So I see some older posts about Ogio's customer service, more specifically, its warranty service. I have called twice this week and recently just sent an email, still with no response to any of my calls. First time I was sent to a voicemail, no call back. Then I called again and was told that there is only 1 person who handles warranty calls (also only 2 people handling customer service in general) and that I may want to email them instead cause they can get busy. So now I have done that and waiting to hear back. However based some other posts, not to confident on receiving that response.

My Ozone bag broke while on the course at the end of last week and trying to get it taken care of, since we are sitting in the middle of golf season here with a non-functional bag. A plastic piece broke off that holds the tension rod, so now the legs just hang down while I am walking so I have to hold them. Bag also no longer stands unless I get lucky in wedging the legs enough, so have to usually lay it on the ground.

I am just really surprised that Ogio seems like such a small company? I thought they were much bigger than just having 2 people in customer service and one handling warranties.

The root is that the golf division is treated as a seperate entity, and is a much smaller part of the company's scope.

I believe they do have just one warranty person in their golf division and her name is Jenn Sagers. I never had any difficulty getting ahold of her when I had warranty issues with my Edge bag about 2 months ago.

Yep w7n23j, 2 voicemails and an email = no response for me yet