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Bridgestone customer support


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#1 tk59

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Posted 09 June 2017 - 07:47 PM

or the lack thereof.

I purchased a set of the JGR hybrid irons at the end of last season and have been very pleased with the performance and quality of the irons. Unfortunately, I last a wedge during a round two weeks ago and when I contacted Bridgestone regarding the purchase of a new club I was told

"Thank you for contacting us. Unfortunately, we do not offer individual irons for sale at this time. We apologize for the inconvenience."

I could understand this in a legacy club but this is still a current model. Last set of Bridgestone clubs I'll ever buy.


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#2 augustgolf

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Posted 09 June 2017 - 08:03 PM

Giving up so quickly?
Pings from the beginning

OGA member 1415
or is it 1514...
I don't remember exactly

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#3 crazy8golfer

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Posted 09 June 2017 - 09:09 PM

There are many ways to find a single club.
TaylorMade M1 Driver 10.5*, Graphite Design Tour AD DI-6S
TaylorMade R15 TP Driver 10.5*, Fujikura Pro 63 Stiff
Titleist 913F-d 3 Wood 13*, Graphite Design Tour AD DJ-5S
TaylorMade SLDR 4H 21*, Fujikura Speeder 82H Stiff
TaylorMade M2 Irons, 3 - PW, KBS Tour C-Taper 90 Stiff
Titleist Vokey SM5 Raw Black Wedge, 50.08* F Grind KBS Stiff
Titliest Vokey SM5 Wedge, 56.10* M Grind True Temper Stiff
Titliest Vokey SM5 Wedge, 60.04* L Grind True Temper Stiff
Scotty Cameron Studio Select Newport 1.5, 34"
Scotty Cameron Classic Newport 2.5, 34" w/ Te I3 Stamp. Limited Edition

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#4 Nixhex524

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Posted 09 June 2017 - 10:06 PM

If it's by chance the AW, there's a bunch for sale on eBay.
Titleist 905r 9.5* Proforce V2 76
Titleist 913 Fd 15* Speeder 757 TS
Titleist 913h 19* Diamana S+ 82
Titleist 913h 21* Proforce V2 90
Titleist 695mb 4-P PX 5.5
Titleist Vokey SM6 52-12/58-12
Scotty Cameron GoLo s5

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#5 andrieddle

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Posted 09 June 2017 - 10:11 PM

Giving up on a good brand my friend

Callaway XR (11)
Ping G 3W (15)

TaylorMade M1 3H (19)
TaylorMade R15 4H (22)
Ping G (5-W)

Callaway MD2 (52,56,60)
Odyssey MXM Versa #7

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#6 brkuck

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Posted 12 June 2017 - 01:51 PM

Member since 2009 and 1 post!??!

Something doesn't add up.

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#7 Dpak05

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Posted 12 June 2017 - 02:22 PM

If they don't sell individual clubs, they don't sell individual clubs.  Not sure how this indicates lack of customer service.

global golf...ebay...etc all sell single clubs.
Driver: Titleist 915 D2
Wood:Titleist 915F
Hybrids: Titleist 816H1
Irons: Srixon z545 4-PW
Wedges: Callaway MD3 52/56/60
Putter: Bettinardi SS#2
Grips: Lamkin Z5
Ball: Anything I can find

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#8 tk59

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Posted 17 June 2017 - 03:45 PM

In regard to the single post, I have used this forum as a reference as needed, frankly not very often. I was so irritated that I felt the need to post rather than continue to "lurk".

At the moment, however, I am eating a small portion of crow. Several days ago, I received an email advertisement from Bridgestone and still being rather irked I  replied  to them with my complaint. Although the person I contact was not directly in customer service, she was able to find out that it is possible to purchase a single club through an authorized dealer, only to replace a club from a complete set. She then had a customer service manager contact me with more specifics. I have since been able to order the wedge and expect delivery later this week.

That is good customer service. Apparently the problem was the initial customer service rep was poorly trained, not a systemic problem with Bridgestone.

By the way, before my 1st, angry post, I did try at all the other venues for locating a single club completely without success.

In regard to the previous poster who felt that not selling a single club to  replace a lost one was acceptable, I hope you never lose a club. What is customer service if not helping a customer with a problem, even if it was self inflicted.

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#9 bk12

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Posted 17 June 2017 - 06:21 PM

Wait...Bridgestone offers customer service to US golf customers?  Eh?  Love the clubs, but I have only heard stories like this anytime Bstone customer service comes up.

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