So long story short, I played a round today with my friend and it was a fun experience, but as I was driving him to his car in the golf cart, we passed a brand new worker that I have never seen and he gave us a dirty look. I stopped the cart and he said "where do you think you're going"? Because we are both in our mid teens he gave us this attitude, so I told him I was taking my friend to his cart. He said "well I don't give a f***king $h1t". I then told him to lose the attitude and calm down, and dropped my friend off right there and he had to walk about 200 yards to his car. I should have got out of the cart and told the guy to shut the you know what up, but I didn't. How should I go about dealing with this matter? I actually know the guys name because he used to work at an Edwinn Watts and a GolfUSA near me, and probably got fired due to his attitude. I have been playing golf weekly at this course for over a year, and honestly I don't need to deal with this kind of treatment because I am a junior. My money can go elsewhere, or this guy can have a long talk. If this means anything he was an older guy, probably in his late 50's. Any recommendations on contacting the management or dealing with this issue would be great, because I am really not sure what to think. I am good friends with the head golf pro and I'll be sure to notify him or the owner.

its just one guy, stay away from him, if he's that bad he'll probably be on his way out soon anyway

in your shoes, I'm telling the Head Pro in a heartbeat...heck, in a millisecond. I hate guys that work at courses and think they're above patrons--and vice versa (patrons/members that think they're above workers). It's a line that I think neither side should cross--both sides need each other to survive.

I was an assistant for a few years, and I'd loved to have had a reason to fire MOST of our marshalls/rangers/cart guys at times. Most people are great at an interview (i.e. no attitude), but when you stick them to a job, the real person comes alive, and unfortunately, an unreported bad attitude is never grounds for termination...they're always great to the pros' faces!

Let the head pro know that you frequent the course often, spend your money there, and that you didn't appreciate being treated like that. There are other courses that would love to have your money in this economy...believe me!

Go straight to the HP or the General Manager and tell him your side of the story. Be nice, honest, and calm. Tell him that you have an incident that you were not sure who to approach about, so you wanted to speak the person in charge. Then inform them of what you were doing and what happened. Be honest and inform him everything about the situation. Have an idea of what you would like done about the situation, as that was something I used to ask people in disputes when I was a pro (in case he asks).

The other option would let it go. But if that guy was that rude to you for no provoked reason (actually not an excuse, but would explain the F bombs) then he needs to be dealt with accordingly. No need for people like that sullying the profession.

That is UN-acceptable behavior, tell your pro.club manager anyone at the club who over see's this guy.

You could have tried just ignoring him and doing what you wanted. He can GGF'ed.
Lose the "I'm only a teenager bit" act like an adult - an adult will just ignore the rude pr$k or tell him to go to the hardware store and get some cement so he can harden up.

just kinda mention it next time to the head pro, dont bust his balls. just say hey that new guy was a little rude and share what happened.

agree with above. Unless you treat people like that, then you dont deserve it. i would tell a manager and not blow it up. just a "wanted to let you know" .

also forgot to mention. swearing at the customer (unless they really deserve it or are threatening you) should be immediate termination... If a third party heard it then that new guy should be in the unemployment line..

At first glance I figured you to be working at the club, so maybe he felt a bit of liberty with a fellow employee.

But after reading what his actions were are even less excusable since you are a paying member. As so many have said before, the GM and or Head Pro would surely love to know about it.

Anyone who speaks to another person like this has some serious problems. Report him and avoid. It should not be long before he gets the boot anyway.

Something's missing. Start by telling us the whole story.

Definitely report it to management in a calm rational fashion and be honest about what transpired.

Not to be a cynic....but is there anything else that occurred in the confrontation that led to the f-bomb. I've seen a lot of bad customer service, but never seen anybody jump to dropping an f-bomb off the bat. Not that it excuses or condones his behavior, but that type of outburst seems more like the end result of an escalating confrontation than an initial comment....

agreed.. there is not full disclosure going on here

why did the OP stop the cart to "chat" with the new guy? why not just do what he had to do rather than have a strange conversation for no reason in the parking lot

there's definetly more info missing, and there's two sides to every situation

There's nothing missing, except I will be more specific. We were driving the opposite direction of the course down the driving range path, towards my friends car in the 2nd parking lot(first was full). We stopped because the guy gave me a hand gesture and dirty look that inclined me to stop, probably because he was wondering why so late in the day we were driving to the driving range, but rather I was taking my friend to his CAR in the parking lot, so he didn't have to walk half the course to get down there. I too would believe that my post was missing information but it's not, that's why I find the situation so strange and am asking for advice. Bottomline: IMO he gave us attitude because he wanted to release his anger on somebody, and why not on two juniors.

i'm a junior too (well kinda im a freshman in college now) and i gotta say you just have to deal with it i get crap all the time... people think that they can tell you anything it doesnt matter if you are doing everything by the book someone will find some reason to fuss at you just b/c they expect ALL juniors to be immature and act certain ways...

to be honest i would have driven off the moment he started talking like that to me and just ignored him from then on...

That guy is a D**K. I'd go straight to the Head Pro. The same situation happened to me except i was walking to the range from the pro shop and the new ranger about 55-60 said "juniors need to be with an adult here. We don;t need kids wrecking the course"...I about lost it on the guy as i've done the same thing every day that summer...get to the course at 9am. practice short game at the putting/chipping green till 11am, range to 12:30pm, eat lunch and tee off at 1:15pm. Everyone at the course knows me and couldn't be nicer, everyone says hi and asks how the games going and we need to play sometime, just normal common courtesy. I told the head pro the prolem and he said i'll talk to him and told me avoid him for the rest of the day and i'll take care of it. The next day the same guy approached me and apologized for what he said. I guess he wanted to save his a**. Good luck though.

Jaden

go in and get his butt fired..... no but you should go inside and tell the guy who hired him to write up a report about him about his actions around u and other members

Sounds like the old man is pissed that some "kids" are playing golf while he's working. Unless he's retired, anybody that age working as a cart boy has made some bad career choices somewhere along the way. You shouldn't have to avoid this guy, you are a paying customer!

Playing devil's advocate here....but were you allowed to take the carts into the parking lot?

Only reason I ask is that I'm beginning to see more and more courses disallowing players into the parking lot with the carts, citing insurance issues.

Apart from wrapping your putter round his head, I'd have a chat with the pro or club captain.

Unfortunately, these few idiots spoil it for juniors. One day they might realise that without you guys golf doesn't have a future.

Look sonny, maybe he didn't like your funny looking haircut or baggy clothes. Perhaps your lack of respect for your elders is the real problem, buddy.
Kids...
Back in his day, he used to have to walk to the parking lot, uphill, both ways.

Seriously, simple answer is report it. Cursing at the patrons is really poor form. The mgt would probably really like to know about that to nip it early.

Stay strong junior

I'm certainly not implying the OP was trying to do anything wrong, but I worked at a course in high school and we had a brief couple of weeks where carts were dissapearing and ending up in the woods at the BMX track quite a bit away from the course. we were on alert to watch for carts that may have been doing anything out of the ordinary, although I didn't cuss at anyone.

if that course was having issues with carts being taken or left in incorrect places maybe that's what the worker was getting worked up over, he certainly should not have spoken to you as he did though.

Report Him Report Him Report Him!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer Service is number one in the golf industry! Service is the Industry!!!!!!!!!!

Don't Wait!!!!!!!

Do it now!!!!!!!

He should be fired. full stop.

If i heard one of my assistants or any marshall or bag boy or anyone working for me did that, I wouldn't care how old they are, they are meant to be a reflection of the professional or club manager when working.

He would be standing at the gate within 30 mins, no money, no job, no reference, and a sore ear!!!! And i would make it my personal responsibility to inform any other club in the area that this man should not be hired.

Awful behaviour.

I only hope you have a better day tomorrow!!

Happy Gowfing!

But still, even if the carts were not allowed the old man should have kindly informed them. And then if they didn't obey he should take the problem up with the managment. There is absolutely no reason he should have used such vulgar language in the presence of a customer.

Last summer I worked at a course and our policy was to always kindly inform the members/patrons but we were never to correct them either physically or verbally/.

Kick his a**





no seriously

Dude, if you were a 50yr old cartboy, you would be rude too!  lol  Im also +1 on a punch in the mouth or a agg STFU.  Then again Im rude. You should actually respect your elders.  Just ignore him and keep rollin next time:)  

I think you should have backed up and rammed him with the cart. Next time you see him, take out his knees. haha That would be an interesting story:
"So how did you end up in juvy?"
"Assult and battery"
"Fist fight? Baseball bat?"
"Golf cart."