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Confessions of a Golf Equipment Tech Rep

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It seems like a dream job, doesn’t it? Golf equipment tech reps spend hours on the driving ranges of some of the most prestigious courses. They have access to all the new gear from a golf equipment company and get to talk golf with like-minded individuals.

Let me tell you, it’s a ton of fun, but just like any “job” it does have its challenges. Here’s an inside look into what it’s really like to work as a summer tech rep for a golf equipment company.

The Travel

The commute can be one of the most challenging parts of any job, but traveling to golf courses really isn’t that bad. Most demo days are in the afternoon or around the lunch hour, so traffic in most cities is pretty light. Also, the majority of courses are located around the outskirts of the downtown cores just off arterial roads. The trick is avoiding the evening rush hour, but that’s easy when you have your clubs and an endless bucket of premium golf balls.

In contrast my car (cover image, this is car of a full-time Ping reps. He built a shelf for his van.

In contrast to my car (cover image), this is car of a full-time Ping rep. He built a shelf for his van.

The most difficult task actually is trying to get everything to fit into your car. Full-time reps have the luxury of either a company van or have made the decision to own a large vehicle. Tech reps, on the other hand, are not always so well prepared. I, for example, own a (humble brag) 2009 Toyota Matrix. It’s not a large car by any stretch of the imagination, but on the plus side it is a hatchback. A few other guys have small to mid-sized sedans. In another life, we must have all been very good Tetris players, because we somehow always get everything to fit (including the pop-up canopy tents). Speaking to the camaraderie, I’ve seen reps help each other out by taking an extra staff bag or two to the next event if for some reason it won’t fit in a rep’s car.

The Other Reps

Since we spend so much time together during the busy summer demo-day months, we’re more of a band of brothers than rival tribesman. When working with customers, it’s all business, but during off times we hit each other’s gear and trade golf balls and war stories. We even play golf together after demo days wrap up.

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When it comes to finding the right piece of equipment, someone is either going to end up with our gear or move on down the line. We always do our best to make sure every golfer that comes out is giving our gear a fair shake and tries what’s right for them, but we all know people have brand biases, too. The one thing we all abide by is the unspoken etiquette of the range, which includes never interrupting another rep during a conversation with a golfer. We’re also never “that guy” who walks all the way to the other side of the range to push a product onto someone at another booth. We’re not new to the golf industry, and we’re all in it together. Our job is ultimately to fit and sell clubs, but at the end of the day, regardless of what equipment the golfer decides to purchase, it’s more important to represent your company the right way and make sure every golfer has a positive experience. 

The Food

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Each course we visit treats us amazing, from the head professionals all the way to the back-shop and range teams. Plus, since they want us to be good guests and stay with their members on the range, lunch is provided and delivered.

I’ve made the joke many times now that, by the end of the summer, I will be able to rank every sausage, hamburger, and chicken-caesar wrap from every private club in and around the Greater Toronto Area. So far, they’ve all received top marks.

The Fitting Experience

One of the best things about being on the range with golfers at their own club is that they’re comfortable in their surroundings and familiar with course conditions. This, to me, is one of the best ways to fit a golfer, especially one that plays a majority of their golf at their club. 

Fittings move very quickly when a golfer can see ball flight and make an apple-to-apples comparison with their own clubs on their own range with an outdoor launch monitor. The benefits of new equipment are quick to spot and problems are easy to correct.

The Golfers

From scratch club champs to weekend warriors, we fit them all. The better golfers are easier to fit them since their swings are more repeatable. Most better players are also able to more accurately describe what they are “feeling” swing after swing.

When testing equipment, it helps to clean your clubs in between shots. It also helps a tech rep!

When testing equipment, it helps to clean your clubs in between shots. It also helps a tech rep!

The one thing that still shocks me is the lack of understanding golfers have on simple fitting principles. Many are stuck in the past with what they know about technology. So many golfers also have misconceptions about what leads to gains in distance, accuracy and consistency. It’s part of our job to help make things simple to understand, and something we take pride in. Here are the top-5 misconceptions I hear from golfers on demo days:

  1. Hitting it higher with a driver causes distance loss.
  2. Graphite shafts are only meant for the slowest swingers.
  3. Forged irons are only for highly skilled players.
  4. “I don’t need to get fit. Just give me off-the-rack clubs.”
  5. All “stiff” shafts and all “regular” shafts are the same. 

The other difficulty lies in the outliers: the guys who are 6-feet, 6-inches tall and have club head speeds in excess of 120 mph with hands the size of bear paws. These are tough fits since most carts don’t have mid-sized grips. And as far as aftermarket shaft options go, it’s really hard to carry more than what’s already offered by golf equipment manufacturers. The great thing about the Mizuno fitting cart, particularly the company’s iron shafts, is that there aren’t many people I can’t fit given the wide amount of options.

The Weather

This is the one thing that is beyond our control. I’ve experienced days where it’s blowing 30 mph directly into golfers on the range and that’s a tough place to be. Not only that, but be prepared for at least one face full of dirt and sand along the way. No lie, on an extremely gusty day, I once saw a rep get thrown 8 feet into the air trying to save his tent. Thankfully, he walked away unscathed, but I can’t say the same for the tent (he crushed it when he landed inside of it, upside down). 

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And rain… even the thought or possibility of it scares people away, which can lead to pretty slow days on the range. We all know how much it sucks to have to dry out your entire golf bag after a soggy round. Imagine doing that with 5-6 golf bags after a few extra hours in the rain.

Golfers, don’t let the sun get away with anything, either. One of the first lessons as a tech rep is to load up on sunscreen or risk a very bad sunburn. If you think a golfer’s tan is bad, a rep tan can be even worse.

 —

To all the golfers headed to the demo day, make sure to stop by and say hello to us tech reps. Don’t be nervous or embarrassed to make a swing in front of us; we hold no judgement. And please, ask as many questions as you’d like. We’ve heard them all, and want you to learn and enjoy trying out some new gear. You might just be surprised what ends up working for you, and you may even have a great conversation with one of unsung road warriors of the industry.

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Ryan Barath is a club-fitter & master club builder with more than 17 years of experience working with golfers of all skill levels, including PGA Tour players. He is the former Build Shop Manager & Social Media Coordinator for Modern Golf. He now works independently from his home shop and is a member of advisory panels to a select number of golf equipment manufacturers. You can find Ryan on Twitter and Instagram where he's always willing to chat golf, and share his passion for club building, course architecture and wedge grinding.

24 Comments

24 Comments

  1. Chris Downing

    Apr 23, 2018 at 5:49 am

    I think Ryan thought he boss would read this before he submitted it. In the past I have worked as a rep in a lot of industries – pluses are new cars supplied to you, quite a lot of freedom – downs – not all customers are nice, targets you need to hit causes stress, hours wasted on the road. Because you get a car and lots of people want the job it depresses the salary. It’s also not a particularly well respected career – as my mother said,” Couldn’t you get a proper job?” Ouch!

    • D williams

      Mar 29, 2019 at 7:18 pm

      I have been the top tech rep in Texas for many years. I command top dollar from any company. The things that have been said are BS. Tech reps will never be more than that and most tech reps I know don’t have the ambition to be more. I have worked for multiple companies at same time I’ve worked full time Year around. In closing if you want to be a tech rep good luck maybe get a real job

  2. ooffa

    Jun 25, 2017 at 6:42 am

    Calm down dude. If some one wants to get fitted let it be. Why are you always freaking about stuff?
    High handicapper, low handicapper, so what, let people enjoy themselves a bit. Stop being such a know it all downer. You must be a whole lot of fun at the monthly member mingler.

    • Ward Wayne

      Jul 1, 2017 at 12:32 pm

      What?! Are you responding to the comment above?

  3. Dave R

    Jun 25, 2017 at 12:02 am

    Very good article and well explained. Every time I went to demo days I was always treated with respect . And showed the same in return . Never did I feel that I was being pressured into buying. And yes would strongly advise before you buy get fitted by someone who knows what they are doing. Expensive is not always the answer.

  4. Tom1

    Jun 24, 2017 at 5:12 pm

    you rep’s need larger vehicles

  5. Compressthis

    Jun 23, 2017 at 12:54 pm

    Long time Cobra demo tech in the Midwest. Liked the article, we are a band of friends at all events looking to only set up anyone with the clubs that best fit their swing. Of course I will do my best to explain why my clubs would be the best when you hit them as I believe like everyone that we have the clubs to fit your swing. You are still the one making the decision to purchase. It is your job to take the launch monitor readings, ball flight information, feel and performance observations and narrow down your ideal club selections for final comparison. We all have no problem going head to head with each other because the customer walks away satisfied knowing he got the best club for him. Not sure where the tech reps are shoving new product down people’s throats, that is not the case here. If you are not interested in hearing about or trying the new equipment why are you at a demo day anyway? Hopefully your response isn’t for the free balls to hit! ????

  6. Bobbyeggroll

    Jun 23, 2017 at 12:37 pm

    Best time for me was when working a driving range I received a few new clubs and put them in the demo bag for an afternoon demo day. I set everything up and while getting setup a few keeners went looking in my bags and took a new hybrid out and started hitting it. This person wasn’t the best golfer but made reasonable contact and brought the club back to me and said they really liked it particularly the grip. Amusingly the protective plastic was still on the grip as I had only got the head plastic off. Slipped the club in the bag and said I was glad they liked it and could I order it for them? They came back later and bought one through the proshop and I never heard anything negative from the transaction and never told the pro the story.

  7. mr b

    Jun 23, 2017 at 11:04 am

    always been something i wanted to do….but…there just wasn’t any money in it from what i saw. but if money wasn’t a concern it’d be a dream job for this guy.

  8. Me

    Jun 23, 2017 at 9:17 am

    I too am a Club fitter, have been for over 10 years. The amount of stock & custom upgrade-able shafts, fitting heads for both Right and lefties- there is no way I could fit in a small SUV. I travel with more club and shaft selections ( including driver shafts in different lengths} that any superstore could possibly offer at any time. I have full sets of lefties, ladies, even full sets of ladies lefties. In addition I have the latest Trackman launch monitor not for consumers ego, but to be fitted. It amazes me that some large club companies, send a guy out with a tent and 2 staff bags, no launch monitor of any kind, a folding table with table cloth, a 1/2 dozen iron & driver fitting heads and conduct a demo day. A “demo day” consisting of hitting free range balls is not the way to conduct business. A fitting day on the other hand, with appointments is a partnership(s) between the Pro, vendor and consumer/member….Sadly many “pros” do not understand this & act like they are too busy. PXG, Taylormade and Titleist understands appointment driven fitting days, the consumer loves the attention to detail and often buys. The pros that do get it, see in an up tick in business profits and often an increase in lessons by these purchasers investing in their game.

    • Thomas Murphy

      Jun 23, 2017 at 10:17 am

      Yay a full set of lefties. I hate when I go to fitting events and they have like 30 RH 6 irons of the same model and no LH. And I also agree that models like Titleist with “fitting thursdays” and appointments is great though at times I am not wanting a “fitting” I just want to try(demo) stuff but more directed models are great.

      • Mike Sykes

        Jun 23, 2017 at 4:03 pm

        I am a Titleist Product Specialist (Tech Rep.). Titleist Thursdays serve both purposes…Fitting Appts. offer 45-min. total attention to a player’s wants & needs. If a player just wants to demo clubs & ask questions, they just need to walk up..no appt. needed. A somewhat consistent swing does help in fitting and player feedback during the fitting is critical. We are there to help players with their equipment. No-pressure selling here. If I can’t help improve their game, in their opinion….thanks for coming out!

        • Nick

          Jun 23, 2017 at 8:59 pm

          Mike I to am a Product Specialist which Rep do you work for? I am on the west side of Michigan.

  9. Bert

    Jun 23, 2017 at 9:04 am

    Best quote in the article is scratch golfers are easier to fit than bogey golfers.

    ” The better golfers are easier to fit them since their swings are more repeatable. Most better players are also able to more accurately describe what they are “feeling” swing after swing”.

    Said this for years and still believe it. If you can’t repeat a swing, it’s difficult at best to be fit. Fitting is normally, hit this, hit this, I think this will fit you best, your numbers are better.

    • Dat

      Jun 23, 2017 at 9:43 am

      This IS the truth. Not everyone can benefit from a true fitting unless you have a consistent swing. Truly has nothing to do with handicap or the size/shape of the golfer. The best question I was ever asked was if I had a “Flex Shaft” for a gentleman to try out…

      • Was

        Jun 23, 2017 at 9:55 am

        Well you know why men ask for e “Flex” shaft, don’t you? They’re too ashamed to ask for a “Soft” one. Ego gets them every time.

        • Steve

          Jun 23, 2017 at 10:49 am

          Launch monitors have really smoothed out that shaft flex thing for me…my motto is your best fit driver will hit the fairway, best fit irons will hit the green and if you find a putter that will put the ball in the hole I want one….

      • Ude

        Jun 23, 2017 at 6:04 pm

        New club designs — stronger lofts and softer shafts — more distance and more flex for higher shots — and the OEMs don’t tell you about it because golfer’s egos would suffer

    • Bishop

      Jun 23, 2017 at 12:23 pm

      I’m personally on the fence about this statement. I think that though the low ‘cap may be easier, even a high handicapper would be easy to fit, so long as their swing is consistent (which I completely agree, is absolutely necessary). To play Devil’s Advocate, I have a couple of friends who are 35 handicappers, but have a very consistent and repeatable swing (one in particular has a high handicap because he doesn’t line up for his 20 yard slice to land in the fairway, and thus his second shot is almost always out of the rough).

      • stephenf

        Jun 23, 2017 at 2:58 pm

        Absolutely. A _lot_ of higher-handicap players have distressingly consistent swings. From a teacher’s perspective, the typical challenge is to get them out of those consistent patterns.

      • Dave

        Jun 25, 2017 at 7:50 am

        He should line up to see that a 20 yard slice ends up in the fairway he should determine what is causing that slice and FIX it. I speak from painful experience.

        • Dave

          Jun 25, 2017 at 7:53 am

          That should say SHOULD NOT line up …. doggone bad typist.

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19th Hole

Vincenzi’s 2024 Zurich Classic of New Orleans betting preview

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The PGA TOUR heads to New Orleans to play the 2023 Zurich Classic of New Orleans. In a welcome change from the usual stroke play, the Zurich Classic is a team event. On Thursday and Saturday, the teams play best ball, and on Friday and Sunday the teams play alternate shot.

TPC Louisiana is a par 72 that measures 7,425 yards. The course features some short par 4s and plenty of water and bunkers, which makes for a lot of exciting risk/reward scenarios for competitors. Pete Dye designed the course in 2004 specifically for the Zurich Classic, although the event didn’t make its debut until 2007 because of Hurricane Katrina.

Coming off of the Masters and a signature event in consecutive weeks, the field this week is a step down, and understandably so. Many of the world’s top players will be using this time to rest after a busy stretch.

However, there are some interesting teams this season with some stars making surprise appearances in the team event. Some notable teams include Patrick Cantlay and Xander Schauffele, Rory McIlroy and Shane Lowry, Collin Morikawa and Kurt Kitayama, Will Zalatoris and Sahith Theegala as well as a few Canadian teams, Nick Taylor and Adam Hadwin and Taylor Pendrith and Corey Conners.

Past Winners at TPC Louisiana

  • 2023: Riley/Hardy (-30)
  • 2022: Cantlay/Schauffele (-29)
  • 2021: Leishman/Smith (-20)
  • 2019: Palmer/Rahm (-26)
  • 2018: Horschel/Piercy (-22)
  • 2017: Blixt/Smith (-27)

2024 Zurich Classic of New Orleans Picks

Tom Hoge/Maverick McNealy +2500 (DraftKings)

Tom Hoge is coming off of a solid T18 finish at the RBC Heritage and finished T13 at last year’s Zurich Classic alongside Harris English.

This season, Hoge is having one of his best years on Tour in terms of Strokes Gained: Approach. In his last 24 rounds, the only player to top him on the category is Scottie Scheffler. Hoge has been solid on Pete Dye designs, ranking 28th in the field over his past 36 rounds.

McNealy is also having a solid season. He’s finished T6 at the Waste Management Phoenix Open and T9 at the PLAYERS Championship. He recently started working with world renowned swing coach, Butch Harmon, and its seemingly paid dividends in 2024.

Keith Mitchell/Joel Dahmen +4000 (DraftKings)

Keith Mitchell is having a fantastic season, finishing in the top-20 of five of his past seven starts on Tour. Most recently, Mitchell finished T14 at the Valero Texas Open and gained a whopping 6.0 strokes off the tee. He finished 6th at last year’s Zurich Classic.

Joel Dahmen is having a resurgent year and has been dialed in with his irons. He also has a T11 finish at the PLAYERS Championship at TPC Sawgrass which is another Pete Dye track. With Mitchell’s length and Dahmen’s ability to put it close with his short irons, the Mitchell/Dahmen combination will be dangerous this week.

Taylor Moore/Matt NeSmith +6500 (DraftKings)

Taylor Moore has quickly developed into one of the more consistent players on Tour. He’s finished in the top-20 in three of his past four starts, including a very impressive showing at The Masters, finishing T20. He’s also finished T4 at this event in consecutive seasons alongside Matt NeSmith.

NeSmith isn’t having a great 2024, but has seemed to elevate his game in this format. He finished T26 at Pete Dye’s TPC Sawgrass, which gives the 30-year-old something to build off of. NeSmith is also a great putter on Bermudagrass, which could help elevate Moore’s ball striking prowess.

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19th Hole

Vincenzi’s 2024 LIV Adelaide betting preview: Cam Smith ready for big week down under

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After having four of the top twelve players on the leaderboard at The Masters, LIV Golf is set for their fifth event of the season: LIV Adelaide. 

For both LIV fans and golf fans in Australia, LIV Adelaide is one of the most anticipated events of the year. With 35,000 people expected to attend each day of the tournament, the Grange Golf Club will be crawling with fans who are passionate about the sport of golf. The 12th hole, better known as “the watering hole”, is sure to have the rowdiest of the fans cheering after a long day of drinking some Leishman Lager.  

The Grange Golf Club is a par-72 that measures 6,946 yards. The course features minimal resistance, as golfers went extremely low last season. In 2023, Talor Gooch shot consecutive rounds of 62 on Thursday and Friday, giving himself a gigantic cushion heading into championship Sunday. Things got tight for a while, but in the end, the Oklahoma State product was able to hold off The Crushers’ Anirban Lahiri for a three-shot victory. 

The Four Aces won the team competition with the Range Goats finishing second. 

*All Images Courtesy of LIV Golf*

Past Winners at LIV Adelaide

  • 2023: Talor Gooch (-19)

Stat Leaders Through LIV Miami

Green in Regulation

  1. Richard Bland
  2. Jon Rahm
  3. Paul Casey

Fairways Hit

  1. Abraham Ancer
  2. Graeme McDowell
  3. Henrik Stenson

Driving Distance

  1. Bryson DeChambeau
  2. Joaquin Niemann
  3. Dean Burmester

Putting

  1. Cameron Smith
  2. Louis Oosthuizen
  3. Matt Jones

2024 LIV Adelaide Picks

Cameron Smith +1400 (DraftKings)

When I pulled up the odds for LIV Adelaide, I was more than a little surprised to see multiple golfers listed ahead of Cameron Smith on the betting board. A few starts ago, Cam finished runner-up at LIV Hong Kong, which is a golf course that absolutely suits his eye. Augusta National in another course that Smith could roll out of bed and finish in the top-ten at, and he did so two weeks ago at The Masters, finishing T6.

At Augusta, he gained strokes on the field on approach, off the tee (slightly), and of course, around the green and putting. Smith able to get in the mix at a major championship despite coming into the week feeling under the weather tells me that his game is once again rounding into form.

The Grange Golf Club is another course that undoubtedly suits the Australian. Smith is obviously incredibly comfortable playing in front of the Aussie faithful and has won three Australian PGA Championship’s. The course is very short and will allow Smith to play conservative off the tee, mitigating his most glaring weakness. With birdies available all over the golf course, there’s a chance the event turns into a putting contest, and there’s no one on the planet I’d rather have in one of those than Cam Smith.

Louis Oosthuizen +2200 (DraftKings)

Louis Oosthuizen has simply been one of the best players on LIV in the 2024 seas0n. The South African has finished in the top-10 on the LIV leaderboard in three of his five starts, with his best coming in Jeddah, where he finished T2. Perhaps more impressively, Oosthuizen finished T7 at LIV Miami, which took place at Doral’s “Blue Monster”, an absolutely massive golf course. Given that Louis is on the shorter side in terms of distance off the tee, his ability to play well in Miami shows how dialed he is with the irons this season.

In addition to the LIV finishes, Oosthuizen won back-to-back starts on the DP World Tour in December at the Alfred Dunhill Championship and the Mauritus Open. He also finished runner-up at the end of February in the International Series Oman. The 41-year-old has been one of the most consistent performers of 2024, regardless of tour.

For the season, Louis ranks 4th on LIV in birdies made, T9 in fairways hit and first in putting. He ranks 32nd in driving distance, but that won’t be an issue at this short course. Last season, he finished T11 at the event, but was in decent position going into the final round but fell back after shooting 70 while the rest of the field went low. This season, Oosthuizen comes into the event in peak form, and the course should be a perfect fit for his smooth swing and hot putter this week.

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Opinion & Analysis

The Wedge Guy: What really makes a wedge work? Part 1

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Of all the clubs in our bags, wedges are almost always the simplest in construction and, therefore, the easiest to analyze what might make one work differently from another if you know what to look for.

Wedges are a lot less mysterious than drivers, of course, as the major brands are working with a lot of “pixie dust” inside these modern marvels. That’s carrying over more to irons now, with so many new models featuring internal multi-material technologies, and almost all of them having a “badge” or insert in the back to allow more complex graphics while hiding the actual distribution of mass.

But when it comes to wedges, most on the market today are still single pieces of molded steel, either cast or forged into that shape. So, if you look closely at where the mass is distributed, it’s pretty clear how that wedge is going to perform.

To start, because of their wider soles, the majority of the mass of almost any wedge is along the bottom third of the clubhead. So, the best wedge shots are always those hit between the 2nd and 5th grooves so that more mass is directly behind that impact. Elite tour professionals practice incessantly to learn to do that consistently, wearing out a spot about the size of a penny right there. If impact moves higher than that, the face is dramatically thinner, so smash factor is compromised significantly, which reduces the overall distance the ball will fly.

Every one of us, tour players included, knows that maddening shot that we feel a bit high on the face and it doesn’t go anywhere, it’s not your fault.

If your wedges show a wear pattern the size of a silver dollar, and centered above the 3rd or 4th groove, you are not getting anywhere near the same performance from shot to shot. Robot testing proves impact even two to three grooves higher in the face can cause distance loss of up to 35 to 55 feet with modern ‘tour design’ wedges.

In addition, as impact moves above the center of mass, the golf club principle of gear effect causes the ball to fly higher with less spin. Think of modern drivers for a minute. The “holy grail” of driving is high launch and low spin, and the driver engineers are pulling out all stops to get the mass as low in the clubhead as possible to optimize this combination.

Where is all the mass in your wedges? Low. So, disregarding the higher lofts, wedges “want” to launch the ball high with low spin – exactly the opposite of what good wedge play requires penetrating ball flight with high spin.

While almost all major brand wedges have begun putting a tiny bit more thickness in the top portion of the clubhead, conventional and modern ‘tour design’ wedges perform pretty much like they always have. Elite players learn to hit those crisp, spinny penetrating wedge shots by spending lots of practice time learning to consistently make contact low in the face.

So, what about grooves and face texture?

Grooves on any club can only do so much, and no one has any material advantage here. The USGA tightly defines what we manufacturers can do with grooves and face texture, and modern manufacturing techniques allow all of us to push those limits ever closer. And we all do. End of story.

Then there’s the topic of bounce and grinds, the most complex and confusing part of the wedge formula. Many top brands offer a complex array of sole configurations, all of them admittedly specialized to a particular kind of lie or turf conditions, and/or a particular divot pattern.

But if you don’t play the same turf all the time, and make the same size divot on every swing, how would you ever figure this out?

The only way is to take any wedge you are considering and play it a few rounds, hitting all the shots you face and observing the results. There’s simply no other way.

So, hopefully this will inspire a lively conversation in our comments section, and I’ll chime in to answer any questions you might have.

And next week, I’ll dive into the rest of the wedge formula. Yes, shafts, grips and specifications are essential, too.

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