2 weeks ago, I ordered a UG-LE putter at 42 1/2". (PING obviously does not offer the UG-LE at this length, but it helps to be courteous on the phone when asking). I received the putter, and after using it a couple of times on the putting green, noticed that it seemed longer than 42 1/2". I then noticed that the grip was elevated about 1/2" off the top of the shaft. I called PING, they apologized, and e-mailed an overnight pickup tag. They fixed the issue, then overnighted it back to me. In the box was a hand written note from a customer service manager apologizing for the issue, as well as a brand new PING cap as a gift from my "inconvenience". Class act. I've purchased $10,000's of equipment from them in the past 2 years (really I have), and it is moments like this that will keep me a PING loyalist. The irony in all of this is that I have lost some belly fat in the past 2 weeks, and the 42 1/2" feels a little short. It appears to fit snuggly between my belt line and belly button, so hopefully it will work out, otherwise I will have to place an order for a 43" version.