Here is the text from my online chat with customer service :
QUOTE
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Jason'
Jason: Hello. How may I assist you?
you: Hello. I'm having a problem with my SG5 battery life I'm hoping you can help me with. When I first got the unit approx 2 months ago I routinely got through 2 rounds of golf without recharging - ie. about 9-10 hours of play (That's lower than the advertised 14hours but I use the backlight so I expected a lower battery life). Now however I barely get through one round before I need to recharge. Most recently I got 5.5 hours of play before it shut down. Can you help me with this ? Seems like a faulty battery to me ....
Jason: May I have your name and the city and state you registered your device?
you: Name is Brendan Hobbart. I'm in Maricopa, AZ
Jason: Please hold for a moment while I access your account.
you: Sure, thanks
Jason: May I verify your shipping address?
you: Sure - <Address provided>
Jason: Please hold one moment
Jason: When the battery life start to become low?
you: It has been getting progessively worse over the last month or so ...
Jason: I have requested that a new battery be sent out to you as a replacement since you are still under your 90 day warranty.
you: Awesome. Thanks a lot !
Jason: You're welcome.
Jason: Is there anything else I can assist you with?
you: Nope. Thanks for your help
Jason: Thank you for visiting. Please contact us at anytime.
You are now chatting with 'Jason'
Jason: Hello. How may I assist you?
you: Hello. I'm having a problem with my SG5 battery life I'm hoping you can help me with. When I first got the unit approx 2 months ago I routinely got through 2 rounds of golf without recharging - ie. about 9-10 hours of play (That's lower than the advertised 14hours but I use the backlight so I expected a lower battery life). Now however I barely get through one round before I need to recharge. Most recently I got 5.5 hours of play before it shut down. Can you help me with this ? Seems like a faulty battery to me ....
Jason: May I have your name and the city and state you registered your device?
you: Name is Brendan Hobbart. I'm in Maricopa, AZ
Jason: Please hold for a moment while I access your account.
you: Sure, thanks
Jason: May I verify your shipping address?
you: Sure - <Address provided>
Jason: Please hold one moment
Jason: When the battery life start to become low?
you: It has been getting progessively worse over the last month or so ...
Jason: I have requested that a new battery be sent out to you as a replacement since you are still under your 90 day warranty.
you: Awesome. Thanks a lot !
Jason: You're welcome.
Jason: Is there anything else I can assist you with?
you: Nope. Thanks for your help
Jason: Thank you for visiting. Please contact us at anytime.
Doesn't get much easier than that !! Thanks SkyGolf !
