point.... The Post Office bent it!!!!! Seriously, do you think the seller (me) would bend the putter right before shipping it? Hence this is the reason you should include insurance. Check out my recent post in the Classifieds. The price includes shipping & INSURANCE. Now IF i didn't include insurance there would be two reasons.... First, the cost of the item is less than $50 (so most Tour Issue items HAHAHAHAHA).... Second.... I spoke with the buyer and we both agreed upon no insurance.... meaning he/she was A-OK with whatever happened in transit.

Things happen in life... how many times have you.... oh I mean the airlines lost your luggage? Or have heard about PGA pros losing their clubs! Is it the persons fault...? NO airlines... but thats another story..

The seller is responsible unless an agreement is made... now if you want to be a total jack*&% yeah don't refund the buyers money.... But don't expect to do a lot of business here!

Been here too long and use common sense... I tell my 3rd grade students... "Treat others how you want to be treat!!!!"

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#30 Medic

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Posted 19 June 2017 - 09:01 PM

 gfogelgolf, on 19 June 2017 - 07:26 PM, said:

I think you guys are missing the picture/point.... The Post Office bent it!!!!! Seriously, do you think the seller (me) would bend the putter right before shipping it? Hence this is the reason you should include insurance. Check out my recent post in the Classifieds. The price includes shipping & INSURANCE. Now IF i didn't include insurance there would be two reasons.... First, the cost of the item is less than $50 (so most Tour Issue items HAHAHAHAHA).... Second.... I spoke with the buyer and we both agreed upon no insurance.... meaning he/she was A-OK with whatever happened in transit.

Things happen in life... how many times have you.... oh I mean the airlines lost your luggage? Or have heard about PGA pros losing their clubs! Is it the persons fault...? NO airlines... but thats another story..

The seller is responsible unless an agreement is made... now if you want to be a total jack*&% yeah don't refund the buyers money.... But don't expect to do a lot of business here!

Been here too long and use common sense... I tell my 3rd grade students... "Treat others how you want to be treat!!!!"

Sadly the guy/gal at the PO who bent it - knew it at the time. (Unless a machine did it which I guess is possible)

I stand by my statement a bit ago about doing business with you anytime. This whole mess clearly was beyond your control. Please come back after your claim and let us all know what kind of a hassle that ended up being. I have only filed one claim against the PO and it was years ago - and it was a nightmare of epic proportion. Wasn't a simple matter of my telling them that their own tracking showed the item stuck in one place for weeks followed by simply disappearing. They finally did pay but it wasn't without easy.

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