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Bushnell Warranty


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#1 TT2017

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Posted 06 June 2017 - 09:45 AM

My Tour X had a tiny black fleck appear in the view finder, the size of a piece of glitter, nothing too problematic as it wasn't in the main field of vision.

Given that I've had it 18months and only 6months left on the warranty I called Bushnell who told me to send it back for review.

I sent it yesterday, they received it this morning, reviewed it this afternoon and then called me. They agree that there's an annoying black fleck and are replacing it with a brand new unit.

Here's the kicker, the Tour X is being discontinued very soon so they replacing it with a Pro X2. The only downside being that they are on back order for a couple of weeks.

That's customer service for you. Thanks Bushnell. Awesome.


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#2 Smooth spin scott

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Posted 07 June 2017 - 09:27 AM

Nice!  My laser on my X7Pro crapped out, replacing it with a new X2 Pro....  perfect timing!  Brought it in locally 2 weeks ago in Toronto, received the UPS email and its being delivered today.
Driver -  M2
3 wood - M2/915f
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Owner - GIR Golf makers of glovelove (www.glovelove.ca)

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#3 TT2017

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Posted 08 June 2017 - 10:10 AM

View PostTT2017, on 06 June 2017 - 09:45 AM, said:

My Tour X had a tiny black fleck appear in the view finder, the size of a piece of glitter, nothing too problematic as it wasn't in the main field of vision.

Given that I've had it 18months and only 6months left on the warranty I called Bushnell who told me to send it back for review.

I sent it yesterday, they received it this morning, reviewed it this afternoon and then called me. They agree that there's an annoying black fleck and are replacing it with a brand new unit.

Here's the kicker, the Tour X is being discontinued very soon so they replacing it with a Pro X2. The only downside being that they are on back order for a couple of weeks.

That's customer service for you. Thanks Bushnell. Awesome.

and the new Pro X2 arrived today...so the 2 week delay they told me about didn't even happen.

So, including the day that I sent the Tour X back to receipt of a brand new Pro X2 is 4 days. Amazing service.

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#4 cristphoto

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Posted 08 June 2017 - 05:23 PM

Bushnell is good. Over the last 7 years I've had a gps watch and two lasers. None have ever needed service so I have no personal experience with warranty claims. I always see the Leupold users praising that companies service but the best service is a reliable product. Glad to hear your situation worked out well.

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#5 Minarets

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Posted 08 June 2017 - 05:40 PM

Nice to hear.  Think I'm gonna pull the trigger on the X from Costco. It will be my first range finder and the wife said she wanted me to get it for Father's Day. Feels good to know as I was leaning towards Leupold for their CS

Driver: Adams 9064LS 9.5*
Irons: Ping I-20 4-W
Hybrids: Taylormade Rescue Mid 16*, 19*
Wedges: Scratch 8620 53*, 58*
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Bag: SM Four5 / Ball: Srixon ZStar XV

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#6 Dr. Bombay

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Posted 12 June 2017 - 11:08 PM

View PostMinarets, on 08 June 2017 - 05:40 PM, said:

Nice to hear.  Think I'm gonna pull the trigger on the X from Costco. It will be my first range finder and the wife said she wanted me to get it for Father's Day. Feels good to know as I was leaning towards Leupold for their CS

I think you made a good decision.

I recently bought a brand new Leupold GX-5i3 and it was defective out of the box.  Took it back to where I bought it and they didn't have another one.  Leupold wouldn't agree to replace it straight away, want to go the mail in route.  

Leupold's to notch customer service was a key reason for my purchase, I am not pleased.  Given all the postitive feedback on Bushnell's reliability maybe I will just ask for a refund and go buy a Bushnell product.

Buyer beware.

Edited by Dr. Bombay, 12 June 2017 - 11:10 PM.


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#7 Minarets

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Posted 13 June 2017 - 06:52 AM

View PostDr. Bombay, on 12 June 2017 - 11:08 PM, said:

View PostMinarets, on 08 June 2017 - 05:40 PM, said:

Nice to hear.  Think I'm gonna pull the trigger on the X from Costco. It will be my first range finder and the wife said she wanted me to get it for Father's Day. Feels good to know as I was leaning towards Leupold for their CS

I think you made a good decision.

I recently bought a brand new Leupold GX-5i3 and it was defective out of the box.  Took it back to where I bought it and they didn't have another one.  Leupold wouldn't agree to replace it straight away, want to go the mail in route.  

Leupold's to notch customer service was a key reason for my purchase, I am not pleased.  Given all the postitive feedback on Bushnell's reliability maybe I will just ask for a refund and go buy a Bushnell product.

Buyer beware.

Well if it is the mirrored lens version that Costco sells it's going back. Hoping not tho.
Driver: Adams 9064LS 9.5*
Irons: Ping I-20 4-W
Hybrids: Taylormade Rescue Mid 16*, 19*
Wedges: Scratch 8620 53*, 58*
Putter: SeeMore mFGP
Bag: SM Four5 / Ball: Srixon ZStar XV

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#8 Minarets

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Posted 14 June 2017 - 07:23 PM

Well, just for the Tour X from Costco.  I opened the box and was scared/disappointed from the jump. It's in typical Costco packaging not the traditional Bushnell box. I could immediately tell it's the mirrored lens from the package. But, I want to see what all the fuss is about.  Opened its and went outside. Sun is going down but looking thru it, it's not perfect but works fine.  Definitely dimmer than what I had hoped or expected.  Hmm, what to do what to do....
Driver: Adams 9064LS 9.5*
Irons: Ping I-20 4-W
Hybrids: Taylormade Rescue Mid 16*, 19*
Wedges: Scratch 8620 53*, 58*
Putter: SeeMore mFGP
Bag: SM Four5 / Ball: Srixon ZStar XV

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#9 cristphoto

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Posted 14 June 2017 - 08:07 PM

View PostMinarets, on 14 June 2017 - 07:23 PM, said:

Well, just for the Tour X from Costco.  I opened the box and was scared/disappointed from the jump. It's in typical Costco packaging not the traditional Bushnell box. I could immediately tell it's the mirrored lens from the package. But, I want to see what all the fuss is about.  Opened its and went outside. Sun is going down but looking thru it, it's not perfect but works fine.  Definitely dimmer than what I had hoped or expected.  Hmm, what to do what to do....

Did Costco say this was a new unit (or refurbished)? I've never seen Costco sell a repackaged product. The good news is they are hassle free on returned items.

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#10 Minarets

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Posted 14 June 2017 - 08:21 PM

No. Website says new. It's their typical package that is the flat sealed, and each box fits in the larger box on display in stores. Where the sides of the box slides in to the cutout of the display box. If that makes sense.

This was probably the best way for Bushnell to get rid of the mirror units. I will say this thing fits in the hand better than any range finder I have held.  I thought this one was going to be too large. I wear a XL cadet glove

Like this.
Posted Image

https://m.costco.com....100349617.html

Edited by Minarets, 14 June 2017 - 08:56 PM.

Driver: Adams 9064LS 9.5*
Irons: Ping I-20 4-W
Hybrids: Taylormade Rescue Mid 16*, 19*
Wedges: Scratch 8620 53*, 58*
Putter: SeeMore mFGP
Bag: SM Four5 / Ball: Srixon ZStar XV

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#11 cristphoto

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Posted 14 June 2017 - 09:39 PM

You're right, now I recall seeing that style packaging. My toner cartridges are wrapped similar.

Edited by cristphoto, 14 June 2017 - 09:40 PM.


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#12 Minarets

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Posted 15 June 2017 - 11:42 AM

Hmm, customer service guy with Costco says he thinks all of their units have the mirror lens. He said they could swap and try my luck. Not sure I want to go that route.  May just take it back and find something different.

I love it except for how dark it is.

Edited by Minarets, 15 June 2017 - 11:45 AM.

Driver: Adams 9064LS 9.5*
Irons: Ping I-20 4-W
Hybrids: Taylormade Rescue Mid 16*, 19*
Wedges: Scratch 8620 53*, 58*
Putter: SeeMore mFGP
Bag: SM Four5 / Ball: Srixon ZStar XV

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#13 Minarets

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Posted 15 June 2017 - 12:41 PM

May switch to the NX7 pro
Driver: Adams 9064LS 9.5*
Irons: Ping I-20 4-W
Hybrids: Taylormade Rescue Mid 16*, 19*
Wedges: Scratch 8620 53*, 58*
Putter: SeeMore mFGP
Bag: SM Four5 / Ball: Srixon ZStar XV

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#14 Minarets

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Posted 16 June 2017 - 09:02 PM

I used the tour x (with mirrored lens) today for 21 holes.  It was cloudy to start and sunny to finish.  I actually never really struggled seeing anything. It was like liking thru sunglasses, but never had a problem shooting a target.  One of the guys in the foursome had an older V3 and it was definitely brighter but I really enjoyed it today.
Driver: Adams 9064LS 9.5*
Irons: Ping I-20 4-W
Hybrids: Taylormade Rescue Mid 16*, 19*
Wedges: Scratch 8620 53*, 58*
Putter: SeeMore mFGP
Bag: SM Four5 / Ball: Srixon ZStar XV

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