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Anyone else having problems with Ping Custom Build Errors?


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#1 jongalt55

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Posted 18 June 2017 - 12:50 AM

I'm at my wit's end with Ping right now.  I ordered a set of custom I200 irons and glide 2 wedges on May 5th.  I play 1/2" over and like certain lofts and length gapping to ensure my yardage gaps are consistent so I sent my pro an email spelling out--in painstaking detail--the specs for each club I ordered.  He forwarded my email to the ping rep, so I know there was no error in communication on my pro's end.  Since the order was placed:
  • Ping sends the initial order.  Shafts in the i200s are wrong.  Shop returns the i200s and is told that Ping will expedite with the correct shafts.
  • The week of 5/24 Ping sends only the 5 and 6 irons from the set.  Says shafts are backordered (shafts were no upcharge Modus 105 stiffs--something I would have thought Ping would have had in abundance).
  • A few days later, ping ships the 7, 8 and 9.  Still no wedges.
  • P and U came in yesterday (over 40 days after initial order).  P was shorter in length than U (how that doesn't trigger an automatic quality control check I have no idea).  P gets returned for replacement.
  • Today I'm practicing and notice that headweights feel like they are all over the place.  Throw the clubs (the ones I do have) on the swingweight scale.  It's as if they intentionally screwed them up.  Email on the order specifically said that I wanted all the irons swingweighted to standard spec (which shouldn't be a problem because Ping can select a CTP insert that is lighter to accommodate the extra length).  Here are the actual swingweights compared to what they were supposed to be--as you can see, none are correct and some are off by 3 or 3.5 points:

  • Iron
    Spec Swingweight
    Actual Swingweight
    Deviation from spec
    5
    D1
    D1.5
    0.5
    6
    D1
    D4.5
    3.5
    7
    D1
    D3.5
    2.5
    8
    D1
    D3.5
    2.5
    9
    D1.5
    D4.5
    3
    A
    D2
    D2.5
    0.5
    54
    D3
    D3.5
    0.5
    58
    D4
    D5
    1
So now it looks like I'm going to have to return the irons Ping has sent me so they can swingweight them appropriately.  I'm a guy that orders new irons every two to three years.  Same specs every time.  Never before in my life have I had to spend what is going to end up being two months sending back flawed product just to get what I want.  And that includes a prior order from Ping back in the I20 days.

Are other people having this same problem with Ping right now or am I just the lucky guy whose clubs are seemingly being built by someone who has literally no idea what they are doing?


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#2 skraly

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Posted 18 June 2017 - 04:07 AM

 jongalt55, on 18 June 2017 - 12:50 AM, said:

I'm at my wit's end with Ping right now.  I ordered a set of custom I200 irons and glide 2 wedges on May 5th.  I play 1/2" over and like certain lofts and length gapping to ensure my yardage gaps are consistent so I sent my pro an email spelling out--in painstaking detail--the specs for each club I ordered.  He forwarded my email to the ping rep, so I know there was no error in communication on my pro's end.  Since the order was placed:
  • Ping sends the initial order.  Shafts in the i200s are wrong.  Shop returns the i200s and is told that Ping will expedite with the correct shafts.
  • The week of 5/24 Ping sends only the 5 and 6 irons from the set.  Says shafts are backordered (shafts were no upcharge Modus 105 stiffs--something I would have thought Ping would have had in abundance).
  • A few days later, ping ships the 7, 8 and 9.  Still no wedges.
  • P and U came in yesterday (over 40 days after initial order).  P was shorter in length than U (how that doesn't trigger an automatic quality control check I have no idea).  P gets returned for replacement.
  • Today I'm practicing and notice that headweights feel like they are all over the place.  Throw the clubs (the ones I do have) on the swingweight scale.  It's as if they intentionally screwed them up.  Email on the order specifically said that I wanted all the irons swingweighted to standard spec (which shouldn't be a problem because Ping can select a CTP insert that is lighter to accommodate the extra length).  Here are the actual swingweights compared to what they were supposed to be--as you can see, none are correct and some are off by 3 or 3.5 points:
  • Iron
    Spec Swingweight
    Actual Swingweight
    Deviation from spec
    5
    D1
    D1.5
    0.5
    6
    D1
    D4.5
    3.5
    7
    D1
    D3.5
    2.5
    8
    D1
    D3.5
    2.5
    9
    D1.5
    D4.5
    3
    A
    D2
    D2.5
    0.5
    54
    D3
    D3.5
    0.5
    58
    D4
    D5
    1
So now it looks like I'm going to have to return the irons Ping has sent me so they can swingweight them appropriately.  I'm a guy that orders new irons every two to three years.  Same specs every time.  Never before in my life have I had to spend what is going to end up being two months sending back flawed product just to get what I want.  And that includes a prior order from Ping back in the I20 days.

Are other people having this same problem with Ping right now or am I just the lucky guy whose clubs are seemingly being built by someone who has literally no idea what they are doing?
Sorry to hear of your problems.  I recently ordered a set of I200's with custom specs and they came in right on the nose.  Total time from order to arrival was 8 business days.  Earlier this year I did order a set of Glide 2's that were not quite as ordered.  They were sent back and returned within the week and were right on the money.

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#3 pegleg

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Posted 18 June 2017 - 05:00 AM

If you look through Golfwrx, you will find the same story told about every single OEM.

Part of the problem inherent in this situation is trying to get custom orders in mass-market goods at mass-market prices.
Despite Ping's history of pushing custom fitting, I've heard enough stories over the years to believe their record may not be better than anyone else.

It calls to mind the process of "custom orders" at a fast food drive-through. Most are doomed to failure.
I wonder if the people building custom clubs at major OEMs are making significantly more income than fast-food workers. I don't know, it would be informative to know.

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#4 1970.gpp

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Posted 18 June 2017 - 05:02 AM

Every PING order I've done through Morton's has been spot on, but I have had a few clubs come off spec when ordering through other retailers...

Edited by 1970.gpp, 18 June 2017 - 05:04 AM.

10.5* Cobra KING LTD/Aldila ATX Tour Blue 65 (44.5")
17.5* Cobra KING LTD/Aldila ATX Tour Blue 75 (42")
------------------------------------------------------------------------------------
Cobra KING F7 OL/UST Mamiya Recoil 110 (6-SW)
------------------------------------------------------------------------------------
25* PING G Crossover/PING CFS Distance
PING G/PING AWT 2.0 (7-9)
46*/52*/58* PING Glide/PING CFS Wedge
------------------------------------------------------------------------------------
PING EYE2/PING NZ (5-9)
50*/55* PING Tour-S/True Temper Dynamic Gold S300
------------------------------------------------------------------------------------
PING Vault Arna WRX (34.5")

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#5 statmagic

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Posted 18 June 2017 - 05:25 AM

 1970.gpp, on 18 June 2017 - 05:02 AM, said:

Every PING order I've done through Morton's has been spot on, but I have had a few clubs come off spec when ordering through other retailers...

Same deal for me. Ping player order all my gear through Morton's. No issues.

However my last order did take much longer than usual. On the order of a month. Morton's let me know Ping was slammed with orders at the time.


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#6 nicoy3k

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Posted 18 June 2017 - 06:09 AM

Have you tried giving ping a call yourself ? Maybe the middle man is the problem here

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#7 bullie76

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Posted 18 June 2017 - 08:15 AM

It be honest, if mine are slightly off I probably wouldn't know. But all my irons are ordered as standard so I doubt anything is off.
Geezer bag
Cleveland CG Black 9* Mitsubishi Bassara E45x5ct stiff
Taylormade RBZ 13* 3 wood reg
Adams TL2 FW 16* 4 wood & 22* 4 hybrid reg
Ping G 5-pw True Temper xp95 reg
Ping Glide 52 ss, 56 es, 58 ss xp95 reg
Ping Anser G5i putter

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#8 jongalt55

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Posted 18 June 2017 - 09:21 AM

 nicoy3k, on 18 June 2017 - 06:09 AM, said:

Have you tried giving ping a call yourself ? Maybe the middle man is the problem here

Definitely not the middle man. Ordered through our club's pro shop and our pro actually sent ping my email with the specs. So I know they had the correct info. They just can't seem to execute.

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#9 Drawman

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Posted 18 June 2017 - 09:27 AM

 pegleg, on 18 June 2017 - 05:00 AM, said:

If you look through Golfwrx, you will find the same story told about every single OEM.

Part of the problem inherent in this situation is trying to get custom orders in mass-market goods at mass-market prices.
Despite Ping's history of pushing custom fitting, I've heard enough stories over the years to believe their record may not be better than anyone else.

It calls to mind the process of "custom orders" at a fast food drive-through. Most are doomed to failure.
I wonder if the people building custom clubs at major OEMs are making significantly more income than fast-food workers. I don't know, it would be informative to know.

Agree 100%.

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#10 vman

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Posted 18 June 2017 - 02:13 PM

I've had this happen 3 times with Ping irons. Really annoying seeing as they use the CTP to dial in swing weight. Remember having a pw at D9 and a 5,6 iron at C8, all over the place with the rest.

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#11 chisag

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Posted 18 June 2017 - 02:40 PM

 pegleg, on 18 June 2017 - 05:00 AM, said:

Part of the problem inherent in this situation is trying to get custom orders in mass-market goods at mass-market prices.
Despite Ping's history of pushing custom fitting, I've heard enough stories over the years to believe their record may not be better than anyone else.

... To be fair Ping never discounts and takes away accounts that do so. They are far from mass market as even a discount coupon from your local or national golf store says "Ping excluded". They built their company on custom fitting. They are not like every other OEM and while an initial mistake is always a possibility, correcting their mistake should be perfect.
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#12 EKELLY

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Posted 18 June 2017 - 03:50 PM

It doesn't matter who or where you get custom clubs from, You HAVE to get them checked out for loft/lie, etc. I won't mention the name, but I got several sets handed right to me from the Tour van/Tour Rep when I was on staff.......One set was laughable how bad they were. They weren't even close........FROM THE TOUR VAN!!!!........LOL

Edited by EKELLY, 18 June 2017 - 03:51 PM.


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#13 jongalt55

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Posted 18 June 2017 - 08:14 PM

 chisag, on 18 June 2017 - 02:40 PM, said:

 pegleg, on 18 June 2017 - 05:00 AM, said:

Part of the problem inherent in this situation is trying to get custom orders in mass-market goods at mass-market prices.
Despite Ping's history of pushing custom fitting, I've heard enough stories over the years to believe their record may not be better than anyone else.

... To be fair Ping never discounts and takes away accounts that do so. They are far from mass market as even a discount coupon from your local or national golf store says "Ping excluded". They built their company on custom fitting. They are not like every other OEM and while an initial mistake is always a possibility, correcting their mistake should be perfect.

Could not agree more. I understand mistakes. But after they screwed up once, one would think they would make sure the next set came out perfect. Apparently not...

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#14 carrera

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Posted 18 June 2017 - 08:43 PM

Some of the s/w differences could be due to just measurement variances...there are no universally calibrated swingweight scales and these are sensitive measurements.  I'd say that would apply to the clubs that are off 0.5-1.0 swingweight points.  The differences in your 6-9 irons appear beyond measurement vagaries, so you deserve to get Ping to address those.

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#15 animalgolfs

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Posted 18 June 2017 - 09:21 PM

 jongalt55, on 18 June 2017 - 09:21 AM, said:

 nicoy3k, on 18 June 2017 - 06:09 AM, said:

Have you tried giving ping a call yourself ? Maybe the middle man is the problem here

Definitely not the middle man. Ordered through our club's pro shop and our pro actually sent ping my email with the specs. So I know they had the correct info. They just can't seem to execute.

Look, if you're wanting fine detail on specs.... I'd order through the pro shop Ping rep.

Just my Opinion, but most of the reps are Top Notch in service

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#16 lil'mike

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Posted 18 June 2017 - 10:05 PM

Wow, that sucks!  

Although I haven't had to order anything from Ping since like 2008, I never had any issues back then.  Now I am sure it is all about profits, lack of quality control and/or staff, etc.

Does Ping still make their own products is the US or do they farm it out too like most of the OEM's seem to?

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#17 dunn

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Posted 19 June 2017 - 01:10 AM

 chisag, on 18 June 2017 - 02:40 PM, said:

 pegleg, on 18 June 2017 - 05:00 AM, said:

Part of the problem inherent in this situation is trying to get custom orders in mass-market goods at mass-market prices.
Despite Ping's history of pushing custom fitting, I've heard enough stories over the years to believe their record may not be better than anyone else.

... To be fair Ping never discounts and takes away accounts that do so. They are far from mass market as even a discount coupon from your local or national golf store says "Ping excluded". They built their company on custom fitting. They are not like every other OEM and while an initial mistake is always a possibility, correcting their mistake should be perfect.
lol, yez they are....just because theu exclude themselves doesnt mean they dont make same mistakes....seen and heard plenty just like this......same as every manufactr....ping is made in china

http://www.golfwrx.c...-made-in-china/

Mizuno is made in japan still, ive had issues with their custom builds...its production work and there's gonna be problems....
.these people dont play golf its just a job to them.....pull up a video of manufactuer building clubs......its blow and go

Edited by dunn, 19 June 2017 - 01:17 AM.


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#18 Glaze22

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Posted 19 June 2017 - 10:20 AM

Ordered a set of i200's with tour v shafts in them with very specific lofts and lies.  Lies were pretty easy as they are all right about at .75 degrees FLAT, usually a Red color dot, but when I got them they had blue dots on them? Plus not only did they not come with the grips I asked for they shipped them in 2 different boxes and they came 2 different days. BUT.... I had the lofts and lies checked and they were correct, so who knows?

I do love them though!!!!!!!!!!

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#19 jongalt55

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Posted 20 June 2017 - 08:36 AM

Clubs are now on their way back to Ping to have the CTP inserts pulled and replaced for proper swingweight. Hoping this time they get a thorough QC review before coming back...

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#20 pegleg

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Posted 24 June 2017 - 06:35 PM

 chisag, on 18 June 2017 - 02:40 PM, said:

They are far from mass market as even a discount coupon from your local or national golf store says "Ping excluded". They built their company on custom fitting. They are not like every other OEM

Excluding their product from discounts does not exclude them from being a mass-market OEM.

Their products have been top sellers - probably in every category at some point. These are mass-produced products from China. They are available at all mass-market golf shops and even Dick's. They advertise on national television.
They are not a specialty or boutique company.

Definition met.

Perhaps when they were a smaller company - and golf was a smaller sport - custom orders were less subject to error. Perhaps the percentage is the same but quantity is greater due to scale.
Perhaps their QC is another victim of modern capitalism; workers have little incentive to work hard when there are few/no prospects for advancement. (Millennials are being told they'll have 4 different careers before retiring, and little hope for more than lateral moves at best...)
Perhaps the OP has bad luck, or someone at Ping knows and doesn't like him and is sabotaging his orders.


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