Tee It Up Golf Club Polices and Procedures Manual

Policy:
Our customers will enjoy the highest standard of service; all carts will be maintained in an excellent condition appropriate for the use of the golfers.

Procedures:
Early morning/before course opens:
• Check to make sure gas along with sand and seed levels are full
• Make sure carts for first hour of tee times is prepared to go in order
• Add ice and bottles of water for the players in the cooler
• A list of which carts were used will be written down
• Place cart waver forms along with score card on steering wheel
• Remove member bags from storage and place on carts

While course is open:
• As players check in employees be sure to receive their bags and place them on appropriate carts
• After 4 tee times have gone by move up carts and bring out next set of tee times
• Carts will be checked at all times for damage
• Damage will be reported to pro shop
• Damaged carts will be replaced by a new cart immediately
• Explain cart rules for the day to golfers (ie. 90° or C.P.O)
• 12 golf carts will always be parked outside the pro shop for customers who decide at the last second to ride
• Cart wavers will be collected from golfers before they leave for first tee
• When golfers come in wipe clubs down
• Allow golfers to go to parking lot
• Show golfers to designated parking area for dirty carts right by the bar entrance

Closing:
• Check with record sheet which tee times were used that day and put them at back of rotation list
• Remove all garbage
• Check gas level; if below half a tank fill it up
• Refill sand and seed to the top
• Remove water and ice from cooler
• Cleaning of carts:
o First spray cart down with water
o Second spray water and soap solution
o Third rinse cart off with water
o Fourth dry off cart so that dirt that may be on shoes won’t turn to mud
• Prepare all carts for morning tee times
• Replace used golf tees
• Place new tee time signs in carts
• Park golf carts in order of rotation
• Secure all carts and lock storage area

Tournament Procedures:
Night before prep:
• All carts will be refueled completely
• All sand and seed boxes will be refilled
• Carts will be washed with extra care
• Marshall and Tournament organizer carts will be identified
• Carts will be organized in order of where they will be parked

Before opening:
• Golf carts will be unlocked and parked in order of how they are going to be sent off
• Cart waver forms will be put on steering wheels
• Add ice and bottles of water for the players in the cooler

While course is open:
• Employee’s will ask for the names of each player and place bags on respective carts
• Make sure marshals are ready to lead players off to their respective holes
• Take back signed cart wavers
• Explain cart rules for the tournament

Closing:
• Follow same procedures as a regular closing

Looks pretty good you must have put a good amount of thought into that.

Looks pretty good you must have put a good amount of thought into that.

I agree, you have covered everything i could think of. The only point that i might add is to make sure you have a pencil that has a lead in it, very minor but something that could be an issue for some.

Wow, great list.

One thing- In "procedures" it should say "Make sure carts for first hour of tee times are prepared to go in order."  Are instead of is.  Don't know if that was any type of help you were looking for, sorry if it's too picky.