Jump to content

Welcome. You are currently viewing the forum as a guest which does not give you access to all the great features at GolfWRX such as viewing all the images, interacting with members, access to all forums and eligiblility to win free giveaways. Registration is fast, simple and absolutely free. Create a FREE GolfWRX account here.

- - - - -

Bridgestone customer support


  • Please log in to reply
8 replies to this topic

#1 tk59

tk59

    Newbie

  • Members
  • Pip
  • 2 posts
  •  
  • Member #: 79200
  • Joined: 04/05/2009
GolfWRX Likes : 0

Posted 09 June 2017 - 07:47 PM

or the lack thereof.

I purchased a set of the JGR hybrid irons at the end of last season and have been very pleased with the performance and quality of the irons. Unfortunately, I last a wedge during a round two weeks ago and when I contacted Bridgestone regarding the purchase of a new club I was told

"Thank you for contacting us. Unfortunately, we do not offer individual irons for sale at this time. We apologize for the inconvenience."

I could understand this in a legacy club but this is still a current model. Last set of Bridgestone clubs I'll ever buy.


Remove This Advertisement Viewing As Guest

    GolfWRX Forums

    Advertisement


1

#2 augustgolf

augustgolf

    2 up at the turn

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,691 posts
  •  
  • Member #: 438244
  • Joined: 08/25/2016
  • Location:Coastal NC
  • Handicap:0
  • Ebay ID:augustgolf
GolfWRX Likes : 1664

Posted 09 June 2017 - 08:03 PM

Giving up so quickly?
Pings from the beginning

OGA member 1415
or is it 1514...
I don't remember exactly

2

#3 crazy8golfer

crazy8golfer

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,101 posts
  •  
  • Member #: 208081
  • Joined: 10/21/2012
  • Location:Georgia and Seagove Beach,Fl.
  • Handicap:7
  • Ebay ID:slk320-pmi
GolfWRX Likes : 356

Posted 09 June 2017 - 09:09 PM

There are many ways to find a single club.
TaylorMade M1 Driver 10.5*, Graphite Design Tour AD DI-6S
TaylorMade R15 TP Driver 10.5*, Fujikura Pro 63 Stiff
Titleist 913F-d 3 Wood 13*, Graphite Design Tour AD DJ-5S
TaylorMade SLDR 4H 21*, Fujikura Speeder 82H Stiff
TaylorMade M2 Irons, 3 - PW, KBS Tour C-Taper 90 Stiff
Titleist Vokey SM5 Raw Black Wedge, 50.08* F Grind KBS Stiff
Titliest Vokey SM5 Wedge, 56.10* M Grind True Temper Stiff
Titliest Vokey SM5 Wedge, 60.04* L Grind True Temper Stiff
Scotty Cameron Studio Select Newport 1.5, 34"
Scotty Cameron Classic Newport 2.5, 34" w/ Te I3 Stamp. Limited Edition

3

#4 Nixhex524

Nixhex524

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,558 posts
  •  
  • Member #: 305437
  • Joined: 04/03/2014
  • Location:SoCal
  • Handicap:4.6
  • Ebay ID:Nixhex524
GolfWRX Likes : 451

Posted 09 June 2017 - 10:06 PM

If it's by chance the AW, there's a bunch for sale on eBay.
Titleist 913 D2 9.5
Srixon H45 16*
Srixon U45 20*
Srixon Z745 4-P
Titleist Vokey SM6 52-12/58-12
Scotty Cameron Golo s5

4

#5 andrieddle

andrieddle

    Tour Winner

  • Advanced Members
  • PipPipPipPipPip
  • 674 posts
  •  
  • Member #: 414694
  • Joined: 03/07/2016
GolfWRX Likes : 116

Posted 09 June 2017 - 10:11 PM

Giving up on a good brand my friend

Nike Vapor Fly Pro (10.5)
Ping G 3W (15)

TaylorMade M1 (H-19)   
Cobra Forged Tec (4-P)
Bridgestone M Forged (50)
Callaway MD2 (56)
Vokey SM5 (60)
Odyssey O-Works 1W


Cobra Fly Z+ (10)
Cobra Bio Cell+ 3W (15)
Cobra Bio Cell+ 5W (19)
Cobra Fly Z+ (4-P)
Cobra Tour Trusty (50,54,58)
Scotty Cameron NP 2.5 2014

5

#6 brkuck

brkuck

    Major Winner

  • Advanced Members
  • PipPipPipPipPipPip
  • 1,014 posts
  •  
  • Member #: 47240
  • Joined: 01/27/2008
  • Location:Chicagoland
GolfWRX Likes : 133

Posted 12 June 2017 - 01:51 PM

Member since 2009 and 1 post!??!

Something doesn't add up.

6

#7 Dpak05

Dpak05

    Dpak

  • Advanced Members
  • PipPipPip
  • 157 posts
  •  
  • Member #: 85251
  • Joined: 06/10/2009
GolfWRX Likes : 11

Posted 12 June 2017 - 02:22 PM

If they don't sell individual clubs, they don't sell individual clubs.  Not sure how this indicates lack of customer service.

global golf...ebay...etc all sell single clubs.
Driver: Titleist 915 D2
Wood:Titleist 915F
Hybrids: Titleist 816H1
Irons: Srixon z545 4-PW
Wedges: Callaway MD3 52/56/60
Putter: Bettinardi SS#8
Grips: Lamkin Z5
Ball: Anything I can find

7

#8 tk59

tk59

    Newbie

  • Members
  • Pip
  • 2 posts
  •  
  • Member #: 79200
  • Joined: 04/05/2009
GolfWRX Likes : 0

Posted 17 June 2017 - 03:45 PM

In regard to the single post, I have used this forum as a reference as needed, frankly not very often. I was so irritated that I felt the need to post rather than continue to "lurk".

At the moment, however, I am eating a small portion of crow. Several days ago, I received an email advertisement from Bridgestone and still being rather irked I  replied  to them with my complaint. Although the person I contact was not directly in customer service, she was able to find out that it is possible to purchase a single club through an authorized dealer, only to replace a club from a complete set. She then had a customer service manager contact me with more specifics. I have since been able to order the wedge and expect delivery later this week.

That is good customer service. Apparently the problem was the initial customer service rep was poorly trained, not a systemic problem with Bridgestone.

By the way, before my 1st, angry post, I did try at all the other venues for locating a single club completely without success.

In regard to the previous poster who felt that not selling a single club to  replace a lost one was acceptable, I hope you never lose a club. What is customer service if not helping a customer with a problem, even if it was self inflicted.

8

#9 bk12

bk12

    Advanced

  • Advanced Members
  • PipPipPipPip
  • 299 posts
  •  
  • Member #: 5409
  • Joined: 08/23/2005
  • Location:Florida
GolfWRX Likes : 31

Posted 17 June 2017 - 06:21 PM

Wait...Bridgestone offers customer service to US golf customers?  Eh?  Love the clubs, but I have only heard stories like this anytime Bstone customer service comes up.

9



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

GolfWRX Sponsors