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Costco to provide full refunds to customers who bought Kirkland Signature four-piece balls

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Golfers who purchased Kirkland Signature four-piece balls are in line for a full refund after Costco began reaching out to customers of the product via email.

The original four-piece Kirkland Signature four-piece balls proved a success on their release back in 2016, but the new line has come under fire this summer, with the ball’s cover taking the brunt of the criticism.

Customers have claimed that the balls are prone to cutting up after short use, while the balls are currently rated 2 out of 5 from customers on Costco’s website.

In an email shared on Twitter by user @gerencher, which shows Costco actively refunding customers, the company stated that “Feedback we received since the item went on sale shows that some of the balls do not meet the high standards that are expected for the Kirkland Signature brand.” 

@gerencher

Costco also added that the full refund would include shipping costs and customers are also allowed to keep the item.

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Gianni is a freelance writer. He holds a Bachelor of Arts as well as a Diploma in Sports Journalism. He can be contacted at gmagliocco@outlook.com. Follow him on Twitter @giannimosquito

41 Comments

41 Comments

  1. Boydenit

    Oct 14, 2019 at 6:34 am

    Is Callaway going to issue refund for there off center chrome Soft balls to?

  2. MT

    Oct 13, 2019 at 12:21 am

    Why is this story still in a number 1 spot on this website? Why??

  3. MAtthew

    Sep 28, 2019 at 10:20 am

    I’d golf with a driveway stone if I had too..wooooo

  4. the dude

    Sep 26, 2019 at 2:30 pm

    what do you people expect…..

  5. kje123able .

    Sep 25, 2019 at 11:14 pm

    Funny no mention of of the existence of these ball on this web site but as soon as the recall/ refund came out it’s headline news

  6. Richard Burnett

    Sep 25, 2019 at 2:59 pm

    The new ones are three piece. The refunds would be on the new three piece? Please make a correction!

    • Sam

      Sep 25, 2019 at 4:16 pm

      Costco released a new 4-piece golf ball that sold out with hours. But they were not a very good quality build, so they are refunding all the customers for their purchase of the 4-piece.

      Costco still sells the 3-piece golf ball on their site.

      So I don’t think they need to make any corrections to this article.

    • Sam

      Sep 25, 2019 at 4:27 pm

      They’re making a new four piece ball in addition to the 3-piece..

    • Pitt Roane

      Sep 25, 2019 at 7:02 pm

      Bull shit those ball are fine. Don’t know who your source is !!!

    • Matt Howard

      Sep 26, 2019 at 1:35 am

      Try harder, Dick

  7. Rascal

    Sep 25, 2019 at 2:16 pm

    Sounds like Costco squeezed Nassau a bit too hard and the chickens came home to roost.

  8. Keith

    Sep 25, 2019 at 1:43 pm

    It would be nice to read an article with more information (research) than what is publicly available online.

  9. Dick

    Sep 25, 2019 at 12:50 pm

    It is real clear the cover was not put on these balls properly, about 6 years ago I bought 4 dozen balls from one the big boys that had the exact same problem, we would hit them and when they cracked we would just take a tee and peel off the entire cover many times it came off completely. I would love to hear what the ball plant tells COSTCO the problem was/is…

  10. sprcoop

    Sep 25, 2019 at 12:41 pm

    Liked the 4 piece but I moved to the 3 piece as soon as it came out. Feels a little softer to me and cheaper. I lose them so fast I wouldn’t have noticed a fragile cover on the 4 piece so could have gotten some free balls out of it. Just my luck.

  11. steve

    Sep 25, 2019 at 12:40 pm

    Ah, the Balata ball is back…well, not really

  12. Ian

    Sep 25, 2019 at 12:18 pm

    The four piece balls where made in South Korea, and their most recent offering are a three piece ball made in China. I had heard about the Kirkland balls and was looking forward to when I got down to Florida (they’re not available in Canadian Costco stores) only to be disappointed with what was on their shelf. I like ProVs and was hoping to see a more affordable replacement, but not so much. Back to the flea market for pre-loved Titleist ProVs.

    • Tyler durden

      Sep 26, 2019 at 4:06 pm

      Please dont post on stuff you have no idea

      • Bob Paulsen

        Sep 27, 2019 at 10:25 am

        What Tyler Durden’s completely unhelpful and inappropriate post means to say is that they brought out a new four piece a couple/few weeks back that sold out immediately. These “return of four piece” are the ones that were apparently recalled.

        And Tyler, I don’t care what you say, I’m tellin everyone about FC 😉

  13. Charlie

    Sep 25, 2019 at 11:27 am

    I bought 2 big boxes of those balls from COSTCO (internet sale) months ago and have had no trouble with them. And a friend who finds tons of lost balls gave me a dozen of them (used) this week – and none of them showed any sign of a problem. From reading some months ago, I learned that the balls are manufactured by a Korean company/factory, and that COSTCO was being sued by Titleist because the Kirkland balls were so similar to Pro-V’s. I’ve not been offered a refund by COSTCO – maybe the balls I bought were not in the defective line.

    • Caroline

      Sep 26, 2019 at 10:20 pm

      Keep up with what is happening if you bought months ago you bought the 3 piece ball…the new 4 piece did not last 2 days online at Costco…the 4 piece ball is the problem not YOUR 3 Piece ones…

  14. JThunder

    Sep 25, 2019 at 10:40 am

    I am NOT a fan of big box stores, and firmly believe we will all regret the dwindling of small businesses in favor of them.

    That said, Costco seems to do a far better job of taking care of its employees and customers than Wal-Mart, Amazon, etc.

    Buy your golf balls at a golf shop.

    • Scott

      Oct 17, 2019 at 5:02 pm

      And I am not a fan of internet stores. We we all regret the the dwindling of the big box stores in favor of the internet stores….

      Times change. Even most small stores have an internet presence. Compete or go out of business.

  15. James Awad

    Sep 25, 2019 at 10:24 am

    Good for them!

    My opinion of them just went way up

  16. Joseph Martinez

    Sep 25, 2019 at 10:08 am

    who is the manufacturer of the Kirkland golf balls?

    • duh

      Sep 25, 2019 at 10:18 am

      costco.

      • wake up

        Sep 25, 2019 at 10:27 am

        Yeah, it doesn’t really work that way. Balls are manufactured by an independent company overseas. Costco simply purchases from them and slaps their own branding on it.

      • Bill C.

        Sep 25, 2019 at 10:28 am

        Costco manufactures NOTHING.

    • 2putttom

      Sep 25, 2019 at 12:34 pm

      China and Korea.

  17. Jimmy Ray

    Sep 25, 2019 at 9:57 am

    I bet it spun like a mother, though!!

    This is strange. It’s not like Costco got into golf ball manufacturing, they subcontracted the brand to an existing factory. With Costco being such a big player at retail, and other Kirkland brands kicking ass (wine, vodka, etc.) you would have thought they chose a reputable factory with a track record to make balls that would carry their logo (Nike subbing to Bridgestone, for example). Even Vice can find a good factory, for Pete’s sake. Someone in procurement needs a demotion.

  18. cory

    Sep 25, 2019 at 9:56 am

    MGS is trying giving themselves credit for Costco giving out refunds lol.

  19. daniel e bratlie

    Sep 25, 2019 at 9:36 am

    I had no issues at all with my cases. I have played 6 rounds with them so far. Love them for the price. I hope this does not dissuade them from making more in the future!! it was obviously not all balls. I have a high swing speed, and spin my wedges a bunch, no cover issues at all.

    • RSN

      Sep 25, 2019 at 12:59 pm

      I as well had no issues until I hit a cart path leaving a “rug” burn. But that’s with any ball.

  20. Ryan

    Sep 25, 2019 at 8:23 am

    There are plenty of pictures all over the r/golf subreddit to prove this. One guy said he bladed a wedge from about 100 yards and when he got to his ball, it looked like someone had cut it with a knife. Good on Costco for making it right.

    • Scooter

      Sep 25, 2019 at 9:39 am

      A throwback to the old days of balata balls where bad shots also resulted in cuts to the cover.

      • Ryan

        Sep 25, 2019 at 4:39 pm

        I bought a sleeve of balata’s once and the pro looked at me without skipping a beat and said, don’t hit’em thin.

    • Steve Clinton

      Sep 25, 2019 at 1:40 pm

      Yeah i was thinking this may be the major cause. I can hit TP5s a “little” thin and get the same thing, know before i look that it’s cut. One of the reason’s i switched to Srixon, easier than fixing my poor short game…

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19th Hole

Golf world pays tribute to basketball legend Kobe Bryant

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@hcpcero

On Sunday, multiple news sources confirmed that basketball star Kobe Bryant and his 13-year-old daughter, Gianna, had been killed along with seven other passengers in a helicopter crash in California.

The tragic news overshadowed Sunday’s final round at the Farmers Insurance Open, with the majority of the field still on the course at the time the news broke.

Tiger Woods was one of those players amid his final round at the time and was informed of Bryant’s death while walking off the 18th green by his caddie Joe LaCava. Leading the tributes to the NBA superstar, Woods spoke to GolfTV following his round.

Here’s how other golfers paid tribute to Bryant on social media on Sunday evening.

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RIP, Mamba. You will forever be an idol to me ????????

A post shared by Justin Thomas (@justinthomas34) on

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RIP to the 9 passengers aboard that helicopter this morning…it’s a tragedy…Allison and I are sending our thoughts and prayers to all the families Kobe, I never had the privilege of meeting you but the one thing I would hear time after time was about your amazing work ethic…you will always be among the greats and your work ethic is just one of the reasons for that…you’re a legend, an icon, a hero! The amount of people that throw up a shot, any kind of shot, and yell “Kobe”…countless! I know I will be throwing them up daily…thank you for having such a positive impact and inspiring so many people around the world…you will never be forgotten but will for sure be missed! RIP Kobe RIP Gianna

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19th Hole

How much each player won at the 2020 Farmers Insurance Open

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Marc Leishman’s putting masterclass on Sunday gave him his fifth win on the PGA Tour as well as the top prize of $1,350,000. Jon Rahm came up just short after his late rally in California, but the Spaniard’s strong end to his round led to a solo second finish and a payday of $817,500 for his week’s work.

With a total prize purse of $7.5 million up for grabs, here’s a look at what each player who made the cut took home from the Farmers Insurance Open.

1: Marc Leishman, 273/-15, $1,350,000

2: Jon Rahm, 274/-14, $817,500

T-3: Rory McIlroy, 276/-12, $442,500

T-3: Brandt Snedeker, 276/-12, $442,500

5: Tom Hoge, 277/-11, $307,500

T-6: Tony Finau, 278/-10, $253,125

T-6: Patrick Reed, 278/-10, $253,125

T-6: Bubba Watson, 278/-10, $253,125

T-9: Harry Higgs, 279/-9, $181,875

T-9: Charley Hoffman, 279/-9, $181,875

T-9: Max Homa, 279/-9, $181,875

T-9: Beau Hossler, 279/-9, $181,875

T-9: Patrick Rodgers, 279/-9, $181,875

T-9: Tiger Woods, 279/-9, $181,875

15: Maverick McNealy, 280/-8, $136,875

T-16: Keegan Bradley, 281/-7, $114,375

T-16: Cameron Champ, 281/-7, $114,375

T-16: Jason Day, 281/-7, $114,375

T-16: J.B. Holmes, 281/-7, $114,375

T-16: Sung Kang, 281/-7, $114,375

T-21: Zac Blair, 282/-6, $69,041.67

T-21: Will Gordon, 282/-6, $69,041.67

T-21: Russell Knox, 282/-6, $69,041.67

T-21: Jason Kokrak, 282/-6, $69,041.67

T-21: Collin Morikawa, 282/-6, $69,041.67

T-21: Matthew Wolff, 282/-6, $69,041.67

T-21: Sebastian Cappelen, 282/-6, $69,041.66

T-21: Tyler McCumber, 282/-6, $69,041.66

T-21: Ryan Palmer, 282/-6, $69,041.66

T-30: Mark Anderson, 283/-5, $45,937.50

T-30: Matthew NeSmith, 283/-5, $45,937.50

T-30: J.J. Spaun, 283/-5, $45,937.50

T-30: Kevin Tway, 283/-5, $45,937.50

T-30: Jhonattan Vegas, 283/-5, $45,937.50

T-30: Jimmy Walker, 283/-5, $45,937.50

T-36: Cameron Davis, 284/-4, $32,666.67

T-36: Jason Dufner, 284/-4, $32,666.67

T-36: Sungjae Im, 284/-4, $32,666.67

T-36: Cameron Percy, 284/-4, $32,666.67

T-36: Robby Shelton, 284/-4, $32,666.67

T-36: Zack Sucher, 284/-4, $32,666.67

T-36: Talor Gooch, 284/-4, $32,666.66

T-36: Luke List, 284/-4, $32,666.66

T-36: Jamie Lovemark, 284/-4, $32,666.66

T-45: Joseph Bramlett, 285/-3, $22,950

T-45: John Huh, 285/-3, $22,950

T-45: Hideki Matsuyama, 285/-3, $22,950

T-45: Kevin Streelman, 285/-3, $22,950

T-49: Ryan Brehm, 286/-2, $18,700

T-49: Sam Burns, 286/-2, $18,700

T-49: Lucas Glover, 286/-2, $18,700

T-49: Joaquin Niemann, 286/-2, $18,700

T-49: Scott Stallings, 286/-2, $18,700

T-49: Cameron Tringale, 286/-2, $18,700

T-55: Stewart Cink, 287/-1, $17,025

T-55: Joel Dahmen, 287/-1, $17,025

T-55: Martin Laird, 287/-1, $17,025

T-55: Grayson Murray, 287/-1, $17,025

T-55: Pat Perez, 287/-1, $17,025

T-55: Jordan Spieth, 287/-1, $17,025

T-55: Ben Taylor, 287/-1, $17,025

T-55: Brandon Wu, 287/-1, $17,025

T-55: Xinjun Zhang, 287/-1, $17,025

T-64: Aaron Baddeley, 288/E, $16,050

T-64: Denny McCarthy, 288/E, $16,050

T-64: Doc Redman, 288/E, $16,050

T-64: Cameron Smith, 288/E, $16,050

T-68: Byeong Hun An, 289/+1, $15,600

T-68: Billy Horschel, 289/+1, $15,600

70: Rhein Gibson, 290/+2, $15,375

T-71: Harris English, 291/+3, $15,150

T-71: Chase Seiffert, 291/+3, $15,150

T-73: Chris Baker, 292/+4, $14,625

T-73: Dylan Frittelli, 292/+4, $14,625

T-73: Bill Haas, 292/+4, $14,625

T-73: Matt Jones, 292/+4, $14,625

T-73: Richy Werenski, 292/+4, $14,625

78: Trey Mullinax, 296/+8, $14,175

79: Dominic Bozzelli, 297+ 9, $14,025

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19th Hole

The 6 best #GolfWRX photos on Instagram today (1.24.20)

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In this segment, we’ll be taking a look at some of the best #GolfWRX tagged photos on Instagram. In case you aren’t already, there’s a whole load of action going on at our page, so follow us: @golfwrx

Let’s get to it then, here are six of the best #GolfWRX photos from the past 24 hours.

Fully restored set of VrPro Nike Irons from The Golf Garage.

Our Ryan Barath checking out the FinnCycle cart in Orlando.

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This is how I roll…

A post shared by Ryan Barath (@rdsbarath) on

Dropping today from American FlatSticks.

Sweet new edition from Embrace Putters.

How do you like this new creation from Mackmade Workshop, WRXers?

Inside the ropes with Team Bettinardi at Torrey Pines!

Get hashtagging your golf posts #GolfWRX for your chance to feature in our best of Instagram posts in the future!

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19th Hole

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