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Costco to provide full refunds to customers who bought Kirkland Signature four-piece balls

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Golfers who purchased Kirkland Signature four-piece balls are in line for a full refund after Costco began reaching out to customers of the product via email.

The original four-piece Kirkland Signature four-piece balls proved a success on their release back in 2016, but the new line has come under fire this summer, with the ball’s cover taking the brunt of the criticism.

Customers have claimed that the balls are prone to cutting up after short use, while the balls are currently rated 2 out of 5 from customers on Costco’s website.

In an email shared on Twitter by user @gerencher, which shows Costco actively refunding customers, the company stated that “Feedback we received since the item went on sale shows that some of the balls do not meet the high standards that are expected for the Kirkland Signature brand.” 

@gerencher

Costco also added that the full refund would include shipping costs and customers are also allowed to keep the item.

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Gianni is a freelance writer. He holds a Bachelor of Arts as well as a Diploma in Sports Journalism. He can be contacted at gmagliocco@outlook.com. Follow him on Twitter @giannimosquito

41 Comments

41 Comments

  1. Boydenit

    Oct 14, 2019 at 6:34 am

    Is Callaway going to issue refund for there off center chrome Soft balls to?

  2. MT

    Oct 13, 2019 at 12:21 am

    Why is this story still in a number 1 spot on this website? Why??

  3. MAtthew

    Sep 28, 2019 at 10:20 am

    I’d golf with a driveway stone if I had too..wooooo

  4. the dude

    Sep 26, 2019 at 2:30 pm

    what do you people expect…..

  5. kje123able .

    Sep 25, 2019 at 11:14 pm

    Funny no mention of of the existence of these ball on this web site but as soon as the recall/ refund came out it’s headline news

  6. Richard Burnett

    Sep 25, 2019 at 2:59 pm

    The new ones are three piece. The refunds would be on the new three piece? Please make a correction!

    • Sam

      Sep 25, 2019 at 4:16 pm

      Costco released a new 4-piece golf ball that sold out with hours. But they were not a very good quality build, so they are refunding all the customers for their purchase of the 4-piece.

      Costco still sells the 3-piece golf ball on their site.

      So I don’t think they need to make any corrections to this article.

    • Sam

      Sep 25, 2019 at 4:27 pm

      They’re making a new four piece ball in addition to the 3-piece..

    • Pitt Roane

      Sep 25, 2019 at 7:02 pm

      Bull shit those ball are fine. Don’t know who your source is !!!

    • Matt Howard

      Sep 26, 2019 at 1:35 am

      Try harder, Dick

  7. Rascal

    Sep 25, 2019 at 2:16 pm

    Sounds like Costco squeezed Nassau a bit too hard and the chickens came home to roost.

  8. Keith

    Sep 25, 2019 at 1:43 pm

    It would be nice to read an article with more information (research) than what is publicly available online.

  9. Dick

    Sep 25, 2019 at 12:50 pm

    It is real clear the cover was not put on these balls properly, about 6 years ago I bought 4 dozen balls from one the big boys that had the exact same problem, we would hit them and when they cracked we would just take a tee and peel off the entire cover many times it came off completely. I would love to hear what the ball plant tells COSTCO the problem was/is…

  10. sprcoop

    Sep 25, 2019 at 12:41 pm

    Liked the 4 piece but I moved to the 3 piece as soon as it came out. Feels a little softer to me and cheaper. I lose them so fast I wouldn’t have noticed a fragile cover on the 4 piece so could have gotten some free balls out of it. Just my luck.

  11. steve

    Sep 25, 2019 at 12:40 pm

    Ah, the Balata ball is back…well, not really

  12. Ian

    Sep 25, 2019 at 12:18 pm

    The four piece balls where made in South Korea, and their most recent offering are a three piece ball made in China. I had heard about the Kirkland balls and was looking forward to when I got down to Florida (they’re not available in Canadian Costco stores) only to be disappointed with what was on their shelf. I like ProVs and was hoping to see a more affordable replacement, but not so much. Back to the flea market for pre-loved Titleist ProVs.

    • Tyler durden

      Sep 26, 2019 at 4:06 pm

      Please dont post on stuff you have no idea

      • Bob Paulsen

        Sep 27, 2019 at 10:25 am

        What Tyler Durden’s completely unhelpful and inappropriate post means to say is that they brought out a new four piece a couple/few weeks back that sold out immediately. These “return of four piece” are the ones that were apparently recalled.

        And Tyler, I don’t care what you say, I’m tellin everyone about FC 😉

  13. Charlie

    Sep 25, 2019 at 11:27 am

    I bought 2 big boxes of those balls from COSTCO (internet sale) months ago and have had no trouble with them. And a friend who finds tons of lost balls gave me a dozen of them (used) this week – and none of them showed any sign of a problem. From reading some months ago, I learned that the balls are manufactured by a Korean company/factory, and that COSTCO was being sued by Titleist because the Kirkland balls were so similar to Pro-V’s. I’ve not been offered a refund by COSTCO – maybe the balls I bought were not in the defective line.

    • Caroline

      Sep 26, 2019 at 10:20 pm

      Keep up with what is happening if you bought months ago you bought the 3 piece ball…the new 4 piece did not last 2 days online at Costco…the 4 piece ball is the problem not YOUR 3 Piece ones…

  14. JThunder

    Sep 25, 2019 at 10:40 am

    I am NOT a fan of big box stores, and firmly believe we will all regret the dwindling of small businesses in favor of them.

    That said, Costco seems to do a far better job of taking care of its employees and customers than Wal-Mart, Amazon, etc.

    Buy your golf balls at a golf shop.

    • Scott

      Oct 17, 2019 at 5:02 pm

      And I am not a fan of internet stores. We we all regret the the dwindling of the big box stores in favor of the internet stores….

      Times change. Even most small stores have an internet presence. Compete or go out of business.

  15. James Awad

    Sep 25, 2019 at 10:24 am

    Good for them!

    My opinion of them just went way up

  16. Joseph Martinez

    Sep 25, 2019 at 10:08 am

    who is the manufacturer of the Kirkland golf balls?

    • duh

      Sep 25, 2019 at 10:18 am

      costco.

      • wake up

        Sep 25, 2019 at 10:27 am

        Yeah, it doesn’t really work that way. Balls are manufactured by an independent company overseas. Costco simply purchases from them and slaps their own branding on it.

      • Bill C.

        Sep 25, 2019 at 10:28 am

        Costco manufactures NOTHING.

    • 2putttom

      Sep 25, 2019 at 12:34 pm

      China and Korea.

  17. Jimmy Ray

    Sep 25, 2019 at 9:57 am

    I bet it spun like a mother, though!!

    This is strange. It’s not like Costco got into golf ball manufacturing, they subcontracted the brand to an existing factory. With Costco being such a big player at retail, and other Kirkland brands kicking ass (wine, vodka, etc.) you would have thought they chose a reputable factory with a track record to make balls that would carry their logo (Nike subbing to Bridgestone, for example). Even Vice can find a good factory, for Pete’s sake. Someone in procurement needs a demotion.

  18. cory

    Sep 25, 2019 at 9:56 am

    MGS is trying giving themselves credit for Costco giving out refunds lol.

  19. daniel e bratlie

    Sep 25, 2019 at 9:36 am

    I had no issues at all with my cases. I have played 6 rounds with them so far. Love them for the price. I hope this does not dissuade them from making more in the future!! it was obviously not all balls. I have a high swing speed, and spin my wedges a bunch, no cover issues at all.

    • RSN

      Sep 25, 2019 at 12:59 pm

      I as well had no issues until I hit a cart path leaving a “rug” burn. But that’s with any ball.

  20. Ryan

    Sep 25, 2019 at 8:23 am

    There are plenty of pictures all over the r/golf subreddit to prove this. One guy said he bladed a wedge from about 100 yards and when he got to his ball, it looked like someone had cut it with a knife. Good on Costco for making it right.

    • Scooter

      Sep 25, 2019 at 9:39 am

      A throwback to the old days of balata balls where bad shots also resulted in cuts to the cover.

      • Ryan

        Sep 25, 2019 at 4:39 pm

        I bought a sleeve of balata’s once and the pro looked at me without skipping a beat and said, don’t hit’em thin.

    • Steve Clinton

      Sep 25, 2019 at 1:40 pm

      Yeah i was thinking this may be the major cause. I can hit TP5s a “little” thin and get the same thing, know before i look that it’s cut. One of the reason’s i switched to Srixon, easier than fixing my poor short game…

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19th Hole

The Challenge: Japan Skins – All the details that you need to know

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Just three days remain before Tiger Woods, Rory McIlroy, Hideki Matsuyama and Jason Day take part in “The Challenge: Japan Skins”, and here are all the essential details that you need to know before the event takes place.

What is the Skins format?

  • The lowest score for each hole wins that hole and the money that hole is worth.
  • In the result of a tied hole, the “skin” carries over to the next hole and continues to do so until won by one of the four players.
  • In the result of a tied 18th hole, a playoff will take place to see who wins the final skin.
  • The value of the 18th hole will not multiply if a playoff takes place.

The value of each skin.

  • Holes 1-6: $10,000 per skin
  • Holes 7-12: $15,000 per skin
  • Holes 13-17: $20,000 per skin
  • Hole 18: $100,000 super skin

What we know about the extra challenges.

  • Money won from the extra challenges will go towards the event’s charity partners.
  • Extra challenge details are not yet known, but expect something similar to the side action we saw in “The Match Woods-Mickelson.”

How can you watch?

  • Event takes place October 21st, 1 PM local time in Japan, 12 AM ET in the U.S.
  • U.S. viewers can watch the simulcast live on Golf Channel beginning at 11 p.m. ET.
  • Viewers outside the U.S. can tune into the event on Discovery’s GOLFTV.
  • Those in the UK & Ireland will need to pay a small subscription fee for Discovery’s GOLFTV.

Who is the betting favorite?

  • Rory McIlroy is a warm favorite for the event at +200.

Full odds courtesy of BetOnline:

  • Rory McIlroy +200
  • Hideki Matsuyama +250
  • Jason Day +300
  • Tiger Woods +325
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The 6 best #GolfWRX photos on Instagram today (10.17.19)

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In this segment, we’ll be taking a look at some of the best #GolfWRX tagged photos on Instagram. In case you aren’t already, there’s a whole load of action going on at our page, so follow us: @golfwrx

Let’s get to it then, here are six of the best #GolfWRX photos from the past 24 hours.

Epic “Trick or Treat?” creation from Bettinardi.

Lefty putters now available at Swag.

Before and after shots of this satin black NP mid-slant from Embrace Putters.

Cool shot of Trump Golf Links Ferry Point courtesy of NCR.

New additions from Dormie.

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Toga!Toga!Toga!

A post shared by Dormie Workshop Inc. (@dormieworkshop) on

Golf towel on the way from Uther.

View this post on Instagram

Dropping soon ???? @jp.ongpin

A post shared by Uther (@uthersupply) on

Get hashtagging your golf posts #GolfWRX for your chance to feature in our best of Instagram posts in the future!

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The 6 best #GolfWRX photos on Instagram today (10.16.19)

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In this segment, we’ll be taking a look at some of the best #GolfWRX tagged photos on Instagram. In case you aren’t already, there’s a whole load of action going on at our page, so follow us: @golfwrx

Let’s get to it then, here are six of the best #GolfWRX photos from the past 24 hours.

Sharp looking Kyoei KK prototype wedges.

Twisty DD201 WB 303SS with a satin marine finish from Lajosi Putters.

New designs from Bettinardi.

Dormie Sugar Skull covers.

New addition from Swag.

Great photos of Baltusrol Upper Course courtesy of Cameron More.

Get hashtagging your golf posts #GolfWRX for your chance to feature in our best of Instagram posts in the future!

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