Posted 23 February 2016 - 05:54 PM
I just got off the phone with Garmin support, and would highly recommend anyone having issues to call them. They are very courteous and seem like they genuinely want to help. Their call center is 1-800-800-1020 and their hours are 8-6 M-Th and 8-5 F C.S.T.
pitchinwedge: I think you probably have to have actually tracked some shots for them to show up on the card/hole overview like pictured in the marketing, i.e. hit a shot and select a club, then proceed to next location, etc. My round I played Sunday with shot tracking turned on shows up perfectly.
djayyy: I told them I had a buddy whose watch was only picking up about 50% of his shots, and was also having trouble getting anything to upload to Express/Connect. They said it was possible the unit was faulty, but urged me to have you call them prior to returning. They said they would work with you as long as it took to get it resolved or get you a new unit.
joergensen: I was told that "On" means it stays on even if not playing a round. If you turn it off for some reason when not playing, "Always Ask" will prompt you every time you start a new round whether or not to turn it on. It has nothing to do with in-round selections, just a reminder to turn it on if you have it off at the start of a round. I'm not sure of the benefit of using "Always Ask" over just leaving it "On" all the time is, unless it maybe eats a little more battery in standard watch mode.
A few things I have them working on that I noticed from my round Sunday:
- The course I played has 2 holes with different pars from the Red tees vs. the Golds, Whites, and Blues. The scorecard used the Reds, which I never play, so it showed I made a bogey 4 on a Par 3, which is actually a Par 4 from the Whites, and also made a par 5 on a Par 5, which is actually a Par 4 from the Whites. I explained to him, and we both agreed that their should be an option to select which set of tees you are playing when starting a round.
- On number 10, I pulled my drive dangerously close to OB, but it hit a few pine trees and none of us saw it come down. My autoshot asked what club and I said driver. I then hit a provisional, and it again asked what club and I again selected driver. Still not sure which shot it used, although I guess I could go in and look at the hole in the scorecard/hole overview and see what it registered. He said that was a good question on how it handles provisionals and penalty shots, and he didn't have the answer, but would get back to me. What happens if you hit you ball in the middle of a lake? You obviously can't go stand next to it, so how does it record where the shot went to show in the hole overview or record it as a penalty?
Anyway, if you have a problem or general question, I'd definitely call them up. They seem like good people, and calls are handled in the U.S. with no time on hold, not sent to a call center in India with Habeeb asking you questions in broken English that you can't understand. (No offense to India or Habeeb, but it sucks to wait on hold for 20 minutes to get someone with English as their 3rd language)
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