Bridgestone customer support
Posted 09 June 2017 - 08:03 PM
OGA member 1415
or is it 1514...
I don't remember exactly
Posted 09 June 2017 - 09:09 PM
TaylorMade R15 TP Driver 10.5*, Fujikura Pro 63 Stiff
Titleist 913F-d 3 Wood 13*, Graphite Design Tour AD DJ-5S
TaylorMade SLDR 4H 21*, Fujikura Speeder 82H Stiff
TaylorMade M2 Irons, 3 - PW, KBS Tour C-Taper 90 Stiff
Titleist Vokey SM5 Raw Black Wedge, 50.08* F Grind KBS Stiff
Titliest Vokey SM5 Wedge, 56.10* M Grind True Temper Stiff
Titliest Vokey SM5 Wedge, 60.04* L Grind True Temper Stiff
Scotty Cameron Studio Select Newport 1.5, 34"
Scotty Cameron Classic Newport 2.5, 34" w/ Te I3 Stamp. Limited Edition
Posted 09 June 2017 - 10:06 PM
Titleist 913 fd 15*
Titleist 913h 21*
Titleist 716 CB 4-P
Titleist SM6 52*/58*
Byron Morgan DH89
Posted 09 June 2017 - 10:11 PM
TaylorMade RBZ-2 3W (15)
TaylorMade RBZ-2 T5W (18.5)
Ping iE1 (4-W)
Bridgestone J15 (50)
Callaway MD2 (56/60)
Posted 12 June 2017 - 01:51 PM
Something doesn't add up.
Posted 12 June 2017 - 02:22 PM
global golf...ebay...etc all sell single clubs.
Hybrids: Titleist 816H1
Irons: Srixon z545 4-PW
Wedges: Callaway MD3 52/56/60
Putter: Bettinardi SS#2
Grips: Lamkin Z5
Ball: Anything I can find
Posted 17 June 2017 - 03:45 PM
At the moment, however, I am eating a small portion of crow. Several days ago, I received an email advertisement from Bridgestone and still being rather irked I replied to them with my complaint. Although the person I contact was not directly in customer service, she was able to find out that it is possible to purchase a single club through an authorized dealer, only to replace a club from a complete set. She then had a customer service manager contact me with more specifics. I have since been able to order the wedge and expect delivery later this week.
That is good customer service. Apparently the problem was the initial customer service rep was poorly trained, not a systemic problem with Bridgestone.
By the way, before my 1st, angry post, I did try at all the other venues for locating a single club completely without success.
In regard to the previous poster who felt that not selling a single club to replace a lost one was acceptable, I hope you never lose a club. What is customer service if not helping a customer with a problem, even if it was self inflicted.
Posted 17 June 2017 - 06:21 PM
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