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#1 cvvorst

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Posted 10 April 2017 - 02:31 PM

I recently purchased a new Bushnell Tour X Rangefinder. I have really liked it so far. Very fast, easy to use, I love the red or black option. I found the Tour V3 eyepiece a bit easier to look through, but overall I am very happy. I have never had a problem getting an accurate yardage. Until yesterday that is.



I was playing a few holes with my daughter well before sundown, but he sun was a little low in the sky. I played a hole that had the green directly in front of the setting sun. I was about 150 out after my tee shot, but the pin wasn't in the middle, and there was a slight downhill trajectory, so I wanted to laser it. I tried 10 times from near my ball to laser the pin, I kept getting the e32 error message / e32 error code. At first, I was scared that I had messed it up somehow. Then I realized that wasn't possible. The rangefinder was put into it's case every time I used it, and I have never jostled it or anything of the sort. I tried to laser a house behind the green hoping it worked, it did. I tried multiple targets, and the only target that worked from my angle was a window/the house. I tried to laser the tee box behind me, and that worked fine as well.


Is this a common problem for rangefinders? Has anyone else seen this error message?








I sent a message off to Bushnell Customer Service, I received the standard reply that they will take a look and see if they will warranty it, and send me a quote otherwise. It would take 3-4 weeks at best, likely longer. I don't even know if I have an actual problem with my rangefinder, or if this was a one time fluke (I'm guessing it just won't work in the setting sun?) But no matter what happens, I am not optimistic about dealing with Bushnell Customer Service.

I never thought I would have to deal with this. I have read threads talking about how Leupold has the best customer service, and how Bushnell is lacking, but I didn't think it would ever matter to me. Now I am wishing I had purchased a Leupold, and I am looking for one right now in fact.


If you are looking to buy a rangefinder and can't decide between Leupold and Bushnell, please keep in mind that there is a good chance that you will have a problem with your rangefinder some day. If or when you do, you will wish or be happy you have a Leupold.

After a lot of testing my bag is pretty much set. I will be testing a few driver shafts soon, but the AD TP 6x is the main shaft to beat. I'm currently using a Toulon Indianapolis, but I want to test an Evnroll ER7

Ping G400 10.5 - Graphite Design AD TP 6X or Diamana BF 60 TX
Ping G400 Stretch AD TP 7X
Titleist 818 H2 19 Tensei White 100X
Titleist 816 H2 23 - Diamana D+ 100 X
5 to PW PXG 0311T - Project X LZ 6.5
Titleist Vokey Wedgeworks SM6 RAW - 50F - 54S - 58M
Toulon Indianapolis or Evnroll ER7

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#2 new2g0lf

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Posted 11 April 2017 - 09:44 PM

View Postcvvorst, on 10 April 2017 - 02:31 PM, said:

I recently purchased a new Bushnell Tour X Rangefinder. I have really liked it so far. Very fast, easy to use, I love the red or black option. I found the Tour V3 eyepiece a bit easier to look through, but overall I am very happy. I have never had a problem getting an accurate yardage. Until yesterday that is.



I was playing a few holes with my daughter well before sundown, but he sun was a little low in the sky. I played a hole that had the green directly in front of the setting sun. I was about 150 out after my tee shot, but the pin wasn't in the middle, and there was a slight downhill trajectory, so I wanted to laser it. I tried 10 times from near my ball to laser the pin, I kept getting the e32 error message / e32 error code. At first, I was scared that I had messed it up somehow. Then I realized that wasn't possible. The rangefinder was put into it's case every time I used it, and I have never jostled it or anything of the sort. I tried to laser a house behind the green hoping it worked, it did. I tried multiple targets, and the only target that worked from my angle was a window/the house. I tried to laser the tee box behind me, and that worked fine as well.


Is this a common problem for rangefinders? Has anyone else seen this error message?








I sent a message off to Bushnell Customer Service, I received the standard reply that they will take a look and see if they will warranty it, and send me a quote otherwise. It would take 3-4 weeks at best, likely longer. I don't even know if I have an actual problem with my rangefinder, or if this was a one time fluke (I'm guessing it just won't work in the setting sun?) But no matter what happens, I am not optimistic about dealing with Bushnell Customer Service.

I never thought I would have to deal with this. I have read threads talking about how Leupold has the best customer service, and how Bushnell is lacking, but I didn't think it would ever matter to me. Now I am wishing I had purchased a Leupold, and I am looking for one right now in fact.


If you are looking to buy a rangefinder and can't decide between Leupold and Bushnell, please keep in mind that there is a good chance that you will have a problem with your rangefinder some day. If or when you do, you will wish or be happy you have a Leupold.
It's a normal error when you are shooting a pin with the sun low in the backdrop.

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#3 Yrrdead

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Posted 12 April 2017 - 07:59 AM

Same thing happened to me and then I realized, uhm you just pointed an electronic eye at a massive fusion reaction and are surprised it isn't giving me a yardage.
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#4 cz13X4

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Posted 17 May 2017 - 08:30 PM

same exact setting for me this past saturday, and same code. must be a very specific angle with the sun because I could shoot anything below the flag and it worked fine in the same direction....the sun wasn't directly behind either, but I figured that was the issue.

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#5 Jack Daniels

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Posted 18 May 2017 - 09:12 AM

I have had the same issue with mine.  I do find it odd because I have never had that problem with other models of Bushnell range finders, and my friends have no issues at the same time.


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#6 cvvorst

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Posted 18 May 2017 - 11:15 AM

Thankfully this problem doesn't occur often, but it is odd that other models from Bushnell (or other manufacturers) don't have this issue.
After a lot of testing my bag is pretty much set. I will be testing a few driver shafts soon, but the AD TP 6x is the main shaft to beat. I'm currently using a Toulon Indianapolis, but I want to test an Evnroll ER7

Ping G400 10.5 - Graphite Design AD TP 6X or Diamana BF 60 TX
Ping G400 Stretch AD TP 7X
Titleist 818 H2 19 Tensei White 100X
Titleist 816 H2 23 - Diamana D+ 100 X
5 to PW PXG 0311T - Project X LZ 6.5
Titleist Vokey Wedgeworks SM6 RAW - 50F - 54S - 58M
Toulon Indianapolis or Evnroll ER7

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#7 gomuskies09

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Posted 19 August 2017 - 08:11 AM

Had this code pop up the other evening. And now my TourX won't work at all.

Long story short - purchased a Monument magnetic strap and had the TourX hanging on the cart rail. It was the first time I used it and it never crossed my mind to take the rangefinder down as we were waiting on a shower to pass through. So it got a little wet...then the E32 code popped up. Then it completely stopped working.

Anyone have any experiences similar to this? Going to give Bushnell a call Monday to see if I can send it in.

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#8 new2g0lf

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Posted 20 August 2017 - 03:48 PM

View Postgomuskies09, on 19 August 2017 - 08:11 AM, said:

Had this code pop up the other evening. And now my TourX won't work at all.

Long story short - purchased a Monument magnetic strap and had the TourX hanging on the cart rail. It was the first time I used it and it never crossed my mind to take the rangefinder down as we were waiting on a shower to pass through. So it got a little wet...then the E32 code popped up. Then it completely stopped working.

Anyone have any experiences similar to this? Going to give Bushnell a call Monday to see if I can send it in.
Tour X isn't waterproof so it's possible the internals got wet.  Let it dry out and see if it works.  I'd also try replacing the battery.

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